Front of property

Reviews of Beach Street Inn and Suites

2 out of 5
Beach Street Inn and Suites
125 Beach Street, Santa Cruz, CA

Reviews

9.4

Exceptional

Rating 10 - Excellent. 754 out of 1002 reviews" "
Rating 8 - Good. 190 out of 1002 reviews" "
Rating 6 - Okay. 40 out of 1002 reviews" "
Rating 4 - Poor. 8 out of 1002 reviews" "
Rating 2 - Terrible. 10 out of 1002 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Anthony

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely served it purpose
Stayed 1 night in Apr 2024

10/10 Excellent

Mallorie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Ruby, Aurora

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Nicholas, San Leandro

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and super friendly staff.
Stayed 1 night in Apr 2024
Response from kindly, Madi Beach Street Inn on Apr 13, 2024
Hi Nicholas, Thank you for taking the time to leave us this review! We are so happy to hear that you enjoyed our property and that our staff treated you well! We hope to have you back as a guest in the future.

10/10 Excellent

Michael

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an ocean view room which was beautiful! The location is perfect as you are within a few minutes walk to the beach, restaurants, shopping, the pier, and boardwalk. No issues with the cleaniness of the room, amenities or hotel staff. Here a couple of considerations, especially for families with infants. Since our room had an ocean view we were at the bottom of fairly steep stairs. So it was a challenge to carry the stroller down the stairs when we initially checked in. Also when we checked in the main parking area was full so we had to park in the additional parking area. It requires multiple trips to get our belongings, which required going up and down the steep stairs. I definitely got my workout in for the day! We would still most definitely stay here again and recommend the hotel to family and friends. For the location and price, you can't beat it.
Stayed 3 nights in Apr 2024
Response from kindly, Madi Beach Street Inn on Apr 13, 2024
Hi Michael, Thank you for taking the time to leave us this review and feedback, it is greatly appreciated. We are happy to hear that overall your stay with us was a fun and enjoyable experience. The staff, cleanliness, and amenities we provide are some of our main priorities to ensure our guests have the best time possible when staying with us, so that being said we are so happy you touched on each one of those things in a positive way! As for the parking unfortunately when our property is full some guests do have to park towards the back side of our lot, this is due to us only having space for one car per room! Thankfully our property is small so the length between parking and our rooms is not to far. When you plan to stay in the future you can always ask the front desk to help with luggage and we would be more than happy to do so. We hope to have you back soon!

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Jessica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely property. The morning coffee bar was greatly appreciated because most cafes don’t open until 8-9am. I took one star off from the stay because we were placed in a poolside room, which was very noisy. We don’t have young kids, so listening to the constant screaming all day and into the evening was a bit much for us. I would stay again, but I would ask for a different location. 😊
Stayed 2 nights in Mar 2024
Response from Kindly, Madi Beach Street Inn and Suites on Apr 13, 2024
Hi Jessica, Thank you for taking the time to leave us this review and feedback! We are very pleased to hear your time spent with us was overall enjoyable. One of our most liked amenities is our espresso bar that we have every morning which we open fairly early for all of of our early rising guests! As for the feedback regarding being located near the pool, we do have our set quiet hours which all guests must comply with. If there is ever a situation like this feel free to call or come up to the front desk and we will handle that for you because every guest deserves to have a good time! We hope to have you back soon.

8/10 Good

Christina

Traveled with family
The staff very friendly and helpful
Stayed 1 night in Mar 2024
Response from Kindly, Madi Beach Street Inn and Suites on Apr 13, 2024
Hi Christina, Thank you taking the time to leave us this review! We aim high for our staff to be as courteous and helpful as we can be. We are very happy to hear that you recognized that, it means a lot to us. We hope to have you back a guest soon!

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best value and best proximity to the pier and the oceanfront as you can find. The staff is super friendly and the rooms are nice for families or for couples. The complimentary beverages were great. The specialty coffees and teas are better than Starbucks. It was really nice to have complimentary washer and dryer to use. We were midway thru our coastal trip so knowing they had these services meant I only had to bring half the amount of clothes. The only negatives were the adjoining room next to ours was loud so I had some ambient music on to drown them out all night. Also some of the area down below the hotel is doing a lot of construction and some if the storefronts are out of business or closed during this time of year, so the area wasn’t packed with life. That being said I would definitely stay here again and try to get an ocean view room too.
Stayed 2 nights in Mar 2024
Response from Kindly, Madi Beach Street Inn on Apr 17, 2024
Hi Christopher, Thank you for taking the time to leave us such a detailed review, it is greatly appreciated. We are so happy to hear that overall you had an amazing stay with us! We are beyond happy to hear that our staff treated you with kindness and that you got use and enjoyment out of all of our useful and fun amenities. As for the feedback regarding noisy neighboring rooms, we just want to start off by saying sorry that you had to endure that, but the front desk is open 24hours so if something like this ever comes up we will make sure to put a stop to this once being informed. Everyone deserves a fun, relaxing, peaceful stay that is why we have our terms and policy's all guests must adhere to make sure everyone leaves here happy! For the mention of the business below us called the Picnic Basket they were doing remodeling which may have been the noise you heard at the time, but now they are back open and no longer under construction. We hope to have you back as a guest of ours soon!

8/10 Good

Lovezz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Kaycee

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Being able to walk to Boardwalk.
Stayed 1 night in Mar 2024
Response from Kindly, Madi Beach Street Inn and Suites on Apr 13, 2024
Hi Kaycee, Thank you for taking the time to write us a review! One of the things people love most about our hotel is the convivence of our location! We are walkable to most of the main attractions of Santa Cruz! We hope to have you stay with us again.

10/10 Excellent

Grace

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to stay at the beach!
Stayed 4 nights in Mar 2024
Response from Kindly, Madi Beach Street Inn and Suites on Apr 13, 2024
Hi Grace, Thank you for taking the time to leave us this great review! We are so happy that you had an amazing time in Santa Cruz and at our property. We hope to have you back soon.

10/10 Excellent

Relina

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Nathan

Stayed 2 nights in Mar 2024

2/10 Terrible

jon

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Came here thinking it would be a great place to stay near the beach. Around 9 pm we started seeing bugs around the kitchen area. For $360 we should not see anything crawling on the kitchen counter. Very very disappointed

10/10 Excellent

Kimberly

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was so a warm and cozy place to stay! It was a perfect location right on the boardwalk. The room was adorable and comfortable. Even though it rained the majority of the time the inn was such a relaxing place the weather did not ruin our trip at all!!!
Stayed 2 nights in Mar 2024
Response from Kindly, Yulissa on Mar 5, 2024
Hi Kimberly,We thank you so much for taking the time to leave us this great review! We are so happy to hear that you enjoyed your stay with us. We hope to have you as a guest again in the future.

10/10 Excellent

Cristina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 1 night in Feb 2024
Response from Kindly, Yulissa on Mar 2, 2024
Hi Cristina,Thank you so much for taking the time to leave us this review, it is truly appreciated! We are so happy to hear that you enjoyed your stay with us and we hope to have you as a guest again in the future.

10/10 Excellent

Ann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location across the street from the beach! The staff was also very kind and helpful. Appreciated the free use of the washer and dryer - a BIG plus for traveling families. The latte service in the morning was nice. Having a continental breakfast would have been appreciated,
Stayed 1 night in Feb 2024
Response from Kindly, Hime Beach Street Inn on Mar 1, 2024
Hi Ann,Thank you so much for taking the time to leave us this review! We are happy to hear that you loved our location and amenities, and that our staff treated you with kindness. I will pass on your suggestion regarding breakfast to management. We hope to have you back in the future!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect spot, especially with ocean view. Staff was so nice!
Stayed 2 nights in Feb 2024
Response from Kindly, Hime Beach Street Inn on Mar 1, 2024
Hi Richard,Thank you so much for leaving us this review! We are very happy to hear that you loved our location and the beautiful view of the ocean, and that our staff treated you with kindness. We hope to have you back as a guest in the future!

10/10 Excellent

Joanna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such nice touches for the kids. The pool was super warm even for night swimming and hot chocolate and popcorn in the evening.
Stayed 1 night in Feb 2024
Response from Kindly, Yulissa on Feb 24, 2024
Hello Joanna, Thank you so much for taking the time to leave us this review, it is truly appreciated. We are so glad to hear that you enjoyed your stay with us along with our amenities. We hope to have you as a guest again soon.

6/10 Okay

Maria Teresa, Vallejo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close proximity to the beach Paula the receptionist is friendly and very informative
Stayed 1 night in Feb 2024
Response from Kindly, Yulissa on Feb 24, 2024
Hi Maria, Thank you so much for taking the time to leave us this review, it is truly appreciated. We are glad to hear that you enjoyed the location of our property and that our staff treated you well.

10/10 Excellent

Xochilt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay
Stayed 1 night in Feb 2024

10/10 Excellent

Jaelynne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very impressed with our stay here! the property is secured by locking doors with room key access only. our room was very spacious and clean and had a balcony with ocean view. We were in walking distance to the wharf and boardwalk and never really needed to drive anywhere. the pool and hot tub area is super nice and clean also and very cute with seating and fire pits! we will definitely be returning here!
Stayed 2 nights in Jan 2024
Response from Kindly, Yulissa on Feb 24, 2024
Hi Jaelynne, Thank you so much for taking the time to leave us this review, it is truly appreciated. We are so happy to hear that your stay here exceeded your expectations. We are glad that our location and amenities made your stay even better.

10/10 Excellent

Alexa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

8/10 Good

Allyson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Maybe it was the time of year, we were there in January so there were limited eating options after 7h30pm. We did have a nice meal at Ideal at the corner of the street. Staff were really nice and we slept well.
Stayed 1 night in Jan 2024
Response from Kindly, Yulissa on Feb 24, 2024
Hi Allyson, Thank you so much for taking the time to leave us this review and feedback, it is truly appreciated. We apologize for any inconvenience you experienced throughout your stay. Next time be sure to ask for any recommendations at the front desk, and we will be happy to help!

10/10 Excellent

Jody

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place with wonderful location
It was great right across the street from the beach we had an ocean view room. My only dislike was their streaming service.. to log on to your different streaming accounts was problematic. Staff is super nice!
Stayed 2 nights in Jan 2024

10/10 Excellent

Tiffany

Stayed 1 night in Jan 2024

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

Soumina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great beachfront views at a reasonable price. Well maintained room (105) with surf themed decor. A handy kitchenette complete with microwave, mini fridge and sink. Comfortable bed and fluffy towels.
Stayed 1 night in Jan 2024
Response from Kindly, Madi Beach Street Inn on Jan 16, 2024
Hi Soumina, Thank you for taking the time to leave us this amazing review! We are so happy to hear that your stay with us met your standards and that you enjoyed our amenities. We hope to have you back as a guest of ours in the future.

10/10 Excellent

Vanessa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Samantha

Liked: Amenities
Love the views the huge shower❤️
Response from Kindly, Madi Beach Street Inn on Jan 16, 2024
Hi Samantha, Thank you for taking the time to leave us this review, it is greatly appreciated. We are so pleased to hear that you loved our gorgeous views and aspects of our rooms! We hope to see you again soon.

10/10 Excellent

Tamara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Lara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

John

Stayed 1 night in Jan 2024

10/10 Excellent

Kathleen

Stayed 2 nights in Jan 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New Years in Santa Cruz
Stayed 3 nights in Dec 2023

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service
If staying beachside it can be noisy, but that is from outside activity, not on-site. I doubt I'd stay here in the busy summer when people stay out later. Lovely to have a free washer/dryer on site. Every employee encoutered was friendly and courtious. My only complaint is that this property doese not auomatically provide cable TV service. You must have a device that can access chromecast and then choose an app to stream whatever is available on that device. Having no experience with this, I went with a "free" app that then wanted to charge me $40 to install. My bank caught this overseas charge but in declining it my card was blocked. It was a hassle to reinstate. For the prices charged for a room, regular cable service would be much appreciated. I have NEVER experienced this anywhere else. I hope this is not the new trend.
Stayed 2 nights in Dec 2023
Response from kindly, Beach Street Inn and Suites on Jan 4, 2024
Hi Virginia, Thank you for taking the time to leave us this review and feedback, it is greatly appreciated. The balcony level rooms which is the terrace level right above street level can get noisy due to the beach and warf being right across the way. We have a few other options that still have ocean views that give more privacy and more of a quiet area, if you decide to book again in the future we would love to help you find another option that better suits your needs. As for the Tv's, we do have cable as well as Chromecast, when you first turn on the TV in the room it displays the chromecast but to get cable you just switch the TV input from HDMI to TV. We are sorry you had the issue with a charge, we have never had that happen with Chromecast since from the device you choose to stream from such as a phone or a laptop you then just choose your streaming service for example Netflix then you just accept the pairing on your device and the streaming works from there. Hope that addresses some of the confusion. We hope to have you back in the future.

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it
Stayed 1 night in Jan 2024

8/10 Good

Joe

Traveled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023

8/10 Good

thomas

Stayed 2 nights in Dec 2023

8/10 Good

Duo

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Jimmie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Marilyn

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2023

8/10 Good

Stacy

Stayed 1 night in Dec 2023

10/10 Excellent

Colleen

Stayed 1 night in Dec 2023

8/10 Good

Hayley

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is in a great location. Our room was next to the stairs so it was a little noisy at times. There isn’t a lot of storage in the room. The bathroom just had a sink.
Stayed 1 night in Dec 2023

10/10 Excellent

Blaine

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Dec 2023

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
WE had a great time, clean, comfortable and very friendly staff
Stayed 1 night in Dec 2023
Response from Yulissa on Dec 6, 2023
Hello Craig, We are so glad to hear that you had a great stay and enjoyed the property! We are more than happy to hear that our staff treated your well and exceeded your expectations. We are looking forward to seeing you in the future.

10/10 Excellent

Roger

Traveled with partner
Friendly staff, great view of the ocean and walking distance to the Santa Cruz Warf and The Boardwalk.
Stayed 1 night in Dec 2023
Response from Kindly, Hime Beach Street Inn on Dec 6, 2023
Hi Roger,Thank you for leaving us this lovely review! We are very glad to hear that our staff was friendly, and that you enjoyed the location of our hotel and the view of the ocean from your room. We hope to have you as a guest again soon!

8/10 Good

Benjamin

Liked: Cleanliness, staff & service, amenities
Welcoming staff and clean communal areas. The fridge(which buzzes through the nigh), pillows and bed could all do with an update.
Stayed 2 nights in Nov 2023
Response from Kindly, Hime Beach Street Inn on Nov 29, 2023
Hi Benjamin,Thank you for taking the time to leave us this review and feedback. We are so glad to hear that our staff made you feel welcomed, and that you enjoyed the cleanliness of our hotel. We apologize about any inconvenience that you may have faced during your stay, and we have passed on your concerns. We hope to have you as a guest again soon!