Reception

Reviews of Best Western Inn

2.5 out of 5
Best Western Inn
126 Plymouth St, Santa Cruz, CA

Reviews

7.8

Good

Rating 10 - Excellent. 306 out of 903 reviews" "
Rating 8 - Good. 327 out of 903 reviews" "
Rating 6 - Okay. 175 out of 903 reviews" "
Rating 4 - Poor. 48 out of 903 reviews" "
Rating 2 - Terrible. 47 out of 903 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Kristine

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean and comfortable. I liked the vinyl flooring instead of carpet. Great complimentary breakfast! Check in was a bit slow.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 26, 2024
Kristine, thank you for sharing your experience at the Best Western Inn Santa Cruz. We're pleased to hear you appreciated the cleanliness of your room and our choice in flooring. Furthermore, we're delighted our complimentary breakfast met your expectations. It is however unfortunate to learn about your slightly longer than usual check-in experience. We continuously strive for improvement and your feedback helps us achieve that. We hope to see you again.

10/10 Excellent

Macaria

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Sep 2023

2/10 Terrible

Elias

Stayed 2 nights in Nov 2023

10/10 Excellent

martin L.

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice room, very polite and attentive greeter, convenient neighborhood
Stayed 1 night in Nov 2023

8/10 Good

Rithy

Stayed 2 nights in Oct 2023

2/10 Terrible

Herminio

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
The person in front desk very rude. My room was completely open went I come to my room, I was so scare to enter the room with my son. I call front desk and he didn’t come to check the room. Never coming back!! I feel so unsafe
Stayed 1 night in Oct 2023

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

6/10 Okay

Holly

Liked: Staff & service
Stayed 4 nights in Sep 2023

4/10 Poor

Anthony

Traveled with family
Disliked: Cleanliness, amenities
Key cards kept not working. Staff didn’t properly set up breakfast.
Stayed 2 nights in Sep 2023
Response from Front Desk on Sep 14, 2023
Dear Anthony,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 8314254717.Sincerely,Front DeskManagementBest Western Inn

10/10 Excellent

John

Stayed 1 night in Jun 2023

10/10 Excellent

Jami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived about an hour before check in time and our room was ready. A very friendly young man at the desk checked us in. Our room was clean, comfortable and quiet. Would definitely recommend.
Stayed 1 night in Aug 2023

6/10 Okay

Evans

Traveled with family
Liked: Cleanliness, staff & service
Sandwiched between to other motels, bright parking light on all night towards our window, overpriced, orange juice machine "out of order" for breakfast all morning, wifi working on and off, definitely shouldn't be rated excellent.
Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Bonnie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

2/10 Terrible

Ryan

Stayed 1 night in Jul 2023

8/10 Good

Sharyl, TECUMSEH

Traveled with family
Liked: Cleanliness, staff & service
Nothing outstanding except friendly staff. Hot breakfast available but no syrup on day 1 and on day 2 no waffles, on both days out of most food options
Stayed 2 nights in Jul 2023

10/10 Excellent

Silas

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
very good location
Stayed 1 night in Jun 2023

8/10 Good

Larry

Stayed 1 night in Jun 2023

6/10 Okay

Nicole

Traveled with family
Stayed 1 night in Jun 2023

10/10 Excellent

Fiona, Firebaugh

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our check in process was great! Staff was so kind, made my family and I feel like this was a good choice for us to stay, prices were so reasonable and clean and comfy rooms!!
Stayed 1 night in Jun 2023

4/10 Poor

Kathy

Liked: Staff & service
Disliked: Cleanliness
The carpets were very stained, the bedding was stained and the chairs were stained and tattered. The breakfast area in the lobby was clean and nice and the staff was friendly.
Stayed 1 night in Jun 2023

2/10 Terrible

Joshua

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place is filthy from the rooms to the bed. Beware. I tried to get my money back because i didn't stay. Had to chase down the manager and im still waiting for my money back. Was told it could take up to 15 days.
Stayed 4 nights in Jun 2023

6/10 Okay

Christian

Business traveler
Stayed 4 nights in Jun 2023

10/10 Excellent

JAN, SAN FRANCISCO

Stayed 1 night in Jun 2023

8/10 Good

Dennis

Stayed 2 nights in May 2023

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Santa Cruz Baby!
Our stay was good, it's a small hotel so all the parking is on one side of the hotel. We had a room on the back side so we had to carry our luggage around the building. But this is Santa Cruz and most hotels are on smaller size lots. Overall we would stay here again.
Stayed 2 nights in May 2023

8/10 Good

William

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2023

8/10 Good

Janet

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location was very convenient to get onto Routes 1 and 17 and the road to Felton, where we were attending a wedding. It was also easy to get down to the waterfront in Santa Cruz from there. The hotel has old-fashioned key cards that kept getting wiped out by our phones and/or credit cards. We had to have them re-activated more than once.
Stayed 4 nights in May 2023

10/10 Excellent

Himali

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
It’s a decent place to stay if you are in town for a short while. No frills, but everything was in working order. Staff was very nice, when I had problem with the keycards a couple of times.
Stayed 2 nights in May 2023

8/10 Good

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A place to sleep or a romantic getaway?
Before you book this hotel, ask yourself what will you be doing in Santa Cruz. The room was very clean. The shower head was high enough for my 6'4" husband, and the water pressure was decent. The bed was a bit on the firm side, but not so hard that we were uncomfortable. The sink area was separate from the toilet and shower which is always nice However, there wasn't a towel rod by the sink, so the hand towel we were using had to be just laid on the counter. The floor of the bathtub wasn't slippery, but it also wasn't textured. There wasn't a grab bar in the tub/shower area, so I was very careful not to slip. The floor did get more slippery as soap and shampoo got on it. If you are planning a trip here to attend an event or explore the area, this is a great place to sleep, shower, and eat breakfast. If you're looking for a romantic getaway, though, this isn't the place at all. Some of the reviews mentioned problems with the parking lot being full, but we were there Wednesday-Saturday, and the hotel didn't appear to be full. Half of the rooms face the parking lot, and half of them face a strip of garden area and the back side of the next door hotel. There is no view of anything. Our room was closer to the street, and during the day the traffic noise was very loud At night it was quiet, but we weren't there in the middle of the summer It might be different then. The breakfasrt had the usual hot and cold choices. We would probably stay here again.
Stayed 3 nights in Apr 2023

6/10 Okay

cheri

Liked: Cleanliness, staff & service, property conditions & facilities
there was nothing in particular I did not like. I like the hot breakfast altho you could get a better quality bread. the rooms were quiet from the adjoining traffic which I very much appreciated. the rooms were very clean as were the parking lot and common areas. the two staff people were friendly and helpful. a pool would have been terrific. very convenient location.
Stayed 2 nights in Apr 2023

6/10 Okay

Heather

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
This property was clean and had a good rate but the customer service was not good. No one was at the desk when we wanted to check out at 9:30am. We waited for 20 minutes. We left the keys with housekeeping who did not know where the front desk staff were. I called later in the day and no one answered the phone and there was no option to leave a message. The phone just disconnected after ringing several times.
Stayed 1 night in Mar 2023

6/10 Okay

Ariana

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room itself was clean and worked, but there was constant noise from other people staying all night and would stand and chat loudly right outside our room at 2-3am. If staying, recommend going to the second floor.
Stayed 1 night in Mar 2023

2/10 Terrible

Robert

Disliked: Cleanliness, property conditions & facilities
The residents in the next room to me are vacuuming their room at 10:00PM, and management informed me that they do it all the time. There is absolutely NO management here, this place is horrible.
Stayed 1 night in Mar 2023
Response from Khia on Mar 22, 2023
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 Excellent

joanne

Stayed 1 night in Mar 2023

2/10 Terrible

Silvia

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Worse best western ever ,please be away of this “hotel “ so we arrived on Friday around 3ish our room stinks like really bad so I asked to have room service next morning and they never showed up ,no one is in the front desk to respond anything ,so noisy and they rent rooms to homeless,breakfast was awful Honestly the worst experience I ve had have in the beautiful city of Santa Cruz
Response from Bianca on Mar 16, 2023
Thank you for the comments regarding your recent stay with us.We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests.If we can be of further assistance, please don't hesitate to let us know.

4/10 Poor

Alfredo

Traveled with family
Disliked: Property conditions & facilities
Room stinks 😷 Parkin is no t safe They open my car 🚗
Stayed 1 night in Mar 2023
Response from Khia on Mar 16, 2023
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 Excellent

jennifer

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Great customer service, hot breakfast and exercise room
Stayed 1 night in Mar 2023

2/10 Terrible

Thomas

Disliked: Staff & service
No staff anywhere when i went to check in. Had to find another hotel to stay at because of this and they wouldn't refund my money because it "was past check-in"
Stayed 2 nights in Feb 2023

2/10 Terrible

Scott

Stayed 2 nights in Feb 2023
Response from Bianca on Mar 23, 2023
Thank you for your review regarding your recent stay with us.We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests.If we can be of further assistance, please don't hesitate to let us know.

10/10 Excellent

Maria Victoria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and close to tourist destinations!
Stayed 1 night in Feb 2023

10/10 Excellent

Monica

Stayed 1 night in Feb 2023

6/10 Okay

MADELINE

Traveled with group, Business traveler
Liked: Property conditions & facilities
reception staff curt when we checked in... nicer staff member when we checked out
Stayed 1 night in Feb 2023

8/10 Good

Laira

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Pretty good but definitely one of the more run down and sketchier Best Westerns I've been to; probably wouldn't stay alone.
Stayed 2 nights in Jan 2023

2/10 Terrible

Mark

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was nothing in particular that I liked. A very highly disliked the customer service. There were hidden fees and no staffing in the lobby in the morning. I was charged $100 which was put on hold in case something happened to the room. I was told I would get that $100 back when I checked out. When I finally checked out in the morning they told me 3 to 7 business days. When I went to check in they would not accept my AARP. The continental breakfast was not ready in the morning when it was supposed to be. I will never stay here again. I recommend others do the same.
Stayed 1 night in Jan 2023

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great service!!

2/10 Terrible

Tamara

Business traveler
Disliked: Cleanliness, staff & service
I was checked in 2 visible used rooms. Then given a spic and span bottle to clean the affected areas. I reported this to the manager, nothing happened. They let the most customer PR person change my room and move my stuff to a new clean room--good. The attendant in question was still there offering dirty rooms to paid customer and clean rooms to her unpaid associates. I plan not to use this undiverse, the best Western, anymore.

10/10 Excellent

Denise

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

8/10 Good

Virginia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Nice staff, breakfast and comfortable room
Stayed 1 night in Dec 2022

10/10 Excellent

Pattarapon

Stayed 1 night in Dec 2022