Ratings based on 777 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
87% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

Dirty. Strange people hanging around. Poor parking

Posted Jul 29, 2015
Dirty. Noisy. Unsafe. Will not stay here again. Not enough park spaces. Accommodations vey poor. Had 5 guests and they only provided towels for 4 guests. Tried to use Internet and it kept disconnecting. Tried to call front desk four times and no one answered the phone. Transient come to shower and eat at the breakfast.
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to where I wanted to go.

Posted Jul 29, 2015
Easy walking distance to downtown shopping and good places to eat, movies and shopping.
4 out of 5
Recommended
for Everyone
by A verified traveler from Southern California

Great location

Posted Jul 28, 2015
We stayed in a newly renovated suite it was a large room and very clean. The breakfast in the morning was nice to get the day started. Nice location With a quick walk to downtown. A 30 minute walk to the boardwalk so it's better to drive. Especially at night. Parking garage space is limited if you get back to the room at night but we found parking on the street.
4 out of 5
Recommended
for Everyone
by A verified traveler

Angenehmes Hotel Ca. 20 min zu Fuß vom Strand

Posted Jul 23, 2015
Das Zimmer war sehr angenehm, neu, leise und schön groß. Das Personal war sehr freundlich. Beim Frühstück gab es leider nicht ausreichend Sitzplätze für alle was aber nicht weiter schlimm ist denn nach kurzem warten würde ein Platz frei. Insgesamt ein empfehlenswertes Hotel.
1 out of 5
by A verified traveler from santa cruz

Disappointed

Posted Jul 23, 2015
We arrived at the hotel at 6pm and couldn't get into our room because it wasn't clean. So we had to wait out in the lobby that was hot, stuffy, and not air conditioned. The spa was also broken. Once we did get into our room we realized that the room AC was also broken. It seemed like it was one thing after another at this hotel. When I asked to speak to the GM they always made the GM unavailable. For someone who stays in a hotel once a week I was very disappointed how all of this was handled.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 10, 2015
Nice room, comfortable bed, enjoyed our stay, a little pricey but most decent hotels in the area are. Would stay again
2 out of 5
by A verified traveler from Sacramento

Placed in a disabled room. Okay but wondered why?

Posted Jun 4, 2015
Hot tub out of order never worked during our stay. CLass conducted in breakfast area which made things uncomfortable trying to get fed our first morning stay. Room had an ordor not sure why.
3 out of 5
Recommended
for Everyone
by A verified traveler from Northern California

Suite Was Convenient

Posted May 26, 2015
Pros: Location.
Cons: See notes about filling the empty TV cabinet space with something like a set of drawers, or even a fake door.
We stayed one night and appreciated having the second room with sofa and coffee table. They had placed a wide flat screen TV on top of what used to be a deep TV cabinet, now empty. The hole in the back of the cabinet, where TV cords used to be, was what one sees while sitting on the sofa, however. (They could just put in an IKEA type set of drawers there to fill the space and cover the hole.) Staff were friendly and accomodating of our special needs. The bed was very comfortable.
5 out of 5
Recommended
for Everyone
by A verified traveler from Boulder Creek Ca.

Nice place close to everything needed.

Posted May 11, 2015
Better than expected ! Staff went out of way for our disabilities.
4 out of 5
Recommended
for Everyone
by A verified traveler from california

Posted May 5, 2015
Convenient location, nice rooms, quiet stay. The hotel is a 10 minute walk to the beach and it is surrounded by nice restaurants. If I went back to Santa Cruz I would stay there again.