Ratings based on 1,132 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
90% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by Jeffrey Kin from kin

poor stay

Posted Apr 18, 2014
under remodeling, noise early in morning, can't sleep
Comment from
Jan 19, 2014
We are sorry, Jeffrey, for the disruption our remodeling caused you. While the construction is temporary, we are disappointed that this hindered your stay in any way. We thank you for being a guest of our hotel and appreciate your feedback.
2 out of 5
by Jeffrey Kin from kin

poor stay

Posted Apr 18, 2014
under remodeling, noise early in morning, can't sleep
1 out of 5
by A verified traveler

Jack hammering, drilling non-paradise beach hotel.

Posted Apr 17, 2014
Upon checking in late the first everything looked fine. Beautiful ocean view from the lobby, ocean front room on the beach. Upon returning from breakfast on in the first morning, we could not enter our room. There was yellow caution tape blocking the lobby view. The carpet hallway carpet had been removed and the entrances to the hallway were blocked by large plywood pieces. We asked the construction crew to move them to access the room. They advised us that we should not have been placed in a room on that floor as there would be heavy construction all week. We had to be available near the hotel until mid-day when a room would be available and we would need to pack up and change rooms. We were given a room near the construcion and had to request another room further away. By the time our room was ready the hallway in front of the room had been jackhammered. We walked through broken concrete to get our valuables from the safe and to help move our luggage as the poor bellman could not use it. The remainder of the stay was miserable. We could not use the pool due to the continous jackhammerig from 9am to 5pm daily. It could also be heard loudly as we played on the beach. We lugged our beach chairs and toys far away from the hotel so that would not hear it. Day three included the added pleasure of an extremely loud sander. Thankfully, Monterey has enough to offer, we managed to avoid the hotel aside from sleeping. We were reimbursed for one night. It should have been two.
Comment from
Jan 19, 2014
Thank you for being a guest of our hotel. We do apologize for the noise and disruption our renovations caused you during your stay. We wish you would have enjoyed your stay more while visiting us in Monterey.
2 out of 5
by A verified traveler

Posted Apr 16, 2014
The hotel in under major renovation. Our room was close to the kitchen so the first morning we were awaken with the clanging of dishes--I'm guessing from breakfast prep and room service--This was at 6:30 am. At approximately 8:45 The jack hammer started ripping out the concrete corridor above & to the left of our room. They did move us to another room after we complained. This room was quieter until the next morning when again the jack hammers started. If I had known the hotel was under renovation I would not have booked our stay with them. They are supposed to contact you regarding a refund for one night's stay because of the inconvenience they caused us.
Comment from
Jan 17, 2014
We sincerely apologize for the disruption our construction caused you during your most recent visit. Our hotel is known for being a relaxing stay by the beach, so we are sorry you did not experience this while with us. We hope you will consider visiting us again in the future should your travels bring you back to Monterey.
3 out of 5
by A verified traveler

Under construction so hoping for improvement -

Posted Apr 15, 2014
Nice location - bitton rooms moldy smell but staff happy to change with no hassle
Comment from
Jan 15, 2014
Thank you for being a guest of our hotel. We appreciate you bringing your concerns about the room to our attention. We are always happy to accommodate our guests in any way we can. We hope you enjoyed your beach visit and will be back again soon.
2 out of 5
by c-dub

very disappointing

Posted Apr 15, 2014
Pros: location
Cons: tear it down and start over
Location: easy access to freeway, cannery row, and the wharf.
check in clunky...gave us room keys to another couples room (walked in on them)...changed rooms...everything in room outdated....hotel hosted two parties right outside our door on 3 of the days and nights....under construction....forgot to give us parking card...keys kept not working.....way to much $ for what we got..only good thing was the location on a beach...oh yeah, said it was ocean view, but really the view was of the cement wall separating the beach from our room... :(
Comment from
Jan 15, 2014
Thank your for being a guest of our hotel. We are terribly disappointed that we did not provide the quality level of experience that you deserved. We hope you enjoyed some time by the beach, but we do apologize for any and all inconveniences you were caused throughout the duration of your stay. We will make sure your concerns are addressed accordingly so that we can better improve our customer experience. Thank you again.
3 out of 5
by A verified traveler

Hotel is about to fall down.

Posted Apr 14, 2014
Pros: its on the ocean
Cons: the whole hotel about to fall down.
Location: great location
Wouldn't stay there again. The hotel needs a lot of work.
Comment from
Jan 14, 2014
Thank you for being a guest of ours. We do hope you will consider staying with us again once our renovations are complete. We hope you enjoyed your Monterey visit.
5 out of 5
Recommended
for Everyone
by Bikerider from CA

Really nice.

Posted Apr 14, 2014
Pros: Close to Montery
Cons: Parking! Due to construction parking was pretty sparse and the parking spacers are rather small.
Location: Right on the bike path, close to Monterey, close to grocerey store and other services.
Clean room right on the beach. The wedding party above us was a little rambunctious but I wouldn't blame that on the hotel or staff.
Comment from
Jan 14, 2014
Thank you for your kind, 5-star review. We are happy you had such a nice stay at the beach and we hope you visit us again soon.
3 out of 5
Recommended
for Everyone
by A verified traveler

Fun view, at start of bike path, but remodeling

Posted Apr 12, 2014
Located 2.5 miles at the beginning of the bike path to Monterey. We brought bikes but they rent also. The view is terrific. Enjoyed happy hour at the lobby reception at sunset. Big bummer is the incredibly loud work on the exterior; 8:30am to 6:00pm.
Comment from
Jan 13, 2014
Thank you for your recent stay at our hotel. We are happy you enjoyed the amenities we have to offer and our great ocean view. We do sincerely apologize for the disturbance our construction work caused. We are sorry that this disrupted your stay and do hope you join us again in the future.
1 out of 5
by A verified traveler

Under renovation. Stay away until it's complete.

Posted Apr 11, 2014
Hotel under major renovation. Jackhammering, banging, dust, grinders resurfacing floors, etc. The place is a disaster.
Comment from
Jan 11, 2014
Thank you for being a guest of our hotel. We apologize for the inconvenience and disturbance our construction may have caused you. We hope you will return to see our changes and enjoy some time by the beach.