Ratings based on 1,321 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
89% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from Calif.

View to beach was great best thing about stay.

Posted Sep 24, 2014
Pros: Not much, except the view of the beach. The restaurant was great.The lobby was great.Landscaping was great.
Cons: Clean the rugs,shade screens. Make sure all equipment in room is in good working order. Replace bed mattress w/plush pillow tops.
Location: Great location just off the freeway.Asked for a upper ocean view room, was a great veiw for the room. Cannery row,Fishermans wharf,Monterey Aquarium.
Room was not clean at all. The rug was so dirty that when my husband walked on it and took a shower later, black color was coming off his feet from the dirty rug.A better look at the rug,it was black,not the green it should have been. Left room once and came back around 3 p.m and the room was still not cleaned so we had to sit down stairs and wait. The privacy shade had black mold on it from the moisture of the window. When we first got their the a/c didn't work, a maintenance came 30 mins. later, had to go down stairs and get another a/c unit and R & R 45 mins later. Tile in bath room had cracked chips all over. Refrigerator was missing the control knob, not knowing the tempature to set too.Bed mattress on bed was very thin and very uncomfortable.
2 out of 5
by A verified traveler from New York

Not my comfort level

Posted Sep 24, 2014
Pros: Hotel staff very nice.
Cons: The room was very plain.
Location: Location good right on the ocean.
This hotel was a very low end hotel. The room was all cement. We just visited Alcatraz in San Francisco and the room reminded me of the jail cells. The hotel staff was wonderful and helpful. This hotel was not my comfort level
5 out of 5
Recommended
for Everyone
by A verified traveler from Missouri

Monterey hotel with great beach view

Posted Sep 22, 2014
Hotel is right on the beach. Rooms are clean. Restaurant is great. Would definitely stay here again.
Comment from Hotel Management
Sep 24, 2014 by Hotel Manager, Hotel Management
Thank you for your 5-star review. We are so happy to hear you had a great time with us at the beach and we look forward to your travels back to Monterey to stay with us again.
4 out of 5
Recommended
for Families
by A verified traveler from East Bay area

guys smoking cigars

Posted Sep 20, 2014
Pros: Right on the beach. Great heated pool and hot tub.
Cons: Restaurant is very expensive and there is no complimentary breakfast.
Location: The Monterey Bay Aquarium is a must!
Right on the beach! Great except for the guys smoking cigars out on the beach patio near our room! We should have notified the staff!
Comment from Hotel Management
Sep 23, 2014 by Hotel Manager, Hotel Management
Hi Sandy, thank you for being a guest of our hotel. We appreciate your 4-star review. We are disappointed to hear that your stay was disrupted and we would have been happy to try and rectify the problem had we been notified. We do hope you enjoyed your time at the beach and please know we always want to do everything we can to ensure our guests' stays are comfortable.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 15, 2014
Pros: on the beach
Location: near by is the wharf and cannery row.
Had booked this room for my niece and her new husband...they were very happy with the location and hotel.
Comment from Hotel Management
Sep 19, 2014 by Hotel Manager, Hotel Management
Thank you for choosing our hotel. We're glad it worked out for your niece and her husband and hope they and you have a chance to be back to visit again.
4 out of 5
Recommended
for Couples
by A verified traveler from Texas

Nice View and Location.

Posted Sep 13, 2014
Pros: Location
Cons: Better coffee maker and continental breakfast would be nice.
Location: Close to Cannery Row and 17 Mile Drive. Beach was easily accessible for viewing and walking.
The view was spectacular! The Pacific Ocean waves rolling over and making the most soothing sounds was worth the price. Room was somewhat smaller than expected after staying in the Best Western in Healdsburg, but the room was clean and comfortable. Amenities were good. Coffee maker was somewhat difficult to use. TV was excellent with lots of choices for channels. Didn't use the dining facilities for Breakfast or Diner. Bed was comfortable and was able to secure privacy easily once we figured out how to work the controls. Property was close to Cannery Row and 17 Mile Drive. Easy to get to both. We enjoyed our stay very much. Would stay there again.
Comment from Hotel Management
Sep 15, 2014 by Hotel Manager, Hotel Management
Thank you, Phil for your 4-star review. We're happy you enjoyed your stay and had a nice visit while in Monterey. We appreciate you mentioning the parts of your stay you favored most and we hope you will be back to stay again soon.
2 out of 5
by A verified traveler from Richland

We were put in the worst room in the hotel!

Posted Sep 12, 2014
The room is very old and a lot of mechanical noise all night from heating and cooling or whatever'
Comment from Hotel Management
Sep 14, 2014 by Hotel Manager, Hotel Management
We thank you for being a guest of our hotel, but apologize if your stay was disrupted due to noise. We hope you spoke with our staff while on the property, so that we may have worked to remedy a solution.
4 out of 5
Recommended
for Everyone
by A verified traveler from Bay Area

A nice place to lay your head after a busy day

Posted Sep 11, 2014
Pros: The pool, the cleanliness of our room, the views, closeness to everything and yet not in a busy location, and the excellent attitude of the staff.
Cons: The decor and the attentiveness of the staff in the restaurant.
Location: There are lots of trails to walk that lead to the beach, lots of places to shop, and the aquarium. Pacific Grove is 5 minutes away (Lovers Point).
Beautiful views from the ocean side and beach. Quiet, even on the garden side that is closer to the freeway, no noise at all. The room decor is outdated but the room was absolutely spotless (great housekeeping) which is most important. However; when we were seated in a booth at the restaurant, there was food on the booth and table. That is something that should be easy to spot. The pool was great, always towels poolside as well. The gentleman that checked us in was very polite and professional. At the end of a busy day at the aquarium, beach, or shopping, it is a great place to catch some r&r. Very child/family friendly, no dirty or hostile attitudes toward my sometimes boisterous three year old.
Comment from Hotel Management
Sep 14, 2014 by Hotel Manager, Hotel Management
Thank you for your recent stay at our beach hotel. We are glad to hear you and your family had a nice stay while with us. Sounds like you had a fun-filled trip and we hope you will be back to visit again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Fabulous Stay on the Beach!

Posted Sep 10, 2014
Pros: The Beach! The pool!
Cons: Should have free parking for guests.
Loved out stay here. We say sea lions and dolphins right from the beach!
Comment from Hotel Management
Sep 14, 2014 by Hotel Manager, Hotel Management
Thank you for your 5-star review. We love hearing that you had such a fabulous stay and got a chance to see our abundant sea life. We hope you will be back for another visit soon.
3 out of 5
by A verified traveler from Los Angeles

Needs a refresh

Posted Sep 8, 2014
Pros: the restaurant was nice and being able to walk on the beach in the morning is great!
Cons: oh god, so much...small cosmetic things, paint, flooring, decor. the elevator is extremely slow and sketchy.
Location: beach, shopping Cannery Row or Fisherman's Wharf, aquarium
This is an older property that charges more due to its location on the beach. Do not pay extra for the room with an ocean view! you enter your room from the outside, like a Motel 6 and so, of course, your window sets back a bit. With the railing of the walkway, it would obscure your view of the bay, not to mention having to have your window shades open and anyone who walks by, can view into your room. We chose the Garden View, which is essentially the parking lot view from the 3rd floor but it is still preferable to the additional expense for an obstructed view. Also, do not get a bottom floor Garden View room. While there is greenery to view on the bottom level, the bottom level is recessed (the lobby level is actually Level 2) and so it has a dark and shady basement feel to it. This property could be stellar if it received a major refresh but it doesn't look like the ownership wants to invest in that. Most of the upgrades seem to be half measures and are photographed in the best light and used on the website. This property reminds me of a Hollywood starlet coasting on her stardom from long ago....
Comment from Hotel Management
Sep 19, 2014 by Hotel Manager, Hotel Management
Thank you for being a recent guest of ours. We appreciate your feedback and hope you enjoyed your time in Monterey. We actually will be undergoing some renovations within the coming months for some fresh updates to the property. We hope you will come back to visit and check out the changes.
Comment from Hotel Management
Sep 15, 2014 by Hotel Manager, Hotel Management
Thank you, Matt for being a guest of our hotel. We appreciate you sharing your feedback so that we might know where we can improve. Our property will be undergoing a refresh with some renovations planned for the coming months. We hope you enjoyed your time in Monterey and will return to visit again to view the new updates.