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Reviews of Seacliff Inn Aptos, Tapestry Collection by Hilton

3.5 out of 5
Seacliff Inn Aptos, Tapestry Collection by Hilton
7500 Old Dominion Court, Aptos, CA

Reviews

8.4

Very Good

Rating 10 - Excellent. 542 out of 1004 reviews" "
Rating 8 - Good. 248 out of 1004 reviews" "
Rating 6 - Okay. 116 out of 1004 reviews" "
Rating 4 - Poor. 53 out of 1004 reviews" "
Rating 2 - Terrible. 45 out of 1004 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Deborah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, above par hotel.
Stayed 1 night in Apr 2024
Response from Ashley Vincent on Apr 16, 2024
Thank you for your kind words! We're thrilled to hear that you found our hotel to be clean. Providing a comfortable and welcoming experience for our guests is always our top priority. We're here to ensure your time with us is nothing short of exceptional.

8/10 Good

Nat

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did an overnight here for a UCSC event that was held in downtown Santa Cruz. Easy drive to Santa Cruz, great location, clean spacious room, very attentive and nice staff, great food at the restaurant and tons of parking. Even got to charge our EV in the parking lot, which worked perfectly. Would definitely stay here again.
Stayed 1 night in Apr 2024
Response from Ashley Vincent on Apr 16, 2024
Thank you so much for taking the time to share your experience with us! We're delighted to hear that you enjoyed your stay and that our location, spacious rooms, attentive staff, delicious food, and ample parking, including EV charging, all contributed to a memorable visit. We appreciate your kind words and look forward to welcoming you back for another stay in the future! If there's anything else we can assist you with, please don't hesitate to reach out. Safe travels!

10/10 Excellent

Ryan

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Ashley Vincent on Apr 16, 2024
Thank you for staying with us hope to see you again.

8/10 Good

Barbara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are very nice and most if not all have a private patio or balcony. Pool and hot tub are clean and heated. Lots of parking close to buildings ( $10 parking charge). The restaurant has a large and diverse menu but I would rate the food as fair
Stayed 1 night in Apr 2024
Response from Ashley Vincent on Apr 14, 2024
Thank you for sharing your feedback with us! We're delighted to hear that you enjoyed our well-appointed rooms with private patios or balconies, as well as our clean and heated pool and hot tub facilities. We strive to provide a comfortable and convenient experience for all our guests, including ample parking options close to the buildings. Your feedback regarding the restaurant and menu is duly noted. We sincerely apologize if your dining experience did not meet your expectations. We are constantly working to improve and refine our offerings, and your input helps us in this process.

10/10 Excellent

Naadia

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ashley Vincent on Apr 16, 2024
"Thank you for your feedback! We're delighted to hear that you found our hotel clean and above par. Ensuring a comfortable and pleasant stay for our guests is our top priority. We hope you continue to enjoy your stay with us!"

10/10 Excellent

John

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was excellent
Stayed 4 nights in Mar 2024
Response from ashley on Apr 4, 2024
Thank you!

8/10 Good

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the room and ease to shopping and freeway. What I would suggest to people staying if they have problems with stairs they should ask for a 1st floor room since they don’t have any elevators. Also there is a fridge, but no microwave in the room.
Stayed 1 night in Mar 2024
Response from Ashley on Apr 2, 2024
Thank you for the feedback! I'm glad to hear that you enjoyed your stay and found the location convenient. Your suggestion about informing guests about the lack of elevators and the availability of first-floor rooms for those who may have difficulty with stairs is noted. Additionally, I'll make sure to pass along your feedback regarding the microwave in the room. Your input helps us improve the experience for all our guests. If you have any further suggestions or requests, please don't hesitate to let me know.Ashely Vincent

8/10 Good

Shoshana

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice rooms, reasonable pricing. The onsite restaurant s pricey but there are plenty of good choices within half a mile, even some within a short walk.
Stayed 4 nights in Mar 2024
Response from Ashley on Apr 2, 2024
Thank you for sharing your experience! I'm glad you found the rooms comfortable and the pricing reasonable. It's great to hear that you were able to explore nearby dining options and found them convenient and satisfactory. Providing guests with a variety of dining choices in the vicinity is always a plus. If you have any other feedback or if there's anything else we can assist you with, please feel free to let us know. We're here to ensure you have a pleasant and enjoyable stay.ThanksAshley Vincent

10/10 Excellent

German

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply stupendous 👍😃
Stayed 1 night in Mar 2024
Response from Ashley on Apr 1, 2024
Thank you

6/10 Okay

BRITTANY, Riverbank

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was not told there would be a $100 non refundable pet fee
Stayed 1 night in Mar 2024
Response from Ashley on Mar 27, 2024
Yes we do have a non-refundable pet fee. Our pet policy with our rates are posted both on Expedia as well as our own websites. This is also disposed at the time of booking reservations. This pet fee goes towards deep cleaning the rooms after your departure.

10/10 Excellent

Maria L., BETHESDA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent place to stay you feel like at home. Clean, well decoration , have everything you need firme your stay . I really recommended .
Stayed 1 night in Mar 2024
Response from Ashley on Mar 26, 2024
Thank you Maria

8/10 Good

Hilda

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Ashley on Mar 26, 2024
Thank you Hilda

6/10 Okay

michelle

Traveled with family and small children, Traveled with family
Liked: Cleanliness
Hotel was nice but the rooms are small. Our shower had very low water pressure and made a loud noise while you showered.
Stayed 1 night in Mar 2024
Response from Ashley on Mar 25, 2024
I am sorry to learn of this. Thank you for sharing your feedback with us so we can quickly repair thus.

8/10 Good

ROSE

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. Only issue very loud issue
Stayed 1 night in Mar 2024
Response from ashley on Mar 19, 2024
thank you

10/10 Excellent

Lesya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location and beautiful grounds.
Stayed 3 nights in Mar 2024
Response from ashley on Mar 19, 2024
thank you

10/10 Excellent

Jason

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room service was quick and food was good.
Stayed 1 night in Mar 2024
Response from Ashley on Mar 11, 2024
Thank you!

10/10 Excellent

Betsaida

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love that we had sliding glass doors to access the property. It was perfect for our dogs to be comfortable as well as to access our luggage. I will say that Sevy’s band and dance floor were awesome and I danced until my feet hurt! Our room was clean and our bed was comfortable. We ordered room service breakfast and both our meals were great. I recommend the Classic Eggs Benedict and Breakfast burrito. We’ll definitely be back.
Stayed 2 nights in Mar 2024
Response from Ashley on Mar 11, 2024
Thank you for staying with us!

4/10 Poor

Cathryn

Liked: Property conditions & facilities
I had to change rooms. There was a guest in the room next to me who screamed and screamed. Finally I called the front desk who said there was only one room available (must have been in that building because the parking lot was 1/2 empty) and I would have to go to the front desk to get the key. It ended up being a nightmare experience. I was told that others complained as well. Instead of resolving the problem, I was forced to re-pack and move to another floor. The walls between rooms are paper-thin. I won’t go back to this establishment anytime soon.
Stayed 1 night in Feb 2024
Response from ashley on Mar 7, 2024
We sincerely apologize for the inconvenience you experienced during your recent stay. Your comfort and satisfaction are our utmost priorities, and we regret that we fell short in meeting your expectations.We deeply regret the disturbance caused by the noise from the adjacent room, and we understand the frustration it must have caused. Please know that we take all guest feedback seriously, and we are actively working to address the issues you raised to ensure a better experience for our guests in the future.We appreciate your understanding and patience as we strive to improve our services. Should you reconsider staying with us again, we would welcome the opportunity to make it right and provide you with the exceptional experience you deserve.Thank you for bringing this matter to our attention.

10/10 Excellent

Adrian

Stayed 1 night in Mar 2024
Response from ashley on Mar 25, 2024
Thank you

10/10 Excellent

Katherine

Traveled with partner
So much traffic.
Stayed 2 nights in Feb 2024
Response from ashley on Mar 7, 2024
Thank you

10/10 Excellent

Tetiana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful getaway at this hotel: its quiet, clean, and in walking distance from the Seacliff state beach. I loved the hotel restaurant.
Stayed 3 nights in Feb 2024
Response from ashley on Feb 27, 2024
Thank you

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from ashley on Feb 27, 2024
Thank you

6/10 Okay

peter

Liked: Amenities, property conditions & facilities
IT WAS OK
Stayed 2 nights in Feb 2024
Response from ashley on Feb 24, 2024
Thank you

6/10 Okay

Ralph

Liked: Staff & service, property conditions & facilities
Ground floor by parking lot was noisy during the night. Dog fee was $100 even for 1 night
Stayed 1 night in Feb 2024
Response from ashley on Feb 13, 2024
Thank you

10/10 Excellent

June

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful garden made this place so nice and inviting.
Stayed 2 nights in Feb 2024
Response from ashley on Feb 13, 2024
Thank you

10/10 Excellent

jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from ashley on Feb 13, 2024
Thank you

10/10 Excellent

Genesis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a good place, the restaurant is delicious and fun.
Stayed 2 nights in Dec 2023
Response from ashley on Jan 30, 2024
Thank you

4/10 Poor

Dwight

Business traveler
Disliked: Cleanliness, room comfort
Beard hair and ants free of charge
A previous guests beard hair welcomed me, along with a few ants. Eco water faucet only offered drops of water in sink. For multiple day visits you have to go to desk the night before and ask to have room cleaned for the next day. They have a large parking lot, yet charge guests another 10 bucks a night to park on top of room charge.
Stayed 3 nights in Jan 2024
Response from ashley on Jan 30, 2024
Thank you for your feedback and letting us know where we can improve

10/10 Excellent

Michelle

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Ashley on Jan 16, 2024
Thank you!

6/10 Okay

Verified traveler

Business traveler
Disliked: Cleanliness, room comfort
It's OK but not great
Upon arrival, there was a stack of dirty towels outside the room but no cleaning crew in sight. The room was clean but the bathroom showerhead and handles could do with a clean, and there are cobwebs in the bedroom (far left corner). Since this was a garden view room, it was concerning that the patio doors were unlocked. Didn't exactly make me feel safe!
Stayed 4 nights in Jan 2024
Response from ashley on Jan 16, 2024
Thank you for sharing your experience

4/10 Poor

Valerie

Stayed 4 nights in Jan 2024
Response from ashley on Feb 13, 2024
Thank you

10/10 Excellent

Daniel

Stayed 1 night in Dec 2023
Response from ashley on Jan 10, 2024
Thank you!

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from ashley on Jan 5, 2024
Thank you

8/10 Good

Teresa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from ashley on Jan 3, 2024
Thank you Teresa!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from ashley on Dec 29, 2023
Thank you for staying with us!

10/10 Excellent

Edward

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay
Stayed 2 nights in Dec 2023
Response from ashley on Dec 29, 2023
Thank you for staying with us!

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and restaurant 😀 Early check in no problem …
Stayed 1 night in Dec 2023
Response from ashley on Dec 31, 2023
Thank you so much!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from ashley on Dec 29, 2023
Thank you for staying with us!

8/10 Good

herminio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AQUARIAN
THE BED WAS CONFORTABLE, THE COFFEE MAKER WAS OLD DIRTY, ROOMS HAVE NO MICROWAVES. OTHER THAN THAT ROOM WAS CLEAN.
Stayed 3 nights in Dec 2023
Response from ashley on Dec 29, 2023
Thank you for staying with us!

10/10 Excellent

Mia, HALEIWA

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So great if you’re traveling with kids, we had two sets of bunk beds, and our king size bed. Also had a cute little living room area! It was perfect and comfortable for all of us
Stayed 1 night in Dec 2023
Response from ashley on Dec 29, 2023
Thank you for staying with us!

10/10 Excellent

Praveen

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay in Aptos. Friendly staff spacious rooms. Close to 1 freeway and to the beach They charge additional money for parking.
Stayed 1 night in Dec 2023
Response from ashley on Dec 29, 2023
Thank you for staying with us!

10/10 Excellent

Olivia

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reception staff are wonderful. The grounds are beautiful and the restaurant is quite nice. The only suggestions is to raise the temperature of the pool. Quite cold. Within my gripe with my rooms was that I found black hair strands among my hand towels. This is a great property.
Stayed 1 night in Dec 2023
Response from ashley on Dec 29, 2023
Thank you for staying with us!

10/10 Excellent

Marc

Stayed 1 night in Dec 2023
Response from ashley on Jan 10, 2024
Thank you!

10/10 Excellent

Meredith, Campbell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is great because it is close to the beach. Also, it has a restaurant and bar right at the property. The food is great and the staff is friendly.
Stayed 1 night in Dec 2023
Response from ashley on Dec 29, 2023
Thank you for staying with us!

4/10 Poor

Lindsay

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Beautiful spot but needs more attention to detail
While we thought the resort was really refurbished nicely, and in great condition, it was very disappointing that the mattress in our bedroom was upside down, and when we asked the front desk to have it fixed, they forgot to come do it so two nights we had to sleep on the bottom of part of a mattress which was very hard. Not the greatest customer service.
Stayed 2 nights in Nov 2023
Response from ashley on Dec 29, 2023
Thank you for staying with us!

10/10 Excellent

Kathryn

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the restaurant 😀
Stayed 1 night in Dec 2023
Response from ashley on Dec 29, 2023
Thank you for staying with us!

10/10 Excellent

Tara

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from ashley on Dec 29, 2023
Thank you for staying with us!

8/10 Good

linda

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Pay more - get less
The hotel itself is nice. They've done some recent renovations, room was updated and clean. Bed was very comfortable. The person at the check in was neither welcoming nor rude. Meh... They charge $10.00 a night to park. Felt like another way to gouge you. No longer clean rooms, have to go to the desk for a 2nd days coffee. Pay more get less.
Stayed 2 nights in Nov 2023
Response from ashley on Dec 29, 2023
Thank you for staying with us!

2/10 Terrible

Fay

Disliked: Staff & service
Stayed 1 night in Nov 2023
Response from ashley on Dec 4, 2023
Thank you for staying with us. I apologize your stay was not satisfactory and I hope you will explain how we could have done better

6/10 Okay

Satoko

Traveled with family
Disliked: Staff & service
I like the walkable distance to the beach and shopping and restaurants area. When we arrived, there were no toilet paper or coffee cups in the room. The moisturizer bottle was empty. The room was clean and I was happy with good quality towels and sheets. I guess the hotel was busy. We stayed three nights, but there was no room service. The staff were friendly but not very helpful. Maybe they were short staffed.
Stayed 3 nights in Nov 2023
Response from ashley on Dec 4, 2023
Thank you for staying with us