Lobby

Reviews of Comfort Inn Monterey Peninsula Airport

2.5 out of 5
Comfort Inn Monterey Peninsula Airport
1200 Olmsted Road, Monterey, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 478 out of 1001 reviews" "
Rating 8 - Good. 357 out of 1001 reviews" "
Rating 6 - Okay. 119 out of 1001 reviews" "
Rating 4 - Poor. 25 out of 1001 reviews" "
Rating 2 - Terrible. 22 out of 1001 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

DONALD

No concessions available. Machines, not owned by Comfort inn had been broken into. Found a sharp object in one of my beds. After sticking in my thumb and stopping the bleeding, I checked out the other bed and that was good. Will not return.
Stayed 2 nights in Mar 2024
Response from Manager on Mar 24, 2024
Hello DONALD,We're sorry to hear about your experience and appreciate your feedback. We take all concerns seriously and will address these matters promptly. Thank you for bringing this to our attention.

6/10 Okay

Michael, Holland

Traveled with partner
Liked: Cleanliness, staff & service
Clean and convenient
Stayed 1 night in Feb 2024
Response from Manager on Feb 21, 2024
Hello Michael, We appreciate your feedback on our hotel's cleanliness and convenience. Your satisfaction is our priority, and we hope to welcome you back for another enjoyable stay soon.

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovation
Stayed 1 night in Jan 2024
Response from Manager on Feb 1, 2024
Hello Linda,Thank you for sharing your feedback on our hotel's location. We appreciate your input and take it into consideration for further improvements. If there's anything else we can assist you with, please don't hesitate to reach out to our management team directly.

10/10 Excellent

AUGUSTO, GARDEN GROVE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience overall.
Stayed 1 night in Jan 2024
Response from Manager on Feb 1, 2024
Hello AUGUSTO,Thank you for choosing our hotel for your recent stay. We appreciate your feedback and are glad to hear that you had a positive experience overall. If you have any further comments or suggestions, please feel free to reach out to our management team directly. We value your input and look forward to welcoming you back in the future.

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay in Monterey area. Recommend to family and friends!!
Stayed 1 night in Jan 2024
Response from Manager on Jan 27, 2024
Hello Michael,Thank you for recommending our hotel to your family and friends! We are delighted that you had a great stay with us in Monterey. It's always a pleasure to know that our guests are satisfied with their experience. We hope to welcome you back in the future for another enjoyable stay.

2/10 Terrible

Tamika

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Manager on Dec 30, 2023
Hello Tamika, We're sorry to hear that your experience at our hotel didn't meet your expectations. We would appreciate it if you could reach out to us directly to discuss any specific issues or concerns you may have had during your stay. We value your feedback and want to ensure that we address any areas where we can improve.

4/10 Poor

Daniel

Business traveler
Liked: Property conditions & facilities
Nice on the outside, pretty grungy on the inside . Grounds are well kept.
Stayed 1 night in Dec 2023
Response from Manager on Dec 28, 2023
Hello Daniel, Thank you for sharing your feedback with us. We appreciate your kind words about our well-kept grounds. We strive to provide a comfortable stay for all our guests and regret if we fell short on the interior cleanliness. We appreciate your observations as they help us improve our services.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Response from Manager on Feb 9, 2024
Hello Maria,Thank you for leaving such a wonderful review! We are delighted to hear that your stay with us was excellent. It brings us great joy to know that we were able to provide you with a positive experience. We appreciate your kind words and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Bruno

Stayed 1 night in Dec 2023
Response from Manager on Dec 12, 2023
Hello Bruno,We're so glad to hear that you enjoyed your stay with us! We strive to provide excellent service and a comfortable experience for all of our guests. If you have any additional feedback, please don't hesitate to reach out to us. We hope to welcome you back in the future for another great stay!

10/10 Excellent

Amber

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Manager on Nov 15, 2023
Hello Amber,Thank you for taking the time to review your recent stay at our hotel. We appreciate your positive feedback and are delighted to hear that you had a memorable experience. We strive to provide outstanding service and exceed our guests' expectations. Should you have any future travel plans, we would be honored to welcome you back and ensure another exceptional stay.

6/10 Okay

Harold

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great room, except no AC and the TV doesnt work.
Stayed 1 night in Nov 2023
Response from Manager on Nov 11, 2023
Hello Harold, Thank you for sharing your feedback with us. We apologize for any inconvenience caused during your stay. Our team appreciates your kind remarks about the room. We encourage guests to contact our management directly with any concerns, as we strive to improve our services continuously.

8/10 Good

Alan

Liked: Staff & service
Stayed 2 nights in Oct 2023
Response from Manager on Oct 19, 2023
Hello Alan,Thank you for your positive rating! We appreciate your feedback.

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 3 nights in Oct 2023
Response from Manager on Oct 15, 2023
Hello Ben,Thank you for your kind feedback! We're thrilled to hear that you had a wonderful experience at our hotel. We hope to welcome you back soon!

6/10 Okay

Cathy

Liked: Staff & service
Stayed 1 night in Oct 2023
Response from Manager on Oct 15, 2023
Hello Cathy,Thank you for giving us such an excellent rating! We are delighted to have exceeded your expectations and look forward to welcoming you back soon.

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean close to jobsite
Stayed 3 nights in Oct 2023
Response from Manager on Oct 9, 2023
Hello Ben,Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our hotel. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.

8/10 Good

Mojgan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This stuff for very nice. The place was clean. The towels are new. The only thing you can hear the airplanes it is next to airport.
Stayed 2 nights in Oct 2023
Response from Manager on Oct 5, 2023
Hi Mojgan, I am happy to know we met your expectations with our friendly services and the cleanliness of our guest rooms. Your positive ratings regarding your experience are so refreshing to see. Though sorry about the airplane noise that we can't help. We hope to impress you again during another visit to the area and we thank you for sharing.

6/10 Okay

Robert

When I checked in at 3 PM I was given a room that had not been cleaned. The following day whe I returned to the room at 4 PM in wasn't cleaned again and when I inquired I was told they only clean clean the room every 3 days but that wasn'ttold to me when I checked in. I had to re-log into their wifi daily.
Stayed 3 nights in Sep 2023
Response from Manager on Oct 5, 2023
Hello Robert ,Hello Robert, I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.

8/10 Good

Peter, BURIEN

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Manager on Oct 5, 2023
Hello Peter,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

8/10 Good

Morris

Perfectly solid
Stayed 4 nights in Sep 2023
Response from Manager on Oct 4, 2023
Hello Morris,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our hotel. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

10/10 Excellent

Percy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Manager on Sep 28, 2023
Hello Percy,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

6/10 Okay

Oscar

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Nice room and place but NO AC in the rooms
Very clean and nice room but NO AC in all their rooms … what !
Stayed 1 night in Sep 2023
Response from Manager on Sep 7, 2023
Hi Oscar,Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impressions we made with the issues with the AC. I would like to apologize for not exceeding your expectations as your satisfaction is important to us. Your feedback will help us improve as we are continuously looking for ways to provide the best experience possible. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience and change your perception of our hotel.

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from Manager on Aug 7, 2023
Hello Nancy,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

10/10 Excellent

Alejandro

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Manager on Aug 1, 2023
Hello Alejandro,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

8/10 Good

jose

Liked: Cleanliness, staff & service, property conditions & facilities
Price and cleanliness of property
Stayed 2 nights in Jul 2023
Response from Manager on Jul 28, 2023
Hello jose,We can't thank you enough for sharing your feedback with regards to our price and property. I hope that we will impress you with exemplary service during future visits.

6/10 Okay

Heidi

Business traveler
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023
Response from Manager on Jul 29, 2023
Hello Heidi,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

10/10 Excellent

Cornelia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
super
Stayed 1 night in Jul 2023
Response from Manager on Jul 26, 2023
Hello Cornelia,We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our hotel. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements.

10/10 Excellent

Michael, Los Gatos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was every cozy and the rooms we’re nice size. The grounds are serene for an airport hotel but Monterey Regional is a small airstrip. It’s walking distance to Woodys at the airport that serves excellent food and drinks to travelers. Overall was very satisfied, breakfast is included, nothing special but a hearty egg sandwich and waffles was fine! Nice staff.
Stayed 2 nights in Jul 2023
Response from Manager on Jul 28, 2023
Hi MIchael,I am so happy to learn that you enjoyed our hospitality, service, and accommodations. It is rewarding to hear that we have succeeded in making you feel at home and that you experienced no difficulties with our services or amenities. Your compliments on our hardworking staff mean a lot to us. We are so glad that your stay was enjoyable, and we look forward to seeing you again!

10/10 Excellent

Corey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Manager on Jul 22, 2023
Hello Corey,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

8/10 Good

Rosa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Every thing was good, toilet seat was loose so a little uncomfortable, room 101
Stayed 2 nights in Jul 2023
Response from Manager on Jul 21, 2023
Hi Rosa,Your review is greatly appreciated, and we are happy to have met most of your needs were met with our friendly services. I would like to apologize for not exceeding your expectations with our bathroom's condition, your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to our accommodations to ensure we offer a better experience and overall impression of our facility. I hope that you will consider staying with us again the next time you are visiting so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Kabir

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was nice but there was a creaking sound from the floor above all night.
Stayed 1 night in Jul 2023
Response from Manager on Jul 18, 2023
Hello Kabir,Thank you for sharing this honest review and feedback about our hotel. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements.

10/10 Excellent

jeong

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and reasonably price! Love it
Stayed 2 nights in Jul 2023
Response from Manager on Jul 16, 2023
Hello jeong,Your feedback is very welcome as it helps us to continuously grow and evolve. Thank you for sharing your honest comments pertaining to our price. We hope you will return so that we can provide you an even superior experience.

10/10 Excellent

Nelson

Stayed 4 nights in Jul 2023
Response from Manager on Aug 5, 2023
Hello Nelson,To see that we were able to provide our guest with such a positive experience is the highest compliment we can receive. Thank you so much for sharing.

10/10 Excellent

Seivern

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This place was quite the surprise. Very close to everything and clean.
Stayed 1 night in Jul 2023
Response from Manager on Jul 5, 2023
Hi Seivern,We appreciate your sharing how we met your expectations with our friendly services, and the cleanliness of our guest rooms and we are delighted to learn you enjoyed the comfortable accommodations and convenient location. Your positive ratings are great, and we hope to impress you again during your next visit to the area.

2/10 Terrible

Rose

Stayed 1 night in Jun 2023
Response from Manager on Jul 22, 2023
Hello Rose,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

10/10 Excellent

Kenneth

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Manager on Jun 18, 2023
Hello Kenneth,To see that we were able to provide our guest with such a positive experience is the highest compliment we can receive. Thank you so much for sharing.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Manager on Jun 7, 2023
Hello Joseph,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice setting and grounds.
Stayed 2 nights in May 2023
Response from Manager on Jun 3, 2023
Hello Matthew,Your feedback is very welcome as it helps us to continuously grow and evolve. Thank you for sharing your honest comments pertaining to our hotel. We hope to someday have another opportunity to host your stay.

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Service was good. Price was reasonable an our accommodations were clean and comfortable.
Stayed 2 nights in May 2023
Response from Manager on Jun 3, 2023
Hello John,Guest satisfaction is our number one objective so we really appreciate the input regarding our service and also our price. We appreciate you taking the time to share your experience.

8/10 Good

Matt, Stockton

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great. The only issue was the queen bed seemed pretty small. My wife and I have been in queens before it seemed not to be a queen lol over all nice place though
Stayed 2 nights in May 2023
Response from Manager on Jun 1, 2023
Hi Matt,Thank you for being a guest with us and for taking the time to share your review and feedback. We hope to earn your business again when you return to the area.

6/10 Okay

Mark

Liked: Staff & service
Disliked: Cleanliness
no a/c. they have fans.
Stayed 1 night in May 2023
Response from Manager on May 27, 2023
Hello Mark,Your feedback is very welcome as it helps us to continuously grow and evolve. Thank you for sharing your honest comments pertaining to our hotel. Through guest feedback like yours we are better able to enhance guest experience; so thank you.

6/10 Okay

Traci

Disliked: Staff & service
The check in lady and the people that work there were not very polite or helpful at all
Stayed 1 night in May 2023
Response from Manager on May 23, 2023
Hello Traci, We greatly appreciate that you've taken the time to share your rating of our hotel. I am very displeased to hear that anyone was treated in a rude or unprofessional manner at this property. I do thank you for bringing this matter to our attention and I assure you that this is not the standard that we hold our staff to. We will be correcting this issue for improved convenience in future visits. I hope you will accept our sincerest apologies if you were not greeted with a smile with every communication.

10/10 Excellent

ana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Manager on May 20, 2023
Hello ana,We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area.

10/10 Excellent

Andres

Liked: Staff & service
Stayed 1 night in May 2023
Response from Manager on May 12, 2023
Hello Andres,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

8/10 Good

Josef

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet, private space by the airport.
Manager Sam and staff always providing good, professional, efficient service, a trade mark of this facility, one of my favorites in the Monterey area. Easy choice to come back to for decades. ( As Hotels.com system goes, it is operating on a less than ideal way as they changed my reservation to a room I did not chose and made impossible to use rewards moving fast to a credit card charge. Unprofessional, unethical, not honoring their offerings and purpose. I am shopping for a new venue,)
Stayed 2 nights in May 2023
Response from Manager on May 12, 2023
Hi Josef,It means so much to all of us to hear from guests like yourself who have enjoyed our hospitality and amenities previously and have returned. It is heartwarming to learn of how our efforts to give you a great experience filled with comfortable accommodations, a friendly atmosphere, and convenience with every stay have been successful. Thank you for your kind comments and for taking the time to share. We appreciate your loyalty and look forward to your future visits!

2/10 Terrible

Rick

Business traveler
Stayed 3 nights in May 2023
Response from Manager on May 10, 2023
Hello Rick, We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

10/10 Excellent

Vicente

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very Good 😉
Stayed 1 night in Apr 2023
Response from Manager on May 6, 2023
Hello Vicente,Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our hotel. We hope to see you again in the future. Thank you for your valuable business.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Manager on May 5, 2023
Dear Guest,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

2/10 Terrible

Timothy J

Business traveler
Disliked: Staff & service, property conditions & facilities, room comfort
No Comfort Inn @ Monterey Peninsula Airport
In town for Sea Otter event. They gave me a wierd huge uncomfortable room no heat in room (very cold) and no glasses / cups in room. Charged me $200 deposit for 1 night stay ! terrible stay...this hotel suckz.
Stayed 1 night in Apr 2023
Response from Manager on Apr 22, 2023
Hello Timothy J,I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.

6/10 Okay

Michael

Traveled with group
Liked: Cleanliness, property conditions & facilities
It was comfortable at about a 3-4. Close to Airport - Awesome - we walked. The airport restaurant was good. There was some confusion on check Inn and some of our guys were getting in early next morning because of flight issues. Used this as resting point before and after staying at Pebble Beach properties - REALLY convenient for that if flying in/out MRY
Stayed 1 night in Apr 2023
Response from Manager on Apr 19, 2023
Hello Michael, Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It is good to hear from you and we greatly appreciate that you have taken the time to share your experience at our hotel! We would love to have you back and we do hope to see you again soon.

8/10 Good

Brittany

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Inn was clean and it was great for the price. The heater did not work in the room and it did not have A/C. Luckily it was beautiful out and we did not need them. Overall a nice quiet stay.
Stayed 1 night in Apr 2023
Response from Manager on Apr 13, 2023
Hi Brittany,Your review and rating are greatly appreciated; though it is very disappointing to learn about the issues with the AC. I would like to apologize for not exceeding your expectations as your satisfaction is important to us. Your feedback will help us improve as we are continuously looking for ways to provide the best experience possible. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience and change your perception of our hotel.