Ratings based on 859 Verified Reviews

They paid and stayed. We double-checked.
3.2 out of 5
87% of guests recommend
3.3 Room cleanliness
3.5 Service & staff
3.3 Room comfort
3.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Marysville, Ca

Clean runs with a great location.

Posted Jun 8, 2015
Very close to a garden park, skate facility and walking paths. Not to mention walking distance to boardwalk and downtown.
1 out of 5
by A verified traveler from Roseville, CA

Pretty terrible place

Posted Jun 4, 2015
Pros: Close to Boardwalk
Cons: Guest services, room state, EVERYTHING,
Location: Beach
When we arrived we checked in at the front desk and received our room keys. We unloaded the car and took the elevator up to our floor and opened the door to our room. The room was still dirty, the beds were not made and there were beer cans all over the floor from the night before from whoever stayed there. Mind you I have two young children with me. So I went down to the front desk to ask if there any more rooms the guy told me they had no more rooms and they would have to clean some and they wouldnt be ready for a few hours so I loaded my car back up and went down to the beach for a good three or four hours we came back and checked in again, he gave us the same room it was still in the same state as before. They gave us another room but it will never take my family here again!
2 out of 5
by A verified traveler

Beds incredibly hard

Posted Jun 2, 2015
The hotel was clean but the beds were SO hard my family did not sleep thru the night.
2 out of 5
by A verified traveler

Needs updated

Posted May 30, 2015
Definitely have to give a thumbs up to the staff. They were wonderful and the bathroom was updated and roomy, however, the room itself smelled awful and the carpet was very old and dirty feeling. The bed was not comfortable either.
1 out of 5
by A verified traveler from Los Altos CA

Close to beach short walk

Posted May 22, 2015
Hotel not quiet from 1 am to 4 am they having party room above us we couldn't sleep trying call front desk phone not working have to go downstairs talk to night manager had to go twice finally was quiet but that was to late next day told Manger she said I will talk to other Manger about this charge $ 259 and we will call you never call full charge next day on card. if was you never go on Saturday night to santa Cruz or find better place
3 out of 5
Recommended
for Everyone
by A verified traveler from elk grove

Carpets need to be replaced . Rooms needs updated

Posted May 12, 2015
Close to boardwalk ! Continental breakfast . Could be more variety such as muffins .
3 out of 5
Recommended
for Everyone
by A verified traveler from k

Not bad for what it is

Posted May 11, 2015
It was close to the boardwalk, reasonable price, and fairly clean. When we asked for a crib the front desk informed my wife to make them sleep together ( 20 month old son and 8 yr old daughter) and they would grow up to be "decent human beings. " No, that is why we booked 2 queen beds plus a crib. Alright for what it is but I'm sure there is better.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 29, 2015
It was fine. I might stay there again. I thought the price was a little high. The breakfast was good.
3 out of 5
by A verified traveler

Decent. Very close to the boardwalk and UCSC.

Posted Apr 27, 2015
Pros: The location and it was clean.
Cons: Room insulation.
Location: Its very close to the boardwalk, downtown, and UCSC.
The room itself was nice and the location is great. The staff was nice as well. The most negative part was if you need quiet to get sleep, you are at the mercy of your neighbors to the left and right and upstairs as well. If you are on a bottom floor, expect to hear the people above you. I wouldn't stay here again as I need quiet to sleep.
5 out of 5
Recommended
for Everyone
by A verified traveler from fresno

Nice hotel love the veiw

Posted Apr 27, 2015
It was quiet clean n lobby was nice in worm front desk was so nice.