Ratings based on 883 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
87% of guests recommend
3.3 Room cleanliness
3.6 Service & staff
3.3 Room comfort
3.0 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

close to the boardwalk but....

Posted Jul 30, 2015
Pros: convenience
The hotel was nice and close to the boardwalk, but even though check-in stated 3 pm, our room wasn't ready until 5:00. Also the walls very VERY thin and we were awakened 2 different times in the stay due to tenants arguing.
3 out of 5
Recommended
for Everyone
by A verified traveler from Fresno

Walking Distance to the Beach

Posted Jul 29, 2015
The staff was excellent! Very helpful and friendly, from the Front Desk Clerk to the maid. The room was ok.....they had done some upgrades but not great quality. The mattresses could have used some help. Towels were stiff and worn but ok. Would stay here again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, CA

Close to Boardwalk.

Posted Jul 28, 2015
Location: Close to shops, reastaurants, shopping and Boardwalk.
Staff is freindly and helpfull. Continental breakfast was just right! Pool was clean.
4 out of 5
Recommended
for Everyone
by A verified traveler

Within walking distance to the beach

Posted Jul 27, 2015
Staff was helpful and friendly, however there were many people still in the pool after the 10pm cut off. Maybe this wouldn't have been as big of a problem if our room wasn't next to the pool. We had an early morning and the noise level was high after 10pm.
3 out of 5
Recommended
for Everyone
by A verified traveler

close to walking distance of many places

Posted Jul 24, 2015
Pros: close to boardwalk and walking distances
Cons: no comment
within walking distance of boardwalk, within minutes of college, however, when arrived, room we were told was ready, but going into room there were tools and plumbing tools because maintenance was fixing tub fixtures. went back to desk, they gave us another room. not the cleanest, but also not worse than some hotels/motels in the area. elevator sounded and smelled like burning electrical or rubber. probably needs some tlc. other than that, it was just ok
4 out of 5
Recommended
for Everyone
by A verified traveler from Lake Placid, FL

Great place

Posted Jul 23, 2015
I stayed here for a week while in town visiting my sister. I thoroughly enjoyed my third floor room with poolside balcony, and will definitely return here if visiting Santa Cruz again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Schönes Hotel in guter Lage

Posted Jul 18, 2015
Location: Vergnügnungsmeile gleich um die Ecke
Zimmer sehr geräumig, mit Mikrowelle und Kühlschrank ausgestattet. Gute Lage, man kann alles erlaufen. Frühstück war sehr gut und abwechslungsreich.
2 out of 5
by A verified traveler

Posted Jul 18, 2015
Where to start... Check in was suppose to be 3. We arrived at 5 but room wasn't ready until 9. Towels stained. Furniture grungy We asked twice for towels that never came. One elevator for whole hotel waited about 5 times behind staff. When explaining our stay was much less than desirable, the manager said that they were short two staff members and that there was nothing they could do. We do not recommend.
5 out of 5
Recommended
for Everyone
by A verified traveler from Sacramento

Santa Cruz stay

Posted Jul 17, 2015
Cons: May be some fresh paint and some updates on exterior.
Location: Boardwalk, beaches, boardwalk train.
Nice stay overall. Very nice staff. They allowed us to park on their property before check-in and after check-out times. It saved us parking fees at Boardwalk parking ($15 per day). Walking distance to Boarwalk. Great breakfast, better than we expected. Great experience for resonable price. Will recommend to friends and will return to the hotel again.
2 out of 5
by A verified traveler

Posted Jul 15, 2015
First, the staff checked us in to a dirty room. Then tried to charge us for a fold away bed. Breakfast was kind of gross. Overall the hotel was run down and staff was very unorganized.