Ratings based on 907 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
95% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Room sevice

Posted Sep 1, 2014
My traditional breakfast was very disappointing . The bacon was obviously nuked and very over done. The potatoes were also disappointing (no flavor) On the other hand my husband loved the ricotta pancakes.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel and great staff!

Posted Aug 30, 2014
Best time in Santa Cruz! Best location and best rates. The staff was great! Perfect!!!!
1 out of 5
by A verified traveler from Menlo Park, CA

Nice view but service??

Posted Aug 25, 2014
Pros: The view/location and the restaurant
Cons: Hotel service maybe get someone how can run the hotel service....
Location: The location can not be better, spot on in Santa Cruz close to all tourist thing you want to do.
Nice hotel/ restaurant and location is good.. But expect 1 1/2 hour delay on the room service... and 1/2 hour delay on the valet parking...
5 out of 5
Recommended
for Everyone
by A verified traveler

Convenient and great view

Posted Aug 24, 2014
Perfect for our family and new baby. Easy walk to private beach and wonderful view.
3 out of 5
Recommended
for Everyone
by A verified traveler from Pittsburgh, PA

It's like having your own beach.

Posted Aug 21, 2014
Pros: The location right on the beach. The view from my room was beautiful.
Cons: More valets, improved parking. There were times you could not even pull into the hotel because of vacated cars of people waiting to check in.
Location: Beach, boardwalk, amusement park all within a block. The downtown shopping area has a LOT of nice shops and is only a short walk away.
The Hotel is located on a great spot. Beautiful views from all the rooms. I arrived about an our earlier than check-in time and was told that the room was not ready. I then proceeded to wait an additional hour before my room was ready. They told me they would call, but after not receiving a call, I went to the desk and they surprisingly said my room was ready. The parking situation is abhorable. Not enough room for all incoming guests to park for check-in. They seemed to need more bell hops/valets. Very busy all the time. Maybe they should consider moving the check-in area to the circle near the restaurant.
5 out of 5
Recommended
for Everyone
by A verified traveler from manchester, england

Great place, great hotel

Posted Aug 19, 2014
Pros: Staff and location
Best location in Santa Cruz. Santa Cruz more exciting than Monterrey and Carmel. Can't recommend enough. Great beach, swimming, restaurants, beer, laid back, try it.
5 out of 5
Recommended
for Everyone
by A verified traveler from massachusetts

Wonderful staff, clean hotel

Posted Aug 9, 2014
Pros: Great suite with plenty of space. Very nice balcony view
Location: Didn't care much for amusement park area and strip-just not my style, but loved cliff walk and watching surfers.
Staff very friendly and pleasant the moment we arrived. Jennifer at the desk was so helpful and gave us great hotel information and tips about hotel and area.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 7, 2014
Nice hotel, great views right on the beach! Only draw back was it was noisy our room opened to the pool!
4 out of 5
Recommended
for Everyone
by A verified traveler

Great Staff but not enough of them.

Posted Jul 24, 2014
Pros: Great location, friendly staff.
Cons: More staff to handle the number of guests.
We arrived at 3:30pm room not ready. We were told they would call us when ready and it would be ready at 4:00 pm. At 4:15 no call and we went back to office. Room still not ready and they said it would be 2 hours. They found us another room. Valet was busy and there were limited number of valet's. All staff were pleasant but they could not accommodate all of the people checking in or checking out. Valet informed us that most of the staff had their hours recently cut.
5 out of 5
Recommended
for Everyone
by A verified traveler from A C California

Great hotel , close to the beach

Posted Jul 23, 2014
This is the place for who likes to enjoy luxury and peace . You pay for what you get . Very clean , employes all nice and friedly , great restaurante with great food and services . Our family love it . Wondefful hotel