Ratings based on 479 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
97% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from texas

Accommodating staff

Posted Aug 15, 2014
Friendly staff and very helpful. Have stayed there several times and never experienced a problem.
5 out of 5
Recommended
for Everyone
by A verified traveler

Finally a Great Hotel in Santa Cruz!

Posted Aug 12, 2014
Pros: The beds and pillows!!!!!!!!!!!!!!!!!!!!!!!!
Cons: The cinnamon rolls were a little dry.
Location: Boardwalk, shopping in Downtown Santa Cruz, the beach, and definitely have lunch or dinner at Lillian's Italian Kitchen! Really great food!!!!
My daughter and I have stayed at many hotels in Santa Cruz over the years. Many of them photoed well but when we arrived we were always disappointed. The Holiday Inn Express Hotel and Suites far exceeded our expectations! The room was huge, beds were VERY comfortable (and I have a temper-pedic mattress at home), pillows amazing (no need to bring your own), breakfast was good (not great, but not bad), and the staff was very friendly.
5 out of 5
Recommended
for Everyone
by A verified traveler from Hawaii

Close to UCSC and the beach.

Posted Aug 1, 2014
Pros: Staff was great and helpful. Breakfast filled the need.
Cons: Provide a little better view of what is coming in our going out of parking garage. Totally blind going in or out. Parking area was more than adequate.
Clean, quiet and enough room so you didn't feel cramped.
5 out of 5
Recommended
for Everyone
by A verified traveler from Northern California

Posted Jul 28, 2014
Hotel was very nice and clean. The staff was really friendly. My kids loved the heated pool. Good breakfast served and had different options each morning we were there. Parking could be better, it is underground and most of the spaces are small. Would definitely stay again if in Santa Cruz!
4 out of 5
Recommended
for Everyone
by A verified traveler

Short weekend

Posted Jul 21, 2014
Clean, quiet and comfortable. Towels & toiletries were replaced even though we hung them up for reuse. Pool is surrounded by building and not out in parking lot like some others. Cramped but covered parking. Nice place. Short drive to many great locations.
4 out of 5
Recommended
for Everyone
by A verified traveler from California

Posted Jul 10, 2014
Nice clean hotel,very friendly and helpful staff .Comfortable beds, good size bathroom. Complimentary breakfast and WiFi. We liked it!
2 out of 5
by A verified traveler from Oregon

Rude front desk person.

Posted Jul 8, 2014
Pros: Nice breakfast buffet, nice rooms. Very straight forward, not fancy.
Cons: Hire good front desk staff. The desk staff is the first impression on a guest.
Location: Would never stay there again.
Very rude young lady at the desk throughout the entire stay. When I did a call in to management regarding the problem, they said they would follow up. Did not do so.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice stay!

Posted Jul 7, 2014
My husband, 5 year old son and I took a mini vacay down to Santa Cruz for the Fourth of July and stayed for two nights. This hotel was a much nicer upgrade compared to an inn we stayed at on the same street the first night . The room was nice big, clean and comfy and all the necessary accommodations. The breakfast buffet in the morning was a great added amenity as well. My son enjoyed the heated pool and it was an overall nice stay!
4 out of 5
Recommended
for Everyone
by A verified traveler

Ideal location to beach and downtown and main high

Posted Jun 22, 2014
Excellent, but the facilities need more parking spaces.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice breakfast each morning.

Posted Jun 11, 2014
Pros: Breakfast
Cons: Was told pool was heated, but it was not.
Nice room, breakfast and hotel parking. Staff was courteous.