Ratings based on 1,542 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
92% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Monterey, CA

It was nice a few years ago but not so nice now

Posted Apr 7, 2015
This is our second time to stay after several years. We really had a nice stay the first time. I noticed the whole hotel needs updating and I'm happy that they are ongoing. Sad to say that I had to clean our bathroom's countertop as i noticed there were some dry spots and one that was sticky. The shower floor area wasn't dry and the toilet seat was loose and did not rest well on the toilet when you're sitting on it. The lady that was replenishing food at breakfast seemed unhappy and stressed. I went ahead and personally thanked her after we ate and she didn't even smile back. It's sad. We will probably not go back anymore.
Comment from Hotel Management
Apr 12, 2015 by Christian Calcanas, Hotel Management
Dear Maria, I am very sorry to hear about your recent visit to Hotel Pacific. Although we are going through renovations it is no excuse to be average with the clean up service. I will look in to why this happened and address the problem, thank you for bringing this to my attention. I hope that the next time you visit Monterey you can give us one last opportunity, thank you and take care!
2 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel but noisy.

Posted Apr 6, 2015
Pros: New, as in upgrade perhaps.
Cons: While nice facility, very over priced.
While this is a nice facility, it was extremely loud inside our room. Perhaps more insulation or such. We heard everything being said in the room above and next door. The people upstairs were banging, clunking, til at least 3 am.
Comment from Hotel Management
Apr 9, 2015 by Christian, Hotel Management
Dear Guest, I am sorry to hear that your stay was not up to your standards, while we our working on finishing our renovations we are glad to hear positive criticism from our guest. It helps us work on things that are overlooked so thank you and we hope that you can give us another chance the next time you visit Monterey.
3 out of 5
Recommended
for Couples
by A verified travelerfrom Walnut Creek, Ca.

Center of Monterey

Posted Apr 2, 2015
Pros: location
Cons: furnishings and decor which is being addressed
Location: perfect
We've previously stayed at this hotel and the reason is we appreciate the location. It is a comfortable walking distance to downtown Monterey, the pier, restaurants etc... The hotel is undergoing a much needed renovation, but is still comfortable.
3 out of 5
Recommended
for Everyone
by A verified traveler

Older hotel in process of being upgraded

Posted Apr 1, 2015
Pros: Location Suite was comfortable
Our Junior suite was spacious with very comfortable bed and plenty of good quality towels. Working fireplace was a nice touch plus wall mounted TV Our room was supposed to have a partial view of the ocean, instead it overlooked a busy street. As the hotel was being upgraded, a lot of rooms were being "gutted" which made for a lot of dust, mess and the inconvenience of avoiding carts full of trash. It would have been nice to have known this beforehand, or maybe an apology at check in? The hotel was conveniently located and had a pretty indoor courtyard plus a good buffet breakfast. Unfortunately, the room snacks were mostly expired and the coffee/ tea was very skimpy and on one occasion was not replenished. Despite new upgrades, there is room for improvement. Some basic fixtures need replacing/ more attention to housekeeping.
4 out of 5
Recommended
for Couples
by A verified traveler

Posted Mar 26, 2015
Pros: location and room atmosphere
Im quite please with the room set up.To have plates in the room are a plus. Love the decor.Very relaxing atmosphere.I will definitely come back.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 25, 2015
It's very good hotel.room is big and clean and warm.local is very convinced for.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom california

lovely hotel close to wharf and old town shopping

Posted Mar 18, 2015
Pros: The comfort of rooms and location and spas when working
Cons: Keep spas working or replace
Location: Great location walking possible to wharf, shopping
Great experience, but each time one or both spas not working, disappointing
3 out of 5
Recommended
for Everyone
by A verified traveler

TIRED

Posted Mar 15, 2015
Pros: Location, design
Cons: Quality of the facilities and lack of maintenance and attention.
The hotel is in an excellent location and I have enjoyed staying there a number of times in years' past. However, the property is now very tired and in need of a substantial upgrade. There were signs indicating that work was in process, but if so, it's going slowly and doesn't seem like more than a little paint here and there. I hope there is a real renovation in process because it's a property that deserves more attention than it's currently getting.
4 out of 5
Recommended
for Everyone
by A verified traveler

Loved, Loved, Loved my room 331.

Posted Mar 14, 2015
Pros: Location across the street from the convention center. Bed and Sheets were comfy and clean.
Cons: sounds abatement.
Room was spacious, bed was comfy, snack bar was fine but no alchohol. Room had beautiful balcony overlooking street as well as a sofa, fireplace and plasma. HOWEVER walls were so thin that I could litterally hear my neighbor opening a drawer. Also floor is tiled so you will hear everyone coming and going with their luggage. Staff was lovely. You might switch 4:00 p.m. Happy Hour from coffee to wine. Who drinks coffee at 4:00 p.m.??
3 out of 5
by A verified travelerfrom lincoln, ca

Loud during the day, as they are remodeling.

Posted Mar 7, 2015
Pros: Very nice staff and great beds.
Location: Close to convention center and blocks from really good restaurants.
No aircondioning or central heat, only a radiator on the floorboard. Breakfast was just so so.