“Bait and switch”

When we arrived at Hotel, the website promised 1 King and Ocean View. We had a street view and the lady at the desk said, "oh we always get that." Hmmmm, which didn't help us out at all. Fairly clean, but the whole bait and switch thing turned me off. Bedroom was a bit musty and the breakfast was barely above "don't bother". Some fruit and pastries and coffee and cereal.

“Bait & Switch!”

The room was incredibly small and it was complicated to "upgrade" to the ocean view we thought we purchased in the first place. The "continental breakfast" that was included consisted of old apples and cheap patries in plastic wrap. We didn't have cold water in the room and I was literally burned in the shower. They found the problem and fixed it the following day.... Lastly, the front desk person really needs to be a bit more friendly..... However; with that said, the room was clean.

“Cute place”

A rather cute place to stay though the only drawback I could find was the rather thin walls. We had an ocean view that we could enjoy while eating breakfast outside our room with the table and chairs provided. You're within walking distance of the wharf and boardwalk. A nice little place to stay.

“Would not stay there again!”

Extemely small room, bathroom door popped open every time the outside door opened and closed and the bedding was very old,even the old blue blanket was all pilled up!

“Just like home!!!”

The staff was very friendly; the hotel was nice and clean... It was totally worth it!!! I would stay there again... maybe I'll try a suite next time. =)

“Great deal near the Wharf!”

We checked into this hotel and were so happy with the management and the recent remodel provided new carpet, furniture, bedding, etc so it felt really clean. For a good price you get a good location next to the beaches. Will certainly go back. We had a misunderstanding before arriving and the management was overly accomidating and pleasant, even upgraded our room!

“Not Impressed”

Great location to the Wharf and Boardwalk! The room and such was not impressive. Front desk clerk wasn't very helpful.

“poor management!”

was a clean hotel with paper thin walls but had a good location but that is all that is good about this place. the management was poor and rude. our second night the hotel there was a birthday party for the manager. at about 8:30pm i called to see how long it would last because it sounded like a drunk fest with how loud and rude all were. i was told 10pm it would be done, which is quite rude and inappropiate to have this kind of loud party this late. at 10pm i went to front desk since they wouldn't answer the phone and it was getting louder. the manager's husband got mad at me for my noise complaint throwing his hands up in the air and saying why do i have to be like this and to just leave it alone. then telling me how it was her 60th and a cancer survivor...great but don't have this at a hotel that late at night when people are trying to sleep. he proceded to get mad and kept saying why do i have to be like this. it sounded like a bar party or frat house, not a hotel. I WOULD NOT RECOMMEND THIS PLACE DUE TO HOW MANAGEMENT TREATS THEIR GUESTS!!!

“santa cruz”

unfinished repairs in room