Ratings based on 73 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
81% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travelerfrom Fresno, Ca.

The Highlands Inn

Posted Nov 13, 2014
Was once considered the epitome of good taste and elegance in Carmel. Now I understand it is being turned into condos or time shares.Didn't bother with presentation. The hotel is showing wear and is certainly NOT worth the charge. I don't need to see it again.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom london england

Fantastic hotel with fantastic view of the pacific

Posted Nov 11, 2014
Would love to stay in this hotel again. Really nice place with fantastic views over the Pacific. Friendly staff and fantastic food.
5 out of 5
Recommended
for Couples
by Rodrigofrom Guadalajara, Mexico

Perfect getaway

Posted Oct 18, 2014 on Hotels.com
The ocean view is awesome, romantic atmosphire just perfect if; staff was very friendly.
3 out of 5
Recommended
by Dorothyfrom Canada

Posted Oct 6, 2014 on Hotels.com
On a positive note the view from the room was breathtaking. The room needed another chair (we would have liked to order dinner in but there was only one chair). The freezer in the frig. was broken and falling off, the plug by the sink was not operational to use the hair dryer, etc., the safe in the closet broke and we had to call for a maintenance person to open it. He opened it but was unable to fix it. The last thing you want to deal with when on vacation are maintenance issues.
1 out of 5
by A verified travelerfrom SF

Old bad building shouldn't have Hyatt name on it.

Posted Sep 7, 2014
Noises from road , windows old not insulated. Sewage oder , trees blocking all the see view you pay premium for .....?!
5 out of 5
Recommended
for Couples
by Stevenfrom Dallas

Perfect Romantic Getaway

Posted Sep 6, 2014 on Hotels.com
Perfect Romantic Getaway with the right amount of privacy and convenience.
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing view of big sur!

Posted Aug 26, 2014
Friendly staff and amazing view. Very clean hotel.
5 out of 5
Recommended
for Families
by Arnoldfrom CN

spotless

Posted Aug 1, 2014 on Hotels.com
As the title:spotless;Perfect sea view,enough room space,morden decoration,hot front dest......perfect hotel
5 out of 5
Recommended
for Everyone
by A verified travelerfrom sarasota fl

Amazing views

Posted Jul 6, 2014
Chilly weather in July but still enjoyed it! Great location and surroundings.
2 out of 5
Recommended
for Everyone
by A verified traveler

Great views bad service

Posted May 23, 2014
I really loved the view outstanding, however, the staff are not friendly and the restaurant is super expensive with super slow service. And they charge my card more than what i have tip them !!!!!!