Ratings based on 1,187 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
97% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from North Carolina

Excellent hotel.

Posted Jun 28, 2015
Excellent hotel. Great location. Very friendly staff. Would definitely stay here again.
4 out of 5
Recommended
for Families
by A verified traveler from california

It's the nice hotel and its close to the sea view

Posted Jun 27, 2015
Pros: Almost everything
My stay was very comfortable and the hotel staff is very cooperative
5 out of 5
Recommended
for Everyone
by A verified traveler

Relaxing

Posted Jun 22, 2015
What a wonderful hotel in cannery row. Very relaxing and calm. Love the fire pits outside. The room was great. I would stay here again any time.
3 out of 5
by A verified traveler from san francsico

Noise

Posted Jun 21, 2015
Place is nice but there seems to be lots of families who stay there to visit aquarium. So lots of screaming kids stomping on the floor. Maybe thin walls and floors or just very energetic kids. Did not sleep well. Disappointing.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Diego CA

Outstanding

Posted Jun 20, 2015
We got bumped up to a suite bcuz they overbooked. We had a room right over the water and it was a beautiful day. We felt completely at home and relaxed we did not want to leave the room. Service was outstanding. Within an hour of settling it, they knocked on the door and asked if we needed anything. We almost took the wrong turn trying to find the jellyfish stairway and they escorted us right to it. Room service for breakfast took only 30 minutes. We are coming back again!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel

Posted Jun 14, 2015
Very nice hotel. Close to everything and very clean. The pool is small, but everything else was great.
3 out of 5
by A verified traveler from Toronto

The Intercontinental Monterey

Posted Jun 14, 2015
Pros: Staff was wonderful. The lobby was sparkling clean. The valet service was very good. The bed was excellent however the quilt was too warm.
Cons: Hard to improve unless you could get Sly McFly pub to stop their live music at 11 pm. What a nightmare.
Beautiful hotel which sadly has had a "tourist circus" grow up around it. The environment is cheap and very noisy, with the street lined with cheap tourist shops selling junk. It is so unfortunate as we expected a "quiet" ocean front destination to find out that our room was facing a pub with a live, loud, ordinary band playing until past midnight. This setting simply ruined our expectations of a quiet get-away. Staff were very friendly, courteous and well trained. They did their jobs exceptionally. The hotel looked very clean. However in our shower/tub, the grouting had many areas with mould growing. And the toilet was missing an anchor bolt which resulted in the toilet "rocking" when sat on. This needs to be fixed before the input pipe snaps and the hotel experiences a flood.
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Extraordinary hotel.

Posted Jun 10, 2015
Pros: Everything about it - from the beautiful location to the attentive staff to the terrific restaurant to the clean, luxurious rooms.
Cons: Nothing that I can think of.
Location: Cannery Row is full of shops on the wharves.... a great walking/jogging trail follows the beautiful coastline....restaurants are convenient.
This hotel is extraordinary in every way - a gorgeous location at the water's edge; convenient to Cannery Row; an attentive and friendly staff; and a marvelous restaurant.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco, Ca

Great hotel by Cannery Row and the aquarium

Posted Jun 8, 2015
Pros: Everything! service, the room, even the food.
Cons: Parking?
Great hotel on the heart of busy Cannery Row. We stayed here for a getaway weekend and the place and the service is worth every penny. The hotel is right smack in the center of a very busy attraction but once you step inside, the noise disappears. The room is spacious and clean.
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect location, perfect hotel and well built.

Posted Jun 5, 2015
Location: Easy access to good restaurants and stores
We had a great room together with our daughter and son-in law. The view was great.