Rooftop terrace

Reviews of Monterey Bay Inn

3.5 out of 5
Monterey Bay Inn
242 Cannery Row, Monterey, CA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 717 out of 1001 reviews" "
Rating 8 - Good. 186 out of 1001 reviews" "
Rating 6 - Okay. 71 out of 1001 reviews" "
Rating 4 - Poor. 21 out of 1001 reviews" "
Rating 2 - Terrible. 6 out of 1001 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Erik

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Waterfront
Stayed 2 nights in Mar 2024

10/10 Excellent

Gerardo

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Alma

Traveled with family
Liked: Cleanliness, staff & service, amenities
We had a harbor view. Loved our view. We had easy access to the cannery rows, restaurant and the wharf. Everything was walking distance. However, we had trouble locking and opening our sliding door to our balcony. That should get fixed.
Stayed 2 nights in Mar 2024

10/10 Excellent

Lisa, BAKERSFIELD

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very nice. The staff was very nice. The hot tub on the 4th floor has such a pretty view!
Stayed 2 nights in Mar 2024

10/10 Excellent

Dawn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was amazing. The staff was amazing.. everything about this place was amazing. the price ask for a better price for such an amazing hotel and an amazing stay…
Stayed 2 nights in Mar 2024

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property! Great room right on the water. Loved all of it! Will definitely stay again!
Stayed 1 night in Jan 2024

10/10 Excellent

Amkhad

Stayed 1 night in Mar 2024

10/10 Excellent

Cesae

Traveled with partner
Liked: Amenities
Service was amazing, the room was absolutely beautiful with a great view! Breakfast was delicious. Definitely will be coming back.
Stayed 2 nights in Mar 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities
Good location
Stayed 1 night in Feb 2024

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have been here numerous times always great a definite go to
Stayed 1 night in Mar 2024

10/10 Excellent

Himanshu

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location on the water.
Stayed 2 nights in Mar 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great property with amazing views
Stayed 1 night in Mar 2024

4/10 Poor

Lanelyn

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I honestly can't understand the positive reviews this hotel has. Our stay was awful, the building is old and not in a charming way visible cracks in the walls, chipped/stained furniture etc. The main selling point it's balcony with a view of the ocean was nice BUT they neglected to sound proof the sliding glass door. The sound of seagulls is nice at first but quickly becomes a noisy nuisance when they're right outside squawking all night. They said the room had a king bed, it was a queen. The fold out couch bed was uncomfortable and the beds were itchy we felt like things were crawling on us at night. The hot tubs were mediocre and cramped. Overall I wish we had stayed just down the street at the much nicer and larger hotel with the large lobby and built in restaurant (you know the one I'm talking about) I wouldn't recommend staying at the Monterey Bay inn.
Stayed 1 night in Feb 2024

10/10 Excellent

Sandy

Liked: Cleanliness, staff & service, property conditions & facilities
The Noise from the room above us was terrible for two nights in a row. Couldn't Sleep!!
Stayed 2 nights in Feb 2024

10/10 Excellent

Josefa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Pearl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property!"
Stayed 1 night in Feb 2024

10/10 Excellent

Judy, Patterson

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, room service breakfast was a plus.
Stayed 1 night in Feb 2024

10/10 Excellent

Michelle, Maple Ridge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While the hotel is a little dated, it was clean and comfortable. The room we had was well appointed with a great view of the marina. Parking was easy and check in quick and seamless.
Stayed 1 night in Feb 2024

10/10 Excellent

Victoria

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gentleman at the check in was super nice and helpful!! The room is very nice. The only thing is that the shower is run down
Stayed 1 night in Feb 2024

10/10 Excellent

Kim

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always stay here. Live the place
Stayed 1 night in Feb 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Great location!
Stayed 2 nights in Feb 2024

10/10 Excellent

Samantha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love our stay, the room was really nice and very clean. We opted for the harbor view room that faces the shore which was really cool, but I wish we could of been a few doors down (more towards the water, less towards the street) there were a lot of rooms in that section and we were pretty close to the street. But honestly it still had a great view (got to see the sunrise too!) I just think the lady who checked us in stuck us where she stuck us and that was it. We checked in about 45 min early too which was a relief for us honestly. Ate dinner at the chart house around the corner, and it was amazing. Over all we want to go back but get ocean view next time!
Stayed 1 night in Feb 2024

10/10 Excellent

alexia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay! Hot tub on the 4th floor is the best!
Stayed 1 night in Feb 2024

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Harbor view is gorgeous. We left our balcony door open to hear the waves all night. Lovely, light, room service breakfast was included. Ocean-view Hot tub on the 4th floor was the best!
Stayed 1 night in Feb 2024

6/10 Okay

Lisa

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Very disappointed! Expedia was booked at a price & upon checked in / out prices were different than reserved under. I asked Karla why & no real response given so I decided to deal with it later. I booked the King bed Balcony, Harbor View Oceanfront the best they had, we were there to celebrate my husband's 60th Birthday. No fireplace as listed in the pictures. Toilet leaked & flooded the bathroom upon first use, and no - no one "blew up" the toilet, a simple tinkle only. My slippers & socks were soaked! We had to switch rooms & when notified the Front desk Person was not surprised it flooded! Karla Promised a bottle of champagne, I declined as we don't drink, she offered box of chocolate & we never received it.
Stayed 2 nights in Feb 2024

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean to be an older hotel! Always can improve on parking don’t think you should pay for parking if you’re a guest that was the only downside!
Stayed 1 night in Jan 2024

10/10 Excellent

Dean

Traveled with family
Liked: Cleanliness, amenities
Property was clean and the staff was friendly and knowledgeable of the surrounding areas
Stayed 2 nights in Jan 2024
Response from Monterey Bay Inn on Feb 29, 2024
Dear Dean,Thank you for the great 5-star ratings and comments. We're glad our staff was very helpful, and you enjoyed the cleanliness of our hotel. We look forward to welcoming you back during your next visit to Monterey.Sincerely,Monterey Bay Inn

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such nice check in. Kind and accommodating staff. Amazing price for such a beautiful hotel. Right on the ocean and near everything that you are visiting Monterey for. I highly recommend this hotel!
Stayed 1 night in Jan 2024
Response from Monterey Bay Inn on Feb 29, 2024
Dear Shannon,Thank you for the wonderful 5-star ratings and comments. We're glad our staff was very accommodating and that you had an amazing and beautiful time staying with us and enjoyed our location. We look forward to welcoming you back during your next visit to Monterey.Sincerely,Monterey Bay Inn

10/10 Excellent

Marcella

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and hotel were great. Balcony over ocean was great. Room great.
Stayed 1 night in Jan 2024
Response from Monterey Bay Inn on Feb 29, 2024
Dear Marcella,Thank you for the fabulous 5-star ratings and comments. We're glad our staff provided excellent service and that you had a great time staying with us and enjoyed the ocean views from the balcony. We look forward to welcoming you back during your next visit to Monterey.Sincerely,Monterey Bay Inn

10/10 Excellent

Melanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room had stunning views of the beach looking towards the Fisherman’s Wharf area. Especially beautiful at night! The clerk that checked us in was very polite and helpful. I like that they bring breakfast to the room. Will definitely stay here again and I highly recommend this hotel!
Stayed 1 night in Jan 2024
Response from Monterey Bay Inn on Feb 29, 2024
Dear Melanie,Thank you for the outstanding 5-star ratings and comments. We're glad our staff was very helpful and that you had a beautiful time staying with us and enjoyed the stunning views, complimentary breakfast, and our location. We look forward to welcoming you back during your next visit to Monterey.Sincerely,Monterey Bay Inn

10/10 Excellent

Lilian, manteca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is friendly. Rooms are clean and comfortable. Walking distance to cannery row shops.
Stayed 2 nights in Jan 2024
Response from Monterey Bay Inn on Feb 29, 2024
Dear Lilian,Thank you for the terrific 5-star ratings and comments. We're glad our staff was friendly and that you had a comfortable time staying with us and enjoyed the room's cleanliness and location. We look forward to welcoming you back during your next visit to Monterey.Sincerely,Monterey Bay Inn

6/10 Okay

Matthew

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024

10/10 Excellent

BARBARA

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, spacious room with a balcony and view of the water. I stayed here with my two children and they absolutely loved it! Within walking distance to Monterey Bay and Old Fisherman's Wharf. Beautiful!
Response from Monterey Bay Inn on Feb 29, 2024
Dear Barbara,Thank you for the wonderful 5-star ratings and comments. We're glad you and your family had a beautiful time staying with us and enjoyed the balcony views and our location. We look forward to welcoming you back during your next visit to Monterey.Sincerely,Monterey Bay Inn

10/10 Excellent

Demetrius

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Victor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Rich

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The complete package. Would go back in a heartbeat.
Stayed 3 nights in Jan 2024
Response from Monterey Bay Inn on Feb 29, 2024
Dear Rich,Thank you for the wonderful 5-star ratings and comments. We're glad you had a terrific time staying with us and enjoyed everything our hotel offers. We look forward to welcoming you back during your next visit to Monterey.Sincerely,Monterey Bay Inn

8/10 Good

Robert

Stayed 2 nights in Jan 2024

10/10 Excellent

Ernest

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Cassie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Mardoqueo

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Nelia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was nice, clean, quiet, great bed, huge bathroom. But the room we got was extremely cold it took like 4 hours to warm up. That particular room needs some black out curtains, we were across a parking garage and the blinds still let too much light in. It also took 15 minutes to get warm water to bathroom sink and bathtub. The amount of money paid we were disappointed with that particular room plus had to pay for parking.
Stayed 1 night in Jan 2024
Response from Monterey Bay Inn on Feb 29, 2024
Dear Nelia,Thank you for taking the time to write this review. We were disappointed to learn your most recent visit was not what you had expected, and we apologize for the issues you experienced. Your feedback is essential to us and has been shared with our teams in an effort to resolve any issues with the guestroom. We hope this does not deter you from staying with us in the future, and we have the opportunity to welcome you back to demonstrate our commitment to providing you with a more enjoyable stay.Sincerely,Monterey Bay Inn

10/10 Excellent

Dena

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was wonderful and super friendly and helpful. I called the front desk for something for a stomach ache for my little niece and they sent up hot tea (mint, lemon, and apple cider) it was really nice. Cannot wait to go back
Stayed 1 night in Jan 2024
Response from Monterey Bay Inn on Feb 22, 2024
Dear Dena,Thank you for the wonderful 5-star ratings and comments. We're glad our staff provided friendly and helpful service, especially for your niece niece. We look forward to welcoming you back during your next visit to Monterey.Sincerely,Monterey Bay Inn

10/10 Excellent

Jean

Stayed 2 nights in Jan 2024

10/10 Excellent

anthony van

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
No tea in room
Stayed 1 night in Jan 2024
Response from Monterey Bay Inn on Feb 22, 2024
Dear Katherine,We appreciate your positive ratings and feedback. We have shared this with our team, as this helps us to evaluate the products we offer to enhance the guests' experience. We hope this does not deter you from staying with us in the future, and we have the opportunity to welcome you back during your next visit to Monterey.Sincerely,Monterey Bay Inn

10/10 Excellent

Katelynn

Stayed 1 night in Jan 2024

6/10 Okay

Jamie

Traveled with partner
Liked: Staff & service
Disliked: Amenities
The hotel was more run down than I expected, there appeared to be a leak in our ceiling, and the finishes were not great. The room was a good size, we had a fantastic view, and it was in a great location, but I would not stay here again. Not worth the price.
Stayed 2 nights in Jan 2024
Response from Monterey Bay Inn on Feb 22, 2024
Dear Jamie,Thank you for taking the time to write this review. We were disappointed to learn your most recent visit was not what you had expected. The satisfaction of our guests is our highest priority. We are glad you enjoyed the fantastic view and our great location. Your feedback is essential to us, and we have shared this with our team, as this helps us to improve and enhance the guests' experience. Sincerely,Monterey Bay Inn

6/10 Okay

Christina

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It’s an older property without amenities. Beautiful views for the expensive rooms. Overpriced for its age.
Stayed 1 night in Dec 2023
Response from Monterey Bay Inn on Feb 22, 2024
Dear Christina,Thank you for taking the time to write this review. We're glad you enjoyed the beautiful views. The rates we offer are established based on several factors, such as room type, market demand, etc., and are comparable to neighboring hotels. However, we appreciate your feedback and have shared this with our teams, as this helps us to evaluate our hotel to enhance the guests' experience.Sincerely,Monterey Bay Inn

10/10 Excellent

Resa

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent! Oceanfront view is spectacular!
Stayed 1 night in Jan 2024
Response from Monterey Bay Inn on Feb 22, 2024
Dear Julia,Thank you for the fabulous 5-star ratings and comments. We're glad you had an excellent time staying with us and enjoyed the spectacular oceanfront views. We look forward to welcoming you back during your next visit to Monterey.Sincerely,Monterey Bay Inn