Ratings based on 1,338 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
89% of guests recommend
3.9 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver, BC

Beautiful surf, OK hotel

Posted Oct 8, 2014
Pros: Very close to a beautiful , accessible beach.
Cons: Stop charging for parking - that was really too much on top of the fairly high room rate. Its not as if there were any other way to get to the hotel.
Location: Beach, beach, beach.
This hotel is nothing fancy, but the view from the oceanside rooms is spectacular. The beach is beautiful, and watching the waves and the surfers is very relaxing. The room we had was small and the bathroom was tiny, but it was clean. A bit less than I expected for the price we paid, but I guess that's what you pay to see the ocean.
Comment from Hotel Management
Oct 12, 2014 by Hotel Manager, Hotel Management
Dear Isabel, thank you for your 4-star review. We are glad to hear you loved our ocean views and had a relaxing stay with us. We hope you enjoyed your time in Monterey and will be back to visit again.
3 out of 5
by A verified traveler from Mountain View, CA

Overpriced with a tiny room

Posted Oct 6, 2014
The only selling point of the resort is that it is located on the beach. It has a great view, no doubt! However, the room is really small and without many amenities like a Microwave, etc. The room service was extremely sluggish. I had to call twice just to get a towel and it arrived after 30 minutes, although my room was very close to the lobby. For a half-decent room, it was atrociously priced at about $300 for a night and $20 extra for parking. The most amazing part of my stay was when I called to inform that I will only be a few minutes late to check out after their standard time of noon. Most other hotels allow at least an hour of extra time. However, the lady at the front desk was extremely rude and said that 'I will charge you for a full night if you are even a minute late'. I've never heard such disparaging language at any hotel and I travel a lot and stay in many hotels. Overall, a disappointing experience and the worst ever at a Best Western. Will definitely not recommend it to anybody.
5 out of 5
Recommended
for Everyone
by A verified traveler from Manteca, Ca

Great location and facility

Posted Oct 3, 2014
Pros: Very friendly and efficient staff. Our A/C unit didn't work at first. A maintenance guy came very promptly and replaced the whole unit in 15 mins.
Cons: The room rate was fair but I felt gouged a bit having to pay $18 per night for parking. The hotel has plenty of parking and shouldn't charge for it.
Location: Great access to the beach and the coastal bike trail. Close to stores if you need it and a short drive to all of the sites on the peninsula.
Stayed 3 nights, Monday thru Wednesday. Very impressed with the maintenance of the building and grounds. We actually stayed here 35 years ago on our honeymoon and the place still seems modern. Decent size room. Very clean. Great view with very nice deck areas to sit and enjoy it.
Comment from Hotel Management
Oct 6, 2014 by Hotel Manager, Hotel Management
Thank you, J.R. for choosing our hotel once again for your stay in Monterey. We appreciate your 5-star review and we are glad you had a nice 3-night stay with us. We hope you will be back for another visit soon.
2 out of 5
by A verified traveler from Chicago, IL

Expensive hotel with additional charges

Posted Oct 2, 2014
Pros: n/a
Cons: free parking, at least
Location: location is good. near the highway, and the beach
It is a nice located hotel. however, the price is too high and the facilities are quite old. You have to pay additional money for parking and generally you can't book an ocean view room at a reasonable price...
Comment from Hotel Management
Oct 7, 2014 by Hotel Manager, Hotel Management
Dear Arthur, we thank you for being a guest of our hotel. We are happy to hear that you enjoyed our beach location and we appreciate your feedback about our property. We do want to let you know we will be undergoing renovations within the coming months to provide the property some fresh updates. We hope you will return for another visit to view these changes.
2 out of 5
by A verified traveler from Calif.

View to beach was great best thing about stay.

Posted Sep 24, 2014
Pros: Not much, except the view of the beach. The restaurant was great.The lobby was great.Landscaping was great.
Cons: Clean the rugs,shade screens. Make sure all equipment in room is in good working order. Replace bed mattress w/plush pillow tops.
Location: Great location just off the freeway.Asked for a upper ocean view room, was a great veiw for the room. Cannery row,Fishermans wharf,Monterey Aquarium.
Room was not clean at all. The rug was so dirty that when my husband walked on it and took a shower later, black color was coming off his feet from the dirty rug.A better look at the rug,it was black,not the green it should have been. Left room once and came back around 3 p.m and the room was still not cleaned so we had to sit down stairs and wait. The privacy shade had black mold on it from the moisture of the window. When we first got their the a/c didn't work, a maintenance came 30 mins. later, had to go down stairs and get another a/c unit and R & R 45 mins later. Tile in bath room had cracked chips all over. Refrigerator was missing the control knob, not knowing the tempature to set too.Bed mattress on bed was very thin and very uncomfortable.
2 out of 5
by A verified traveler from New York

Not my comfort level

Posted Sep 24, 2014
Pros: Hotel staff very nice.
Cons: The room was very plain.
Location: Location good right on the ocean.
This hotel was a very low end hotel. The room was all cement. We just visited Alcatraz in San Francisco and the room reminded me of the jail cells. The hotel staff was wonderful and helpful. This hotel was not my comfort level
Comment from Hotel Management
Sep 30, 2014 by Hotel Manager, Hotel Management
Dear Cassie, we thank you for being a recent guest of ours. We are pleased our staff could prove to be helpful to you during your stay. However, we are disappointed to hear we failed to meet your comfort level. We appreciate your feedback, and do want to let you know our property is expecting to schedule renovations within the coming months. We hope you will consider joining us again in the future should your travels bring you back to Monterey.
5 out of 5
Recommended
for Everyone
by A verified traveler from Missouri

Monterey hotel with great beach view

Posted Sep 22, 2014
Hotel is right on the beach. Rooms are clean. Restaurant is great. Would definitely stay here again.
Comment from Hotel Management
Sep 24, 2014 by Hotel Manager, Hotel Management
Thank you for your 5-star review. We are so happy to hear you had a great time with us at the beach and we look forward to your travels back to Monterey to stay with us again.
4 out of 5
Recommended
for Families
by A verified traveler from East Bay area

guys smoking cigars

Posted Sep 20, 2014
Pros: Right on the beach. Great heated pool and hot tub.
Cons: Restaurant is very expensive and there is no complimentary breakfast.
Location: The Monterey Bay Aquarium is a must!
Right on the beach! Great except for the guys smoking cigars out on the beach patio near our room! We should have notified the staff!
Comment from Hotel Management
Sep 23, 2014 by Hotel Manager, Hotel Management
Hi Sandy, thank you for being a guest of our hotel. We appreciate your 4-star review. We are disappointed to hear that your stay was disrupted and we would have been happy to try and rectify the problem had we been notified. We do hope you enjoyed your time at the beach and please know we always want to do everything we can to ensure our guests' stays are comfortable.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 15, 2014
Pros: on the beach
Location: near by is the wharf and cannery row.
Had booked this room for my niece and her new husband...they were very happy with the location and hotel.
Comment from Hotel Management
Sep 19, 2014 by Hotel Manager, Hotel Management
Thank you for choosing our hotel. We're glad it worked out for your niece and her husband and hope they and you have a chance to be back to visit again.
4 out of 5
Recommended
for Couples
by A verified traveler from Texas

Nice View and Location.

Posted Sep 13, 2014
Pros: Location
Cons: Better coffee maker and continental breakfast would be nice.
Location: Close to Cannery Row and 17 Mile Drive. Beach was easily accessible for viewing and walking.
The view was spectacular! The Pacific Ocean waves rolling over and making the most soothing sounds was worth the price. Room was somewhat smaller than expected after staying in the Best Western in Healdsburg, but the room was clean and comfortable. Amenities were good. Coffee maker was somewhat difficult to use. TV was excellent with lots of choices for channels. Didn't use the dining facilities for Breakfast or Diner. Bed was comfortable and was able to secure privacy easily once we figured out how to work the controls. Property was close to Cannery Row and 17 Mile Drive. Easy to get to both. We enjoyed our stay very much. Would stay there again.
Comment from Hotel Management
Sep 15, 2014 by Hotel Manager, Hotel Management
Thank you, Phil for your 4-star review. We're happy you enjoyed your stay and had a nice visit while in Monterey. We appreciate you mentioning the parts of your stay you favored most and we hope you will be back to stay again soon.