Hiking

Reviews of Pacific Grove Inn

2.5 out of 5
Pacific Grove Inn
581 Pine Ave, Pacific Grove, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 505 out of 1001 reviews" "
Rating 8 - Good. 306 out of 1001 reviews" "
Rating 6 - Okay. 121 out of 1001 reviews" "
Rating 4 - Poor. 42 out of 1001 reviews" "
Rating 2 - Terrible. 27 out of 1001 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Xuli

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good price and good experience
Stayed 3 nights in Apr 2024
Response from Pacific grove inn on Apr 23, 2024
Thank you for sharing your experience! We're glad to hear that you enjoyed your experience with us.We truly appreciate your kind words.We hope to have the pleasure of welcoming you back again soon.

10/10 Excellent

Reymo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed for two nights. No issues.
Stayed 2 nights in Apr 2024
Response from Pacific Grove Inn on Apr 21, 2024
Thank you for taking the time to leave a wonderful review! We're glad to hear that you enjoyed your experience with us.Providing excellent service and ensuring our guests have a memorable stay is always our top priority.We truly appreciate your kind words.We hope to have the pleasure of welcoming you back again soon.

8/10 Good

Elizabth

Liked: Cleanliness, staff & service
It was cute
Stayed 2 nights in Mar 2024
Response from Pacific Grove inn on Mar 18, 2024
Thank you for sharing your feedback regarding your recent stay with us.Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience.Thank you again for sharing. We hope your next visit will be even better.

8/10 Good

Ann

Stayed 1 night in Mar 2024
Response from Pacific Grove Inn on Apr 5, 2024
Thank you for sharing your feedback regarding your recent stay with us.Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience.Thank you again for sharing. We hope your next visit will be even better.

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
It's a nice place
Stayed 1 night in Mar 2024
Response from Pacific Grove Inn on Mar 10, 2024
Thank you for sharing your feedback regarding your recent stay with us.Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience.Thank you again for sharing. We hope your next visit will be even better.

6/10 Okay

Alison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Pacific Grove Inn. on Mar 7, 2024
Thank you for sharing your feedback regarding your recent stay with us.Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience.Thank you again for sharing. We hope your next visit will be even better.

6/10 Okay

Donald

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Pacific Grove Inn on Mar 6, 2024
Thank you for sharing your feedback regarding your recent stay with us.Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience.Thank you again for sharing. We hope your next visit will be even better.

4/10 Poor

Lisa

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
There is no customer service or help on site. My husband & son stayed a Friday/Saturday night bc they were doing SCUBA certification. It was clean & basic but what should’ve been a breakfast room is empty. Bedrooms feel old & tired. They arrived around 9:00 and got a text code for entry and were told to be quiet going in so as not to disturb other guests - after a long dangerous drive in heavy rain. I’d say this hotel meets the “there’s a bed and you’re close to Monterey” box to check but not a stitch more.
Stayed 2 nights in Mar 2024
Response from Pacific Grove inn on Mar 5, 2024
We appreciate you taking the time to share your experience, and we apologize for any inconvenience you encountered during your stay.Well,our property is indeed a historic building, and while we aim to preserve its character, we understand that some guests may prefer more modern accommodations.We strive to provide clear and timely communication to ensure a smooth check-in process.Regarding breakfast, we apologize for any confusion. While we don't offer breakfast at our property, we do our best to ensure guests are aware of nearby dining options.Thank you for choosing to stay with us, and we hope to have the opportunity to exceed your expectations in the future.

8/10 Good

Stephen

Liked: Cleanliness, property conditions & facilities
Bathroom needs attention. Difficult to use shampoo dispenser. Shower head needs to be updated and needs to be functional. Blinds in bathroom need to be replaced.
Stayed 1 night in Feb 2024
Response from Pacific Grove inn on Feb 29, 2024
We apologize for the inconvenience you experienced with the shampoo dispenser, shower head.Your feedback is invaluable, and we appreciate your understanding.Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience.Thank you again for sharing. We hope your next visit will be even better.

10/10 Excellent

Christian

Liked: Amenities
It's affordable and comfortable.
Stayed 1 night in Feb 2024
Response from Pacific Grove inn on Feb 26, 2024
Thank you for sharing your feedback regarding your recent stay with us.Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience.Thank you again for sharing. We hope your next visit will be even better.

10/10 Excellent

Brenda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The coffee machine in the tiny kitchenette was the best part always available and ready to drink! The half &half chillin in the refrigerator… maybe adding other type sugar substitute would be awesome!
Stayed 2 nights in Feb 2024
Response from Pacific Grove inn on Feb 26, 2024
"Thank you for your wonderful review! We're thrilled to hear that you liked our coffee machine.We appreciate your feedback and look forward to hosting you again soon!"

8/10 Good

Amy

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Pacific Grove inn on Feb 26, 2024
Thank you for sharing your feedback regarding your recent stay with us.Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience.Thank you again for sharing. We hope your next visit will be even better.

10/10 Excellent

Joyce

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and peaceful with charming rooms. The Victorian decor is a little past its prime, but it’s comfortable, and clean, a real bargain. Some rooms even have functioning fireplaces. And there is a room with dishes and a refrigerator/microwave downstairs for eating in. We’ve been here more than once, this last time for a week.its only a few blocks from the businesses on lighthouse, an easy walk.
Stayed 6 nights in Feb 2024
Response from Pacific Grove Inn on Feb 23, 2024
Thank you for your thoughtful review! We're delighted to hear that you enjoyed your stay with us and found our rooms charming and comfortable. We appreciate your feedback about the Victorian decor.It's wonderful to hear that you found our amenities, like the functioning fireplaces and the kitchenette area, to be convenient during your week-long stay. We're glad to have you as a repeat guest and look forward to welcoming you back for another enjoyable visit soon!

10/10 Excellent

Jennifer

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place.
Response from pacific grove inn on Feb 18, 2024
Thank you for sharing your feedback regarding your recent stay with us.Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience.Thank you again for sharing. We hope your next visit will be even better.

10/10 Excellent

Nicole

Easy to follow instructions
Stayed 1 night in Feb 2024
Response from Pacific Grove Inn. on Feb 13, 2024
Thank you for sharing your feedback regarding your recent stay with us.Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience.

10/10 Excellent

Sherry

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from PACIFIC GROVE INN on Feb 10, 2024
Thank you for sharing your feedback regarding your recent stay with us.Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience.Thank you again for sharing. We hope your next visit will be even better.

10/10 Excellent

Sheena

Stayed 1 night in Jan 2024
Response from Pacific Grove Inn on Jan 27, 2024
Thank you for sharing your feedback regarding your recent stay with us.Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience.Thank you again for sharing. We hope your next visit will be even better.

10/10 Excellent

Sheena

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The bed was soft! It is within walking distance of the aquarium! Just down the hill is a good tea and coffee spot. Highly recommended. The parking is very tight! So worth the stay
Stayed 1 night in Jan 2024
Response from pacific grove inn on Jan 21, 2024
Thank you so much for choosing to stay with us and for taking the time to share your wonderful feedback!Your satisfaction is our utmost priority, and we are delighted to know that we could meet your expectations during your stay. It's guests like you that make our efforts truly rewarding. We appreciate your kind words and positive sentiments.We look forward to the pleasure of hosting you again in the future. If there's anything specific you enjoyed and would like to highlight or any suggestions you may have, feel free to share. Your insights are invaluable to us.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great stay!
I loved it here! Its historic, beautiful, and comfortable. I felt like i was staying in someones home. Checkin was easy and the daily service was awesome. I will definitely stay again!
Stayed 3 nights in Jan 2024
Response from Pacific Grove Inn. on Jan 17, 2024
Thank you for your heartwarming review!It's wonderful to know that you felt at home during your stay.Our team takes great pride in providing easy check-ins and excellent daily service, and your kind words are truly appreciated. We look foreword you to welcome you back for another delightful experience.

10/10 Excellent

Brandy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quaint and cute on a budget.
Quaint and cute on a budget this is it. Very affordable, very comfy, kinda homie. And just Nice. Absolutely loved it for the adorable rooms. It was a little cold but the heater and fire place worked well. Can't wait to visit again and stay longer
Stayed 1 night in Jan 2024
Response from Pacific Grove Inn on Jan 15, 2024
We're absolutely thrilled to receive your wonderful review! Thank you for taking the time to share your experience with us.We're delighted to hear that you found our place quaint and cute, especially considering the budget-friendly nature.We're pleased that the heater and fireplace kept you cozy despite the chilly weather.We can't wait to welcome you back for a longer stay on your next visit.

6/10 Okay

John

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Very Self-Service
Adorable house with Victorian charm, fireplace and very comfortable bed. Bathroom had issues with water faucets, shower and soap dispensers. Parking lot was VERY hard to get in and out of tiny spaces without bumping other cars. Very strange not having any sort of host or reception. Felt more like a youth hostel with a shared fridge and microwave.
Stayed 2 nights in Jan 2024
Response from Pacific Grove Inn. on Jan 15, 2024
Thank you for taking the time to share your thoughts on your recent stay with us. We appreciate your feedback and are delighted to hear that you found our house adorable with Victorian charm, a cozy fireplace, and a comfortable bed.We apologize for any inconvenience you experienced with the water faucets, shower, and soap dispensers in the bathroom. Your observations have been noted, and we will address these issues promptly.Regarding the parking situation, we understand your concerns about the tight space, We're pleased to inform you that we have ample parking available on-site, and to provide you with more options, there is also free parking on Forest Avenue.As for the absence of a traditional front desk, we are excited to share that we are implementing a modern touch less check-in system. This new method aims to provide more privacy for our guests while streamlining the check-in process.We appreciate your understanding and patience, and we look forward to welcoming you back for an even more enjoyable stay.

10/10 Excellent

Beatriz, Pacoima

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You can’t expect luxury for the price. It is a nice property, well kept. So clean. Close to a bunch of reataurants. Quiet, nice area in front of the police station. Close to a beautigul beach and park. Did not hace contact with any staff but check in is contact less and they clean your room. It was good
Stayed 2 nights in Dec 2023
Response from Pacific Grove Inn on Jan 7, 2024
Thank you for sharing your thoughts about your recent stay with us! We appreciate your honest feedback and are pleased to hear that you found our property to be well-kept and clean. We take pride in providing a comfortable and quiet environment for our guests.It's great to know that you enjoyed the convenience of our location, close to restaurants, the police station, and a beautiful beach and park.We're glad the contactless check-in process and room cleanliness met your expectations.If you ever return to the area, we would be honored to host you again.

4/10 Poor

Justin

Stayed 2 nights in Dec 2023
Response from Pacific Grove inn on Jan 6, 2024
Thank you for sharing your feedback regarding your recent stay with us.Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience.Thank you again for sharing. We hope your next visit will be even better.

4/10 Poor

Emilia

Liked: Cleanliness
Disliked: Staff & service, amenities
Checkin is very impersonal and over the phone (I’m assuming it’s outsourced overseas). Place is okay. Has bare basic amenities. Wifi didn’t work and the tech support number was no help. Not impressed. Basically just another soulless, streamlined lodging cash cow. Might as well have just stayed at a motel.
Stayed 1 night in Dec 2023
Response from Pacific Grove Inn on Dec 31, 2023
Thank you for sharing your feedback with us. We appreciate your insights. We're currently implementing modern methods to enhance the check-in experience and make it more personal for our guests.We apologize for any inconvenience you faced with the WiFi. It was an unexpected issue, and we resolved the issue instantly. Your comments are valuable, and we'll use them to improve our services.

4/10 Poor

Timothy

Disliked: Staff & service, property conditions & facilities, room comfort
Dissatisfied, disappointed, poorly maintained
Stayed 3 nights in Dec 2023
Response from Pacific Grove Inn on Dec 29, 2023
We sincerely apologize that your experience did not meet your expectations, and we appreciate your honest feedback. We take your comments seriously and will use them to address areas of improvement promptly. We value your input and hope to have the opportunity to regain your trust in the future.

10/10 Excellent

Michelle

Stayed 1 night in Dec 2023
Response from Pacific Grove Inn. on Jan 15, 2024
We are overjoyed to express our gratitude for your fantastic 5-star review! Thank you for taking the time to share your positive experience with us.Your glowing feedback means the world to us, and we are thrilled to know that your stay at Pacific Grove Inn met or exceeded your expectations.We look forward to welcoming you back for another outstanding stay!

10/10 Excellent

Colette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pacific Grove
It is our 3rd or 4th stay at the Pacific Grove Inn. Good value, centrally located , walkable to restaurants, comfortable bed
Stayed 1 night in Dec 2023
Response from Pacific Grove Inn on Dec 18, 2023
Thank you so much for your continued loyalty! We truly appreciate you choosing Pacific Grove Inn for your 3rd or 4th stay. It's wonderful to hear that you find value in our accommodations, enjoy the central location, and appreciate the comfort of our beds.We look forward to welcoming you back for many more enjoyable stays in the future.

10/10 Excellent

Eva

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfort
Stayed 2 nights in Dec 2023
Response from Pacific Grove Inn on Dec 18, 2023
Thank you for taking the time to share your feedback! We're delighted to hear that you found our property clean and comfortable.Should your travels bring you back to the area, we would be honored to host you again.

10/10 Excellent

Jay

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We found, reserved, paid for, and checked in all at midnight. The room was large, clean, and comfortable. Such a nice property and we even had a view of Monterey Bay from our window! This was a great value but I suspect the price increases substantially during peak season.
Stayed 1 night in Dec 2023
Response from Pacific Grove Inn on Dec 18, 2023
Thank you for your wonderful review! We're thrilled to hear that you had a seamless experience from finding, reserving, and checking in, especially during the midnight hours. It's fantastic that you enjoyed the spacious, clean, and comfortable room, along with the view of Monterey Bay from your window.We appreciate your recognition of the value we strive to provide. While prices may vary during peak seasons, we always aim to offer a great experience at a fair rate.Should your travels bring you back to the area, whether during peak or off-peak times, we'd be delighted to welcome you again.

2/10 Terrible

Deja

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This used to be a charming B&B. With that charm you can overlook aging facilities. Now, there were no employees onsite - no greeting, no check in, no locals familiar with the area, no interaction at all. It was a self-check in process, similar to what I've experienced at AirBnBs. But without the charm of inn-keepers, it is harder to overlook the aging facilities - peeling wall paper, funky plumbing, thin walls and creaking buildings etc. In addition, the only way to heat the room was via the fireplace. That meant that as the temperature fluctuated through the night, the fireplace would turn itself on and off. When it was turning on, it would click for ~30 seconds - at 2am! So, ultimately, my husband and I won't return. If you are looking for a charming and romantic B&B, there are many in Pacific Grove to choose from, but don't choose this one. If you are looking for an inexpensive place to stay with the ease of self-check in and a good location, this place would suffice.
Stayed 2 nights in Dec 2023
Response from Pacific Grove Inn on Dec 18, 2023
Thank you for sharing your feedback with us. We appreciate your past visits to our charming B&B and value your perspective on the recent changes.Our move to a self-check-in process is intended to provide a modern and convenient experience, prioritizing guest privacy. We understand that this may differ from the traditional charm of in-person interactions.Regarding the facilities, we apologize for any inconvenience caused by aging aspects. Regarding the fireplace, we regret any inconvenience caused. We make it clear on all platforms that our fireplaces are historical features and may not function consistently. We appreciate your understanding.We do provide portable heaters in all rooms, and we apologize if this information wasn't communicated effectively.We appreciate your acknowledgment of our competitive rates.We regret that your recent experience did not meet your expectations. Your insights are invaluable, and we hope you might reconsider in the future, giving us another opportunity to provide an improved and delightful stay.

6/10 Okay

Theresa

Stayed 1 night in Sep 2023
Response from Pacific Grove inn on Dec 18, 2023
Thank you for taking the time to share your feedback with us. We appreciate your honesty and value your input.We would love the opportunity to welcome you back in the future and provide an even better experience. Please feel free to reach out if there's anything specific you'd like to discuss or if there are particular areas you believe that we can focus on for improvement.Thank you once again for your constructive feedback.

8/10 Good

Lydia

Liked: Cleanliness, staff & service, amenities
Everything I needed for an overnight stay. Conveniently located within walking and driving distance of a variety of dining, shopping, and tourist areas.
Stayed 1 night in Dec 2023
Response from Pacific Grove Inn on Dec 6, 2023
Thank you for sharing your feedback regarding your recent stay with us.Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience.Thank you again for sharing. We hope your next visit will be even better.Sincerely,The Guest Experience Team.

10/10 Excellent

Susan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were pleasantly surprised based on reviews we read. We’re new to a self check place. We found them reasonably attentive given there’s no staff person at the site. Our stay went well. Typically we stay closer to 17 mile drive. This place is located close to Lighthouse Ave where so many good eateries are! We’ll gladly stay here again!
Stayed 2 nights in Nov 2023
Response from Pacific Grove Inn on Dec 1, 2023
We're thrilled to hear that your stay exceeded expectations! It's wonderful to know that our self-check process worked well for you, and we appreciate your kind words about our attentiveness. We're delighted you enjoyed the convenient location near Lighthouse Ave with its excellent dining options. Thank you for choosing us, and we look forward to welcoming you back for another great stay!

6/10 Okay

Mark

Traveled with family
Very quiet, convenient location.
Stayed 2 nights in Nov 2023
Response from Pacific Grove Inn on Nov 18, 2023
We are delighted to hear that you enjoyed a very quiet stay in our convenient location. Your feedback is greatly appreciated and will be shared with our staff. Thank you for choosing us, and we look forward to welcoming you back in the future.

10/10 Excellent

Suzanne

Stayed 1 night in Nov 2023
Response from pacific grove inn on Dec 6, 2023
Thank you for sharing your feedback regarding your recent stay with us.Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience.Thank you again for sharing. We hope your next visit will be even better.Sincerely,The Guest Experience Team.

10/10 Excellent

Marci

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our third stay. I love how convenient it is and to the restaurants and shops in Pacific Grove. We could see the ocean from the front of the hotel and the walk to the beach was only a few minutes. The hotel is quiet, comfortable and quaint. The fireplace didn’t work but the space heater worked great! I can’t wait for our next stay!
Stayed 2 nights in Nov 2023
Response from Pacific Grove inn on Nov 13, 2023
Thank you so much for your continued loyalty! We're thrilled to hear that you find our hotel convenient, with its close proximity to the restaurants and shops in Pacific Grove. It's wonderful to know that you enjoyed the ocean view and the short walk to the beach. We apologize for the issue with the fireplace, but we're glad the space heater kept you comfortable. We look forward to welcoming you back for your fourth stay

10/10 Excellent

Kathleen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the beautiful historic inn! It is in a great location walkable to most things to see and do. The staff is courteous and responsive. We would stay again!
Stayed 2 nights in Nov 2023
Response from Pacific Grove Inn on Nov 13, 2023
Thank you for your wonderful review! We're delighted to hear that you loved our beautiful historic inn and that our location and walkability added to your experience. It's fantastic to know that our staff's courtesy and responsiveness contributed to your positive stay. We would be thrilled to welcome you back for another stay whenever your travels bring you to the area.

8/10 Good

Danielle

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved the quaint and charming room! Just enough for a short getaway.
Stayed 1 night in Nov 2023
Response from Pacific Grove Inn on Nov 9, 2023
Thank you for your kind words! We're delighted that you loved our quaint and charming room. It's wonderful to hear that it provided the perfect ambiance for your short getaway. We hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

Luis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fancy classic fashioned
Stayed 1 night in Nov 2023
Response from Pacific Grove inn on Nov 6, 2023
Thank you for your concise review! We're delighted that you found our establishment to be 'fancy classic fashioned.' Your feedback is important to us, and we look forward to welcoming you back for another visit.

10/10 Excellent

Debra

Liked: Cleanliness, property conditions & facilities
Response from Pacific Grove Inn on Nov 5, 2023
Thank you for sharing your feedback regarding your recent stay with us.Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience.

8/10 Good

Paula

Traveled with group
Liked: Cleanliness, property conditions & facilities
Quaint
Stayed 2 nights in Oct 2023
Response from Pacific Grove Inn on Oct 30, 2023
Thank you for your delightful review! We're thrilled to hear that you found our establishment "quaint." We take great pride in preserving the unique charm and character of our location.We hope to have the pleasure of hosting you again in the future.

2/10 Terrible

Jessica

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no hot water on the property so they redirected us to their sister property which was $75 cheaper than what we paid for (with no refunds). The staff at the sister property seemed confused when we showed up so they clearly weren't communicating with each other. The room was tilted 15 degrees, the bed and pillows were super hard, the heater barely worked, and the shower looked like it was falling apart. I'd give a 0 star rating if I could.
Stayed 1 night in Oct 2023
Response from Pacific Grove Inn on Oct 29, 2023
I'm truly sorry to hear about your disappointing experience at sister our property. Your feedback is invaluable to us, and we deeply regret that we were unable to meet your expectations during your stay. The absence of hot water and the redirection to our sister property was a result of an unforeseen issue we encountered, and we understand the inconvenience it caused. We appreciate your patience during this situation.Your comments regarding the room's condition, the comfort of the bed and pillows, the heater, and the shower have been duly noted. Once again, we apologize for the inconvenience and thank you for sharing your feedback.

10/10 Excellent

Kelsey

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a cute spot!! Loved it.
Stayed 1 night in Oct 2023
Response from Pacific Grove Inn on Oct 28, 2023
Thank you for your delightful feedback! We're thrilled to hear that you found our spot cute and loved your stay with us.Thank you for choosing us, and we look forward to hosting you again!

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room I stayed in needs a night porch light so the number pad can be seen to get in at night. The TV did not work the last evening.
Stayed 4 nights in Oct 2023
Response from Pacific Grove Inn on Oct 28, 2023
Thank you for taking the time to share your feedback about your recent stay with us. We genuinely appreciate your input, as it helps us identify areas for improvement.We apologize for any inconvenience you experienced during your stay. Your comments regarding the need for a night porch light and the issue with the TV not working are duly noted.We look forward to the opportunity to host you again in the future.

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed in a charming 2 room suite for 3 days. It was attractively decorated, very comfortable, peaceful and quiet. There are a couple rooms downstairs with chairs, tables and couches to sit and read. We sat on the front porch for a while the first night. Pacific Grove downtown is an easy walk down toward the ocean. The only reason I gave the facilities a 4 is they are showing a little wear, but not enough to affect the stay. We will definitely return. I highly recommend this place.
Response from Pacific Grove Inn on Oct 26, 2023
Thank you for taking the time to share your experience with us! We're delighted to hear that you enjoyed your stay.It's wonderful to know that you made the most of our common areas, such as the sitting rooms and the front porch, which provide a cozy spot to relax and take in the surroundings.Your feedback about the facilities showing a little wear is duly noted.We're thrilled that you had a pleasant stay, and we look forward to welcoming you back in the future.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service
Historic and cozy!
Had a nice, quiet stay. Love the historic nature of the building. Plenty of amenities in the commissary. Easy and fun!
Stayed 1 night in Oct 2023
Response from Pacific Grone Inn on Oct 21, 2023
We sincerely appreciate your kind words and are thrilled to hear that you enjoyed your stay with us. It's wonderful to know that you appreciated the historic character of our building and found our commissary well-equipped with amenities.We're also delighted that you had an easy and fun experience during your time with us. Your feedback is truly valuable to us and serves as a testament to our commitment to providing a memorable stay for our guests.

6/10 Okay

Xiao

Traveled with family
Disliked: Amenities, property conditions & facilities
The room next to the road is super noisy. The bathroom has very old facility and water so weak you can’t take a shower
Stayed 1 night in Sep 2023
Response from Pacific Grove Inn on Oct 15, 2023
Thank you for taking the time to tell us about your experience with us. Your feedback is very important to us. We strive to provide a superior guest experience, and we are sorry you did not meet expectations. Rest assured appropriate measures are being taken to address the problem and prevent such future occurrences.We appreciate you sharing your concerns and hope you will give us an opportunity to serve you better in the near future.Sincerely,The Guest Experience Team

10/10 Excellent

Derek

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Pacific Grove Inn on Oct 15, 2023
Thank you for sharing your feedback regarding your recent stay with us.Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience.Thank you again for sharing. We hope your next visit will be even better.Sincerely,The Guest Experience Team.

8/10 Good

Miriam

The place seems abandoned with no staff to welcome guests. The rugs are dirty and need major cleaning. The kitchen area is dingy and needs an overhaul. It seems sticky with residue and not exactly clean.
Stayed 3 nights in Sep 2023
Response from Pacific Grove Inn on Oct 15, 2023
We appreciate your recent stay at the Chateau and for taking the time to share your observations.Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience.Thank you again for sharing. We hope your next visit will be even be

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Parking situation is not great. All else is good
Stayed 1 night in Oct 2023
Response from Pacific Grove inn on Oct 11, 2023
Thank you for taking the time to share your feedback with us. We're delighted to hear that you found everything else good about your stay, and we're glad you chose to stay with us.We understand that the parking situation may have presented some challenges, and we apologize for any inconvenience you experienced.