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Reviews of Svendsgaard's Inn

2.5 out of 5
Svendsgaard's Inn
San Carlos St And 4th Ave, Carmel, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 512 out of 1006 reviews" "
Rating 8 - Good. 355 out of 1006 reviews" "
Rating 6 - Okay. 94 out of 1006 reviews" "
Rating 4 - Poor. 29 out of 1006 reviews" "
Rating 2 - Terrible. 16 out of 1006 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Sarah

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really appreciated how hospitable the staff were at both check in and check out - there were complimentary cookies for both us and our dog. The room is a little dated with carpet (so if you had allergies - it may be a slight issue in a pet friendly room) however it was super clean, with a convenient court yard. I don’t believe they have AC and our room was a little warm in the night - but you can’t complain for the reasonable price for the area. They also provided a lot of information about Carmel, and recommended businesses nearby. Overall I would absolutely stay again!
Stayed 1 night in Mar 2024

2/10 Terrible

Farzaneh

Everything was tribal
Stayed 1 night in Mar 2024
Response from Amber Inn Manager on Mar 24, 2024
Dear Farzaneh: Thank you for your feedback, although I must note that our records indicate you were a no-show for your reservation. We regret that you were unable to experience our services firsthand. Should you choose to stay with us in the future, we are committed to providing you with a memorable and pleasant stay. Your comments have been noted, and we hope for the opportunity to exceed your expectations on a future visit.

10/10 Excellent

George

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful experience.
Stayed 2 nights in Mar 2024
Response from Amber Inn Manager on Mar 17, 2024
Dear George: We are so thrilled to hear you had a wonderful experience staying with us. It was great having you with us and we look forward to your next stay.

10/10 Excellent

Kari

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute property. Loved the comfortable bed. Our room had a gorgeous view of the ocean! We’ll be back again.
Stayed 2 nights in Mar 2024
Response from Amber Inn Manager on Mar 11, 2024
Dear Kari: Thank you for your feedback on your recent stay. We are thrilled to hear you enjoyed your stay and had a view of the ocean! We look forward to welcoming you back again soon.

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Amber Inn Manager on Mar 15, 2024
Dear Victoria: Thank you for your feedback on your recent stay. We are glad to hear you found it to be 5 out of 5. Thank you again for staying with us.

2/10 Terrible

Elizabeth

Traveled with partner, Traveled with pets
Disliked: Staff & service, amenities, property conditions & facilities
Very disappointing. Paid for a queen bed got a double and room had only space for one bedside lamp and table . Asked for an upgrade and told I needed to pay additional $76… Certainly won’t stay there again . View was street and parked cars. No breakfast only coffee in room and two small cookies.
Stayed 1 night in Mar 2024
Response from Inn Manager on Mar 4, 2024
Dear Elizabeth: We sincerely apologize for the inconvenience you experienced during your stay. We have noted your concerns regarding the room and amenities. We would like to clarify that you were provided with a queen bed as per your booking. The economy rooms do offer a street view, and we apologize if that was not to your liking. We strive to provide exceptional service, and we regret that we fell short of your expectations this time. Your feedback is valuable to us, and we will use it to improve our services. We hope you reconsider and give us another chance to exceed your expectations in the future.

10/10 Excellent

Wenji

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
great
Stayed 1 night in Feb 2024
Response from Amber Inn Manager on Mar 4, 2024
Dear Wenji: Thank you for your feedback. We are glad to hear you found it to be Great.

10/10 Excellent

Alexander

The office service was great and accommodating as we switched rooms to a fireplace room.
Stayed 2 nights in Feb 2024
Response from Amber Inn Manager on Mar 4, 2024
Dear Alexander: thank you for your feedback on your recent stay. We are thrilled you enjoyed your visit. Thank you again for staying with us.

10/10 Excellent

Darren

Stayed 1 night in Jan 2024
Response from Amber Inn Manager on Feb 9, 2024
Dear Darren: Thank you for your review on your recent stay.

10/10 Excellent

Monica

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very nice and friendly and I liked how clean the room was. It is also located near restaurants and shopping stores. Also the property is pet friendly!
Stayed 1 night in Jan 2024
Response from Amber Inn Manager on Feb 9, 2024
Dear Monica: thank you for your feedback on your recent stay with us. We are thrilled you enjoyed your stay with us.

10/10 Excellent

Erick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Amber Inn Manager on Jan 13, 2024
Dear Erick: Thank you for your feedback. We are thrilled you enjoyed your stay with us.

8/10 Good

david

Stayed 4 nights in Dec 2023
Response from Amber Inn Manager on Jan 6, 2024
Dear David: Thank you for your feedback on your recent stay.

10/10 Excellent

Emily

Stayed 3 nights in Dec 2023
Response from Amber Inn Manager on Jan 6, 2024
Dear Emily: Thank you for your 10 out of 10 review.

8/10 Good

Gregory

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Amber Inn Manager on Jan 6, 2024
Dear Gregory: Thank you for your feedback on your recent stay.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Amber Inn Manager on Jan 6, 2024
Dear Laura: Thank you for your 5 out of 5 rating.

10/10 Excellent

Yihua

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for walking around Carmel, plus our room had a kitchenette so we had a lot of room, and made use of the microwave and dishes for after-dinner snacking on leftovers.
Stayed 2 nights in Nov 2023
Response from Amber Inn Manager on Jan 6, 2024
Dear Yihua: Thank you for your feedback on your recent stay. We are thrilled to hear you enjoyed your visit with us and found us to be very convenient for walking around Carmel.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Amber Inn Manager on Jan 6, 2024
Dear Anonymous: Thank you for your 10 out of 10 review.

10/10 Excellent

Susan f.

Liked: Amenities
Lovely room and personnel was great
Stayed 2 nights in Nov 2023
Response from Amber Inn Manager on Jan 6, 2024
Dear Susan F: Thank you for your feedback on your recent stay. Thank you for your kind words! We are thrilled you enjoyed your time with us.

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023
Response from Amber Inn Manager on Jan 6, 2024
Dear Jordan: Thank you for your 10 out of 10 review. We are glad to hear you enjoyed your stay.

10/10 Excellent

Brenda

Stayed 2 nights in Nov 2023
Response from Amber Inn Manager on Jan 6, 2024
Dear Brenda: Thank you for your feedback on your recent stay.

10/10 Excellent

Margot

Liked: Cleanliness, staff & service
The staff is the friendiless I've experienced in quite awhile. They exuded happiness and so willing to be of service. Not getting great cell reception but the great Direct TV made up for it.
Stayed 1 night in Nov 2023
Response from Amber Inn Manager on Jan 6, 2024
Dear Margot: Thank you for your review. Its' wonderful to hear that the staff at the hotel were incredibly friendly and eager to assist you. Although you mentioned having difficulty with cell reception, it's great that the hotel made up for it with excellent Direct TV Service. Thank you again for your feedback.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprisingly quiet despite a lot of dogs. Quick walk to great restaurants and the beach for sunset. Would stay again! Rooms are a bit dated but bed very comfy . Good pillows.
Stayed 1 night in Nov 2023
Response from Amber Inn Manager on Nov 7, 2023
Dear Anonymous: Thank you for sharing your feedback on your recent stay. We appreciate your compliments and are delighted to hear that you had a pleasant stay. Thank you once again, and we look forward to welcoming you back.

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Amber Inn Manager on Nov 4, 2023
Dear Carol: Thank you for your feedback on your recent stay. We are delighted that you found the inn to be 10 out of 10.

6/10 Okay

Frank

The mattressin the bed was very uncomfortable becauseof its softness. For the high amount they now charge, the old mattress ought to be repaced. Otherwise this hotel is adequate although they do have a lot of addon small fees.
Stayed 2 nights in Oct 2023
Response from Amber Inn Manager on Nov 3, 2023
Dear Frank: Thank you for sharing your feedback with us. We apologize for any discomfort caused by the softness of the mattress. We understand that mattress preferences can vary, and we will take your comments into consideration for future improvements. Regarding the additional fees, we appreciate your input and well review our pricing structure to ensure transparency. We value your feedback and hope to have the opportunity to provide you with a better experience in the future.

10/10 Excellent

Teri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Second time and will stay again
Our secont time staying here. Will return again. Nice rooms, easy parking, very nice front desk person. Like the coffee and cookies, water in room.
Stayed 1 night in Oct 2023
Response from Amber Inn Manager on Nov 3, 2023
Dear Teri: Thank you for your feedback. We're glad to hear that you enjoyed your stay and found our rooms comfortable with easy parking. We appreciate your compliments about our front desk staff. We look forward to welcoming you back for your next stay!

8/10 Good

Renate

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Needs updated rooms.
Stayed 2 nights in Oct 2023
Response from Amber Inn Manager on Nov 3, 2023
Dear Renate: Thank you for your feedback on your recent stay.

10/10 Excellent

Alaina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice little inn with a good location.
Stayed 1 night in Oct 2023
Response from Amber Inn Manager on Oct 21, 2023
Dear Alaina: Thank you for your feedback on your recent stay at the Svendsgaards Inn. We are happy to hear you found the inn to be nice and in a good location. Thank you again for staying with us. We look forward to your next visit.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I feel welcomed in this place. The room is fabulous.
Stayed 1 night in Oct 2023
Response from Amber Inn Manager on Oct 21, 2023
Dear Barbara: Thank you for sharing your feedback with us. We're thrilled to hear that you had a friendly welcome and enjoyed your stay. We strive to provide a warm and welcoming experience for all our guests, and it's great to know that you appreciated this gesture. We hope to have the pleasure of welcoming you back in the future.

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
The place was great!
Stayed 2 nights in Oct 2023
Response from Amber Inn Manager on Nov 3, 2023
Dear Linda: Thank you for your review. We are thrilled you found the place to be great! Thank you again for staying with us.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome place
Stayed 2 nights in Oct 2023
Response from Amber Inn Manager on Oct 21, 2023
Dear Steven: Thank you for your feedback. We are thrilled to hear you found the Svendsgaards to be an awesome place! We look forward to your next visit.

10/10 Excellent

AKIKO

Stayed 1 night in Oct 2023
Response from Amber Inn Manager on Nov 3, 2023
Dear Akiko: Thank you for your review on your recent stay. We are glad you enjoyed you stay with us.

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
great location and beautiful walkable neighborhood
Stayed 1 night in Sep 2023
Response from Amber Inn Manager on Oct 21, 2023
Dear Katie: Thank you for taking the time to provide feedback on your recent stay at the Svendsgaards inn. We are happy to hear you enjoyed our location and neighborhood. Thank you again for your feedback. We hope to have you back again soon.

8/10 Good

Eric

Stayed 1 night in Sep 2023
Response from Amber Inn Manager on Oct 21, 2023
Dear Eric: Thank you for providing feedback on your recent stay.

8/10 Good

cecil

Stayed 2 nights in Sep 2023
Response from Amber Inn Manager on Oct 21, 2023
Dear Cecil: Thank you for providing feedback on your recent stay.

2/10 Terrible

Susanne

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is terrible poor and old frankly speaking, the property need repairs and renovations for all facilities, bathroom no ventilation, faucet are old can’t turning smoothly, visibly water stains and dirty around very old sink. Bedroom is very dirty carpet plus very old beds and dresser, you can easy heard any noises from next room. Never recommended!!!
Stayed 1 night in Sep 2023
Response from Amber Inn Manager on Sep 16, 2023
Thank you for sharing your feedback regarding your recent stay at our hotel. We apologize for any inconveniences you may have experienced and appreciate your honest comments.We are committed to providing a comfortable and enjoyable stay for all our guests, and we take your concerns seriously. We understand your disappointment with the condition of our facilities. We apologize for any cleanliness issues you encountered, and we will address these areas for improvement immediately.We value your recommendation and will use your feedback to prioritize necessary repairs and renovations throughout the property. Our goal is to consistently provide a pleasant and welcoming environment for all our guests.We hope you will consider giving us another chance in the future to exceed your expectations.

10/10 Excellent

David

Stayed 2 nights in Sep 2023
Response from Amber Inn Manager on Sep 16, 2023
Dear David: Thank you for you feedback on your recent stay with us. We are thrilled to hear you found it to be 10 out of 10.

4/10 Poor

Iyad

Stayed 2 nights in Sep 2023
Response from Amber Inn Manager on Oct 22, 2023
Dear Lyad: Thank you for taking the time to share your feedback regarding your recent stay. We sincerely apologize for any shortcoming you experienced during your visit.

10/10 Excellent

nina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good front desk staff
Stayed 1 night in Aug 2023
Response from Amber Inn Manager on Sep 1, 2023
Dear Nina: thank you for taking the time to provide feedback on your recent stay.

10/10 Excellent

LeighAnn

Liked: Property conditions & facilities
Lovely property with professional staff. So many thoughtful additions in the room. Very comfortable room and bed.
Stayed 1 night in Aug 2023
Response from Amber Inn Manager on Sep 1, 2023
Dear LeighAnn: Thank you for your kind words. We are thrilled you enjoyed your stay and the thoughtful additions in the room. We look forward to your return visit.

8/10 Good

ROGELIO

Liked: Cleanliness, staff & service, property conditions & facilities
Good location and friendly front desk
Stayed 2 nights in Aug 2023
Response from Amber Inn Manager on Sep 1, 2023
Dear Rogelio: Thank you for your feedback. We are glad to hear you enjoyed the friendly staff and hotel's location. We look forward to your next visit.

10/10 Excellent

monika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Amber Inn Manager on Aug 8, 2023
Dear Monika: Thank you for your feedback on your recent stay. We are glad you found it to be 10 out of 10.

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Amber Inn Manager on Aug 8, 2023
Dear Gloria: Thank you for your feedback. We are so glad you enjoyed your stay.

10/10 Excellent

Lu

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly
Stayed 1 night in Jul 2023
Response from Amber Inn Manager on Aug 8, 2023
Dear Lu: Thank you for your kind words. We are so happy you enjoyed your stay.

10/10 Excellent

Bo

Stayed 2 nights in Jul 2023
Response from Amber Inn Manager on Aug 8, 2023
Dear Bo: Thank you for your comments. We are so thrilled you enjoyed your stay with us.

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Great place but can hear neighbor. Overall great experience. Needs more breakfast amenities
Stayed 1 night in Jul 2023
Response from Amber Inn Manager on Jul 29, 2023
Dear Benjamin: Thank you for your kind words. We are happy to hear that you had an overall great experience. We look forward to your next visit.

8/10 Good

David

Stayed 2 nights in Jul 2023
Response from Amber Inn Manager on Jul 29, 2023
Dear David: Thank you for your feedback on your recent stay.

10/10 Excellent

Warren

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Kinsley was very helpful at check in. Thank you
Stayed 1 night in Jul 2023
Response from Amber Inn Manager on Jul 25, 2023
Dear Warren: Thank you for your feedback regarding Kinsey's helpfulness at check-in. We thrilled to hear that you are enjoying your stay.

8/10 Good

J.B.

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
slight ceiling leak in bath from uostairs unit... didn't create any real problems, though
Stayed 1 night in Jul 2023
Response from Amber Inn Manager on Jul 22, 2023
Dear J.B.: Thank you for your feedback on your recent stay. We apologize for the slight leak during your stay, but are happy to hear it did not create any real problem. Thank you again for your understanding. We look forward to your next visit with us.

8/10 Good

Richard

Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Nice dog friendly hotel. Very convenient to downtown.
Stayed 2 nights in Jul 2023
Response from Amber Inn Manager on Jul 22, 2023
Dear Richard: Thank you for your feedback. We're delighted to hear that you enjoyed our dog-friendly hotel and found it conveniently located to downtown. We strive to provide a comfortable and accommodating experience for our guests and their furry friends. We appreciate your kind words and hope to welcome you back in the future.

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel was great overall! Clean and comfortable. Hope to come back one day
Stayed 1 night in Jul 2023
Response from Amber Inn Manager on Jul 22, 2023
Dear Richard: Thank you for your positive feedback! We're thrilled to hear that you had a great experience at our hotel. Maintaining a clean and comfortable environment is a top priority for us. We look forward to welcoming you back.