Ratings based on 194 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
96% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler from Fresno, ca

Horribly rude!

Posted Jul 30, 2015
I called to see if there was a chance I could check in early. My response was" do you want me to kick someone out so you can come in". Just plain rude. I explained I was just asking. This was a man I spoke to. When I got there there was a women who was just as rude. She charged me 50$ more then the Internet said and when I asked why she was rude. I asked her about the accommodations the Internet said we would have and she said " they do not say anything about that" meaning the Web site. Me and the kids were tired and wanting to rest before going out for the rest of the day so I did not want to try to look for another room. I will never stay here again because of the lack of respect these people have. They also said some other rude comments. The rooms were clean and nice, but because of the way they talk to their customers I would never go back. The extra charge and false advertisement is horrible.
3 out of 5
by A verified traveler from düsseldorf

Posted Jul 16, 2015
Wir hatten eine Nacht und es war sehr laut. Die Einrichtung erinnert vom Stil an die 50 er Jahre
4 out of 5
Recommended
for Everyone
by A verified traveler from Fresno

Nice Hotel but a little far from the boardwalk

Posted Jun 25, 2015
Friendly staff with prompt service. They let us check in early and had very clean and neat rooms. Room rates were decent so I would recommend this hotel to others.
2 out of 5
by A verified traveler

Sehr Laut

Posted May 24, 2015
Hotel liegt direkt an der Straße und die Tür und Fenster waren extrem undicht. Frühstück war das schlechtestes in meinen 18 tägigen Trip in die USA. Personal war ok.
4 out of 5
Recommended
for Everyone
by A verified traveler from Texas

A better beach motel

Posted May 15, 2015
Pros: The rooms are both cozy and very well maintained.
Cons: The free breakfast is fairly basic.
Location: The motel is very close to downtown Santa Cruz. For a scrumptious croissant breakfast, I would recommend The Buttery, 702 Soquel Avenue.
When you arrive at the Islander Motel, nothing separates it from the half dozen other motels spread along Ocean Street. My first surprise was that he room card I was given at the reception was a smart card rather the conventional card with a magnetic stripe. My second surprise was that the room I was given was IMPECCABLE. It was very clean and nothing looked worn or tired. While the bathroom was small, I enjoyed the look and the convenience of having the bathroom sink inlaid in a small granite counter. Should I add that the hot water was hot and the towels as fluffy as they could be? You get the idea. You may want to ask for a room away from the street to minimize street noise.
Comment from Hotel Management
May 19, 2015 by Moe, Hotel Management
Thank you for your feed back
4 out of 5
Recommended
for Couples
by Lena from Stockholm

Prisvärt lågpris!

Posted May 1, 2015 on Hotels
Rent och snyggt, över förväntan. Bra med handdukar. Frukost ok med mjölk och flingor. Kaffet dåligt, bra bröd,
Comment from Hotel Management
May 19, 2015 by Moe, Hotel Management
Thank you for your feed back
1 out of 5
Recommended
for Business Travelers
by Isaac from San Jose

Lots of problems here

Posted Apr 23, 2015 on Hotels
Worst experience at a hotel in my life. So bad I checked out and went to another hotel for the night. My wife and I had my daughter and her friend with us when we checked in. They planned on going out to a concert and staying with friends at another hotel afterwards. I got a call an hour after check in saying we had extra guests. Even though they weren't going to stay I offered to pay extra for them as to not be accused of anything. The women owner was very rude explaining that they have had so many problems at this hotel all the while being accusatory, giving dirty looks and making me feel like a criminal. If it's that bad here they should post a sign that says "no visitors" instead of rudely trying to police your stay. After some thought I told her that I didn't appreciate the service and was checking out to take my business elsewhere. I should have known better and just went for a more reputable value chain like Motel 6 or something. STAY AWAY!
4 out of 5
Recommended
for Getaway With Friends
by A verified traveler

Comfortable and easy-going hotel in nice location.

Posted Apr 21, 2015 on Hotels
Clean rooms, friendly service, good location. Great bang for buck here.
Comment from Hotel Management
May 19, 2015 by Moe, Hotel Management
Thank you for your feed back
4 out of 5
Recommended
for Everyone
by A verified traveler from Sacramento Calif

our stay was safe. good bed. clean. I would go bac

Posted Apr 21, 2015
Pros: already said under experiance
Cons: already said under experiance
Location: good and not far from activites
when we needed direction the manegment was polite and helpful. I celebrated my birthday there. I was raised in Santa Cruz and memory lane was great. This is a older Motel but done very nice. I would add breakfast rolls like danish sweet rolls to breakfast. It was served very well. clean and well done.
Comment from Hotel Management
May 11, 2015 by moe, Hotel Management
Thank you for your valuable feedback. We are very pleased to hear you enjoyed your stay with us.
4 out of 5
Recommended
for Getaway With Friends
by A verified traveler

Posted Apr 19, 2015 on Hotels
Comment from Hotel Management
May 19, 2015 by Moe, Hotel Management
Thank you for your feed back