Av Lazaro Cardenas No 1009, Col Valle Oriente, San Pedro Garza García, NL
Reviews
8.4
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
We were especially impressed with the nice breakfast every day. The room was very nice, and service was excellent. My only issue is that the beds are very hard, so we moved a pad from one bed to the other, to add an extra layer.
Janin
Stayed 7 nights in Nov 2023
Response from Equipo Comfort Inn Monterrey Valle on Jan 3, 2024
Hola!Gracias por sus comentarios y puntuaciones. Esperamos verle nuevmente con nosotros.
Muy satisfechos con el hotel. Muy buena ubicación, cerca de muchos lugares (a los cuales hay que transportarse en UBER o taxi). Muy limpio, personal muy amable y el cuarto limpio y cómodo.
Saed
Stayed 2 nights in Jul 2023
Response from Equipo de Comfort Inn Monterrey Valle on Sep 14, 2023
Gracias por su retroalimentación. Esperamos su próxima visita.
8/10 Good
Germán
Jul 5, 2023
Germán
Stayed 2 nights in Jun 2023
8/10 Good
Rogelio
Traveled with family
Jul 5, 2023
Liked: Cleanliness, staff & service
The safe box is not working,I call to be replaced,the compressor of the wall A/C unit has a lot noise/vibration,the King bed need new or more comfortable mattres are very hard.
Pésimo el servicio de restaurante, solicité una arrachera y ni siquiera era arrachera. No llevaba lo que el menú decía, el agua de limon toda agria y en el desayuno pésimo el servicio de alimento, literal no había suficiente alimento para todos los huéspedes
Muy buena experiencia, los cuartos amplios, limpios y con buenas instalaciones, las camas muy cómodas y muy buena señal de wifi.
Definitivamente me quedaría de nuevo ahi.
Room was very clean, a very family environment. Receptionist were very helpful with check in. Their breakfast was very good only problem was service was very slow in refilling food and line was long due to the long wait. Other than that I would definitely stay again at this hotel.
Excellent property. Comfortable, quiet rooms. Nice pool area. Great parking. Decent onsite restaurant. A somewhat long walk, along a busy road, to reach dinning or shopping options.
Antonio
Stayed 3 nights in Jun 2022
Response from Equipo de Comfort Inn Monterrey Valle on Jul 22, 2022
Hola! Gracias por sus comentarios. Esperamos verlo nuevamente.
The property was nice. The restaurant food was ok. The gym was small so it had limited equipment but i never saw anyone else there either. Staff was friendly.
Ana
Stayed 4 nights in Mar 2022
Response from Equipo de Comfort Inn Monterrey Valle on Mar 29, 2022
We had a great stay. clean room, comfortable, fast checkin and out.
Only comment was the window could not be closed completely (Room 315), so you could hear outside noise
Ricardo
Stayed 1 night in Jan 2022
Response from Equipo de Comfort Inn Monterrey Valle on Jan 10, 2022
Thanks for your score and ratings. We are glad to know that you had a pleasant stay.
LocationLocationLocation best bet for your buck. I have stayed in hotels that cost twice as much in Monterrey and Comfort inn has the same quality in their rooms. If you want a lobby with a bar, music and a restaurant this is not the place for you.
Fernando L
Stayed 3 nights in Dec 2021
Response from Equipo de Comfort Inn Monterrey Valle on Dec 29, 2021
Hello Fernando. Thank you for your comments and ratings. We hope to see you again soon.
I had a horrible experience with comfort inn.
1) Their so called continental breakfast is nothing but orange juice and bread.
2) They are not friendly for the international tourist. They have language barrier.
3) Their key didn’t work just before my flight and I had to wait more than one hour because of the issue and I was about to miss the flight.
4) Building is kind of old, door and decorations are pretty old fashion.
5) Swimming pool is just like 3-4 bathtubs, so don’t be fooled to see the pull.
I went to take all the belongings from my room but key didn’t work, I went three times at the reception but they couldn’t fix it. I’m sharing the photo of waiting outside for the key just before my flight.
Verified traveler
Stayed 3 nights in Dec 2021
Response from Equipo de Comfort Inn Monterrey Valle on Dec 29, 2021
Hello. It looks like you didn't have a good experience with us. We'll use your information to detect possible key oportunities to improvement.
6/10 Okay
Valentina
Business traveler
Dec 21, 2021
Liked: Cleanliness
Disliked: Staff & service
Valentina
Stayed 4 nights in Dec 2021
Response from Equipo de Comfort Inn Monterrey Valle on Dec 22, 2021
Hola Valentina. Al parece su experiencia con nosotros no superó sus expectativas. Esperamos poder brindarle nuestro servicio una vez más :)
Bastante cómodo para el precio, en una buena ubicación y de fácil acceso. El cuarto es muy amplio y cómodo, aunque las camas son demasiado duras para mi gusto. El desayuno deja mucho que desear.
Lily
Stayed 1 night in Dec 2021
Response from Equipo de Comfort Inn Monterrey Valle on Dec 4, 2021
Hola Lily. Gracias por sus sugerencias. Nos ayuda a detectar áreas de oportunidad para perfeccionar nuestro servicio. Esperamos verla nuevamente :)
10/10 Excellent
Marco
Sep 26, 2021
Marco
Stayed 1 night in Sep 2021
Response from Equipo de Comfort Inn Monterrey Valle on Oct 2, 2021
We paid for breakfast, and really was only milk and cereal??? Really ??? Disappointed 😞
Verified traveler
Stayed 1 night in Aug 2021
Response from Equipo de Comfort Inn Monterrey Valle on Aug 19, 2021
Hi! Thanks for your comments, we'll take them under consideration.
10/10 Excellent
Jaime Javier
Jul 17, 2021
Jaime Javier
Stayed 2 nights in Jul 2021
Response from Equipo de Comfort Inn Monterrey Valle on Jul 19, 2021
Hola Javier! Gracias por sus comentarios y puntuación. Hasta pronto.
2/10 Terrible
Ricardo Luis
Jun 21, 2021
Disliked: Room comfort
Falla de reservacion entre hotel y website
Cuando haces una reservacion por un tipo de habitacion, no puede ser que cuando haces el check in, el lugar no se hace responsable de respetar el tipo de habitacion diciendo que es culpa del website que mando la reserva y que ya no tienen habitaciones de ese tipo, nunca es culpa del cliente, y terminamos quedandonos en una habitacion horrible y mucho mas chica
Ricardo Luis
Stayed 1 night in Jun 2021
Response from Equipo de Comfort Inn Monterrey Valle on Jun 21, 2021
Hola Ricardo.
Lamentamos el incidente que comenta. Nuestros sistemas están automatizados, por lo que nos sorprende la situación que describe. Por favor ,le agradeceríamos si pudiera comunicarse con el hotel para brindarnos más información, y evitar que desenlaces así se repitan.
Un cordial saludo