Suite, 1 King Bed with Sofa bed, Non Smoking | In-room safe, desk, blackout drapes, iron/ironing board

Reviews of Comfort Inn Monterrey Valle

3 out of 5
Comfort Inn Monterrey Valle
Av Lazaro Cardenas No 1009, Col Valle Oriente, San Pedro Garza García, NL

Reviews

8.4

Very Good

Rating 10 - Excellent. 443 out of 1003 reviews" "
Rating 8 - Good. 346 out of 1003 reviews" "
Rating 6 - Okay. 124 out of 1003 reviews" "
Rating 4 - Poor. 52 out of 1003 reviews" "
Rating 2 - Terrible. 38 out of 1003 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Cuatzint

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rude service, beds really small
Stayed 1 night in Mar 2024
Response from Equipo Comfort Inn Monterrey Valle on Mar 22, 2024
Hola, gracias por compartirnos su experiencia. La tendremos en cuenta para identificar áreas de oportunidad.

10/10 Excellent

Joel

Stayed 2 nights in Dec 2023
Response from Equipo Comfort Inn Monterrey Valle on Feb 15, 2024
Hola! Gracias por sus comentarios y puntuaciones. Esperamos verlo pronto.

10/10 Excellent

Janin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommend
We were especially impressed with the nice breakfast every day. The room was very nice, and service was excellent. My only issue is that the beds are very hard, so we moved a pad from one bed to the other, to add an extra layer.
Stayed 7 nights in Nov 2023
Response from Equipo Comfort Inn Monterrey Valle on Jan 3, 2024
Hola!Gracias por sus comentarios y puntuaciones. Esperamos verle nuevmente con nosotros.

2/10 Terrible

Mateo

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The staff is really mean and inefficient.
Stayed 3 nights in Nov 2023

6/10 Okay

Dulce

Liked: Cleanliness, staff & service, property conditions & facilities
Good area and place but not a good breakfast was missing food and it’s noisy place if you want silence
Stayed 1 night in Nov 2023

6/10 Okay

Fabiola

Business traveler
Liked: Staff & service
Viejo y descuidado.
Stayed 4 nights in Oct 2023

8/10 Good

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Oct 2023
Response from Equipo de Comfort Inn Monterrey Valle on Oct 24, 2023
Gracias! :))

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
It’s well located near restaurants
Stayed 1 night in Jul 2023
Response from Equipo de Comfort Inn Monterrey Valle on Sep 14, 2023
Gracias por su retroalimentación. Esperamos su próxima visita.

10/10 Excellent

Saed

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy satisfechos con el hotel. Muy buena ubicación, cerca de muchos lugares (a los cuales hay que transportarse en UBER o taxi). Muy limpio, personal muy amable y el cuarto limpio y cómodo.
Stayed 2 nights in Jul 2023
Response from Equipo de Comfort Inn Monterrey Valle on Sep 14, 2023
Gracias por su retroalimentación. Esperamos su próxima visita.

8/10 Good

Germán

Stayed 2 nights in Jun 2023

8/10 Good

Rogelio

Traveled with family
Liked: Cleanliness, staff & service
The safe box is not working,I call to be replaced,the compressor of the wall A/C unit has a lot noise/vibration,the King bed need new or more comfortable mattres are very hard.
Stayed 1 night in Jul 2023

8/10 Good

Maria Jimena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

6/10 Okay

Frida

Traveled with family
Disliked: Staff & service, property conditions & facilities
Pésimo el servicio de restaurante, solicité una arrachera y ni siquiera era arrachera. No llevaba lo que el menú decía, el agua de limon toda agria y en el desayuno pésimo el servicio de alimento, literal no había suficiente alimento para todos los huéspedes
Stayed 1 night in Jun 2023

8/10 Good

LUIS

Stayed 10 nights in May 2023

8/10 Good

Hector

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall rating due to the breakfast options, during our stay there were only eggs and beans everyday, they need to have more options.
Stayed 4 nights in Jun 2023

10/10 Excellent

SERVIACERO, LEON

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Good place, location and attencion
Stayed 1 night in May 2023

8/10 Good

everica

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay for quick visit
Stayed 1 night in May 2023

8/10 Good

Juan C

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buena experiencia
Muy buena experiencia, los cuartos amplios, limpios y con buenas instalaciones, las camas muy cómodas y muy buena señal de wifi. Definitivamente me quedaría de nuevo ahi.
Stayed 3 nights in May 2023

8/10 Good

Dora

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was very clean, a very family environment. Receptionist were very helpful with check in. Their breakfast was very good only problem was service was very slow in refilling food and line was long due to the long wait. Other than that I would definitely stay again at this hotel.
Stayed 2 nights in Apr 2023

4/10 Poor

HYUNGSOO

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

Daniel

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Awesome
Stayed 2 nights in Apr 2023

4/10 Poor

SERVIACERO, LEON

Stayed 1 night in Feb 2023

8/10 Good

Fatima

10/10 Excellent

SERVIACERO, LEON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gusto el fácil acceso y localización
Stayed 1 night in Jan 2023

8/10 Good

Richard Matthew

Traveled with family
Liked: Cleanliness, staff & service, amenities
Limited parking and dangerous exit onto a very busy street with limited visability of oncoming traffic.
Stayed 4 nights in Jan 2023

8/10 Good

Cesar

2/10 Terrible

Yasmin

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
las habitaciones y las camas no son lo que aparecen en las fotos

10/10 Excellent

Juan

Stayed 1 night in Nov 2022

8/10 Good

karina alejandra flores

Stayed 2 nights in Oct 2022

10/10 Excellent

Javier

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks for everything
Stayed 3 nights in Aug 2022
Response from Equipo de Comfort Inn Monterrey Valle on Aug 11, 2022
Hola Javier, muchas gracias por sus comentarios.

10/10 Excellent

Sergio

Stayed 1 night in Jul 2022

10/10 Excellent

Jose Luis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hospitality
Stayed 1 night in Jul 2022
Response from Equipo de Comfort Inn Monterrey Valle on Jul 22, 2022
Thanksss! :))

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property. Comfortable, quiet rooms. Nice pool area. Great parking. Decent onsite restaurant. A somewhat long walk, along a busy road, to reach dinning or shopping options.
Stayed 3 nights in Jun 2022
Response from Equipo de Comfort Inn Monterrey Valle on Jul 22, 2022
Hola! Gracias por sus comentarios. Esperamos verlo nuevamente.

8/10 Good

juan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Fair price for what you get, good location, clean, internet may be better but if you use it within the shared areas it works well
Stayed 3 nights in Apr 2022
Response from Equipo de Comfort Inn Monterrey Valle on May 6, 2022
Hello! Thanks for your comments and suggestions. Hope we can see you again.

8/10 Good

Ana

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice. The restaurant food was ok. The gym was small so it had limited equipment but i never saw anyone else there either. Staff was friendly.
Stayed 4 nights in Mar 2022
Response from Equipo de Comfort Inn Monterrey Valle on Mar 29, 2022
Thank you for staying with us.

4/10 Poor

Alfonso

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2022

10/10 Excellent

Ricardo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay. clean room, comfortable, fast checkin and out. Only comment was the window could not be closed completely (Room 315), so you could hear outside noise
Stayed 1 night in Jan 2022
Response from Equipo de Comfort Inn Monterrey Valle on Jan 10, 2022
Thanks for your score and ratings. We are glad to know that you had a pleasant stay.

10/10 Excellent

Fernando L

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LocationLocationLocation best bet for your buck. I have stayed in hotels that cost twice as much in Monterrey and Comfort inn has the same quality in their rooms. If you want a lobby with a bar, music and a restaurant this is not the place for you.
Stayed 3 nights in Dec 2021
Response from Equipo de Comfort Inn Monterrey Valle on Dec 29, 2021
Hello Fernando. Thank you for your comments and ratings. We hope to see you again soon.

2/10 Terrible

Verified traveler

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible experience
I had a horrible experience with comfort inn. 1) Their so called continental breakfast is nothing but orange juice and bread. 2) They are not friendly for the international tourist. They have language barrier. 3) Their key didn’t work just before my flight and I had to wait more than one hour because of the issue and I was about to miss the flight. 4) Building is kind of old, door and decorations are pretty old fashion. 5) Swimming pool is just like 3-4 bathtubs, so don’t be fooled to see the pull. I went to take all the belongings from my room but key didn’t work, I went three times at the reception but they couldn’t fix it. I’m sharing the photo of waiting outside for the key just before my flight.
Stayed 3 nights in Dec 2021
Response from Equipo de Comfort Inn Monterrey Valle on Dec 29, 2021
Hello. It looks like you didn't have a good experience with us. We'll use your information to detect possible key oportunities to improvement.

6/10 Okay

Valentina

Business traveler
Liked: Cleanliness
Disliked: Staff & service
Stayed 4 nights in Dec 2021
Response from Equipo de Comfort Inn Monterrey Valle on Dec 22, 2021
Hola Valentina. Al parece su experiencia con nosotros no superó sus expectativas. Esperamos poder brindarle nuestro servicio una vez más :)

8/10 Good

Lily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bastante cómodo para el precio, en una buena ubicación y de fácil acceso. El cuarto es muy amplio y cómodo, aunque las camas son demasiado duras para mi gusto. El desayuno deja mucho que desear.
Stayed 1 night in Dec 2021
Response from Equipo de Comfort Inn Monterrey Valle on Dec 4, 2021
Hola Lily. Gracias por sus sugerencias. Nos ayuda a detectar áreas de oportunidad para perfeccionar nuestro servicio. Esperamos verla nuevamente :)

10/10 Excellent

Marco

Stayed 1 night in Sep 2021
Response from Equipo de Comfort Inn Monterrey Valle on Oct 2, 2021
Gracias Marco. Esperamos verlo nuevamente

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelent customer service as well location.
Great customer swrvi w at any Time of arrival. I has been in this Hotels half dozen of times
Stayed 2 nights in Sep 2021
Response from Comfort Inn Monterrey Valle staff on Sep 22, 2021
Thank you for your words. Hope we continue as your choice

10/10 Excellent

Luis Ramiro

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Equipo de Comfort Inn Monterrey Valle on Sep 14, 2021
Hola Luis. Gracias por su puntuación :)

10/10 Excellent

Luis

Stayed 1 night in Sep 2021

10/10 Excellent

Adrieanna

Stayed 1 night in Sep 2021

10/10 Excellent

Ricardo

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Equipo de Comfort Inn Monterrey Valle on Sep 17, 2021
Hola Ricardo. Gracias por su puntuación :)

8/10 Good

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We paid for breakfast, and really was only milk and cereal??? Really ??? Disappointed 😞
Stayed 1 night in Aug 2021
Response from Equipo de Comfort Inn Monterrey Valle on Aug 19, 2021
Hi! Thanks for your comments, we'll take them under consideration.

10/10 Excellent

Jaime Javier

Stayed 2 nights in Jul 2021
Response from Equipo de Comfort Inn Monterrey Valle on Jul 19, 2021
Hola Javier! Gracias por sus comentarios y puntuación. Hasta pronto.

2/10 Terrible

Ricardo Luis

Disliked: Room comfort
Falla de reservacion entre hotel y website
Cuando haces una reservacion por un tipo de habitacion, no puede ser que cuando haces el check in, el lugar no se hace responsable de respetar el tipo de habitacion diciendo que es culpa del website que mando la reserva y que ya no tienen habitaciones de ese tipo, nunca es culpa del cliente, y terminamos quedandonos en una habitacion horrible y mucho mas chica
Stayed 1 night in Jun 2021
Response from Equipo de Comfort Inn Monterrey Valle on Jun 21, 2021
Hola Ricardo. Lamentamos el incidente que comenta. Nuestros sistemas están automatizados, por lo que nos sorprende la situación que describe. Por favor ,le agradeceríamos si pudiera comunicarse con el hotel para brindarnos más información, y evitar que desenlaces así se repitan. Un cordial saludo