Ratings based on 150 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
92% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Ayala

Good place to stay if downtown

Posted Mar 24, 2015
We have stayed in this hotel on multiple trips to Monterrey, and have enjoyed it very much. On a side note, on the day of our arrival, they apparently had a political event that night. When we arrived to the hotel, they had over fifty fully armed military personnel and the hotel roped off with no parking.
4 out of 5
Recommended
for Everyone
by A verified traveler

Solo un dia

Posted Mar 23, 2015
Estuve solo un día en las instalaciones y siguen en condiciones después de años el hotel sigue cumpliendo lo que ofrece ... Me encanta
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Calgary, Canada

Hotel requires updates!

Posted Feb 19, 2015
Pros: Location is excellent, the design is nice, more amenities are required
Cons: Update of facilities
Location: Downtown, close to everything
No electricity at the hotel at my arrival! Not a good experience. Rooms are old and requires more maintenance
Comment from Hotel Management
Mar 12, 2015 by Marco A / General Manager, Hotel Management
Dear Marcelo Thanks choose Crowne Plaza Monerrey and publish your opinion on his most recent visit to our hotel, the hotel is entering a stage of upgrading facilities I hope you can enjoy them soon, I offer an apology for the failure of electricity supply it was a strange incident of our hotel, we appreciate your feedback. We hope soon Genral Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

My trip to Monterrey

Posted Feb 17, 2015
Very nice hotel and excellent service, located in the center of the city, room service is great
Comment from Hotel Management
Mar 12, 2015 by Marco E / General Manager, Hotel Management
Dear Anonymous thanks choose Crowne Plaza Monerrey and publish your opinion on his most recent visit to our hotel, we are pleased that the service, location and facilities met your expectations, we appreciate your feedback. We hope soon General Manager
2 out of 5
by A verified traveler

Good just for business travelers

Posted Feb 6, 2015
Pros: The location
Cons: The pool was in maintenance. The process to wake up call was terrible. Someone played piano at the bar, almost midnight, I noticed staying at bed
Location: Location is close to make shopping and restaurants. It has easy access to main streets.
The hotel is in good conditions and clean, the room is a good size and the usual facilities, and it is close to main roads and walkable distance to Macro Plaza and places to buy and eat. About the staff, unfortunately I have few interaction with them, but the last one was not nice. I called the night before I left for wake me up at 5am to go to the airport, they didn't woke me up, then I woke up late, I called to the lobby, they said, there wasn't any note to wake me up. Long story short, fortunately, I got my flight. The hotel contacted me few days later, I explained them what happened and they offer one night in my next stay. I explained them, it was one time visit, so it was useless for me. I just let them know the cost to lose a flight was bigger than one night. This policy is to make you come back, but it doesn't repair the damage. I write this and rate with 2 stars, because is the only way the guests have to highlight this mistake that could be a big one, loose a flight. I hope with this, maybe the hotel would really improve their processes to avoid this kind of mistakes with someone else.
Comment from Hotel Management
Mar 6, 2015 by Marco, Hotel Management
Thanks choose Crowne Plaza Monterrey and publish your opinion about your most recent visit to our hotel, we are very sorry not providing the expected service and not adequately respond to your expectations, I offer a sincere apology, we appreciate your feedback. We hope to have another opportunity to serve you and make it better. General Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom minnesota

Posted Jan 25, 2015
Was very nice hotel, live music on the weekends but was pretty loud. The room was nice but the bed was not very comfortable, really hard.
Comment from Hotel Management
Jan 27, 2015 by Marco, Hotel Management
Thanks for taking the time to post your comments about your most recent stay at our hotel, sorry that the bar music does not allow you to rest properly, we take your feedback to enhance this topic Hope see you soon General manager
4 out of 5
Recommended
for Families
by Rogeliofrom Saltillo

Muy bueno

Posted Dec 16, 2014 on Hotels.com
Muy bien
Comment from Hotel Management
Mar 21, 2015 by Marco General Manager, Hotel Management
Estimado Rogelio gracias por toamarse el tiempo para recomendar nuestro hotel Crowne Plaza Monterrey, Esperamos verle pornto Gerencia general
4 out of 5
Recommended
for Personal Event
by Rogeliofrom Saltillo

Muy bueno

Posted Dec 16, 2014 on Hotels.com
Muy bien
Comment from Hotel Management
Mar 21, 2015 by Marco General Manager, Hotel Management
Estimado Rogelio gracias por toamarse el tiempo para recomendar nuestro hotel Crowne Plaza Monterrey, Esperamos verle pornto Gerencia general
2 out of 5
by A verified traveler

Hotel descepcionante

Posted Dec 14, 2014
Fea arquitectura. El restorán mala comida. El gym terrible. La zona fea.
Comment from Hotel Management
Jan 13, 2015 by Marco, Hotel Management
Gracias por tomarse el tiempo para publicar su opinión sobre su pasada visita a nuestro hotel, lamento mucho que sus expectativas no se cumplieran, agradecemos la retroalimentación y esperamos poder tener la oportunidad de hacerlo mejor en su siguiente visita. Le esperamos Gerencia General
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Decent option for business travel

Posted Dec 14, 2014 on Hotels.com
There are no negatives about this hotel - as long as you keep double doors closed in your room at night. The complimentary lobby entertainment is nice but the sound can really carry unless both doors are closed. The hotel staff is courteous and helpful. The wifi was decent and the hotel really lacks nothing. A new coffee / juice bar in the lobby is convenient if you don't want to take the time to sit down in the restaurant.
Comment from Hotel Management
Mar 21, 2015 by Marco General Manager, Hotel Management
Dear Traveler, thanks for posting your comments about you recent visit to our Crowne Plaza Hotel, we are pleased to enjoy your stay and that the Service and facilities, hope this has made your trip a success. Hope see ypu soon. General manager