Ratings based on 57 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
by A verified traveler
Noisy, outdated and inconvenientPosted Jan 21, 2014
The hotel is inexpensive and outdated, but what contributes the most to disappoint is that the parties they host at the lobby are so loud they will keep you awake until 3 am on weekends. There is little parking and is not well staffed so you often find yourself waiting for the vallet parking employees to let you out. Overall this is a mediocre experience at a reasonable price.
for Everyoneby Roberto from Sydney
Handy to the centro & tourist areasPosted Dec 4, 2013
Pros: Friendly staff & location
Quite a pleasant surprise with friendly helpful staff. A small hiccup at check in was soon fixed. Yes as per other reviews it can be a little noisy music wise but it's all part of the experience........you can always stay at home foe peace & quiet. WiFi connection is a real problem though when the hotel is full.....works best at ungodly hours of the morning. Breakfasts are a real treat.
for Everyoneby dan from texas
Very nice viewsPosted Nov 28, 2013
It was very pleasant and relaxing service was impeccable.. good restaurants and great coffee shop in the lobby entrance..the coffee aromas as I came in resemble a walk in Europe... mmmm
for Business Travelersby Ernesto
Posted Nov 22, 2013 on Hotels.com
for Everyoneby Tony from Guadalajara, Mexico
Nice hotel in downtown Monterrey, MexicoPosted Nov 18, 2013
Pros: This time the service attitude.
Location: As I already told, the hotel is well located in the downtown area of Monterrey.
In an early stay, three weeks before this one, I selected this hotel because it was close to the place where the meeting I attended, was going to take place. In that stay I was not satisfied by the service attitude at the reception and in the concierge service. This time the service attitude of these person was totally different. They really went beyond in order to answer my questions and wait on me.
Recommendedby Eleazar from Houston Texas
location was close to all must see sights!!Posted Nov 5, 2013 on Hotels.com
I must say , that it was best Hotel my family and I have stayed!! The rooms and the people working the front desk and everyone else there were all polite and professional. Anyone traveling to Monterrey or vacationing, I recommend this Hotel ! Thank you all at The Crowne Plaza Monterrey. Houston Texas.
for Everyoneby l travel a lot from Mexico
Beautiful viewPosted Oct 18, 2013
Most was very good! I only had a bad morning the day I was checking out. Was rushing a little bit, set down for b- fast and no one ever came with the food after I order so I got up and left. At ck out the lady charge me for what I had already prepaid, more delay. Although I asked her to charge my cab to my hotel bill she did not, more delay. Almost ready to take off I notice no cab charge, son I ran in and she said she will have run it again & will take time, so I had to exchange money that I didn't have to, more delay. I rush to the airport and almost my flight. After a wonderful experience and spectacular view, they really screw it up at the end.
for Everyoneby Ricky from Toronto. Canada
Nice hotelPosted Sep 6, 2013
Good location and great food. Friendly hotel staffs. I
for Everyoneby A verified traveler from Los Angeles, CA
Great hotel, great staffPosted Apr 5, 2013
Pros: clean room, silent room, great staff, perfect condition
Cons: the streets surrounding it are being rebuilt
Location: closest to everything
great service, great comfort, I will stay there again for sure
for Everyoneby A verified traveler from Madison, Wisconsin
Perfect to visit Monterrey!Posted Mar 25, 2013
Pros: Cleanliness, service
I used this hotel twice already to have my Mom staying in Monterrey, I remotely book the hotel and she just come and spend whatever # of nights she needs in order to visit her doctor. Previuosly I booked 2 different hotels and none of them offered fridge (when they said they do in the amentities descrpition) in the room. My Mom is dlighted with this Hotel, I highly recommended this hotel. Lastly, there is a Liverpoool (A store very alike to Macy's) right behind the hotel.