Ratings based on 31 Verified Reviews
They paid and stayed. We double-checked.
3.8 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.2 Hotel condition
They paid and stayed.
by A verified traveler from Monterey, Mexico
Nice suitesPosted Sep 8, 2014
Second stay...did not have room i requested....air not working. ..hot room...asked for upgrade...hot lobby...had to change room...,will not return.
for Everyoneby A verified traveler from Houston, TX
Posted Aug 22, 2014
Pros: The hotel extremely clean and quite.
Cons: The lobby should have a Mini Split for cool air because the temperature in the lobby was warm.
Location: Good location downtown.
When my husband and I arrived, they gave us a room with 2 beds being that I had requested a King size bed. After we were moved to another room with a King size bed, the air conditioning was not working and again, we were moved to a suite that we should have gotten when we arrived. The rooms do not have a hair dryer, only the suite.
for Everyoneby A verified traveler from mcallen,texas
close to several good spots downtownPosted Aug 7, 2014
Pros: good restaurant-breakfast buffet is really good....junior suite is spacious and comfy
Cons: room service is too slow...hotel ran out of ice...mini fridge not cold enough....mini-split air conditioner not cooling enough.
was upgraded to junior suite due to mix-up with reservation for same price
for Everyoneby A verified traveler
Posted Jul 29, 2014
very pleased with personel, they were very friendly and helpful
Recommendedby Armando S. from San Antonio
Had a good a stayPosted Feb 28, 2014 on Hotels.com
Everything was great, the only thing that was missing was having an iron for my wrinkle clothes. Besides that, it was good. Room that I was, it was kind of small, but no biggy.
for Everyoneby Ben from Toronto
This is nice hotel to stay in Down Town Monterrey,Posted Feb 27, 2014
Pros: Staff service and courtesy
staff are nice polite and courteous. Room was clean , no issues with security .
for Business Travelersby fer from houston
nice placePosted Feb 2, 2014 on Hotels.com
i always stay in this hotel when i visit mty and nver had any problem, i like yhe rooms, clean and nice, the neiborhood is full of shopping options and transportation options.
for Business Travelersby Sergio from Laredo Tx
GOOD HOTELPosted Dec 13, 2013 on Hotels.com
very good hotel location
Recommendedby Sergio from Laredo, Tx
Close to the downtownPosted Nov 27, 2013 on Hotels.com
It is comfortable , but old
for Business Travelersby A verified traveler
Posted Oct 28, 2013 on Hotels.com