Ratings based on 62 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
92% of guests recommend
4.3 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

Waiting more than 40 min to give me my room

Posted Aug 13, 2014
Cons: Service at front desk. They are really slower than normal
As I could see they have issues with my reservation and they took more tan 40 mins to confirm my reservation and exactly the same with my check out a long lane just to do this. Services at front desk was slower and for me the slowest hotel I've ever been
5 out of 5
Recommended
for Everyone
by A verified traveler from Laredo

family vacations

Posted Aug 11, 2014
Pros: everything
Cons: no comments
Location: many stores and lot of attractions to fun..
very satisfied and will return to this hotel on my next trip to Monterrey..
4 out of 5
Recommended
for Everyone
by A verified traveler from chicago il

Good clean hotel

Posted Aug 10, 2014
the front desk polite and we were very please. gym room good, buffet breakfast was good and planty of food. the staff very nice clean rooms yes I will recommend the hotel., is in good place and didn't have any problems.
3 out of 5
Recommended
for Everyone
by A verified traveler

Good price

Posted Jul 28, 2014
Pros: In downtown.
Cons: AC. Food from restaurant.
Location: Shopping plazas
Old rooms. AC not Working properly. smelly pillows.
4 out of 5
Recommended
for Everyone
by A verified traveler from San Antonio Texas

It was a OK stay

Posted Jul 23, 2014
I was a given a very small room went downstairs and spoke to Hector the manager very rude I also spoke to an employee Caesar also very rude they could not change my room because they told me they were filled Up. I was very disappointed with their customer service at the front room.
4 out of 5
Recommended
for Everyone
by Regio from Frisco Tx

Nice hotel close to downtown

Posted Jun 23, 2014
Okay was there only for two days, walking distance to downtown
5 out of 5
Recommended
for Everyone
by A verified traveler from El Paso, TX

Everything great.

Posted Jun 19, 2014
Pros: TV cable with English and Spanish selection.
Cons: Coffee pack provided w/o coffee pot/ maker. Hotel key card turns on lights. This needs explanation.
Location: I was just passing through but it is in the center of town.
. Very secure. Courteous staff. Clean and quiet. Reasonable rate although nothing is a bargain in Mexico at this time.
5 out of 5
Recommended
for Everyone
by Tom from Hot Springs, Arkansas

Great Hotel

Posted May 28, 2014
Pros: Location of this hotel is perfect. Easy walking distance to many great restaurants and the historic area of Monterrey. I would definitely recommend.
Best location in Monterrey. I recently spent 5 days at the Hotel Monterrey Micro Plaza and was pleasantly surprised as this was my first time at this hotel. Great staff and easy walking distance to many fine restaurants. I have stayed in a number of hotels in Monterrey over the years, and the Hotel Monterrey beats them all...
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted May 7, 2014
Everything was close but what I loved the most the view of the city from my window.
4 out of 5
Recommended
for Everyone
by occassional tra

Centrical, very good location and stay in general.

Posted Apr 28, 2014
It was a business/leisure trip with family, it was very convinient many places to see within walk distance, Family had a great fun there.