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Reviews of NH Collection Monterrey San Pedro

4 out of 5
NH Collection Monterrey San Pedro
Av Jose Vasconcelos 402, San Pedro Garza García, NL

Reviews

7.8

Good

Rating 10 - Excellent. 444 out of 1002 reviews" "
Rating 8 - Good. 230 out of 1002 reviews" "
Rating 6 - Okay. 161 out of 1002 reviews" "
Rating 4 - Poor. 86 out of 1002 reviews" "
Rating 2 - Terrible. 81 out of 1002 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Rodolfo

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Location is the best
Stayed 3 nights in Feb 2024
Response from Guest Relations on Apr 16, 2024
Dear Rodolfo, thank you for taking a few moments to share your comments and rating of our hotel.If there is anything I can help you with, please let me know,Greetings

10/10 Excellent

Farid, houston

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best staff at my checkin, it was a very good experience.
Stayed 1 night in Apr 2024
Response from Guest Relations on Apr 5, 2024
Dear Farid,We are very happy that your experience was satisfactory, I will gladly share your comments with my colleagues to continue motivating and inspiring them to offer excellent service.Greetings

8/10 Good

Bruce, Denton

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Mar 2024
Response from Guest Relations on Mar 30, 2024
Dear Bruce, thank you for taking a few moments to share your kind comments,Greetings

10/10 Excellent

ALICIA

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente trato desde que entramos , buena ubicación , restaurantes cerca
Stayed 1 night in Mar 2024
Response from Director on Mar 26, 2024
Estimado Alicia;Agradezco el tiempo que tomo para dejar su evaluación en la página de Expedia.com después de visitar nuestro Hotel, me da gusto leer la experiencia ha sido agradable .Deseamos muy pronto volver a recibir.

10/10 Excellent

Rick, Ketchum

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, well located within Monterrey. Excellent staff, and the rooms are spacious, modern, impeccably clean. The co-location with a retail mall, makes it worthy of 5 stars in all categories.
Stayed 3 nights in Mar 2024
Response from Guest Relations on Mar 15, 2024
Dear Rick,We appreciate your comments and we are pleased to know that you enjoyed your stay in our completely remodeled rooms and that we met your expectations. I have shared your kind words with the team to continue to inspire and motivate them to provide exceptional customer service.Thank you for choosing to stay with us. We hope to have the opportunity to welcome you soon.

8/10 Good

Guillermo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s at the hearth of San Pedro Many options for dinner and shopping
Stayed 1 night in Mar 2024
Response from Director on Mar 2, 2024
Dear GuillermoThank you very much for your comments regarding our hotel NH Collection Monterrey San Pedro. We hope that you will grant us another opportunity and that we will see you at one of our hotels in the future.

8/10 Good

Andres, Houston

Stayed 2 nights in Feb 2024
Response from Director on Mar 20, 2024
Estimado Andrés;Agradezco el tiempo que tomo para dejar su evaluación en la página de Expedia.com después de visitar nuestro Hotel, me da gusto saber que la experiencia ha sido agradable .Deseamos muy pronto volver a recibir.

2/10 Terrible

Pilar

Disliked: Cleanliness, staff & service, property conditions & facilities
Tardaron mucho al hacer el check in, el mantenimiento y la limpieza de la habitación terribles, al abrir la cama, estaba llena de cabello, pelos, la experiencia en este hotel fue terrible No lo recomiendo y es una pena porque la ubicación es muy buena.
Stayed 1 night in Feb 2024
Response from Guest Relations on Feb 26, 2024
Estimada Pilar, Por favor, acepte mis más sinceras disculpas por no haber podido cumplir con nuestros estándares habituales durante su reciente estancia. Hemos tomado nota de sus comentarios sobre la limpieza en su habitacion y quiero asegurarle que sus comentarios han sido compartidos con el departamento de ama de llaves, tomándose las medidas para garantizar que estos asuntos se corrijan de manera inmediata.Estamos comprometidos en proporcionar experiencias memorables con un servicio excepcional y, por lo tanto, esperamos tener la oportunidad de mejorar su experiencia en un futuro cercano.Gracias de nuevo por su tiempo.

10/10 Excellent

Guillermo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view from my room... the M
Stayed 1 night in Feb 2024
Response from Director on Feb 24, 2024
Dear guest, I would like to thank you for the time you took to write to us about your recent experience at NH Collection Monterrey San Pedro I am very glad to know you have a nice stay in our hotel. My team and I would appreciate the opportunity of being able to welcome you back and of being of service to you in the near future. Once again, thank you for your comments. Ready to serve you always!

10/10 Excellent

Axel

Liked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Director on Feb 20, 2024
Estimado Axel; Para nosotros será siempre un gusto ser sus anfitriones, agradezco la evaluación que deja en la página de Expedia.com después de haber visitado NH Collection Monterrey San PedroDeseamos pronto volver a verle pronto, será un gusto tenerlo en casa nuevamente. ¡Estamos para servirle siempre!

8/10 Good

Ilse

Stayed 2 nights in Feb 2024
Response from Director on Mar 20, 2024
Estimada IlseAgradezco el tiempo que tomo para dejar su evaluación en la página de Expedia.com después de visitar nuestro Hotel, me da gusto saber que la experiencia ha sido agradable .Deseamos muy pronto volver a recibir.

10/10 Excellent

ADRIANA

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service.
Stayed 6 nights in Feb 2024
Response from Director on Feb 17, 2024
Dear Adriana;I would like to thank you for the time you took to write to us about your recent experience at NH Collection Monterrey San Pedro I am very glad to know you have a nice stay in our hotel. My team and I would appreciate the opportunity of being able to welcome you back and of being of service to you in the near future. Once again, thank you for your comments. Ready to serve you always!

10/10 Excellent

Oscar

Business traveler
Liked: Staff & service, amenities
On going construction/ renovation
Stayed 1 night in Feb 2024
Response from Director on Feb 16, 2024
Dear Óscar;I would like to thank you for the time you took to write to us about your recent experience at NH Collection Monterrey San Pedro I am very glad to know you have a nice stay in our hotel. My team and I would appreciate the opportunity of being able to welcome you back and of being of service to you in the near future. Once again, thank you for your comments. Ready to serve you always!

6/10 Okay

Frank, Saltillo

Stayed 1 night in Jan 2024
Response from Director on Mar 20, 2024
Estimado FrankAgradezco el tiempo que tomo para dejar su evaluación en la página de Expedia.com después de visitar nuestro Hotel.Deseamos muy pronto volver a recibir.

6/10 Okay

Omar

Liked: Cleanliness, staff & service, amenities
Do not have parking lot, we need to pay extra esch day, the tv dors not work correctly, the image was horrible and has only 12 channels
Stayed 5 nights in Jan 2024
Response from Director on Jan 23, 2024
Dear Omar;First I would like to thank your feedback. Feedback like yours is very important to us, as it helps to continually monitor and improve our guest services. Also I want to apologize we were not able to provide you with the quality of services you deserve. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay, and based on your comments I am disappointed to learn that we fell short of your expectations.

8/10 Good

Omar

Stayed 1 night in Jan 2024
Response from Director on Jan 13, 2024
Estimado Omar;Agradezco el tiempo que se tomó en hacernos llegar su sentir al hospedarse en NH Collection Monterrey San Pedro. En nombre de mi equipo le agradecemos una vez más y deseamos muy pronto volver a recibirle y tener oportunidad de atenderle. Gracias,.

10/10 Excellent

Juan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Director on Jan 10, 2024
Estimado Juan;Agradezco el tiempo que tomo para dejar su evaluación en la página de Hoteles.com después de visitar nuestro Hotel, me da gusto saber que la experiencia ha sido agradable .Deseamos muy pronto volver a recibir.

10/10 Excellent

Angelina, Laredo

Liked: Cleanliness, staff & service, property conditions & facilities
Excelent
Stayed 1 night in Dec 2023
Response from Guest Relations on Apr 16, 2024
We appreciate your rating, we are pleased to know that you enjoyed your stay and that we met your expectations.Thank you for choosing to stay with us. We hope to have the opportunity to welcome you soon.Greetings

10/10 Excellent

Leonardo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from Eva Sanchez / Guest Relations on Jan 6, 2024
Gracias querido Leonardo, por tu puntuacion!!

10/10 Excellent

MARIO ALFONSO CANTU

Stayed 1 night in Dec 2023
Response from Director on Dec 18, 2023
Estimado huésped;Agradezco el tiempo que tomo para dejar sus comentarios en la página de Expedia.com después de visitar nuestro Hotel, me da gusto leer la experiencia ha sido agradable .Deseamos muy pronto volver a recibir.

10/10 Excellent

Ricardo

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023
Response from Director on Dec 18, 2023
Estimado huésped;Agradezco el tiempo que tomo para dejar sus comentarios en la página de Hoteles.com después de visitar nuestro Hotel, me da gusto saber que la experiencia ha sido agradable .Deseamos muy pronto volver a recibir.

10/10 Excellent

Angelina, Laredo

Liked: Cleanliness, staff & service, property conditions & facilities
Excelent!
Stayed 1 night in Dec 2023
Response from Director on Dec 5, 2023
Estimada Angelina;Agradezco el tiempo que se tomó en compartir sus comentarios referentes a su estadía en el Hotel NH Collection Monterrey San Pedro la página de Expedia.com. Quiero decirle en nombre de todo mi equipo que nos sentimos muy satisfechos por el hecho de saber que ha disfrutado de nuestro servicio e instalaciones durante su visita en nuestro Hotel. Esperamos poder contar nuevamente con su preferencia en un futuro viaje hacia la Cd. de Monterrey, será un placer atenderle.

6/10 Okay

Verified traveler

Business traveler
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 3 nights in Nov 2023
Response from Director on Dec 5, 2023
Estimado Huesped;Agradezco se haya tomado tiempo en responder a la encuesta de satisfacción después de haberse hospedado en el Hotel, veo con tristeza no hemos cubierto su expectativa y las calificaciones que hemos obtenido han sido bajas. Estaremos trabajando en mejoras constantes en el hotel.Deseo poder recibirle nuevamente y ser su anfitrión en un próximo viaje a la Ciudad de Monterrey, para nosotros será un placer atenderle.

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Director on Dec 5, 2023
Estimado AlbertoAgradezco el tiempo que se tomó en compartir sus comentarios referentes a su estadía en el Hotel NH Collection Monterrey San Pedro la página de Hoteles.com. Quiero decirle en nombre de todo mi equipo que nos sentimos muy satisfechos por el hecho de saber que ha disfrutado de nuestro servicio e instalaciones durante su visita en nuestro Hotel. Esperamos poder contar nuevamente con su preferencia en un futuro viaje hacia la Cd. de Monterrey, será un placer atenderle.

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is expensive and cards to cards sold at the hotel to park not always work properly
Stayed 8 nights in Nov 2023
Response from Director on Nov 28, 2023
Dear JorgeI would like to thank you so much for the time you have dedicated to share your experience you had in NH Collection Monterrey San Pedro. I value immensely you’re your time to let us know how you felt. Our main purpose is offer a service to align with the guests needs. I hope to have the opportunity to see you again at the hotel. Ready to serve you always!

10/10 Excellent

Rie

Stayed 3 nights in Nov 2023
Response from Director on Dec 18, 2023
Estimado huésped;Agradezco el tiempo que tomo para dejar sus comentarios en la página de Expedia.com después de visitar nuestro Hotel, me da gusto saber que la experiencia ha sido agradable .Deseamos muy pronto volver a recibir.

10/10 Excellent

Isabel

Stayed 1 night in Nov 2023
Response from Director on Dec 18, 2023
Estimado huésped;Agradezco el tiempo que tomo para dejar sus comentarios en la página de Expedia.com después de visitar nuestro Hotel, me da gusto saber que la experiencia ha sido agradable .Deseamos muy pronto volver a recibir.

10/10 Excellent

Elena

Stayed 1 night in Nov 2023
Response from Director on Dec 12, 2023
Estimada Elena;Agradezco el tiempo que se tomó en compartir su evaluación referente a su estadía en el Hotel NH Collection Monterrey San Pedro en la página de Google.com Quiero decirle en nombre de todo mi equipo que nos sentimos muy satisfechos por el hecho de saber que ha disfrutado de nuestro servicio e instalaciones durante su visita en nuestro Hotel. Esperamos poder contar nuevamente con su preferencia en un futuro viaje hacia el norte del país, será un placer atenderle. Estamos para servirle siempre!

2/10 Terrible

Luis E Flores

Liked: Cleanliness, staff & service, property conditions & facilities
Safe
Stayed 2 nights in Nov 2023
Response from Eva Sanchez / Guest Relations on Nov 21, 2023
Querido Luis, gracias por haber tomado de su valioso tiempo y calificar lo que fue tu estancia con nosotros, lamento que en esta ocasión no cumpliéramos con sus expectativas, espero en un futuro cercano nos brinde la oportunidad de recuperar su confianza en nuestro hotel. Me reitero a sus órdenes,Saludos

10/10 Excellent

FERNANDO

Stayed 1 night in Nov 2023
Response from Eva Sanchez / Guest Relations on Nov 13, 2023
Querido Fernando, gracias por la calificación que nos brindas, estamos muy contentos al saber que tu experiencia con nosotros logro cumplir sus expectativas,Saludos

8/10 Good

Adrianne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is clean, staff is friendly and helpful. We had some inconveniences due to the property being at full capacity and our “king” bed room was not available. After speaking with management they were able to arrange a new room the day after we checked in. Breakfast is delicious and well served for the price.
Stayed 4 nights in Nov 2023
Response from Eva Sanchez / Guest Relations on Nov 13, 2023
Estimada Adrianne, muchas gracias por tomar de su valioso tiempo al compartirnos sus comentarios. Estamos muy contentos de saber que pudimos cambiar su impresión y volver su estancia memorable. Le reitero que todo el equipo esta para servirle y esperamos vuelva pronto a este su hotel Nh Collection Monterrey San Pedro, Saludos

10/10 Excellent

Isaura, Tijuana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gusto que esta dentro de un centro comercial y tienes todo a la mano.
Stayed 1 night in Nov 2023
Response from Director on Nov 11, 2023
Estimada Isaura;Agradezco el tiempo que se tomó en compartir sus comentarios referentes a su estadía en el Hotel NH Collection Monterrey San Pedro en la página de Expedia.com Quiero decirle en nombre de todo mi equipo que nos sentimos muy satisfechos por el hecho de saber que ha disfrutado de nuestro servicio e instalaciones durante su visita en nuestro Hotel. Esperamos poder contar nuevamente con su preferencia en un futuro viaje hacia el norte del país, será un placer atenderle. Estamos para servirle siempre!

4/10 Poor

Pedro

Liked: Staff & service
Disliked: Cleanliness
There was a cucuracha in my room
Stayed 2 nights in Nov 2023
Response from Director on Nov 11, 2023
Dear Guest, I would like to thank you for taking the time to share your experience at NH Collection Monterrey San Pedro. I value immensely your time to let us know how you felt. I was very sorry for not having fulfilled our main purpose which is to offer a service according to the needs of our guests. I hope to have the opportunity to see you again at the hotel, ready to serve you always!

8/10 Good

Guillermo

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Director on Nov 11, 2023
Estimado GuillermoAgradezco el tiempo que se tomó en compartir su evaluación referente a su estadía en el Hotel NH Collection Monterrey San Pedro en la página de Hoteles.com Quiero decirle en nombre de todo mi equipo que nos sentimos muy satisfechos por el hecho de saber que ha disfrutado de nuestro servicio e instalaciones durante su visita en nuestro Hotel. Esperamos poder contar nuevamente con su preferencia en un futuro viaje hacia el norte del país, será un placer atenderle. Estamos para servirle siempre!

10/10 Excellent

Carlos, Grand Junction

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel very clean, very safe, renewed, an very confortable rooms
Stayed 1 night in Nov 2023
Response from Director on Nov 8, 2023
Dear Carlos I would like to thank you for the time you took to write to us about your recent experience at NH Collection Monterrey San Pedro I am very glad to know you have a nice stay in our hotel. My team and I would appreciate the opportunity of being able to welcome you back and of being of service to you in the near future. Once again, thank you for your comments. Ready to serve you always!

10/10 Excellent

Liye

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
noup
Stayed 1 night in Oct 2023
Response from Director on Oct 16, 2023
Estimada Liye;Me alegra leer su experiencia en el Hotel ha sido satisfactoria, gracias por compartirnos sus comentarios en la página de Expedia.com después de haber visitado nuestro Hotel. Para nosotros siempre será un gusto recibirle en esta su casa y ser generadores de experiencias memorables. ¡GRACIAS!¡Estamos para servirle siempre!

10/10 Excellent

Ramon

Stayed 2 nights in Oct 2023
Response from Director on Oct 30, 2023
Estimado Ramón;Agradezco el tiempo que tomo para dejar sus comentarios en la página de Expedia.com después de visitar nuestro Hotel, me da gusto leer la experiencia ha sido agradable .Deseamos muy pronto volver a recibir.

2/10 Terrible

Donald

Stayed 1 night in Sep 2023
Response from Eva Sanchez / Guest Relations on Sep 18, 2023
Estimado Donald,Gracias por tomar de su tiempo para calificar su reciente visita a Nh Collection Monterrey San Pedro, lamentamos que en esta ocasión no logramos cumplir con sus expectativas, esperamos recuperar su confianza en su próxima visita al norte del país, saludos

6/10 Okay

Huitzimengari, Ciudad de México

Disliked: Property conditions & facilities
La propiedad está en proceso de remodelación y hay varios puntos que fallan.
Stayed 2 nights in Sep 2023
Response from Eva Sanchez / Guest Relations on Sep 14, 2023
Estimado huesped, Gracias por tomar de su valioso tiempo para compartir su reciente experiencia en Nh Collection Monterrey San Pedro.Nos esforzamos por mantener los más altos estándares, no solo en el servicio, sino también en la mejora de la apariencia general de nuestro hotel. Desafortunadamente, esto a veces requiere un mantenimiento esencial en nuestras áreas. Aunque no cumplimos con sus expectativas durante su última estadía, espero que podamos darle la bienvenida pronto para restaurar su confianza en nuestro hotel.Gracias de nuevo por tu tiempo.

10/10 Excellent

Anabelly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay close to shops and restaurants.
Stayed 1 night in Aug 2023
Response from Eva Sanchez / Guest Relations on Sep 6, 2023
Estimada Anabelly,Gracias por haber tomado de su valioso tiempo y calificar su experiencia en nuestro hotel,Agradecemos sus comentarios y estamos encantados de saber que disfrutó de su estadía, que cumplimos con sus expectativas y nuestra locación fuera de su agrado. Sus comentarios se han compartido con el equipo para continuar inspirándolos y motivándolos a brindar un servicio excepcional a los huéspedes.Gracias por elegir quedarse con nosotros. Esperamos tener la oportunidad de darle la bienvenida nuevamente en un futuro cercano.

10/10 Excellent

Yolanda

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from Director on Aug 29, 2023
Estimada Yolanda;Quiero agradecer el tiempo que se tomó en responder a la encuesta de satisfacción después de su visita con nosotros, para un servidor es muy valioso el recibir este tipo retroalimentación por parte de ustedes nuestros huéspedes. Esperamos poder contar nuevamente con su preferencia en un futuro viaje hacia la Cd. de Monterrey, será un placer atenderle. ¡Estamos para servirle siempre!

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and awesome staff. Some construction going on which caused some weird smells and loud noises at times but overall an excellent stay with a great price. Would definitely stay again and recommend to friends.
Stayed 4 nights in Aug 2023
Response from Director on Aug 23, 2023
Dear David;Your review of our hotel is very much appreciated. We are always very happy to receive confirmation that our guests have enjoyed a wonderful days and have left with happy memories.Our combination of both competent and friendly service is one of our main priorities and we are constantly working to provide our guests with a genuine experience. Again, we thank you for your kind comments and we look forward to welcoming you back again soon.

6/10 Okay

Georgina

Traveled with family
Liked: Cleanliness
Disliked: Room comfort
Stayed 2 nights in Aug 2023
Response from Eva Sanchez / Guest Relations on Aug 22, 2023
Estimada Georgina,Acepte mis disculpas porque su experiencia general no estuvo a la altura de sus expectativas. Lamento que no hayamos podido cumplir con nuestros altos estándares durante su reciente estadía.Tenga la seguridad de que sus comentarios se han compartido con el equipo y se tomarán medidas para garantizar que los problemas que experimentó se corrijan en el futuro.Estamos comprometidos a brindar experiencias memorables con un servicio excepcional y, por lo tanto, esperamos tener la oportunidad de darle la bienvenida nuevamente y mejorar su experiencia en un futuro cercano.Gracias nuevamente por elegir quedarse con nosotros y por su tiempo en compartir sus comentarios.

10/10 Excellent

Julian Joonsoo, Palisades Park

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice neighborhood
Stayed 3 nights in Aug 2023
Response from Director on Aug 25, 2023
Dear Julian;Your review of our hotel is very much appreciated. We are always very happy to receive confirmation that our guests have enjoyed a wonderful days and have left with happy memories.Our combination of both competent and friendly service is one of our main priorities and we are constantly working to provide our guests with a genuine experience. Again, we thank you for your kind comments and we look forward to welcoming you back again soon.

10/10 Excellent

Clara, Yorba Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 20 nights in Jul 2023
Response from Director on Aug 8, 2023
Estimada Clara;Agradezco el tiempo que tomo para dejar su evaluación en la página de Expedia.com después de visitar nuestro Hotel, me da gusto saber que la experiencia ha sido agradable .Deseamos muy pronto volver a recibir.

10/10 Excellent

Jorge

Stayed 1 night in Jul 2023
Response from Director on Jul 19, 2023
Estimado Jorge;Agradezco el tiempo que tomo para dejar su evaluación en la página de Hotels.com después de visitar nuestro Hotel, me da gusto saber que la experiencia ha sido agradable .Deseamos muy pronto volver a recibir.

2/10 Terrible

Fernando

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Shower drain clogged, flooded restroom and did not get fixed even after bringing it up to the front desk, got another room which was not a whole lot better, brown water coming out the faucet, roaches in the tub, wall paper falling off..!! Don’t think I’ll go back..!!
Stayed 3 nights in Jun 2023
Response from Eva Sanchez / Guest Relations on Jun 29, 2023
Dear Fernando, I appreciate you taking your time to give us a review, I am deeply sorry that your expirence wasn't as satisfactory as we would have liked. I can assure your feedback has been shared with the Nh Collection staff. Once again, I would like to offer my true apologies and I surely hope you grant us the opportunity to be your hosts once again.Best Regards,

6/10 Okay

Maria, Miami

Traveled with family
Liked: Cleanliness
This is a very well-located Hotel inside a charming shopping mall; it was very convenient to have stores and Starbucks outside the lobby. Unfortunately, the check-in process is terrible. This is the 3rd time at this Hotel that they told me at check-in that my reservation is canceled then after half an hour (been on the phone with Expidia trying to solve the problem) they found it. The air conditioning in the room was broken, so they changed us to another room, In the second room the water heater didn't work so they had to send a technician. It is a shame that so well located and nice hotel is so poorly managed.
Stayed 6 nights in Jun 2023
Response from Eva Sánchez / Guest Relations on Jun 22, 2023
Dear Maria,First of all I would like to thank you for taking your valuable time to share your recent experience in our hotel.I deeply regret that in this case, we were not able to meet your expectations.Rest assured that your comments have already been shared with our team.We will also communicate with the Expedia support team,I apologize again.greetings

4/10 Poor

Richard

Liked: Cleanliness
Disliked: Property conditions & facilities
The major problem with their air conditioner.
Stayed 6 nights in Jun 2023
Response from Eva Sánchez / Guest Relations on Jun 21, 2023
Dear Richard,First of all, I would like to thank you for taking a few minutes to rate your experience at our hotel through the Expedia page.We deeply regret that the service has not been as expected. Please be assured that we have investigated your comments about the air conditioning and are taking the necessary steps to ensure that we maintain our usual high standards.Thank you again for choosing to stay with us and for taking the time to share your comments.

10/10 Excellent

Susana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A gem of a hotel in Monterrey
Amazing hotel with many amenities. Would definitely stay there again. All the staff was friendly, helpful, professional. The room was very comfortable and clean and the daily housekeeping made me feel taken care of. Also for the price one cannot go wrong. Also having a Mall so accessible for shopping, eating and entertainment makes this hotel a gem.
Stayed 3 nights in Jun 2023
Response from Eva Sánchez / Guest Relations on Jun 13, 2023
Dear Susan,Thank you for taking a moment to share your impression of your experience at our hotel through the Expedia page.We appreciate your comments and we are pleased to know that you enjoyed your stay and that we met your expectations.I have shared your kind words with the team to continue to inspire and motivate them to provide exceptional customer service.Thank you for choosing to stay with us. We hope to have the opportunity to welcome you soon.Sincerely,