Ratings based on 313 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
93% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Milwaukee

Isolated, Cold or hot no in between

Posted Jun 29, 2015
Pros: Location is good and the staff was friendly and helpful.
Cons: Include internet in aceess in the overall price of the room and modernize escentials such as A/C controls and bathroom.
Location: Location is perfect smack downtown.
It was unpleasant to have to pay for internet. In this day and age paying for internet access in a hotel is tantamount to paying for water to brush your teeth. The hotel has courteous and dedicated staff but my room needed some upgrading. The airconditioning's thermostate was broken and anticuated you had to turn it off manually to regulate the temperature.
3 out of 5
Recommended
for Families
by A verified traveler

Costoso para lo que ofrece. Bien ubicado

Posted Jun 3, 2015
El hotel está muy bien ubicado a unas cuantas cuadras de la Macroplaza y cuenta con todos los servicios y muchas amenidades cercanas. El personal no es muy amable y se preocupan poco por los huéspedes y su comodidad cuando por cuestiones de vuelo se llega antes de lo esperado. Las habitaciones son muy pequeñas para el costo y lo comparo vs el hotel que se encuentra en el parque fundidora, que por un costo menor, tiene habitaciones mucho más amplias.
5 out of 5
Recommended
for Everyone
by A verified traveler from tamaulipas

Hotel confortable

Posted Apr 26, 2015
Las instalaciones y el personal muy bien. Solo la hora de salida del hotel es muy temprano 12 del día.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 21, 2015
Buena, no sobresaliente pero buena. Pueden por el precio mejorar el buffete, la taza del baño estaba sucia quiere decir que no la desinfectan. El internet no es excelente, tienen muy poco ancho de banda a mi me marcaba un mega de subida y uno de bajada.
3 out of 5
Recommended
for Everyone
by A verified traveler

Needs improvement

Posted Mar 9, 2015
Pros: Bed
Cons: Lights in rooms and front desk service.
Location: Good location.
I used to stay in this hotel until now. Front desk should improve attention, initiative, desire to serve. Internet is too expensive, when everywhere is free now and rooms are too dark.
Comment from Hotel Management
Mar 31, 2015 by Katherine Valdes, Hotel Management
Dear guest, Thank you for taking the time to give us a feedback regarding your recent stay at the Sheraton Ambassador. I do apologize that your stay did not meet your expectations. We are always trying to improve our service and I want to thank you for your valuable feedback as it helps us to know what service specifically needs to be improved. I share your feedback with our Front Desk Manager Rafael Valdez who will work on our service improvement. And within this month we started a renovation project that will take care of the lightning and internet speed as well. We look forward to another opportunity to welcome you back Monterrey to change your last experience with us. Warm regards. Katherine Valdes VIP & Club Services Manager and Social Media Champion, Sheraton Ambassador Monterrey Hotel
1 out of 5
by A verified traveler

Dated!

Posted Feb 19, 2015
Hotel needs a revamp. Dated and ugly rooms & bathroom. Shower was horrible.
2 out of 5
by A verified traveler from Texas

old building, unplacent odor all over.

Posted Feb 2, 2015
Pros: location
Location: good location
room smells bad, had to ask for room change and was charged extra, new room was ok.
1 out of 5
Recommended
for Business Travelers
by Guillermo from Dallas

From bad to worst

Posted Feb 1, 2015 on Hotels
Horrible experience. Key cards do not work, the gym is a joke. Open 24 hrs, but you can't get in. Trying to speak with the manager seems to be impossible. Customer service is a word that does not exists in their vocabulary. The manager did not even had the curtesy to respond to my request. Definitively not a Sheraton Hotel!!!!
Comment from Hotel Management
Jun 6, 2015 by Katherine Valdes, Hotel Management
Dear Mr. Guillermo, Thank you for taking the time to give us a feedback regarding your recent stay at the Sheraton Ambassador. I do apologize that your stay did not meet your expectations. Our keys are easily deactivated if you put them next to a cellphone, but our staff is more than glad to help you reactivating them. Also any issue you got our Front Desk Manager will be more than happy to help- We are always trying to improve our service and I want to thank you for your valuable feedback as it helps us to know what service specifically needs to be improved. We look forward to another opportunity to welcome you back Monterrey to change your last experience with us. Warm regards. Katherine Valdes VIP & Club Services Manager and Social Media Champion, Sheraton Ambassador Monterrey Hotel
3 out of 5
Recommended
for Business Travelers
by Ifeanyi from Usa

Poor condition

Posted Jan 28, 2015 on Hotels
The rooms are old
3 out of 5
Recommended
for Business Travelers
by Shawn from Alberta, Canada

Very Faded Glory

Posted Jan 27, 2015 on Hotels
I've known the Sheraton for over a decade. It is sad to see how it has fallen into disrepair and how the service has deteriorated. My first night there, after checking in and paying for access to WiFi for several days, I had trouble connectinG. When I called to verify that invaded the correct information I was informed that it was not working. Service returned late that night. The second day there was no water for many hours in the afternoon until the evening. It was an internal issue. The woman at the reception counter scolded me on the third day for not having the correct paper to register my rental car in their garage. At that point I had decided that the Sheraton has become a relic of the past. I have fond memories of it 10 years ago, but I won't be staying there again. Peeling paint and stained carpets throughout. Not a 4 star hotel.