Ratings based on 186 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from houston texas

exellent

Posted Jul 6, 2015
Pros: it is clean and has very nice staff
Cons: nothing
Location: shopping , location is grate
I stay at this hotel all the time for several reasons
5 out of 5
Recommended
for Everyone
by A verified traveler

It was a great hotel we had good time in the hotel

Posted Jun 30, 2015
Very welcoming staff Clean rooms excelente breakfast
4 out of 5
Recommended
for Everyone
by A verified traveler from Houston, tx

Hotel was ok. Staff was very good

Posted Jun 9, 2015
Our air conditioner broke on our first night, and in Monterrey air conditioning is a must have. The staff was very accommodating in finding us another room at 4am. And then again the next day when we were again given a new room with the king size bed we had paid for. Overall the hotel was nice and the staff friendly.
5 out of 5
Recommended
for Everyone
by A verified traveler from houston texas

excellent

Posted May 27, 2015
Pros: that everything is close , good transportation. very nice people
Cons: nothing
Location: location is great , store is close , farmices taxis, restaurants
thye hotel is sold out , but yet i got my room quick , rooms are very clean, nice,
5 out of 5
Recommended
for Everyone
by A verified traveler from Rochester. NY

Quality Location Service

Posted May 26, 2015
Excellent deal for price. Location for north site. Will come back every time
1 out of 5
by A verified traveler from Tijuana, Mexico

Worst maid service of all my stays in hotels

Posted May 26, 2015
Pros: Nothing
Cons: Everything, customer service, cleaning of rooms.
Location: Close to Nuevo Leon College
When we got to the hotel, the lady at the reception, told us there were no rooms available, even as i told her that I had a reservation already paid of, she said to wait at the lobby, we ask how long, she didn't know, we waited at the bar in the lobby, the bartender din't know the promotions that they had advertised at the reception, I had to go and get the flier. After 40 minutes, they had a room ready and we went inside and left our luggage and left, when we came back saw that the room hadn't been cleaned, but it was late so we decided to go to sleep as it was, in the morning we went to see the advetised breakfast, and found out that the hot breakfast had a cost, the free one its a small continental breakfast. The last day we stayed the maid was knocking at every room at 7:30 am, and after knocking a couple times, used her key and entered the room, at least 4 rooms were people still sleeping, including mine, then she proceeded to vacuum the hallway which you could hear inside of the rooms. Finally at the time of chekout , I was using the bathroom and she went into the room and opened the door to the bathroom without even knocking. Another thing, each time you go out of your room, when you come back, make sure you tell them at reception to reprogramed your room key, because they say that if you keep it close to your credit card or cell phones is going to malfunction, which they did. Wors clean rooms in all may years of traveling, worst attention at reception
5 out of 5
Recommended
for Everyone
by A verified traveler from E

Hotel confortable y centrico

Posted May 25, 2015
La gente agradable, atenta, siempre con buena disposición, el hotel en muy agradable, céntrico y me encantó.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel!!!

Posted May 13, 2015
Pros: It was close to any place, restaurants, grocery store, transportation, and close to some malls.
Cons: This hotel is great ,but needs more parking space and restaurant to have lunch or dinner in the hotel ,if I don't want to go out.
Location: Go to different restaurants, shopping and many more.
When I arrived to the hotel my room was ready and service was great!!! The continental breakfast was fantastic. Breakfast was always warm and fresh and good price.
5 out of 5
Recommended
for Everyone
by A verified traveler from houston texas

personal

Posted Apr 29, 2015
Pros: everything , brakfast personal, room
Cons: nothing
Location: stores, metro bus, stadium
it is a very nice hotel will stay there anytime it is close to soriana, restaurants , the Universyty of nuevo leon
3 out of 5
Recommended
for Business Travelers
by A verified traveler

Good place to stay

Posted Apr 28, 2015 on Hotels
Overall, a good place to stay -convenient location. Good internet service. Staff was helpful, but there is room for improvement -sometimes they don't even look at you when they are talking to you or keep you waiting without a "I will be with you shortly" while they are busy doing something. You can tell the whites' wear and tear, particularly on towels, sheets, and pillows.