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Rating 10 - Excellent. 225 out of 361 reviews" "
10 - Excellent
225
Rating 8 - Good. 79 out of 361 reviews" "
8 - Good
79
Rating 6 - Okay. 30 out of 361 reviews" "
6 - Okay
30
Rating 4 - Poor. 12 out of 361 reviews" "
4 - Poor
12
Rating 2 - Terrible. 15 out of 361 reviews" "
2 - Terrible
15
9.2/10
Cleanliness
9.0/10
Staff & service
8.4/10
Amenities
9.0/10
Property conditions & facilities
8.2/10
Eco-friendliness
Reviews
8/10 Good
Carol
Traveled with family
Apr 9, 2024
Liked: Cleanliness
Stay was nice. There was a little confusion at check in. It was resolved fairly quickly. Room was fine.
My only complaint was the service at breakfast on my second day. There was only one person working and he was way behind in filling orders. One person canceled her orders.
The TV did not work. Half the lamps and plugs did not work. Spoke with the lady at desk. She gave us 3 free meal tickets but the person working the kitchen still made a charge and they are working to fix that issue. Staff was friendly and nice.
A little old school feeling, but super clean and friendly. No free breakfast though. But the cafe was pretty good.
Susan
Stayed 4 nights in Oct 2023
10/10 Excellent
Melissa
Oct 13, 2023
Melissa
Stayed 1 night in Oct 2023
Response from Mark B on Oct 14, 2023
Thank you for taking the time to complete this survey regarding your recent stay at the Courtyard by Marriott Prattville. As we pride ourselves on delivering a memorable hotel experience during your travels, we are pleased to hear that we met your expectation.
Hotel was nice, very clean, comfortable beds and a friendly staff.
Donna
Stayed 1 night in Sep 2023
Response from Mark B on Oct 14, 2023
Thank you for taking the time to complete this survey regarding your recent stay at the Courtyard by Marriott Prattville. As we pride ourselves on delivering a memorable hotel experience during your travels, we are pleased to hear that we met your expectation.
Check in was great. The Manager Scott was extremely polite and quick. The hotel is near lots of food and only minutes from the highway.
Scott
Stayed 1 night in Sep 2023
Response from Mark B on Oct 1, 2023
Thank you for taking the time to complete this survey regarding your recent stay at the Courtyard by Marriott Prattville. As we pride ourselves on delivering a memorable hotel experience during your travels, we are pleased to hear that we met your expectation.
6/10 Okay
Kevin
Sep 27, 2023
Liked: Cleanliness, staff & service, room comfort
All profit - no amenities
No amenities. No complimentary coffee (come on). Bare necessities in room. All about holding the profit margin not about the customer experience. My gripe is with corporate. The staff was really super. No issues.
Kevin
Stayed 1 night in Sep 2023
Response from Mark B on Sep 29, 2023
Thank you for taking the time to complete this survey regarding your recent stay at the Courtyard by Marriott Prattville. As we pride ourselves on delivering a memorable hotel experience during your travels, we are pleased to hear that we met your expectation.We do offer complimentary coffee service in your.
Sitting outside in comfy couch in a gazebo! Very nice !
Margaret
Stayed 1 night in Sep 2023
Response from Mark B on Sep 22, 2023
Thank you for taking the time to complete this survey regarding your recent stay at the Courtyard by Marriott Prattville. As we pride ourselves on delivering a memorable hotel experience during your travels, we are pleased to hear that we met your expectation.
6/10 Okay
DeLa
Business traveler, Traveled with family
Sep 18, 2023
No happy hour or complementary breakfast
DeLa
Stayed 4 nights in Sep 2023
Response from Mark B on Sep 22, 2023
Thank you for taking the time to complete this survey regarding your recent stay at the Courtyard by Marriott Prattville. As we pride ourselves on delivering a memorable hotel experience during your travels, we are pleased to hear that we met your expectation.
8/10 Good
Dina
Sep 18, 2023
Dina
Stayed 1 night in Sep 2023
Response from Mark B on Sep 22, 2023
Thank you for taking the time to complete this survey regarding your recent stay at the Courtyard by Marriott Prattville. As we pride ourselves on delivering a memorable hotel experience during your travels, we are pleased to hear that we met your expectation.
Thank you for taking the time to complete this survey regarding your recent stay at the Courtyard by Marriott Prattville. As we pride ourselves on delivering a memorable hotel experience during your travels, we are pleased to hear that we met your expectation.
6/10 Okay
KELLY
Traveled with family
Aug 13, 2023
Liked: Staff & service
Average stay. Rooms could use some updates.
KELLY
Stayed 1 night in Aug 2023
Response from Mark B on Sep 22, 2023
Thank you for taking the time to complete this survey regarding your recent stay at the Courtyard by Marriott Prattville. As we pride ourselves on delivering a memorable hotel experience during your travels, we are pleased to hear that we met your expectation.
Negative: This was the noisiest hotel we have ever stayed in. You could hear every footstep made in our hallway and the rooms and hallway above us. The only coffee available was that in the room and a Starbucks in the lobby from 6am-8am (?). The positive: rooms were clean and very comfortable. TV selection could improve. The staff were very friendly.
Vivian
Stayed 1 night in Oct 2022
Response from Michelle on Oct 11, 2022
Thank you for taking the time to give us a review. We value your opinions. I apologize for the inconveniences you accured. Please come back to see us soon.
Hello, I apologize for your disappointment concerning the Bistro. We strive every day to give the best to every guest. We hope to see you again soon.
2/10 Terrible
Devante
Sep 5, 2022
Devante
Stayed 1 night in Sep 2022
Response from Michelle on Sep 6, 2022
Hello I apologize for the issues you experienced during your stay. We do strive every day to provide the best service for every guest. I do hope you will come back next time.
Faucet not working f. Coffee pot not working. Limited tv
Carrie
Stayed 1 night in Jul 2022
Response from Michelle on Aug 1, 2022
Hello Carrie, I am sorry for the inconvenience you experinced during your stay. I will relay your comments to the maintenance departmet for correction. We hope you will stay with us again next time you are in the area.
Hello Brenda, Thank you for taking the time to give us a review. Hope to see you again soon.
10/10 Excellent
Karen
Jun 11, 2022
Karen
Stayed 1 night in Jun 2022
4/10 Poor
Reginald, Whites Creek
Traveled with partner
May 29, 2022
Liked: Cleanliness, staff & service
I saw a large bug in the bed. I believe to be ant. In the bathroom I saw something like a centipede. Only one roll of tissue that wasn’t partially used looked weird next to infilled dispenser. Only two face clothes, two hand towels and two bath towels. I expect at least 4 face clothes and 4 bath towels.
Reginald
Stayed 1 night in May 2022
10/10 Excellent
Missy
May 8, 2022
Very nice stay!
Missy
Stayed 1 night in May 2022
Response from Michelle on May 16, 2022
Thank you for taking the time to give us a review. We look forward to seeing you again next time.
2/10 Terrible
Richard
Traveled with family
Mar 21, 2022
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stay away. Bed sagged badly. Room had bare minimums. Noisy AC. Just find somewhere else.
Richard
Stayed 1 night in Mar 2022
Response from Michelle on Mar 21, 2022
Thank you for taking the time to give us a review. I will forward your concerns to the management team for review. Hope to see you again soon.