Ratings based on 32 Verified Reviews
They paid and stayed. We double-checked.
4.6 Room cleanliness
4.1 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
by A verified traveler from Toronto, ON
Horrid staff, no manager on sitePosted Aug 5, 2014
Cons: need manager on site at all times
Location: Robert Trent Jones Trail
For some reason, even though i paid more for 2 doubles in a room the front desk said that there weren't guaranteed. There were 3 rooms reserved with no prepayment for some other folk and we arrived at 11pm so most likely they weren't coming. When we asked for just one of those rooms we were told no that this family reunion group had guarantees, even though no Credit card was on file. Just ridiculous. Then we asked for a manager and there was no manager or assistant manager on site. When reached by phone she said well we can just cancel your rooms with no charge and you can leave. When we finally settled on staying, they didn't even offer us as much as a free water. We were 4 adult men on a golfing trip and the last thing we wanted was to be forced to sleep on roll away beds......Back to Starwood for me!
Comment from Hotel Management
Aug 8, 2014 by Walter, Hotel Management
Please do allow me to apologize on behalf of Marriott and the Montgomery Marriott Prattville. Thank you for letting me know about the items you mentioned. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. Once again, I hope that you will accept our sincerest apologies for all that took place as contrary as it is to our historical performance and to the standards to which you would hold any Marriott.
for Familiesby A verified traveler
Nice overnight stay.Posted Jul 2, 2014
Pros: Nice and comfortable room.
Cons: Untrained staff should not be left alone.
Location: Great location with lots of restaurants nearby.
I made a reservation for an overnight stay for my family as we were driving to the beach. We got away much later from home that day than I expected so I called to let them know it would be between 1:00 - 2:00 am before we arrived. They said that would be just fine. However, when we arrived at 1:30am, there was a new young man working the counter. He was very nice and apologized profusely because he was not trained to check anyone him. When we asked why he would have been left alone and he said he wasn't supposed to be. He left us and looked about 15 mins for the person who was supposed to be with him. We had been driving and were exhausted and getting frustrated by this point. The young man was frustrated also and said he was frequently left alone when he shouldn't have been. The charge person finally came in the front door and was able to check us in. It was 2:00am when we finally got to our room. The young man was very kind and polite. The charge person never apologized. However, the room was nice and comfortable.
for Everyoneby A verified traveler
Posted May 27, 2014
Great room, great facility, can't wait to go back :)
for Business Travelersby A verified traveler
Posted Mar 4, 2014 on Hotels.com
for Everyoneby A verified traveler
Nice hotelPosted Feb 26, 2014
I really enjoyed my stay. They had a military discount rate.
for Getaway With Friendsby Debbie from Ocala Fl.
Great place to stayPosted Jan 28, 2014 on Hotels.com
Beautiful property, clean hotel, close to shopping and dining out. What a great view!
for Business Travelersby Reed White from Shelby, Al
unhappy check outPosted Dec 30, 2013 on Hotels.com
I gave a review earlier that I was very upset. I think the hotel has already took care of the problem. If they have fixed the problem as they should have when we checked out then I am satisfied. My mother was already emotionally upset and did not need further upset with her bank account. Thanks to everyone who took care of the problem.
for Overnight Stay Before Destinationby RP
Great Place to stay.Posted Sep 8, 2012 on Hotels.com
We always enjoy staying here.
for Golfby A verified traveler
Great for a stay and playPosted Aug 17, 2012 on Hotels.com
Bery comfy room and real close to the courses at Capitol Hill
for Overnight Stay Before Destinationby A verified traveler
Posted Jul 11, 2012 on Hotels.com