Exterior

Reviews of Super 8 by Wyndham Prattville Montgomery

2 out of 5
Super 8 by Wyndham Prattville Montgomery
639 Malwest St, Prattville, AL

Reviews

7.8

Good

Rating 10 - Excellent. 350 out of 1007 reviews" "
Rating 8 - Good. 360 out of 1007 reviews" "
Rating 6 - Okay. 151 out of 1007 reviews" "
Rating 4 - Poor. 71 out of 1007 reviews" "
Rating 2 - Terrible. 75 out of 1007 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Betty

Disliked: Cleanliness, property conditions & facilities
The pillows, pillows cases,towels,washcloths didn’t looked clean.
Stayed 3 nights in Mar 2024

8/10 Good

Robin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room had been recently remodeled, and was very nice! The bed was comfortable, the bathroom was large! Only downfall was the desk chair was broken, and when I sat in it, I flipped over backwards and almost hit the floor!! We would stay here again!
Stayed 1 night in Mar 2024
Response from M on Mar 22, 2024
Dear Robin,Your feedback is valuable to us and we appreciate your generous ratings for our hospitality standards. We are happy to know you liked your stay and we hope you choose us again in the future. Thank you for your business, we look forward to seeing you soon.Best regards,Management Team

2/10 Terrible

Patti

Traveled with group
Disliked: Cleanliness, property conditions & facilities
Smelled like cigarette smoke and was old, with holes in bedding and curtain
Stayed 1 night in Mar 2024
Response from M on Mar 22, 2024
Dear Patti,We are greatly disappointed to know that our rooms, furniture, or facilities did not work well for you. We shall look into the concerns you've mentioned to make sure that our rooms are adequately upgraded in terms of furnishings and maintenance. Thank you for giving us a detailed account of your stay and sharing your feedback with us accordingly. On that note, we request you give us another chance to rectify our errors and earn your trust!Sincerely,Management Team

10/10 Excellent

John, RInggold

Liked: Cleanliness, staff & service, property conditions & facilities
Affordable and ckesn
Stayed 1 night in Mar 2024
Response from M on Mar 8, 2024
Dear John,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future and we are indeed looking forward to your next visit. See you soon!Best regards,Management Team

10/10 Excellent

Dortha

Stayed 1 night in Mar 2024

8/10 Good

Angela

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast, clean room
Stayed 1 night in Mar 2024
Response from M on Mar 8, 2024
Dear Angela,Your feedback is very valuable to us and we appreciate your generous ratings for our hospitality standards. We are happy to know you liked your stay with us and we hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best regards,Management Team

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Ceiling had water stains that looked like mold. Security bolt was broken
Stayed 1 night in Feb 2024
Response from M on Feb 29, 2024
Dear James,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We assure you that we are indeed taking gradual steps to upgrade our property and enhance our hotel rooms to improve our quality of services. On that note, we hope you will choose to stay with us again in the future, so we can serve you even better. Best regards,Management Team

10/10 Excellent

Elizabeth

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s pet friendly, has a fridge, microwave and complimentary breakfast!!!
Stayed 1 night in Feb 2024
Response from M on Feb 21, 2024
Dear Elizabeth,It warms our hearts to see that your recent stay with us was delightful. Our entire staff, thank you for your generous rating and such lovely feedback. We are thrilled to know that you loved our friendly services, convenient locations, and comfortable accommodations. We will keep up the high hospitality standards and make your future stays even more pleasant. It is a great pleasure to host a valuable guest like you. We want to thank you for your business and we look forward to seeing you soon.Best regards, The Management Team

10/10 Excellent

Phillip, humble

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
WE HAVE STAYED HERE A FEW TIMES WITH NO PROBLEMS
Stayed 1 night in Dec 2023
Response from M on Feb 21, 2024
Dear Phillip,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best regards, The Management Team

4/10 Poor

Joel, Gulf Breeze

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from M on Feb 21, 2024
Dear Joel,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you could leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We value feedback from guests as they help us improve our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely, The Management Team

10/10 Excellent

Fernanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from M on Dec 23, 2023
Dear Fernanda,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
VERY HONEST REVIEW
I stayed here for 5 nights and it was a constant smell of heavy paint and another chemical smell. I got some room spray and used the entire bottle but it was useless cause that smell was still there. The tub and sink would clog up every time I use it. The bathroom had a strong urine smell like someone had constantly urinated on the floor. The shower curtain had someone else’s hair all over it. All the pillows had a yellow color and I ended up buying my own pillow case cause it looked really yucky to lay on and last thing is bugs. I’ve seen at least 6 small roaches crawling around on the floor and walls. Most of the towels that I was given had visible stains on them and I just didn’t feel comfortable using it on my body. My last complaint is the covers on the bed, that also had visible stains on top of it and I had to go bye small blankets to cover up the whole bed because I couldn’t sleep on or under that knowing I seen stains on them. Other than that my stay was okay and I guess that’s what I get for going the cheap way on a hotel
Stayed 5 nights in Nov 2023
Response from M on Nov 18, 2023
Dear Guest,We sincerely apologize for the unpleasant experience you had during your stay. We take your feedback very seriously and will be taking immediate action to address the issues you have raised. We are committed to providing our guests with a clean, comfortable, and enjoyable stay, and we regret that we fell short of your expectations in this instance. We hope that you will give us another chance to show you that we can provide the level of service you deserve.Sincerely,Management Team

10/10 Excellent

Maddison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from M on Nov 18, 2023
Dear Maddison,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

10/10 Excellent

Benjamin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower 8 was clean and the staff kept the room clean every day. The whole hotel was very well lighted up along with the parking lot. The only issue i had was that there was some roaches daily. Not many but still its not something anyone likes to see.
Stayed 2 nights in Nov 2023
Response from M on Nov 9, 2023
Dear Benjamin,Your feedback is very valuable to us, and we really appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us and that we were able to exceed your expectations. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best Regards,Management Team

8/10 Good

Robert C

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Adequate. reasonable price
Stayed 1 night in Oct 2023
Response from M on Nov 2, 2023
Dear Robert C,Your feedback is very valuable to us, and we really appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us and that we were able to exceed your expectations. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best Regards,Management Team

2/10 Terrible

Shelby

Traveled with family
Roach motel
I booked 3 rooms and 2 of the 3 were infested with roaches. The hotel was booked so I could not get another room. Refused to give me a refund since I prepaid for the room. They offered me roach spray!!! completely disgusting and unacceptable.
Stayed 1 night in Oct 2023
Response from M on Oct 27, 2023
Dear Shelby,Thank you for sharing your experience and we are so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience, and it is troubling to know that you faced such an unusual experience, especially with the condition of the hotel. We take this quite highly and your feedback will be shared with management so that appropriate steps can be taken. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

4/10 Poor

Megan

Stayed 1 night in Oct 2023
Response from M on Oct 13, 2023
Dear Megan,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

10/10 Excellent

FERGUS

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Budd family
The whole stay was nice . Quick check in and check out. Everyone was pleasant I talked with. Like the breakfast area and food.
Stayed 1 night in Oct 2023
Response from M on Oct 6, 2023
Dear Fergus,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team

10/10 Excellent

Lisa

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Sep 2023
Response from M on Sep 29, 2023
Dear Lisa,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

10/10 Excellent

Donna

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023
Response from M on Sep 29, 2023
Dear Donna,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

8/10 Good

Judy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy & pleasant check in. On entering nice size room there was an odour but again this was from air con unit. Room seemed clean. Very comfortable beds, good to have microwave & fridge, nice shower with hot water. It was good to have a small pool but things need fixing. Handrail to steps in removed & in 5ft end only the bars (no steps). I did swim though. There was a breakfast with hot and cold so something to start the day which was good. Walking distance to Burger King and gas station and seems like lots of other places local. We just used as a base to sleep.
Stayed 2 nights in Sep 2023
Response from M on Sep 22, 2023
Dear Judy,Thank you for your feedback. We apologize for the odor from the air conditioning unit, and we will have our maintenance team inspect and repair the pool handrail as soon as possible. We are glad that you found our beds comfortable and enjoyed the breakfast. We hope to see you again soon.Best Regards,Management Team

2/10 Terrible

Jose

Stayed 3 nights in Sep 2023
Response from M on Sep 22, 2023
Dear Jose,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

10/10 Excellent

Tray

Good
Stayed 1 night in Sep 2023
Response from M on Sep 14, 2023
Dear Tray,It is extremely pleasing to know you enjoyed your stay with us and that you have rated our hospitality and accommodations so highly! it is our utmost pride to cater to valuable guests like you and we will offer yet another awesome hospitality experience next time. Thank you for your business, and we can't wait to serve you again. Best Regards,Management Team

6/10 Okay

Miles

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Find something better.
Hotel is run down and dirty. The mini fridge was leaking into the room floor and had to be mopped up with towels. There was also a lot of bugs on the curtain and ceiling.
Stayed 1 night in Sep 2023
Response from M on Sep 14, 2023
Dear Miles,We were very disappointed to read about your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We certainly empathize regarding the points you mention in your review that you experienced. We will look into each issue that you have noted in an attempt to correct and improve our hotel and services.Sincerely,Management Team

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location near to I-65, clean, quick check in and check out. Good breakfast
Stayed 1 night in Aug 2023
Response from M on Sep 14, 2023
Dear Jose,It is extremely pleasing to know you enjoyed your stay with us and that you have rated our hospitality and accommodations so highly! it is our utmost pride to cater to valuable guests like you and we will offer yet another awesome hospitality experience next time. Thank you for your business, and we can't wait to serve you again. Best Regards,Management Team

10/10 Excellent

Terence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it was the best hotel (Super 8). It was cleanness room and very comfortable to stay. Will be back to stay at this hotel.
Stayed 1 night in Aug 2023
Response from M on Sep 14, 2023
Dear Terence,It is extremely pleasing to know you enjoyed your stay with us and that you have rated our hospitality and accommodations so highly! it is our utmost pride to cater to valuable guests like you and we will offer yet another awesome hospitality experience next time. Thank you for your business, and we can't wait to serve you again. Best Regards,Management Team

10/10 Excellent

Derek

Stayed 1 night in Aug 2023
Response from M on Sep 14, 2023
Dear Derek,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

10/10 Excellent

Nicole

Stayed 1 night in Aug 2023
Response from M on Sep 14, 2023
Dear Nicole,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

2/10 Terrible

Linda

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Don't even consider it!!
Very dirty and awful beds. 1st room smelled of smoke, 2nd mary jane, 3rd old food and the 4th musty old stink. The desk clerk was helpful in that he opened up doors for us to see if there was any offensive odors until we found a room that was decent enough for the night but we did not stay for the second night reserved.
Stayed 2 nights in Jul 2023
Response from M on Sep 14, 2023
Dear Linda,We were very disappointed to read about your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We certainly empathize regarding the points you mention in your review that you experienced. We will look into each issue that you have noted in an attempt to correct and improve our hotel and services.Sincerely,Management Team

4/10 Poor

Nelson

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will never stay at a super 8 again.
Cocka-roaches, phone no dial tone, TV cracked screen, Bed linen constantly coming off the bed ie. not fitted, room service ie cleaning subpar.- Changing rooms didnt help
Stayed 4 nights in Jul 2023
Response from M on Sep 14, 2023
Dear Nelson,Thank you for sharing your experience and we are so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an unusual experience, especially with the condition of the hotel. We take this quite highly and your feedback will be shared with management so that appropriate steps can be taken. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

8/10 Good

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
I like that the property is clean but bring your own towel as their white towels have brown stains on them and the white sheets are dingy. What i didnt like the most is i specifically asked for a non smoking room for my nose is acute for cigarette smoke...i didnt rest well coz my room smells like a smoker's room and so is the sheets, and the people on my left and right side were all smoking! They smoke outside their doors and i can smell it! They're lying when they told me "all our rooms are non smoking" i will not trust that again, i will go over to the desk next time and ask for another NON SMOKING room...!
Stayed 4 nights in Jul 2023
Response from M on Sep 14, 2023
Dear Janice,It is extremely pleasing to know you enjoyed your stay with us and that you have rated our hospitality and accommodations so highly! it is our utmost pride to cater to valuable guests like you and we will offer yet another awesome hospitality experience next time. Thank you for your business, and we can't wait to serve you again. Best Regards,Management Team

10/10 Excellent

Alex

Stayed 1 night in Jul 2023
Response from M on Sep 14, 2023
Dear Alex,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

10/10 Excellent

Heather

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Very friendly staff. The room was spacious and clean. We had an issue with the toilet, but they came and fixed it right away. Very good hotel for the price
Stayed 1 night in Jul 2023
Response from M on Sep 14, 2023
Dear Healther,It is extremely pleasing to know you enjoyed your stay with us and that you have rated our hospitality and accommodations so highly! it is our utmost pride to cater to valuable guests like you and we will offer yet another awesome hospitality experience next time. Thank you for your business, and we can't wait to serve you again. Best Regards,Management Team

10/10 Excellent

Ashley

Stayed 1 night in Jul 2023

10/10 Excellent

Tillis

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and updated. Great water pressure. CLEAN BEDDING!! Young man on the front desk was very kind and polite.
Stayed 1 night in Jul 2023

10/10 Excellent

Sherri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel 8.
Large remodeled room very comfortable and clean. Not much on menu for breakfast but okay. Perfect location for our one night stay. Mexican restaurant very close.
Stayed 1 night in Jul 2023

8/10 Good

Tammra

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Was easy to get to
Stayed 1 night in Jul 2023

8/10 Good

Donald

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Could not check in till 4:00pm because of our room was not ready , had not been cleaned.
Stayed 1 night in Jul 2023

10/10 Excellent

Jamaica

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

8/10 Good

Sondra, Franklin

Liked: Cleanliness, staff & service
Overall all not bad but breakfast was disappointing.
Stayed 1 night in Jun 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Other than the mattress being broken down on one side, the room was good.
Stayed 2 nights in Jun 2023

10/10 Excellent

Mandy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent budget hotel
This is my 4th or 5th stay over the last three years. It’s excellent for a hotel in this price range. My stay was uneventful which is what you want it a hotel on the road. I will be back again.
Stayed 1 night in Jun 2023

10/10 Excellent

Shawn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfy
Was a stop for me and my family on the way to Florida. Very clean and quiet. Breakfast wasn’t the best but there is plenty of things around to go to instead.
Stayed 1 night in Jun 2023

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023

4/10 Poor

kate

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Water damage on ceiling, door to bathroom disgustingly filthy. Looks like it was dragged out of an old shed. Towels are tiny, breakfast not good. Beds ok, ac unit very loud. Will not sta6 here again
Stayed 1 night in May 2023

10/10 Excellent

Douglas J

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice little hotel!
Nice little hotel for the price. Just a quick blip along our journey but worth the money.
Stayed 1 night in May 2023

6/10 Okay

Sharon, Miami

Traveled with family
Liked: Staff & service
The rooms smelled like smoke and beds squeaked due to the metal frame.
Stayed 4 nights in May 2023

8/10 Good

Vickie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Look Out For The Beds
my only issue was the beds are on a metal platform that “Sounds” each time you sit on it….kind of like metallic thunder
Stayed 1 night in May 2023

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Stayed 1 night in May 2023