Indoor pool

Reviews of Best Western Laval-Montreal

2.5 out of 5
Best Western Laval-Montreal
3655 Aut Des Laurentides, Laval, QC

Reviews

8.8

Excellent

Rating 10 - Excellent. 593 out of 1014 reviews" "
Rating 8 - Good. 296 out of 1014 reviews" "
Rating 6 - Okay. 67 out of 1014 reviews" "
Rating 4 - Poor. 23 out of 1014 reviews" "
Rating 2 - Terrible. 35 out of 1014 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was very very average.
Stayed 1 night in Mar 2024
Response from Best Western on Mar 27, 2024
Our breakfast is an open buffet. There is a lot of options and it varies everyday.

2/10 Terrible

Rodale

Traveled with family and small children, Traveled with family
Disliked: Amenities
Dirty room. Manager didnt resolve complaint.
Stayed 5 nights in Mar 2024
Response from Sarah on Mar 23, 2024
Dear Rodale Dwyer-hamilton,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me directly at 1 450 681 9000 poste 407.Sincerely,Emily LondonoDirectrice de la Réception/Front Desk ManagerBest Western Laval-Montreal

10/10 Excellent

Chantal

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Friendly. Good breakfast. Happy with our stay.
Response from Best Western on Mar 18, 2024
Thanks for choosing Best Western.

10/10 Excellent

JOSÉE

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and the employee at the front desk was very helpful and super polite
Stayed 1 night in Mar 2024
Response from Gayane on Mar 14, 2024
Thank you for your positive comment.

10/10 Excellent

Taylor

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here (Sarah and V) are time and time again very friendly, proficient and professional. The facility and rooms are always clean and the pricing is competitive.
Stayed 1 night in Mar 2024
Response from Gayane on Mar 10, 2024
Thank you for your positive comment.

10/10 Excellent

James

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was wonderful. Room was clean. Will stay again.
Stayed 2 nights in Feb 2024
Response from Gayane on Mar 1, 2024
Thanks for your positive comment.

10/10 Excellent

nadia, savoie landing

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awsome service
Stayed 1 night in Feb 2024
Response from Gayane on Feb 29, 2024
Thank you for your positive comment.

8/10 Good

Patrice

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gym was no good. Lounge bar would have been nice to have open
Stayed 1 night in Feb 2024
Response from Gayane on Feb 29, 2024
Hello, the bar in our hotel is temporarily closed.

8/10 Good

Yvrande

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the breakfast buffet especially when traveling with small children, it had many options for them to enjoy as well as save us some money.
Stayed 3 nights in Feb 2024
Response from Gayane on Feb 28, 2024
Thank you for your positive comment.

8/10 Good

Elizabeth

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities
Very clean, great location. Staff was friendly and helpful. The pool needs to be cleaner. Breakfast was average, eggs were not warm, and they only had bacon all week long. Think both sausage and bavon should be served. The parking lot had too much ice in the beginning. But other than that I would return to this hotel. But please clean the pool better.
Stayed 5 nights in Feb 2024
Response from Gayane on Feb 26, 2024
Thank you for sharing your opinion with us. This will help us to improve for your next stay in our hotel. And regarding the breakfast, one day is bacon and the other day is sausage.

8/10 Good

vincenzo

Liked: Staff & service
Not excellent, ok hotel clean and easy
Stayed 1 night in Feb 2024
Response from Gayane on Feb 26, 2024
Thank you for coming in our hotel.

8/10 Good

Nathalie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Best Western on Feb 26, 2024
Merci.

10/10 Excellent

Stephanie

Stayed 1 night in Feb 2024
Response from Best Western on Mar 20, 2024
Merci beaucoup.

6/10 Okay

Andrew

Stayed 1 night in Feb 2024
Response from Gayane on Mar 20, 2024
Thank you for completing our survey.

8/10 Good

Fadi Ramsses Abdelmalek

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the stay there , friendly staff , breakfast was good but needs more variety
Stayed 2 nights in Dec 2023
Response from Tiziana on Feb 20, 2024
Thank you for the positive feedbacks of your stay.

6/10 Okay

Constantine

Traveled with family and small children
Liked: Cleanliness, staff & service
The hotel is Ok, but next time I would probably stay at the Holiday Inn nearby, if I wanted the same caliber experience with a bot more transportation convenience.
Stayed 1 night in Jan 2024
Response from Gayane on Feb 11, 2024
Thank you for giving your opinion, we appreciate it.

8/10 Good

Tanya

Stayed 1 night in Jan 2024
Response from Best Western on Mar 20, 2024
Merci beaucoup

8/10 Good

Jean-Louis, Boisbriand

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, and the personnel are very friendly even the breakfast location was very well organise and very clean.
Stayed 1 night in Jan 2024
Response from Gayane on Feb 3, 2024
Merci d'avoir répondu à notre sondage.

10/10 Excellent

PAULINE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I must say that I was very happy about everything at the hotel. I think the only issue for us is that there was only breakfast served at the hotel. It would be better if there was a restaurant for meals to be served throughout the day..very clean property and helpful friendly staff.
Stayed 2 nights in Jan 2024
Response from Gayane on Feb 3, 2024
Thanks for your comment. We will take in note and discuss with our colleagues about the meal during the day.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Property had a nice breakfast and friendly staff.
Stayed 1 night in Dec 2023
Response from Gayane on Feb 3, 2024
Merci d'avoir répondu à notre sondage.

10/10 Excellent

Abdulmuain

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Gayane on Feb 3, 2024
Merci d'avoir répondu à notre sondage.

10/10 Excellent

Spiro

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Gayane on Feb 3, 2024
Merci d'avoir répondu à notre sondage.

10/10 Excellent

noura

Stayed 1 night in Jan 2024
Response from Gayane on Feb 3, 2024
Merci d'avoir répondu à notre sondage.

10/10 Excellent

Marie-eve

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Gayane on Feb 3, 2024
Merci d'avoir répondu à notre sondage.

8/10 Good

Aleksandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was very friendly
Stayed 1 night in Jan 2024
Response from Gayane on Feb 3, 2024
Thanks for staying in our hotel.

10/10 Excellent

Nathalie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet place
Stayed 1 night in Jan 2024
Response from Gayane on Feb 3, 2024
Thanks for staying in our hotel.

8/10 Good

Zaid

Stayed 2 nights in Dec 2023
Response from Gayane on Feb 3, 2024
Merci d'avoir répondu à notre sondage.

10/10 Excellent

Matthias

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from emi on Dec 31, 2023
Merci beaucoup pour votre note!

10/10 Excellent

Spiro

Stayed 1 night in Dec 2023
Response from emi on Dec 31, 2023
Merci beaucoup pour votre note!

10/10 Excellent

Michel

Stayed 1 night in Dec 2023
Response from emi on Dec 31, 2023
Merci beaucoup pour votre note!

4/10 Poor

Philippe

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for 1 day
Response from Gayane on Feb 11, 2024
We appreciate your comment.

10/10 Excellent

Emile

Traveled with family and small children
Stayed 2 nights in Dec 2023
Response from EL on Dec 28, 2023
Merci beaucoup pour votre note !Nous espérons vous revoir de parmis nous à nouveau!

8/10 Good

Rosette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NO CARPET! It’s rare nowadays to find a hotel without carpet! Best Western is different and this is good! I LOVE it! I breathe odorless and clean air! Complimentary breakfast is also very convenient
Stayed 1 night in Dec 2023
Response from EL on Dec 28, 2023
Good Monrinig,Thank you so much for such nice comments and note!We hope to see you back!

6/10 Okay

Raymond

Traveled with partner
easy access and clean propertybut the breakfast option is not very good.
Stayed 1 night in Dec 2023
Response from EL on Dec 28, 2023
Thank, We will try to do better.

10/10 Excellent

Alexander

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay
Response from Gayane on Feb 11, 2024
Thank you for your positive comment.

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed it
Stayed 1 night in Dec 2023
Response from emi on Dec 20, 2023
Merci beaucoup pour votre note!Au plaisir de vous revoir !

10/10 Excellent

Hunter

Stayed 1 night in Dec 2023
Response from emi on Dec 20, 2023
Merci beaucoup pour votre note!Au plaisir de vous revoir !

10/10 Excellent

Andreane

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bien!
J’y retourne souvent, toujours satisfaite! Pour la première fois, j’ai utilisé la piscine! Très agréable! Pas de tapis, rénové!
Stayed 1 night in Dec 2023
Response from emi on Dec 20, 2023
Merci beaucoup pour votre note!Au plaisir de vous revoir !

10/10 Excellent

Maika

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from emi on Dec 20, 2023
Merci beaucoup pour votre note!Au plaisir de vous revoir

2/10 Terrible

Nathalie

Business traveler
Liked: Cleanliness
Disliked: Staff & service, amenities
We were sleeping and from the noise , screaming, running of the kifs the door of the room opened, the breakfast is very poor, and the rate was very expensive i paid almost 600 for 2 nights, i left and moved to another Hotel!
Stayed 2 nights in Dec 2023
Response from s on Dec 20, 2023
have a great day

10/10 Excellent

Faye

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks to the staff they are friendly!
Stayed 2 nights in Dec 2023
Response from emi on Dec 20, 2023
Thank you so much for your amazing note and quote.We hope to see you soon!

2/10 Terrible

Jayser

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
When we checked in the staff asked if we want housekeeping and I told her no then before we left the front desk I repeated it that I don’t want a housekeeping. The next day we went out to sightseeing all day, when return we saw 2 police in the front desk so continue walking to my room when I opened the door the bed was fixed and the other is not, the bathroom was refilled a soap only so I got upset. I went back to the front desk and it’s a different staff and the 2 police still there so she told me to wait until they’re gone. I complained about what happen and she was so rude as in very rude! She told me to wait tomorrow until she’s back in the front desk so I asked for the supervisor and told me that her supervisor can’t do anything . I mean this staff need to go back in training she is not thinking. Anyway next day I complained again in the front desk luckily it’s different staff again and the supervisor was there. So I told her about what happened and she apologized about what happened. Supervisor was professional but other staff was unprofessional need to be trained or replaced.
Stayed 3 nights in Nov 2023
Response from EL on Dec 28, 2023
We already discused with the client.

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très bon accueil. Très propre
Stayed 1 night in Dec 2023
Response from emi on Dec 20, 2023
Merci beaucoup pour votre note, ainsi que bons et beaux commentaires.J'espère vous recevoir parmi nous à nouveau svp.

8/10 Good

Ludovik

Stayed 1 night in Dec 2023
Response from EL on Dec 28, 2023
Merci beaucoup pour votre note !Nous espérons vous revoir de parmis nous à nouveau!

8/10 Good

Desty Dieuvernes

Stayed 7 nights in Nov 2023
Response from emi on Dec 20, 2023
merci beaucoup pour votre note!

10/10 Excellent

Mathieu

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place
Very comfy and Clean!
Stayed 1 night in Nov 2023
Response from Tiziana on Nov 30, 2023
Thank you for your positive feedbacks.

8/10 Good

Marc

Business traveler
Nothing wow. Do the job if you need a place to sleep. Which I did.
Stayed 1 night in Nov 2023
Response from Gayane on Nov 30, 2023
Thank you for completing our survey.

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was a a one very nice stay great staff and helpful
Stayed 2 nights in Nov 2023
Response from Tiziana on Nov 29, 2023
Thank you for your positive feedbacks.

8/10 Good

Khaled

Liked: Cleanliness, staff & service, property conditions & facilities
The heater too noisy in the room
Stayed 2 nights in Nov 2023
Response from Tiziana on Nov 29, 2023
We apologize on behalf of the Best Western Hotel Laval, of your hotel experience. Please let us know for your next stay if you feel there is/are something wrong. We will get to fix the issue as soon as possible. Thank you

8/10 Good

Ben

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms and pool. Breakfast included is convenient. Only issue was finding dining in the area when we have 2 young kids.
Stayed 1 night in Nov 2023
Response from Tiziana on Nov 29, 2023
Thank you for choosing to stay with us.