Ratings based on 202 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
84% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by Cornel from Saint John, NB

Old, noisy, terrible restaurant &breakfast service

Posted Apr 12, 2014
One of the worst hotel I ever stayed in... Needs change!
Comment from
Jan 16, 2014
I'm sorry to hear that you did enjoy your stay with us and that you encountered some issues, we try our best to satisfy all our clients and I guess we have failed in this case . We will the comments we can improve on and work on them.
4 out of 5
Recommended
for Business Travelers
by lee from toronto

nice

Posted Mar 24, 2014
good, nice and quite no complines, closed to HW and middle of the city
Comment from
Jan 27, 2014
Thank you for your comments.
Comment from
Jan 27, 2014
Thanks for your comments
2 out of 5
by peter from canada

Not a Best western PLUS!

Posted Mar 21, 2014
This hotel is not a 3 star it's a solid 2. To me it is not considered a best western PLUS by any means! I have stayed in best western plus, all over Canada and have enjoyed them thourly, but this particular place wasn't good. FYI the bar/lounge is in the middle of hotel which is surounded by rooms, and yes my room was one of those rooms ( not a good thing ). They allow people to stay in the bar and be loud till 2:00AM. Obviously I was woken up on a Wednesday night, by people drinking, playing pool and being loud. If it was a Friday night I could understand, but What bothered me more was the fact that the people in the bar/lounge were employees!!! Drinking and playing pool at 2:00am on a Wednesday night!
Comment from
Jan 25, 2014
I am sorry to hear that you feel this way about our hotel and I am very surprised to here that on a wednesday nght bar was opened until 2 am when we close at 10:30 pm. I will look into this and make sure it does not repeat itself. As for the way the hotel is constructed I am sorry but we cannot do anything about it and if needed that the noise level was loud and you would of called the front desk it would of been our pleasure to have changed your room. Thanks for the comments and we will look into the bar caomment.
1 out of 5
by A verified traveler

SUBPAR AT BEST :(

Posted Mar 17, 2014
Hotel was extremely noisy, our room was right outside the dining room and ice machine, no sleeping in here. The room had NO windows. We paid an extra charge for four people and got only three towels. No shampoo. The TV was old and had a distorted picture.
Comment from
Jan 19, 2014
Sorry to hear that you did not enjoy your stay due to your room location. It would of been our pleasure to change your room if we were aware of the situation. I thank you for your comments and we will look at improving ourselves.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to highway at fait price!

Posted Mar 16, 2014
Had to schedule a last minute reservation, so I ended up saving 10% on normal rate! Room was quiet and comfy, food seemed ok, to bad I had to leave early! Best western, the best place to stay!
Comment from
Jan 18, 2014
Thank you very much for the positive comments.
Comment from
Jan 18, 2014
Thanks for your comments
Comment from
Jan 18, 2014
Thank you very much for the positive comments.
3 out of 5
by Lynette from Almonte, Ontario

there were 3 power outages while we were there.

Posted Mar 15, 2014
Pros: The staff deserve a raise, power outages they handled well.
Cons: lighting in the pool area, temperature control.
Location: it is right off the highway, but no coffee places near by or gas bars
the place was clean but the serving staff at the hotel restaurant had one staff. The hotel room balcony opened out onto the bar/pool table area...which was rather noisy until late into the night. The room itself was hot...even though we turned the thermostat down, we were told that the air conditioners were off for the season. The ice machines were on the first floor and we were on the 3rd floor. Staff were very nice though. The menu had 2 meals but only one was available.
Comment from
Jan 17, 2014
Sorry for the heat in the room but unfortunately we do have to turn off the air conditioning during winter months. Thank you for the comments on staff I will transfer them the message.
Comment from
Jan 17, 2014
Thanks for the comments
5 out of 5
Recommended
for Everyone
by A verified traveler

Great

Posted Feb 19, 2014
It was a good place to stay!! Eggs and bacon or sausages was included in the free breakfast...!!
3 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Nov 20, 2013
Pros: Bed & pillow comfortable
Cons: Breakfast & coffee could be improved
Location: Was staying for business
5 out of 5
Recommended
for Everyone
by marianam from kitchener on

Posted Nov 18, 2013
Very nice hotel, easy access, great for you and your pets.
5 out of 5
Recommended
for Everyone
by A verified traveler

This traveler left a rating score only Posted Nov 16, 2013