Ratings based on 1,388 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
91% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler from winnipeg

old hotel, nice location.

Posted Jul 30, 2014
Pros: location
old hotel. the room we got was small (with 2 queen size beds) and had smoking smell, but it is supposed to be a non-smoking room.
5 out of 5
Recommended
for Everyone
by A verified traveler from Princeton. N.J.

Posted Jul 29, 2014
We loved this hotel..great location (central)….staff friendly and helpful…room very attractive and cosy. We had a great view from our room, which was an extra. Restaurant was excellent also.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 29, 2014
The beds were comfortable. The staff was very friendly. When we arrived 4 hours before check in, our room was ready for us.
4 out of 5
Recommended
for Families
by A verified traveler

Great location

Posted Jul 29, 2014
Pros: Well located and the staff, especially the concierge, are wonderful.
Cons: Room was a little small for me and my family. The small bistro wait staff were not on top of things in the way I expected.
Location: Perfectly located in the center of downtown for shopping, exploring, eating, you name it.
This is wonderfully located right downtown with easy access to the metro and underground shopping. Many of the sights and restaurants are in easy walking distance.
5 out of 5
Recommended
for Everyone
by A verified traveler from Ottawa

Great

Posted Jul 29, 2014
hotel has a great location downtown access to the train good walking distance to everything
Comment from Hotel Management
Jul 30, 2014 by Manager, Hotel Management
Dear Ben - Thank you for your visit. We're happy to hear the great location of the hotel made your stay even more pleasant. We hope you will visit us again soon from Ottawa. Best regards.
1 out of 5
by A verified traveler from Los Angels, CA

Old Old Old

Posted Jul 28, 2014
Pros: Nothing just the fact that is located close to everything Down town, Old Montreal)
Cons: Renovate the rooms
Location: Location is good. 10 minute walk from every attraction in the city.
Horrible stay. Place needs a serious renovation. Everything looks old and dirty.
Comment from Hotel Management
Jul 30, 2014 by Manager, Hotel Management
Dear Alfa - We're deeply sorry to hear how disappointed you were with your recent stay. We always strive to offer the best experience to our guests and we apologize for not delivering the hotel experience you expected. Please know we have several important upcoming projects and still hope to have an opportunity in the future to redeem ourselves. Kind regards.
4 out of 5
Recommended
for Everyone
by A verified traveler from Lavaltrie, Qc

One Night at the Fairmont

Posted Jul 27, 2014
Pros: The staff and the whole experience.
Cons: The bedroom doors do not keep the noise out.
Location: Great Location! Next to a lot of the summer festivals!
Easy check-in, gave us a different room when we realized we had super noisy neighbours.
Comment from Hotel Management
Jul 29, 2014 by Manager, Hotel Management
Dear Richelle - Thank you for your visit. We're glad you enjoyed your overall stay with us. We're also happy to hear our front desk team was able to accommodate you in another room for a good night sleep. We hope you will visit us again soon. Best regards.
4 out of 5
Recommended
for Everyone
by A verified traveler from Ottawa

Great location...

Posted Jul 24, 2014
Central location and lovely staff. The hotel is starting to show it's age and starting to look a little grimy.
Comment from Hotel Management
Jul 26, 2014 by Manager, Hotel Management
Dear CK - Thank you for your lovely comments about our staff members and the convenient location of the hotel. We appreciate your candid feedback and please know we have several projects to address the concerns you expressed. We still hope to have an opportunity to welcome you back to one of our proporties soon. Kind regards.
5 out of 5
Recommended
for Everyone
by A verified traveler from Victoria, bc

Perfect service

Posted Jul 24, 2014
I Had forgot some cloths in the room and they send them back express post, really good service. Thank you Genevieve I did not have the time of my flight... the concierge got all the info for me, great service. I would go back there in a heart beat!!!
Comment from Hotel Management
Jul 26, 2014 by Manager, Hotel Management
Dear Jasmin - We're delighted to read how much you enjoyed your recent visit to Montreal. Thank you for your beautiful note regarding the assistance from our staff members in sending you the items that were left behind. Rest assured your positive feedback has already been shared with Genevieve and the team. Until next time, we're sending you our best regards.
2 out of 5
by A verified traveler from Miami, FL

should be ranked as a 2.0

Posted Jul 24, 2014
Pros: Valet is about the only thing that was good, they were nice.,, they're close to downtown
Cons: This place needs a makeover badly, room, service, attitude.
Location: the downtown area had things to do like bars, restaurants, movies, and shops.
The rooms are old and dirty, coffee cups had coffee stains from previous guest,, . mold in bathroom, small, so small that when you sit on a toilet your body is pressing against sink. AC sucks, TV sucked, only american new channels, everything else on TV is in French. during the night staff is missing , restaurants in hotel close by 11pm - 12am... Valet is about the only thing that was good, they were nice. This place needs a makeover badly. 2.0 top..
Comment from Hotel Management
Jul 25, 2014 by Manager, Hotel Management
Dear Reggy - We're deeply sorry to hear the details of your recent stay. We appreciate your detailed feedback and rest assured your comments have already been shared with our executive housekeeper and chief engineer for immediate attention. We have several important ongoing and upcoming projects to upgrade our guest rooms and we sincerely hope to have an opportunity to welcome you back in the future. Best regards.