Ratings based on 551 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
92% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Great hotel v beautiful garden

Posted Sep 14, 2014
I like this hotel modern furniture beautiful nice swimming pool and garden but view from my room was not that great it was in same level to garden so actually no view
Comment from Hotel Management
Sep 17, 2014 by Hotel Manager, Hotel Management
Thank you for your nice review and we hope to welcome you back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from quebec

Great hôtel great location

Posted Sep 7, 2014
We really enjoyed our stay. Great pool and really well located
Comment from Hotel Management
Sep 17, 2014 by Hotel Manager, Hotel Management
Many thanks for the staying with us and for giving us a 5 star review! We look forward to your next visit!
4 out of 5
Recommended
for Everyone
by A verified traveler from Winnipeg

Central hotel accessible to major attractions

Posted Sep 2, 2014
My husband and I stayed over the long weekend and really enjoyed our stay. The hotel was quiet, staff pleasant, rooftop pool was well-maintained. The location is within walking distance of Old Montreal, Bell Centre, and the major shopping district. A 5-minute walk to the airport shuttle as well.
Comment from Hotel Management
Sep 17, 2014 by Hotel Manager, Hotel Management
Thank you for your kind review. I'm very pleased to read that you really enjoyed your stay with us. Come back soon for another getaway!
4 out of 5
Recommended
for Everyone
by A verified traveler

nice hotel near downtown, very convenient

Posted Sep 2, 2014
staff in the hotel are very nice and helpful. Room is clean and comfortable.
Comment from Hotel Management
Sep 17, 2014 by Hotel Manager, Hotel Management
Thank you for staying with us and we'd love to see you again soon!
3 out of 5
by A verified traveler

Not what was advertised.

Posted Aug 29, 2014
Pros: Kind staff
Cons: Updated decor and elevators to the rooms.
Location: Linked to the underground city and Metro (VERY convenient). Near bars and pubs and Old Montreal is only two metro stops away!
The room we booked was advertised as having floor to ceiling windows and luxury. The rooftop garden was nice, the pool was heated but average and the room was very mediocre for the price. It was small and unremarkable It was equal to a stay at the holiday inn with a heated pool. I was very shocked in a bad way upon arrival. The room was clean and comfortable and the staff was kind, but this was nothing to write home about or pay so much for. Furthermore, it is NOT friendly to the differently-abled. There are no elevators up to the rooms from the lobby. Nice for an average stay but pricey for what you get. If you are looking for something higher scale this is not the place. Do not let the advertised blurb fool you. I learned the hard way.
Comment from Hotel Management
Sep 17, 2014 by Hotel Manager, Hotel Management
Thank you for your feedback. I am very sorry to read that we did not meet your expectations. Indeed, we do not have floor to ceiling windows in our rooms and if I find where you saw that, I will have it changed promptly. However, our windows can open for you to enjoy some fresh air. We have an elevator that leads to the guestrooms, but you probably did not see it. We will work hard to improve the signage to indicates its location to all. Our pricing is comparable to other four-star hotels in the area, and we feel we provide good value given our central location and extensive facilities. But clearly this was not your impression and for that I offer my apologies.
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Aug 25, 2014
It´s a good hotel. It´s located close from 747 route (airport bus) and 5 or 6 blocks from convention center.
Comment from Hotel Management
Aug 27, 2014 by Hotel Manager, Hotel Management
Thank you for choosing us for your most recent stay in Montreal. Come back soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Mcnewyork

Posted Aug 24, 2014
Short 2-night trip was very pleasant, great location!
Comment from Hotel Management
Aug 27, 2014 by Hotel Manager, Hotel Management
Thank you for staying with us during your short getaway! See you soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

nice hotel very clean!

Posted Aug 19, 2014
short and sweet, room very clean friendly staff great for kids. would most definitely stay again!
Comment from Hotel Management
Aug 22, 2014 by Hotel Manager, Hotel Management
Thank you for choosing us and for recommending us to others! Come back soon!
2 out of 5
by A verified traveler from Calgary

Great location, but disappointing hotel

Posted Aug 16, 2014
Pros: Great location
Cons: Needs substantial upgrades. Could definitely be cleaner. Needs better organization with regard to room readiness and could step up the service model.
Location: Saint Catherine street and Old Montreal - shopping, dining, and entertainment.
I was surprised to see how highly rated this hotel was and that it is considered a four star hotel. I experienced the same issue at check in that others have mentioned - being told my room wasn't ready and I'd have to wait 45 minutes, in spite of the fact that I arrived after 3 pm, which is their check in time. (They were a able to find one fairly quickly though). There was a musty, smoky smell throughout the hotel and the decor was tired and in need of upgrades. In the first room I was given, the musty/smoky smell was very strong - to the point where it felt difficult to breathe, and the bed skirts had multiple stains on them. I asked to be moved and was again told I'd need to wait 45 minutes, but then they rearranged again and found a room. The second room was a bit better for air quality and was cleaner, but still nowhere near a four star hotel standard, so we decided to change hotels - went down the street to the Fairmont Queen Elizabeth, which I highly recommend - beautiful hotel, fantastic service and great location. Re: service at the Bonaventure - I had forgotten my cell phone in the first room, and called the front desk to let them know. They had me come to the front desk and get a key for the first room to get the phone myself. Was surprised - I think any other 4 star hotel would have collected it and brought it to me.
Comment from Hotel Management
Aug 22, 2014 by Hotel Manager, Hotel Management
Dear Traveler Thank-you for your feedback from your recent visit to our hotel, I couldn’t agree more about our location, it certainly is close to everything! Here at the Hilton Montreal Bonaventure we strive pride ourselves on our high standard of cleanliness and customer service, clearly we were not at our best during your visit and for that I apologize. Our posted check-in time is indeed 3pm, and we do our very best to have our rooms available for check-in by that time. During our busy season this can sometimes be a challenge. I was shocked to hear that you were asked to return to reception and take a key to retrieve your forgotten cell phone as this is not our regular practice. Be assured that I have shared all of your comments with our management team and they are addressing with their associates. We thank-you again for your comments as they do help us get better. We hope that we will get to welcome you back to the Hilton Montreal Bonaventure in the future so we can show you a great guest experience.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in Montreal

Posted Aug 13, 2014
Pros: The room was nice a big and clean and the air conditioning while it worked!
Cons: Air conditioning.
Great room -- only thing was our air conditioning got altered when the room was clean so turned off in the middle of the night.
Comment from Hotel Management
Aug 16, 2014 by Hotel Manager, Hotel Management
Thank you for your nice review and I am truly sorry about the air conditioning turning off during the night. We hope to welcome you back soon!