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Reviews of Hotel Bonaventure Montreal

4 out of 5
Hotel Bonaventure Montreal
900 rue De La Gauchetiere West, Montreal, QC

Reviews

8.8

Excellent

Rating 10 - Excellent. 1874 out of 3095 reviews" "
Rating 8 - Good. 743 out of 3095 reviews" "
Rating 6 - Okay. 279 out of 3095 reviews" "
Rating 4 - Poor. 125 out of 3095 reviews" "
Rating 2 - Terrible. 74 out of 3095 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Allison

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay, the location was perfect for us as a home base to explore Montreal for the first time! Unfortunately the property is undergoing some construction so it wasn't always the quietest, and some of the hallways looked older and a little worse for wear, although very clean, and the WiFi was quite slow in the rooms. Apart from those small issues our stay was lovely, the pool was nice and the hot tub was lovely to relax in, the room was comfortable and clean and the staff were all extremely helpful and lovely
Stayed 5 nights in Apr 2024
Response from Cordially Front desk team on Apr 18, 2024
Thank you for choosing Hotel Bonaventure for your stay and for taking the time to write a review. We are so glad to hear that you enjoyed your stay here at the hotel. Our hotel aims to provide a truly unique experience, and we strive to ensure the best service to all our guests. We are glad to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to our hotel in the near future. King Regards, Venushan Balarajah Guest Services Manager

8/10 Good

Elizabeth

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My son loved watching the trains and swimming in the heated outdoor pool. Only negatives were we had to carry roller bags up a few stairs and it was confusing where to get towels for the pool. But overall, great hotel.
Stayed 1 night in Apr 2024
Response from Cordially Front desk team on Apr 18, 2024
Thank you for choosing Hotel Bonaventure for your stay and for taking the time to write a review. We are so glad to hear that you enjoyed your stay here at the hotel. Our hotel aims to provide a truly unique experience, and we strive to ensure the best service to all our guests. We are glad to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to our hotel in the near future. King Regards, Venushan Balarajah Guest Services Manager

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The heated rooftop pool was so great!!!
Stayed 2 nights in Apr 2024
Response from Cordially Front desk team on Apr 17, 2024
Thank you for choosing Hotel Bonaventure for your stay and for taking the time to write a review. We are so glad to hear that you enjoyed your stay here at the hotel. Our hotel aims to provide a truly unique experience, and we strive to ensure the best service to all our guests. We are glad to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to our hotel in the near future. King Regards, Venushan Balarajah Guest Services Manager

6/10 Okay

Tom

Traveled with partner
Liked: Staff & service, property conditions & facilities
Liked the hotub and pool area, would be nice if each room had a complimentary breakfast included
Stayed 2 nights in Apr 2024
Response from Cordially Front desk team on Apr 17, 2024
Thank you for choosing Hotel Bonaventure for your stay and for taking the time to write a review. We are so glad to hear that you enjoyed your stay here at the hotel. Our hotel aims to provide a truly unique experience, and we strive to ensure the best service to all our guests. We are glad to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to our hotel in the near future. King Regards, Venushan Balarajah Guest Services Manager

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Cordially Front desk team on Apr 18, 2024
Thank you for choosing Hotel Bonaventure for your stay and for taking the time to write a review. We are so glad to hear that you enjoyed your stay here at the hotel. Our hotel aims to provide a truly unique experience, and we strive to ensure the best service to all our guests. We are glad to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to our hotel in the near future. King Regards, Venushan Balarajah Guest Services Manager

4/10 Poor

Janet

Traveled with family
Liked: Staff & service
Just felt cold, inner walls were old stone, not very clean.
Stayed 1 night in Mar 2024
Response from Front desk team on Apr 17, 2024
Hello,Thank you very much for taking the time to share your comments with us. We are sorry for the inconvenience you had. We have taken this to management for immediate action to ensure that this incident does not happen again. We look forward to welcoming you back to our hotel in the future.Cordially,

10/10 Excellent

Ryan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Heated outdoor pool!
Stayed 4 nights in Apr 2024
Response from Front desk team on Apr 17, 2024
Hello,Thank you for choosing Hotel Bonaventure for your stay. We are delighted to hear that you enjoyed your stay here at the hotel. I am happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to our hotel in the future.Cordially

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Cordially Front desk team on Apr 16, 2024
Thank you for choosing Hotel Bonaventure for your stay and for taking the time to write a review. We are so glad to hear that you enjoyed your stay here at the hotel. Our hotel aims to provide a truly unique experience, and we strive to ensure the best service to all our guests. We are glad to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to our hotel in the near future. King Regards, Venushan Balarajah Guest Services Manager

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Front desk team on Apr 16, 2024
Hello,Thank you for choosing Hotel Bonaventure for your stay. We are delighted to hear that you enjoyed your stay here at the hotel. I am happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to our hotel in the future.Cordially

8/10 Good

candice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy in and out, fit the bill for a show at Centre Bell! Fun to use the outdoor pool! Bar area not that welcoming with lighting but seemed more like a conference space then hotel you want to hang out in the lobby areas. Good stay!
Stayed 2 nights in Apr 2024
Response from Cordially Front desk team on Apr 15, 2024
Thank you for choosing Hotel Bonaventure for your stay and for taking the time to write a review. We are so glad to hear that you enjoyed your stay here at the hotel. Our hotel aims to provide a truly unique experience, and we strive to ensure the best service to all our guests. We are glad to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to our hotel in the near future. King Regards, Venushan Balarajah Guest Services Manager

10/10 Excellent

Benjamin

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Liked pool
Stayed 1 night in Apr 2024

10/10 Excellent

Sylvie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Bonaventure on Apr 13, 2024
Bonjour Merci d'avoir choisi l'Hôtel Bonaventure pour votre séjour. Nous sommes ravis d'apprendre que vous avez apprécier votre expérience ici à l'hôtel. Nous sommes heureux d'apprendre que notre personnel et notre service ont su répondre à vos attentes et vos besoins. Nous sommes impatients de vous accueillir à nouveau dans notre hôtel à l'avenir.Cordialement,La réception

6/10 Okay

Terry

Sauna had 3 inches of water sitting stagnant on the floor and a slimy slippery mat under water. Dangerous and icky
Stayed 1 night in Mar 2024
Response from Front Desk Supervisor on Apr 13, 2024
Hello,Thank you for choosing Hotel Bonaventure for your stay. We are sorry for this inconvenient and we're going to change that as soon as possible.We are delighted to hear that you enjoyed your experience here at the hotel, and we are happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to our hotel in the near future.Front Desk Supervisor

10/10 Excellent

Marek

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The outdoor heated pool was a fantastic way to end the day after all the walking around and sight seeing. Great location. Staff is helpful and friendly and it is very clean and unique hotel.
Stayed 1 night in Apr 2024
Response from Hotel Bonaventure on Apr 13, 2024
Hello,Thank you for choosing Hotel Bonaventure for your stay. We are delighted to hear that you enjoyed your experience here at the hotel, and we are happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to our hotel in the near future.CordiallyFront desk team

6/10 Okay

Dr David

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was cool for me...raised temp 2 degrees, had no effect...meeting rooms were great, again on the cool side...staff was friendly and helpful
Stayed 1 night in Apr 2024
Response from Hotel Bonaventure on Apr 11, 2024
Hello,Thank you for choosing Hotel Bonaventure for your stay. We are delighted to hear that you enjoyed your experience here at the hotel, and we are happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to our hotel in the near future.CordiallyFront desk team

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Hotel Bonaventure on Apr 13, 2024
Bonjour Merci d'avoir choisi l'Hôtel Bonaventure pour votre séjour. Nous sommes ravis d'apprendre que vous avez apprécier votre expérience ici à l'hôtel. Nous sommes heureux d'apprendre que notre personnel et notre service ont su répondre à vos attentes et vos besoins. Nous sommes impatients de vous accueillir à nouveau dans notre hôtel à l'avenir.Cordialement,La réception

10/10 Excellent

Nicole

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located right next to the main train station. Very convenient location!
Stayed 1 night in Apr 2024
Response from Hotel Bonaventure on Apr 11, 2024
Hello,Thank you for choosing Hotel Bonaventure for your stay. We are delighted to hear that you enjoyed your experience here at the hotel, and we are happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to our hotel in the near future.CordiallyFront desk team

10/10 Excellent

Nancy Jane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located.
Stayed 1 night in Mar 2024
Response from Hotel Bonaventure on Apr 11, 2024
Hello,Thank you for choosing Hotel Bonaventure for your stay. We are delighted to hear that you enjoyed your experience here at the hotel, and we are happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to our hotel in the near future.CordiallyFront desk team

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Hotel Bonaventure on Apr 11, 2024
Bonjour Merci d'avoir choisi l'Hôtel Bonaventure pour votre séjour. Nous sommes ravis d'apprendre que vous avez apprécier votre expérience ici à l'hôtel. Nous sommes heureux d'apprendre que notre personnel et notre service ont su répondre à vos attentes et vos besoins. Nous sommes impatients de vous accueillir à nouveau dans notre hôtel à l'avenir.Cordialement,La réception

8/10 Good

Graham

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Hotel Bonaventure on Apr 11, 2024
Hello,Thank you for choosing Hotel Bonaventure for your stay. We are delighted to hear that you enjoyed your experience here at the hotel, and we are happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to our hotel in the near future.CordiallyFront desk team

10/10 Excellent

Ricardo

Liked: Property conditions & facilities
Nice staff and hotel is very well located. Everything is within a resonable distance.
Stayed 2 nights in Apr 2024
Response from Cordially Front desk team on Apr 9, 2024
Thank you for choosing Hotel Bonaventure for your stay and for taking the time to write a review. We are so glad to hear that you enjoyed your stay here at the hotel. Our hotel aims to provide a truly unique experience, and we strive to ensure the best service to all our guests. We are glad to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to our hotel in the near future. King Regards, Venushan Balarajah Guest Services Manager

10/10 Excellent

Matthew

Beautiful hotel with beautiful and clean rooms, friendly staff, and located close to downtown and directly beside the train station. Would come here again for sure!
Stayed 1 night in Apr 2024
Response from Front desk team on Apr 8, 2024
Hello,Thank you for choosing Hotel Bonaventure for your stay. We are delighted to hear that you enjoyed your stay here at the hotel. I am happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to our hotel in the future.Cordially

10/10 Excellent

Maurice

Liked: Cleanliness
Stayed 3 nights in Mar 2024
Response from Cordialement, La réception on Apr 9, 2024
Merci d'avoir choisi l'Hôtel Bonaventure pour votre séjour et d'avoir pris le temps d'écrire un commentaire. Nous sommes ravis d'apprendre que vous avez apprécié votre séjour ici à l'hôtel. Notre hôtel vise à offrir une expérience unique et veille à fournir le meilleur service à tous nos clients. Nous sommes heureux d'apprendre que notre personnel et que notre service a su répondre à vos besoins et attentes. Nous sommes impatients de vous accueillir à nouveau dans notre hôtel à l'avenir. Cordialement, Venushan Balarajah Directeur service à la clientèle

10/10 Excellent

Carter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Front desk team on Apr 9, 2024
Hello,Thank you for choosing Hotel Bonaventure for your stay. We are delighted to hear that you enjoyed your stay here at the hotel. I am happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to our hotel in the future.Cordially

10/10 Excellent

MV

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front desk team on Apr 7, 2024
Hello,Thank you for choosing Hotel Bonaventure for your stay. We are delighted to hear that you enjoyed your stay here at the hotel. I am happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to our hotel in the future.Cordially

6/10 Okay

DAIZO

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Cordially Front desk team on Apr 5, 2024
Thank you for choosing Hotel Bonaventure for your stay and for taking the time to write a review. We are so glad to hear that you enjoyed your stay here at the hotel. Our hotel aims to provide a truly unique experience, and we strive to ensure the best service to all our guests. We are glad to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to our hotel in the near future. King Regards, Venushan Balarajah

10/10 Excellent

Denis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Bonaventure on Apr 5, 2024
Bonjour Merci d'avoir choisi l'Hôtel Bonaventure pour votre séjour. Nous sommes ravis d'apprendre que vous avez apprécier votre expérience ici à l'hôtel. Nous sommes heureux d'apprendre que notre personnel et notre service ont su répondre à vos attentes et vos besoins. Nous sommes impatients de vous accueillir à nouveau dans notre hôtel à l'avenir.Cordialement,La réception

10/10 Excellent

Ashley

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the roof top heated pool!
Stayed 3 nights in Mar 2024
Response from Services Manager on Apr 3, 2024
Dear Ashley,Thank you for choosing Hotel Bonaventure for your stay and for taking the time to write a review. We are so glad to hear that you enjoyed your stay here at the hotel. Our hotel aims to provide a truly unique experience, and we strive to ensure the best service to all our guests. We are glad to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to our hotel in the near future. King Regards,Guest Services Manager

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice
Stayed 3 nights in Mar 2024
Response from Services Manager on Apr 2, 2024
Dear Joseph,Thank you for choosing Hotel Bonaventure for your stay and for taking the time to write a review. We are so glad to hear that you enjoyed your stay here at the hotel. Our hotel aims to provide a truly unique experience, and we strive to ensure the best service to all our guests. We are glad to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to our hotel in the near future. King Regards,Guest Services Manager

10/10 Excellent

Ashley

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a great family friendly hotel. Great location in the city with easy parking. The ducks were an added bonus ;)
Stayed 2 nights in Mar 2024
Response from Services Manager on Apr 2, 2024
Dear Ashley,Thank you for choosing Hotel Bonaventure for your stay and for taking the time to write a review. We are so glad to hear that you enjoyed your stay here at the hotel. Our hotel aims to provide a truly unique experience, and we strive to ensure the best service to all our guests. We are glad to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to our hotel in the near future. King Regards,Guest Services Manager

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always enjoy our stay. Clean rooms, great service and love the pool and hot tub. Walkable distance to shopping and bell centre. Great for families.
Stayed 2 nights in Mar 2024
Response from Cordially Front desk team on Apr 1, 2024
Thank you for choosing Hotel Bonaventure for your stay and for taking the time to write a review. We are so glad to hear that you enjoyed your stay here at the hotel. Our hotel aims to provide a truly unique experience, and we strive to ensure the best service to all our guests. We are glad to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to our hotel in the near future. King Regards, Venushan Balarajah Guest Services Manager

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Services Manager on Apr 2, 2024
Dear Cheryl,Thank you for choosing Hotel Bonaventure for your stay and for taking the time to write a review. We are so glad to hear that you enjoyed your stay here at the hotel. Our hotel aims to provide a truly unique experience, and we strive to ensure the best service to all our guests. We are glad to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to our hotel in the near future. King Regards,Guest Services Manager

8/10 Good

Kristi

Liked: Cleanliness
Stayed 3 nights in Mar 2024
Response from Cordially Front desk team on Apr 1, 2024
Thank you for choosing Hotel Bonaventure for your stay and for taking the time to write a review. We are so glad to hear that you enjoyed your stay here at the hotel. Our hotel aims to provide a truly unique experience, and we strive to ensure the best service to all our guests. We are glad to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to our hotel in the near future. King Regards, Venushan Balarajah Guest Services Manager

8/10 Good

Ashley

Traveled with family and small children, Traveled with family
This is a cool hotel due to the swim area, however it is run down in areas (although construction is occurring). I wish the pool was open later and maybe had adult only hours. The location is great if you’re going to the Bell Center as it’s accessible underground. The bedding also isn’t great. Staff was nice and the pros outweigh the cons, I’d stay here again.
Stayed 3 nights in Mar 2024
Response from Front desk Team on Mar 31, 2024
Hello,Thank you for choosing Hotel Bonaventure for your stay. We are delighted to hear that you enjoyed your stay here at the hotel. I am happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to our hotel in the future.Cordially

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location within walking distance to shopping. Beautiful outdoor space with heated pool and hot tub. Would return.
Stayed 1 night in Mar 2024
Response from Front Desk Team on Mar 31, 2024
Hello,Thank you for choosing Hotel Bonaventure for your stay. We are delighted to hear that you enjoyed your stay here at the hotel. I am happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to our hotel in the future.Cordially

2/10 Terrible

pascal

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
hotel mak isolé au sons... impossible de bien dormir on entendait les voisins da côte comme si il etais dans notre chambre avec nous... le stationnement qui est independent de lhotel coûte 27 $ a chaque fois que vous voulez revenir a lhotel je déconseille passé votre chemin
Stayed 1 night in Mar 2024
Response from La réception on Mar 31, 2024
Bonjour,Merci beaucoup d'avoir pris le temps de nous faire part de vos commentaires. Nous sommes désolés pour le désagrément que vous avez eu. Nous avons adressé cela à la direction pour une action immédiate ; pour s'assurer que cet incident ne se reproduise plus. Nous sommes impatients de vous accueillir à nouveau dans notre hôtel à l'avenir.Cordialement,

10/10 Excellent

Michelle

Traveled with partner
Liked: Amenities
Nice.
Stayed 2 nights in Mar 2024
Response from Hotel Bonaventure Team on Mar 29, 2024
Dear Michelle, Thank you for choosing the Hotel Bonaventure. We are happy to hear you enjoyed your stay with us. We look forward to seeing you again! Best regards,

2/10 Terrible

brad

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front desk team on Mar 30, 2024
Hello,Thank you very much for taking the time to share your comments with us. We are sorry for the inconvenience you had. We have taken this to management for immediate action to ensure that this incident does not happen again. We look forward to welcoming you back to our hotel in the future.Cordially,

8/10 Good

Nancy

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from Front desk team on Mar 30, 2024
Hello,Thank you for choosing Hotel Bonaventure for your stay. We are delighted to hear that you enjoyed your stay here at the hotel. I am happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to our hotel in the future.Cordially

6/10 Okay

Soyoung

Business traveler
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Very outdated venue
Stayed 1 night in Mar 2024
Response from Cordialement, La réception on Mar 29, 2024
Au nom de la direction et de tous ceux qui travaillent à l'Hôtel, Nous tenons à vous présenter nos lus sincère excuses pour la mauvaise expérience que vous avez vécue lors de votre séjour dans notre hôtel. Nous sommes désolés pour tout inconvénient que vous avez pu expérimenter. En conséquence, nous avons pris les précautions nécessaires pour assurer que de tels incidents ne se reproduisent plus. Nous apprécions votre compréhension et votre coopération. Nous sommes reconnaissants pour votre fidélité et nous espérons vous accueillir à nouveau très bientôt.Cordialement, Venushan Balarajah Directeur service à la clientèle

10/10 Excellent

Lindie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Room was clean and quiet ! The staff knew exactly at what time our concert would end and they were right ! Guylaine at the Bisco for breakfast was an absolute gem. Such a nice lady.
Stayed 1 night in Mar 2024
Response from Cordially Front desk team on Mar 29, 2024
Thank you for choosing Hotel Bonaventure for your stay and for taking the time to write a review. We are so glad to hear that you enjoyed your stay here at the hotel. Our hotel aims to provide a truly unique experience, and we strive to ensure the best service to all our guests. We are glad to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to our hotel in the near future. King Regards, Venushan Balarajah Guest Services Manager

10/10 Excellent

Michel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Cordially Front desk team on Mar 29, 2024
Thank you for choosing Hotel Bonaventure for your stay and for taking the time to write a review. We are so glad to hear that you enjoyed your stay here at the hotel. Our hotel aims to provide a truly unique experience, and we strive to ensure the best service to all our guests. We are glad to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to our hotel in the near future. King Regards, Venushan Balarajah Guest Services Manager

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Walkable to Bell Centre. Beautiful hotel
Stayed 1 night in Mar 2024
Response from Cordially Front desk team on Mar 29, 2024
Thank you for choosing Hotel Bonaventure for your stay and for taking the time to write a review. We are so glad to hear that you enjoyed your stay here at the hotel. Our hotel aims to provide a truly unique experience, and we strive to ensure the best service to all our guests. We are glad to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to our hotel in the near future. King Regards, Venushan Balarajah Guest Services Manager

2/10 Terrible

Jessica

Stayed 1 night in Mar 2024
Response from Front desk team on Apr 17, 2024
Hello,Thank you very much for taking the time to share your comments with us. We are sorry for the inconvenience you had. We have taken this to management for immediate action to ensure that this incident does not happen again. We look forward to welcoming you back to our hotel in the future.Cordially,

8/10 Good

Monica

Traveled with group
Liked: Amenities
The indoor pool is great.
Stayed 2 nights in Mar 2024
Response from Hotel Bonaventure on Mar 28, 2024
Hello Guest,Thank you for choosing Hotel Bonaventure for your stay and for taking the time to write a review. We are so glad to hear that you enjoyed your stay here at the hotel. Our hotel aims to provide a truly unique experience, and we strive to ensure the best service to all our guests. We are glad to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to our hotel in the near future. King Regards,

10/10 Excellent

Amy, Beaverbank

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was so conveniently located to the places we wanted to go. The rooms were very clean and spacious. The staff were all friendly and welcoming. A very pleasant stay
Stayed 3 nights in Mar 2024
Response from Hotel Bonaventure on Mar 27, 2024
Hello Guest,Thank you for choosing Hotel Bonaventure for your stay and for taking the time to write a review. We are so glad to hear that you enjoyed your stay here at the hotel. Our hotel aims to provide a truly unique experience, and we strive to ensure the best service to all our guests. We are glad to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to our hotel in the near future. King Regards,

10/10 Excellent

Joyce

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So close to the Bell Center, 5 min walk if even.
Stayed 1 night in Mar 2024
Response from Cordially Front desk team on Mar 27, 2024
Thank you for choosing Hotel Bonaventure for your stay and for taking the time to write a review. We are so glad to hear that you enjoyed your stay here at the hotel. Our hotel aims to provide a truly unique experience, and we strive to ensure the best service to all our guests. We are glad to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to our hotel in the near future. King Regards, Venushan Balarajah Guest Services Manager

8/10 Good

Nancy

Stayed 1 night in Mar 2024
Response from Front desk team on Apr 16, 2024
Hello,Thank you for choosing Hotel Bonaventure for your stay. We are delighted to hear that you enjoyed your stay here at the hotel. I am happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to our hotel in the future.Cordially

6/10 Okay

Amy

Stayed 3 nights in Mar 2024
Response from Front Desk Supervisor on Apr 15, 2024
Hello,Thank you for choosing Hotel Bonaventure for your stay. We are delighted to hear that you enjoyed your experience here at the hotel, and we are happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to our hotel in the near future.CordiallyFront de

8/10 Good

Paul

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I had some difficulty with booking an accessible room. I booked a room with two Queen size beds in December for March. The day before, I got a call saying this was not available. They changed to a King size bed that was supposed to have a pull out couch, but when we arrived it did not. We were three people. The front desk manager nicely compensated us for the inconvenience.
Stayed 2 nights in Mar 2024
Response from Front desk team on Mar 26, 2024
Hello,Thank you very much for taking the time to share your comments with us. We are sorry for the inconvenience you had. We have taken this to management for immediate action to ensure that this incident does not happen again. We look forward to welcoming you back to our hotel in the future.Cordially,