Ratings based on 1,251 Verified Reviews
They paid and stayed. We double-checked.
4.8 Room cleanliness
4.4 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
by A verified travelerfrom gatineau
Terribly unhelpful staff!Posted Nov 17, 2014
The staff are absolutely useless if anything goes wrong. Twice I have stayed here (on business) and have experienced difficulties which have led to huge delays in being checked in. Once I forgot the pin for my credit card, and once my credit card itself went missing (I had already paid in full online so this should not have been a problem). On both occasions, what should have been a minor nuisance that a customer-service oriented staff would immediately have sorted out, was turned into a nightmare by blindly procedure-bound staff who forced me to spend over an hour in the lobby making countless phone calls in order to solve a problem that shouldn't even have been a problem in the first place. My plans for the evening were ruined on both occasions due to the unhelpfulness of the staff. I will not ever be staying here again and will urge my work colleagues to avoid staying here either. There are plenty of other hotels in Montreal with far more congenial and helpful staff.
for Everyoneby A verified travelerfrom Huntsville, Ontario
Great hotel close to shopping and restaurantsPosted Nov 17, 2014
Stayed here for a quick trip to Montreal and had wonderful time. Hotel staff we very helpful and friendly and our room was very comfortable. Will stay here again!
for Everyoneby A verified travelerfrom Toronto
Nice central hotel in downtown MontrealPosted Nov 16, 2014
Pros: I love how quiet this hotel. I could sleep soundly without being disturbed. I also enjoyed the outdoor salted pool in the crisp fall nights. ;-)
Cons: Nothing...everything was up to standard and beyond. Much better than Fairmont Queen Elizabeth in Montreal! Much newer, cleaner and spacious.
Location: Shopping at Simons is just 2 minute walk. Close to everything as I am a walker!
Hotel was in a great location and close to the subway, shopping and walking distance to major locations. The staff were very friendly and made some very good suggestions as to where to eat, what to see and the best shopping areas base on my taste. They also left me a Birthday Card in my hotel room when I had arrived. It was a nice touch and I really appreciated it.
for Everyoneby A verified travelerfrom New Jersey
Centrally Located Boutique HotelPosted Nov 15, 2014
Pros: Nice, comfortable room. Decent price point. Centrally located in new town, plus the Peel Metro station is right across the street. Very convenient.
Cons: Valet parking queue area was not well delineated.
Location: Since it's so centrally located and in close proximity to the Metro, it's close to whatever you came to Montreal for - food, shopping, cathedrals, ...
We stayed at Le St-Martin while in Montreal for a friend's wedding. The staff was very accommodating and the room was very pleasant. The bed was comfortable, and the view from the room was good. (We stayed on the 12th floor.)
for Everyoneby A verified travelerfrom toronto
great location, very nice modern hotelPosted Nov 12, 2014
Cons: not charging us extra for extra people in the room
its a clean, cute boutique hotel, and I like that its a 4*, feels higher though, and its clean and the turndown service with snacks is clutch!
for Everyoneby A verified travelerfrom Calgary Ab
Full PackagePosted Nov 11, 2014
Awesome ,clean hotel with friendly, accommodating staff in a central location. What more could you ask for ?
for Couplesby A verified travelerfrom Los Angeles, CA
We stayed in a very nice and well furnished room.Posted Nov 8, 2014
Pros: Extremely friendly and helpful staff. Upgrade to a room on 12th floor
Cons: Cannot think of anything.
Location: Visit and shop in the extensive underground commercial center located beneath the hotel.
Desirable location in the heart of Montreal. Accessible to a variety of restaurants and coffee shops. Near museums and McGill University
for Everyoneby A verified travelerfrom Manhattan, NY
Rooms in Canada are always a little chilly.Posted Nov 7, 2014
Pros: Great location for shopping & dining. Good access to the airport freeway. Excellent restaurant for lunch & room service. Taxi queue across the street.
Cons: Better upgrades for frequent visitors not promoted. Getting a late checkout (1pm) on a Sunday was unnecessarily difficult. No real turn-down service.
Location: Chic uptown area near the park & mountain. On former site of famous Ben's deli, recently featured at the nearby excellent (if pricey) McCord Museum.
Get acquainted with the on-wall thermostat. Nice city views from the higher rooms. Pleasant (small) lobby with fireplace and Tv. Doormen are always present and professional. Not a lot of turnover with the Front Desk staff. Good location near Crescent Street for the F1 Grand Prix. And Simons (or Holt Renfrew) for shopping.
for Everyoneby A verified travelerfrom Ottawa
Nice HotelPosted Nov 4, 2014
Pros: Modern, clean, location was walking distance to Bell centre and many restaurants and shops
Cons: Valet parking seemed sketchy - on or off site?
Location: Bell Centre and many others
Overall good experience. Clean Rooms, Friendly Helpful Staff, reasonable price.
for Everyoneby A verified traveler
Posted Nov 4, 2014
Le St-Martin is clean and modern. Staff are very helpful.