Ratings based on 1,332 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
97% of guests recommend
4.8 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Ottawa, ON

Great Hotel and location.

Posted Mar 19, 2015
Pros: Hotel staff very friendly and accomodating. Room was very clean, comformtable and quiet.
Cons: Nothing, everything was perfect.
Location: Central to great shopping indoors and out.
Walking distance to great shopping and restaurants. Hotel staff very friendly and accomodating.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom St. John's Newfoundland CA

Posted Mar 18, 2015
Pros: I spent there just one night and did not see everything that had to offer but what I saw I liked every detail!
Cons: For my taste it has everything that is needed for a downtown hotel...
Location: Evrything was walking distance the meetingI had was just two blocks away, there are malls and reataurats near by as well.
Flights were OK nothing major to say other than i got email notifications would be nice to have it sent to the calendar to do a online checkin... The Hotel was excellent I called in advanced to let them know that i was going to check in late and right from the beggining you notice the difference!!! The person who checked me in her name Patricia is an extremely nice person she treated us very well with respect and always with a very beautiful smile!!!
2 out of 5
by A verified travelerfrom New York

Not so Great!

Posted Mar 9, 2015
Pros: The bed was comfortable.
Cons: SERVICE.........
Location: Good for Shopping!
As I had forgotten to give the restaurant in the Hotel my 20% off for Breakfast when I signed for check. I ran back to give it to them within 10 minutes after I left and I was told "Sorry Madam - we closed the check already - its too late"......Really? Too late ....you call that Service? When I complained to the Hotel - They didn't even care. Also my flight was cancelled and the Hotel didn't even care to help me out......I won't be coming back........ Dont Stay Here!!!!!!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great experience, right in downtown Montreal!

Posted Mar 2, 2015
Cons: The room was a bit chilly when I arrived, but once the staff helped me out with the temperature, it was great.
I really enjoyed this hotel. It was clean, comfortable and luxurious. The staff were friendly and the location was perfect!
4 out of 5
Recommended
for Everyone
by A verified traveler

Charming Hotel right downtown

Posted Mar 1, 2015
Location: The location is excellent, close to all the fabulous shopping & amazing restaurants.
A home away from home. A warm fireplace & smiling staff to greet you, when you arrive. The rooms were very clean & traditionally decorated. The bathroom was large & the window to the bedroom was a nice touch, it made the room look much larger. Over all the experience was very good.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 21, 2015
It was very beautiful. Exactly how it looks in the pictures.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Toronto

Nice hotel, but pool is not as advertised

Posted Feb 17, 2015
Great room, very clean. But I was very disappointed with the pool. On the website it look as if the pool is indoors and extends to the outdoors. Not the case. The VIP pool deck they talk about has two chairs and room for about three people. The entire pool is outdoors and very tiny.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location close to everything

Posted Feb 15, 2015
Very relaxing wonderful stay will definitely book this hotel again
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 10, 2015
Wonderful experience! Beautiful rooms, great location!!
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Ottawa, ON

The quality has decreased from my last stay...

Posted Feb 9, 2015
Pros: Staff were friendly and accommodating and valet service was fast.
Cons: Attention to detail, and if you need to re-shuffle a guest, at least offer to collect and move their bags if you need to send them to another room.
When we went up to our room, someone had already checked into it (always lock your door when you check in so someone doesn't try to enter your room after you!!) so we had to go back downstairs and check into another room. Cleanliness of the room was good overall, but the lotion in my bathroom was half used and had not been replaced, and there were a few rogue black hairs found in the shower (I am blonde). Overall, I think the quality of the hotel is good, but they need to pay more attention to the details as frequent travelers expect this.