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Reviews of Novotel Montreal Centre

3.5 out of 5
Novotel Montreal Centre
1180 rue de la Montagne, Montreal, QC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 720 out of 1172 reviews" "
Rating 8 - Good. 333 out of 1172 reviews" "
Rating 6 - Okay. 79 out of 1172 reviews" "
Rating 4 - Poor. 27 out of 1172 reviews" "
Rating 2 - Terrible. 13 out of 1172 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and room . Close to everything
Stayed 2 nights in Apr 2024

10/10 Excellent

Megan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I chose this hotel due to it's proximity to the Bell Center, which was barely a 5 minute walk. Great central location downtown, lots of restaurants nearby and plenty of parking garages close to the hotel. Rooms were modern and clean. The view wasn't the best from my particular room as it overlooked a dirty alleyway, but that wouldn't hinder me from booking here again in the future.
Stayed 1 night in Apr 2024
Response from Thomas Deegan, General Manager on Apr 19, 2024
Dear Megan,Thank you so much for taking the time to leave a comment regarding your stay at Novotel Montreal Centre.I am happy that you liked your stay and that you will stay with us again. . Hospitality is at the heart of everything we do and it is always very rewarding when guests take the time to give us such great feedback. We look forward to welcoming you back .Regards,

8/10 Good

Connor

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near Centre Bell and walkable to metro stations
Stayed 1 night in Apr 2024
Response from Thomas Deegan, General Manager on Apr 19, 2024
Dear Connor,Thank you for posting a review regarding your stay in Novotel Montreal Center, we are thrilled that you loved our central location.Kind regards,

6/10 Okay

Taylor

Traveled with partner
Liked: Cleanliness
Pricey for an average hotel, but the location was convenient for us. Under a 5 minute walk to the Bell Centre.
Stayed 2 nights in Apr 2024
Response from Thomas Deegan, General Manager on Apr 15, 2024
Dear Taylor,Thank you for choosing our hotel and taking the time to share your experience.Kind regards,

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Couldn’t fault the property for the price.
Stayed 1 night in Apr 2024
Response from Thomas Deegan, General Manager on Apr 15, 2024
Dear Andrew,Thank you for choosing our hotel and taking the time to share your experience.Kind regards,

10/10 Excellent

Amy J.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Thomas Deegan, General Manager on Apr 16, 2024
Dear Amy J,Thank you for choosing our hotel for your recent stay and for sharing your experience.Kind regards,

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Thomas Deegan, General Manager on Apr 15, 2024
Dear John,Thank you for choosing our hotel for your recent stay and for sharing your experience.Kind regards,

10/10 Excellent

Louise

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel walking distance to the Bell Centre. Wonderful buffet so many choices. The only thing is that the coffee maker is complicated to use.
Stayed 1 night in Apr 2024
Response from Thomas Deegan, General Manager on Apr 15, 2024
Dear Louise,Thank you for choosing our hotel and taking the time to share your experience.Kind regards,

10/10 Excellent

Jenny

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very pleasant and helpful. Hotel was clean and walkable to dinning and Bell Centre.
Stayed 1 night in Apr 2024
Response from Thomas Deegan, General Manager on Apr 15, 2024
Dear Jenny,Thank you for posting a review regarding your stay in Novotel Montreal Center, we are thrilled that you loved our central location and that our staff made your stay enjoyable.Kind regards

10/10 Excellent

Brigitte

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Thomas Deegan, General Manager on Apr 15, 2024
Dear Brigitte,Thank you for choosing our hotel for your recent stay and for sharing your experience.Kind regards,

6/10 Okay

david

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
AC was not working and rooms were 26 degrees Celsius, shower temp inconsistent and hard mattresses
Stayed 1 night in Apr 2024
Response from Thomas Deegan, General Manager on Apr 15, 2024
Dear david,Thank you very much for your comment, your feedback is welcome at Novotel Montreal Centre. Although we are disappointed to hear that someone’s stay was not to their satisfaction, we appreciate knowing what issues you experienced so that we can take the appropriate steps to correct them.Kind regards,

8/10 Good

Julie

Traveled with family
Liked: Amenities
Disliked: Property conditions & facilities
Good location NO working air conditioning It was terribly hot
Stayed 2 nights in Apr 2024
Response from Thomas Deegan, General Manager on Apr 12, 2024
Dear Julie,Thank you for choosing our hotel for your recent stay and for sharing your experience.Kind regards,

10/10 Excellent

John

Traveled with group
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Everything was downtown which was good. Parking a truck in the underground garage was a challenge. I don’t recommend parking a truck except if that’s all you got
Stayed 2 nights in Apr 2024
Response from Thomas Deegan, General Manager on Apr 12, 2024
Dear John,Thank you for posting a review regarding your stay in Novotel Montreal Center, we are thrilled that you loved our central location.Kind regards,

10/10 Excellent

James

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Im gave this a 5 star rating. Price, clean in a great location. Weekend trip based around a Habs game. Everything walking distances including arena, bars and restaurants.fifth time staying here and will return.
Stayed 3 nights in Apr 2024
Response from Thomas Deegan, General Manager on Apr 10, 2024
Dear James,Thank you for your nice evaluation and feedback. I am very glad that you enjoyed your stay with us and we are looking forward to welcoming you again soon. All the best,

2/10 Terrible

David

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not stay there after all do to being stuck at the airport. Pretty angry that I paid for a room I couldn't use
Stayed 1 night in Apr 2024
Response from Thomas Deegan, General Manager on Apr 9, 2024
Dear David,I invite you to communicate with me personally to share more details, so I can follow up with our personnel. Kind regards,

10/10 Excellent

George

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay here each time i go to Montréal for hockey games. Its a short walk to the Bell Centre and a close walk to shopping on Sainte Catherine street. Hotel rooms are cleen and beautiful. Staff are very friendly!!
Stayed 4 nights in Apr 2024
Response from Thomas Deegan, General Manager on Apr 9, 2024
Dear George,Thank you for your nice evaluation and feedback. I am very glad that you enjoyed your stay with us and we are looking forward to welcoming you again soon. All the best,

10/10 Excellent

Gerald

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No issues
Stayed 2 nights in Apr 2024
Response from Thomas Deegan, General Manager on Apr 9, 2024
Dear Gerald,Thank you for choosing our hotel for your recent stay and for sharing your experience.Kind regards,

8/10 Good

Tom

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great except for constant noise caused by construction in the area. Not good for sleeping.
Stayed 3 nights in Apr 2024
Response from Thomas Deegan, General Manager on Apr 4, 2024
Dear Tom,Thank you for taking the time to share your appreciation of our establishment.Kind regards,

10/10 Excellent

Trevor, Kamloops

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Thomas Deegan, General Manager on Apr 9, 2024
Dear Trevor,Thank you for choosing our hotel for your recent stay and for sharing your experience.Kind regards,

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Thomas Deegan, Directeur Général. on Apr 4, 2024
Dear Phil,Thank you for choosing our hotel for your recent stay and for sharing your experience.Kind regards,

8/10 Good

Karina

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Thomas Deegan, Directeur Général. on Apr 3, 2024
Chère Karina,Merci d’avoir choisi le Novotel Montréal Centre pour votre récent séjour et d'avoir pris le temps de partager votre opinion. Au plaisir,

6/10 Okay

Carla

Liked: Cleanliness
Strong smell of garbage. Only express machine - need basic coffee machine
Stayed 2 nights in Mar 2024
Response from Thomas Deegan, General Manager. on Apr 2, 2024
Dear Carla,Thank you very much for your comment, your feedback is welcome at Novotel Montreal Centre. Although we are disappointed to hear that someone’s stay was not to their satisfaction, we appreciate knowing what issues you experienced so that we can take the appropriate steps to correct them.Kind regards,

8/10 Good

Lori

Stayed 3 nights in Mar 2024
Response from Thomas Deegan, General Manager on Apr 21, 2024
Dear Lori,Thank you for choosing our hotel for your recent stay and for sharing your experience.Kind regards,

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience and affordable. The best option for the area in my opinion
Stayed 2 nights in Mar 2024
Response from Thomas Deegan, General Manager. on Apr 1, 2024
Dear David,Thank you for your nice review, we are delighted to read that our property met your expectations.Kind regards,

10/10 Excellent

Crystal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Novatel is the ideal hotel if going to the Bell Center, only a 4 minute walk. A few minutes in the other direction and you hit St. Catherine St. This is my second time staying at Novatel and I couldn't be happier with the hotel. The bathrooms are updated and the beds are so comfy. The front staff are super friendly.
Stayed 1 night in Mar 2024
Response from Thomas Deegan, General Manager. on Mar 28, 2024
Dear Crystal,Thank you for posting a review regarding your stay in Novotel Montreal Center, we are thrilled that you loved our central location and that our staff made your stay enjoyable. We look forward to welcoming you back when you come to Montréal, Best Regards,

10/10 Excellent

YING

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Stayed 1 night in Mar 2024
Response from Thomas Deegan, General Manager. on Mar 28, 2024
Dear Ying,Thank you for choosing our hotel for your recent stay and for sharing your experience. I am glad you have been satisfied with the hotel’s location.Kind regards,

10/10 Excellent

Julie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel!
Stayed 1 night in Jan 2024
Response from Thomas Deegan, General Manager. on Mar 28, 2024
Dear Julie,Thank you for your nice review, we are delighted to read that our property met your expectations.Kind regards,

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Thomas Deegan, General Manager. on Mar 28, 2024
Dear Linda,Thank you for choosing our hotel for your recent stay and for sharing your experience.Kind regards,

10/10 Excellent

Andre

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service at reception. Available parking
Stayed 1 night in Mar 2024
Response from Thomas Deegan, General Manager. on Mar 27, 2024
Dear Andre,What a pleasure to read that you enjoyed staying at Novotel Montreal Centre! Thank you for your nice comments that I will share with the rest of the team.Kind regards,

10/10 Excellent

Susan

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
Great location. Expensive dinning no Vending Machines
Stayed 4 nights in Mar 2024
Response from Thomas Deegan, General Manager. on Mar 25, 2024
Dear Susan,Thank you for choosing our hotel and taking the time to share your experience.Kind regards,

10/10 Excellent

Jason

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Y
Stayed 3 nights in Mar 2024
Response from Thomas Deegan, General Manager. on Mar 25, 2024
Dear Jason,Thank you for choosing our hotel for your recent stay and for sharing your experience.Best regards,

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and quiet
Stayed 3 nights in Mar 2024
Response from Thomas Deegan, General Manager. on Mar 19, 2024
Dear Emily,Thank you for your nice evaluation and feedback. I am very glad that you enjoyed your stay with us and we are looking forward to welcoming you again soon. All the best,

10/10 Excellent

Vincent

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 3 nights in Mar 2024
Response from Thomas Deegan, General Manager. on Mar 18, 2024
Dear Vincent,Thank you for posting a review regarding your stay in Novotel Montreal Center, we are thrilled that you loved our central location.King regards,

10/10 Excellent

Timothy

Traveled with group, Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great hotel. Excellent price, amazing location, good breakfast.
Stayed 3 nights in Mar 2024
Response from Thomas Deegan, General Manager. on Mar 18, 2024
Dear Timothy,Thank you for your nice evaluation and feedback. I am very glad that you enjoyed your stay with us and we are looking forward to welcoming you again soon. All the best,

8/10 Good

Heather

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from Thomas Deegan, General Manager. on Mar 18, 2024
Dear Heather,Thank you for choosing our hotel for your recent stay and for sharing your experience.Kind regards,

2/10 Terrible

James

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It was very nice hotel but no AC in the rooms and my room was 26c and could not sleep much
Stayed 4 nights in Mar 2024
Response from Thomas Deegan, General Manager. on Mar 15, 2024
Dear James,Thank you for taking the time to tell us about your experience at the Novotel Montréal Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Thomas Deegan, General Manager. on Mar 18, 2024
Dear Catherine,Thank you for choosing our hotel for your recent stay and for sharing your experience.Kind regards,

10/10 Excellent

Cindy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Mar 2024
Response from Thomas Deegan, General Manager. on Mar 15, 2024
Dear Cindy,Thank you for choosing our hotel for your recent stay and for sharing your experience.Kind regards,

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Thomas Deegan, General Manager. on Mar 15, 2024
Dear Brian,Thank you for choosing our hotel for your recent stay and for sharing your experience.Kind regards,

10/10 Excellent

Sarah

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in a great location and reasonably priced. One of my regular picks when attending events at Bell centre.
Stayed 1 night in Mar 2024
Response from Thomas Deegan, General Manager. on Mar 14, 2024
Dear Sarah,Thank you for your nice evaluation and feedback. I am very glad that you enjoyed your stay with us and we are looking forward to welcoming you again soon. All the best,

10/10 Excellent

Kristine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Thomas Deegan, General Manager. on Mar 14, 2024
Dear Kristine,Thank you for choosing our hotel for your recent stay and for sharing your experience.Kind regards,

8/10 Good

Talma

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room thermostat could not be adjusted and the room was too warm, otherwise, excellent hotel.
Stayed 4 nights in Mar 2024
Response from Thomas Deegan, General Manager. on Mar 12, 2024
Dear Talma,Thank you very much for your comment, we appreciate it as it helps us to improve our quality of service.Best regards,

10/10 Excellent

Rose

Liked: Cleanliness, staff & service, property conditions & facilities
Close to everything you need
Stayed 2 nights in Mar 2024
Response from Thomas Deegan, General Manager. on Mar 11, 2024
Dear Rose,Thank you for posting a review regarding your stay in Novotel Montreal Center, we are thrilled that you loved our central location.Best regards,

10/10 Excellent

Marguerite

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely small hotel, great staff, very helpful. Very centred around everything.
Stayed 3 nights in Mar 2024
Response from Thomas Deegan, General Manager. on Mar 11, 2024
Dear Marguerite,Thank you for your nice evaluation and feedback. I am very glad that you enjoyed your stay with us and we are looking forward to welcoming you again soon. All the best,

10/10 Excellent

Kelly

Stayed 3 nights in Mar 2024
Response from Thomas Deegan, General Manager. on Apr 1, 2024
Dear Kelly,Thank you for choosing our hotel for your recent stay and for sharing your experience.Kind regards,

10/10 Excellent

Maya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good service, clean facility, walking distance from a variety of restaurants & shops
Stayed 2 nights in Mar 2024
Response from Thomas Deegan, General manager on Mar 8, 2024
Dear MayaThank you for taking the time to give us a perfect review:) We hope to see you again for your future stays.

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Général
Stayed 1 night in Mar 2024
Response from Thomas Deegan, General manager on Mar 7, 2024
Dear MartinThank you for your perfect review. We hope to see you again soon. Kind regards

10/10 Excellent

Nahantara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Thomas Deegan, General manager on Mar 7, 2024
Dear Nahantara We are thrilled that everything went well during your stay and we hope to see you soonSincerely

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Love it.
Stayed 1 night in Feb 2024
Response from Thomas Deegan, General Manager. on Feb 29, 2024
Dear Patricia,Thank you for your nice review, we are delighted to read that our property met your expectations.Best regards,

10/10 Excellent

Layla

Stayed 2 nights in Feb 2024
Response from Thomas Deegan, General Manager. on Mar 21, 2024
Dear Layla,Thank you for choosing our hotel for your recent stay and for sharing your experience.King regards,