Ratings based on 1,049 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
92% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Perth, Australia

Convenient and comfortable.

Posted Sep 13, 2014
Pros: Comfortable and we enjoyed dining in.
Cons: Nothing
Location: Close to Main Street.
We stayed for only one night while waiting to join a cruise ship. It is located close to the Main Street but we needed a taxi to get to 'Old Montreal'.
Comment from Hotel Management
Sep 17, 2014 by Director of Sales, Hotel Management
Dear Jeff and Judy, Thank you for writing a review of your brief stay with us. I am happy to read that you found our offerings convenient and comfortable in order to prepare for your upcoming cruise. - Tom
4 out of 5
Recommended
for Everyone
by A verified traveler from NY

Posted Sep 11, 2014
Pros: the breakfast. Rooms very big
Cons: garage very narrow, skratched my van when exiting
friendly and helpful staff, big rooms, amenities ok, . Centrally located hotel, a pity that complimentary bottled water was not provided. Breakfast buffet very good, especially compared to US hotel grub. Overall a pleasant experience
Comment from Hotel Management
Sep 17, 2014 by Director of Sales, Hotel Management
Dear Ralf, I am glad that we could make your stay with us a pleasant experience! Thank you for the kind words. - Tom
2 out of 5
by A verified traveler

Will not be back

Posted Sep 8, 2014
Pros: Location
Cons: MUCH could be improved!
The only thing this total has going for itself is the location… Fortunately there are many other hotels well-located in Montreal! The thing that I found most surprising is the fact that the hotel charges for wi-fi… C'mon people, it's 2014; even the cheapest of motels offer free wi-fi. If you add internet charges plus the $26 they charge for parking, one might as well stay at a higher end hotel. We also had a few other problems: tub drain not working, alarm clock not working (we asked if they could give us one from another room, but were told that "it's not their policy"… so, no alarm clock). AND, there is a building going up across the street and work starts at 7 o'clock in the morning. I realize this is not the hotel's fault, but it's nevertheless irritating.
Comment from Hotel Management
Sep 17, 2014 by Director of Sales, Hotel Management
Thank you for your recent review. We offer a complimentary internet connection to all our guests, however, it is true that there is a fee for the high speed, like in most hotels in Montreal. As for the parking charges, the hotel has no say on the rates as it does not belong to us, and is handled by Vinci Park. As for the alarm clock, I will bring this topic to our team as the answer you seemed to have received is not up to our standard. We hope you will return in the future so we may have the opportunity to restore your affinity for Novotel Montreal Centre. - Tom
4 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Great location!

Posted Sep 6, 2014
It's ok. comfy bed, helpful staff. But most important this hotel is all about location. 1 min walk from St. Catherine street, 5 min from the big shopping malls and 20-30min walk from old Montreal. Recommended!
5 out of 5
Recommended
for Everyone
by A verified traveler

Convenient

Posted Sep 1, 2014
Pros: It is close to everything we want to do.
We always stay at this hotel when in Montreal. It is clean, 2 blocks to the Bell Centre, and in the heart of shopping and restaurants. Staff are friendly and helpful. Underground parking , 28$ a day.
Comment from Hotel Management
Sep 5, 2014 by Director of Sales, Hotel Management
Thank you for your review! We’re so pleased to read you are a loyal guest of ours. That is absolutely wonderful. I appreciate your kind comments about our friendly and helpful staff, as well. -Tom
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Wake up calls

Posted Aug 28, 2014
Pros: Very conveniently situated in the centre of downtown.
Cons: Please don't forget the wake-up calls.
The first morning, the wake-up call was 5 minutes late, the second morning, there was none. Other than that, very pleasant. I stayed at the Heathrow Airport Novotel a month ago and it was just fantastic!
Comment from Hotel Management
Aug 30, 2014 by Director of Sales, Hotel Management
I am sorry to hear about your wake-up call situation. I wish we could have rectified the problem while you were here. I’ll let our team know of your comments and we will see about how we can improve our services. Thank you for your review.
3 out of 5
Recommended
for Everyone
by A verified traveler from Montreal

Great hotel but the gym makes noise

Posted Aug 23, 2014
I stayed this hotel for 3 days. The room was clean and very specious. It was a good deal. However, there was one problem. The gym in the hotel was making noise and it was quite annoying sometimes. So, if you were assighned the room on the second floor, you may wanna change it.
Comment from Hotel Management
Aug 28, 2014 by Director of Sales, Hotel Management
I apologize for any discomfort the noise had caused you. I regret that we did not rectify the situation while you were there. Otherwise, I am happy you found our guest rooms to your liking. Thank you.
Comment from Hotel Management
Aug 27, 2014 by Director of Sales, Hotel Management
I apologize for any discomfort the noise had caused you. I regret that we did not rectify the situation while you were there. Otherwise, I am happy you found our guest rooms to your liking. Thank you.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, good location

Posted Aug 18, 2014
The hotel is located on a quiet street but close to shopping area, train station and touristic attraction. The rooms are modern and clean.
Comment from Hotel Management
Aug 20, 2014 by Director of Sales, Hotel Management
I am happy that you found our guest rooms, low noise level, and central location to your liking. Thanks for your input!
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Toronto

Nice hotel in central Montreal

Posted Aug 17, 2014
Pros: location, staff, security
Cons: mattress on the pullout bed
Only there one night. The room was clean. Staff was courteous and helpful.
Comment from Hotel Management
Aug 23, 2014 by Director of Sales, Hotel Management
Thank you for your comments. I am happy our staff and guest rooms were to your liking.
4 out of 5
Recommended
for Everyone
by A verified traveler from M

Excellent option in downtown Montreal

Posted Aug 16, 2014
Aside from the mini-bar 'sensor' which automatically charges your credit card, really enjoyed the stay. Room was modern, overall cleanliness great- grout in shower a bit dirty. Kaela was super helpful at check in and check out!
Comment from Hotel Management
Aug 20, 2014 by Director of Sales, Hotel Management
Kaela is a wonderful member of our team and it makes me very proud to hear that she provided you with a great experience while you stayed with us! Your feedback is much appreciated.