Ratings based on 1,456 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
93% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travelerfrom quito ecuador

parking and breakfast so expensive

Posted Mar 23, 2015
the hotel is so expensive in parking and breakfast in the end is expensive the total bill
2 out of 5
by A verified travelerfrom ON

Posted Mar 22, 2015
My experience wasn't great at all, not up to the eexpected level.
Comment from Hotel Management
Mar 24, 2015 by Tom, Hotel Management
Saousan, I am sorry we did not exceed your expectations during your stay with us. We are constantly working to improve our offerings, so we hope you will return for another stay in the future. Thank you. -Tom
3 out of 5
by A verified traveler

Nice hotel close to the bell centre and shopping.

Posted Mar 17, 2015
Nice hotel. Went to a Canadiens game and it's really close to the bell centre. It's a great hotel to stay at for the closeness to the bell centre and shopping. Our last morning there sucked because they are doing some renos and started at 8 in the morning.
Comment from Hotel Management
Mar 23, 2015 by Tom, Hotel Management
Thank you very much for your review. I am sorry that our team had inconvenienced you during your last day with us. I will see how we might improve this portion of the guest experience in the future. -Tom
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Toronto

Excellent staff

Posted Mar 13, 2015
I found the desk staff to be extremely friendly and helpful. My only disappointment was paying for parking.
Comment from Hotel Management
Mar 17, 2015 by Tom, Hotel Management
Thank you very much for your kind words about our service, Everett. As for parking, I regret to inform you that we are not in control of parking rates, as the lot is controlled by Vinci Park. -Tom
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Labrador City, NL

Nice Hotel for downtown visits

Posted Mar 12, 2015
Pros: Location.
We usually check into this hotel every trip that we make to Montreal. We love the location and it's not too busy/crowded. The staff are very pleasant and helpful. The only real complaint is the size of television and the quality of the picture. I would have thought that a room this day and age would have at least a 42-50 inch flat screen instead of a small 32 inch model. Make watching TV harder when sitting on the couch. Also, the picture quality was very grainy and I don't believe the HD content was even existent. The bathroom though large enough had a poor shower and the tub filled with water when you did shower. Also, there was some construction going on during our visit and sometimes the elevators where dirty and dusty. I can overlook this if they are making improvements to the facility. All that being said, I will stay there again on my next visit to Montreal.
Comment from Hotel Management
Mar 17, 2015 by Tom, Hotel Management
Rick, we greatly appreciate your review. While I am very sorry that our guest rooms did not exceed your expectations, I’d like to let you know that we are indeed making improvements to our offerings and encourage you to book another stay in the future to enjoy our renovations. Thank you. -Tom
2 out of 5
by A verified traveler

Posted Feb 23, 2015
Pros: the only good thing is that it was close to the Bell Centre
Cons: clean the room and get rid of the mildew carpet that is curling and dirty
the carpet in our room was dirty, it was curling up and had waves in it. the shower did not drain properly the glasses in the washroom war dirty. How can you expect someone to drink out of dirty glasses the room smelt of mildew the bed sheets were not tight and led me to believe that maybe the sheets had not been changed. I sank in the bed. worst night sleep!!
Comment from Hotel Management
Mar 6, 2015 by Director of Sales, Hotel Management
We thoroughly appreciate your honest review. While I apologize for our guest rooms not being to your liking, I am pleased to inform you that our property is currently undergoing renovations. I encourage you to book another stay with us in the future to enjoy the improvements. Thank you. -Tom
4 out of 5
Recommended
for Everyone
by A verified traveler

Awesome location

Posted Feb 17, 2015
Visited for a Canadians game...perfect location, reasonable price & smoking rooms available. St. Catherine St & nightlife a plenty. I'll be back
Comment from Hotel Management
Mar 6, 2015 by Director of Sales, Hotel Management
Thank you very much for your positive review! I’m glad our central location in the heart of Montreal could serve you well. We hope to see you again soon. -Tom
3 out of 5
by A verified travelerfrom ottawa, on

Close to downtown but not worth the price.

Posted Feb 10, 2015
Hotel was cheaper than the average but then again so was the room condition. Washroom was in poor consition as repairs were obvious and not well done. Needs freshening up. Advertised was room service until midnight, but when I called 40 minutes prior, I was told the kitchen was closed by both front desk and restaurant staff. We were offered flyers to surrounding fast food delivery places instead. Although we have stayed there twixe over the past years, this was our last time.
Comment from Hotel Management
Mar 6, 2015 by Director of Sales, Hotel Management
ON traveler, Thank you very much for your honest feedback. I would like to inform you that we are indeed in the process of freshening up our guest rooms, and encourage you to book a stay in the future to witness our renovations. -Tom
4 out of 5
Recommended
for Couples
by A verified travelerfrom Quebec

Very nice hotel around corner from Bell Center.

Posted Feb 7, 2015
Pros: Loved the proximity to the bell center. Had a great sleep and left the indoor parking garage in a warm car. Could open window for fresh air.
Cons: Tub was a little small, low water pressure in shower.
Location: Bell Center and many great restaurants, pubs nearby. Brass Door Pub was a nice, quiet alternative to the packed student pubs.
Clean rooms, friendly, hellpful staff, near all the action on Crescent and Mountain Streets. Free Wifi in rooms, fast enough for email. $9 extra for faster internet. Elevators were not slow like in a certain hotel nearby. Great value.
Comment from Hotel Management
Mar 6, 2015 by Director of Sales, Hotel Management
AML, we greatly appreciate your feedback. I am happy that our accommodations could serve you well. -Tom
4 out of 5
Recommended
for Everyone
by A verified travelerfrom st narcisse

4/5

Posted Feb 4, 2015
Pros: reception et propreté
Cons: gardez la même accueil
Location: centre bell(c,est là que nous sommes allés
nous avons bien aimé reception et beauté de la chambre