Only one out of three elevator was working Sunday morning, and the elevator for no more than 6 people. Waited more than 20 minutes to go downstairs from the 10th floor and both of the times the elevator came, it was full. As we had to go we had no choice but to take the stairs with our luggages which was not ideal but had no choice, we informed the staff but she laughed it off. We also got woken up at 6;30am because the fire fighters was on our floor and we can hear them talk loudly. No apologies was received. The parking wasn’t in the same building. The smell of the room was very strong.