Ratings based on 387 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
95% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travelerfrom Quebec, Qc

Personnel à l'écoute!

Posted Jan 16, 2015
Pros: Le personnel
Cons: Le décor
Location: Le carrefour Laval est un atout, le Kegs est un incontournable.
J'étais très déçu de l'hôtel car la piscine était fermer et la décoration datais fin 70. Je me suis plaint et il nous en transférer au Hilton à coté à la place vu que c'est la même chaine. Il nous à rembourser sans aucun soucis et fournis le déjeuner pour s'excuser.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom chateau richer

Une belle évasion du temps des fêtes

Posted Jan 3, 2015
Pros: Tout...
Cons: Peut être le mobilier des chambres
Location: Centre achat.. Restos... Centrioles
Bel hôtel... Beau Spa...piscine.. Resto super.. Près du plus beau centre commercial du Québec... Près de tout....nous avons beaucoup apprécié notre séjour.... C'est la deuxième fois que nous y séjournions,... Nous le recommandons sans hésitation...
Comment from Hotel Management
Jan 8, 2015 by Sheraton Laval, Hotel Management
Chère Madame, Cher Monsieur, Nous vous remmercions pour l'avis formidable que vous avez laissé sur notre hôtel! Nous sommes ravis que vous ayez tellement apprécié votre séjour et nous espérons de vous revoir très bientôt. Veuillez agréer, Madame, Monsieur, nos salutations respectueuses. L'équipe du Sheraton Laval
5 out of 5
Recommended
for Everyone
by A verified traveler

Convenient and very clean. Nice presentation!

Posted Dec 1, 2014
Only there for a day but second stay overall. I would recommend this hotel.
Comment from Hotel Management
Dec 5, 2014 by Sheraton Laval, Hotel Management
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The Sheraton Team
5 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted Oct 29, 2014 on Hotels.com
1 out of 5
by A verified traveler

Bad

Posted Oct 28, 2014
The hotel looks good, however, I stayed 2 days (Sat night and Sunday night) the room was never cleaned by house keeping when I arrived Sunday night I call the loby and complained about it they just said sorry but did not care it all. I was very dissapointed by that. In my future trips will no go back there.
Comment from Hotel Management
Nov 1, 2014 by Sheraton Laval, Hotel Management
Dear Guest, I am really sorry this happened and would like to offer my sincere apologies. I will follow up with our Front Desk team. PLease be assured that we make it a priority to keep our rooms clean and I do hope this was just a misunderstanding. Thank you for your comments
5 out of 5
Recommended
for Couples
by Charlesfrom lachute

5 stars

Posted Oct 28, 2014 on Hotels.com
vraiment inoubliable
3 out of 5
Recommended
for Personal Event
by Yanfrom Saint-Hyacinthe

Cousi-cousa

Posted Oct 28, 2014 on Hotels.com
Points négatifs: on entend beaucoup trop l'autoroute à côté de l'hôtel et il manque des prises de courant prêt des lits pour brancher cellulaire ou appareil pour dormir ( CEPAP ). Tout les oreilliers sont très épaisses...pas de variété sur les épaisseurs. La déco laisse à désirer et l'insonorisation vers les corridors est imperfectible. Points positif: le personnel est courtoie et professionnel. Le service, la propreté et la nourriture sont impeccable !
5 out of 5
Recommended
for Personal Event
by A verified traveler

Great hotel, great service!

Posted Oct 25, 2014 on Hotels.com
The hotel was great. Staff were friendly and helpful. The food in the restaurant was very good. Had a nice dinner and a buffet breakfast. Both reasonably priced and very tasty. Room was excellent.
Comment from Hotel Management
Jan 3, 2015 by Sheraton Laval, Hotel Management
Dear, Guest We would like to thank you for taking the time to answer our Sheraton guest satisfaction survey. Your comments and suggestions are very important to us to improve the service we provide our guests. We are glad to notice that you have enjoyed your stay and we hope to welcome you again during your next stays in Laval. Thank you and have a great day. All the Sheraton Laval Team.
3 out of 5
by A verified traveler

Great room but noisy

Posted Oct 21, 2014
Pros: comfy bed and pilllows but could not sleep because of traffic noise
Location: great location for shopping and food
Too noisy, could hear all the traffic as if it was in your room . May be less noisy on the other side of the hotel??
Comment from Hotel Management
Oct 23, 2014 by Sheraton Laval, Hotel Management
Thank you for comment. We do acknowledge taht we are close to the highway. upon your next visit please don't hesitate to request a room on the Carrefour side. it will be quieter and hopefully make it for a better stay. Thank you again for your feedback. Best Regards
5 out of 5
Recommended
by A verified traveler

Posted Oct 17, 2014 on Hotels.com
SUPER ...spécialement le 2e étage avec la salle "Club"
Comment from Hotel Management
Jan 3, 2015 by Sheraton Laval, Hotel Management
Merci beaucoup de vos commentaires. Nous esperons vous revoir parmi nous bientôt. Bien à vous, L'équipe de Sheraton Laval