Ratings based on 203 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
87% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Couples
by A verified travelerfrom Texas

Communication lacked but the beer was good

Posted Feb 26, 2015
Pros: The grounds and location.
Cons: Communication. It's pretty easy to say, your room # is now ---, down the stairs to the left. Especially when they just changed it from orig comment.
Location: Cute lake and ducks (even in winter). Definitely check out Pikes Peak Brewing Company in walking distance.
The hotel was cute and unique and I really liked the grounds. The staff was friendly but I guess due to the transition from Sundance to Ramada, some of the processes were unknown or forgotten. I was told twice and shown visually on the map where our room would be but when our room was assigned, we were given another room. When the keys did not work on the room we were told and shown, I walked back to the front desk to have our keys fixed (always a frustrating experience). I was made to feel "dumb" for not looking at the key envelope to see our room # was changed without being verbally told. Our room did not include a hair dryer, a local amenities book (other rooms did offer this helpful book) or the all important door hanger that advised housekeeping if towels and tidy was needed. We were very disappointed after a day in the town to come back to a room without fresh towels, trash emptied and a made bed (that's the best part of staying at a hotel). Again, we were the dumb ones who didn't put out the sign that we didn't know existed. Communication lacked and a sincere apology for our inconvenience would have gone a long way but overall, we enjoyed our stay and will probably stay again. The best part was that the Pike Peak Brewing Company was in walking distance. Great food and Great beer there!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Colorado

Friendly staff and nice property

Posted Feb 20, 2015
Pros: The property is nicely renovated. It feels just enough like a getaway, even though it is situated conveniently off the highway.
Cons: The room temperature controls/insulation. I think the large glass doors were keeping the room a little chilly.
Location: There are a few restaurants nearby and a gas station.
I stayed here with my boyfriend for one night. Overall, the room was comfortable and clean, even though it was a little tricky to adjust the heating unit. Hotel staff were friendly and accommodating. This is a great value hotel and was just what we needed.
3 out of 5
by A verified traveler

You get what you pay for.

Posted Feb 5, 2015
The beds were uncomfortable. The rooms were in poor condition and dated. The breakfast was terrible and stale. They told us over the phone they had an indoor hot tub, when it was actually outdoors. I will never stay here again and I won't recommend it to anyone.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 4, 2015
Great for traveling with dogs! Has door direct to outside on first floor. Nice staff, warm room, cool place!
3 out of 5
by A verified traveler

Bed were not the best

Posted Dec 28, 2014
Cons: the rooms need more care the beds and pillow were bad
Location: lot of thing in the summer mouths
the walls the paint was coming off the walls the heats were making a lot of noise they say spend there night get the fourth free no you don't.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Colorado

Heart it for the most part

Posted Dec 22, 2014
We really enjoyed staying here! The room was clean & spacious, though it didn't have a microwave or fridge. The restaurant was delicious, the waitresses & bar manager were great, and we had so much fun doing karaoke! The staff was awesome all the way around from check-in to check-out!
4 out of 5
Recommended
for Everyone
by A verified traveler

Not so pretty from the outside

Posted Dec 8, 2014
... But has character and comfort and the price was right. Want to go back in the summer to appreciate the grounds and hammock and pool.
2 out of 5
by A verified traveler

Posted Dec 4, 2014
In need of many repairs. We had to switch rooms due to no hot water and heater was not working. In my dad's room there was a 2 inch gap between heater and the wall were cold air was coming in. We had to turn his heater way up to keep room warm. No working ice machines.
5 out of 5
Recommended
for Families
by A verified traveler

This traveler left a rating score only Posted Nov 22, 2014 on Hotels.com
2 out of 5
Recommended
for Getaway With Friends
by A verified traveler

Fair

Posted Nov 18, 2014 on Hotels.com
Kind of old & rundown... Bar staff angry