Ratings based on 68 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
94% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.7 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travelerfrom San Jose, CA

The pillowcase and bed sheet

Posted Nov 18, 2014
Pros: nice view but a lot of mosquitoes.
Location: To expensive compare with US. Hawaii is more better.
The pillowcase and bed sheet changed once a week or by requested only.
Comment from Hotel Management
Nov 25, 2014 by didier, Hotel Management
Dear Guests, We are committed to an ecological program of the environment so we change the bed linen every 3 days but Sofitel has a bed linen program card, and on request you can ask for the change of your bed linen. Kind regards,
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Asheville, NC

Best on Moorea

Posted Oct 14, 2014
Truly spectacular. The course of our stay took its completely around the island, and we saw the other resorts with similar features. It's was clearly the best on the island.
Comment from Hotel Management
Oct 18, 2014 by didier, Hotel Management
Dear Madam, Dear Sir, Fisrtly, we would like to thnak you for having taken the time to share your experience and are delighted you loved the place and that your stay was enjoyable. Again, we thank you. Best regards, Mr Didier Lamoot Area General Manager
5 out of 5
Recommended
for Couples
by Seanfrom Newport Beach, CA

Best Bungalows in Moorea

Posted Aug 6, 2014 on Hotels.com
The overwater bungalow was fantastic. The service was good, but a little slow. Also, make sure to request a bungalow further out early. They tried to place us in the very first bungalow next to the shore, but I had emailed six months earlier requesting a bungalow further out on the water. That gave us ammunition to request an upgrade. The snorkeling and rooms here are better than the others on the island. We went looking at other hotels after we stayed here and were pleased with our choice.
Comment from Hotel Management
Oct 11, 2014 by didier, Hotel Management
Dear Madam, Dear Sir, First of all, we would like to thank you for having taken the time to write your comment and are delighted you enjoyed your vacation. We are always pleased when customers reported their experience (positive or negative) as it helps us to improve the quality of all of our services. We are also happy you wdre pleased bu your choice and again, we thank you. Best regards, Mr Olivier de Ronseray Area General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom san francisco

Holy Cow!!!

Posted Jul 5, 2014
This is by far one of the most beautiful places on the planet. We recommend you take a cab to the Champion food market just 5 minutes away from the hotel by the Ferry station right away and buy some groceries, juices and alcohol, otherwise you'll be paying premium prices for everything at the resort. The dive shop is alright but Top Dive shop at the hilton is way better and they offer the Sting ray experience as part of your dive. We highly highly recommend the overwater bungalows. The only horrible thing about the hotel is their lack of wifi. Don't spend your money buying their wifi-per-hr service as it will take you an hr just to log on, it's super slow and crashes every 5 minutes. Aside from that, this hotel offers the most incredible beach on the whole island. Would go back in a heartbeat.. Ps. Don't forget Allo Pizza!!! Their Tuna Pizza w Cream sauce is to die for..Maururu!
Comment from Hotel Management
Jul 9, 2014 by didier, Hotel Management
Dear Madam, Dear Sir, We thank you for your comments which will be shared with our Team and we are pleased you enjoyed your stay with us. We remain at your disposal for any inquiries. Best regards, Mr Olivier de Ronseray Area General Manager
3 out of 5
Recommended
for Everyone
by A verified travelerfrom C

Amazing resort but not very friendly staff

Posted May 29, 2014
We arrived at the resort early (8:00am) due to our flight but check-in was not until 2:00pm so we were not able to check-in until after 2:00pm. There was no real effort to try to get us into a room early despite the fact that the resort was not even full, and the fact that we told them we were on our honeymoon. We wondered around the resort for a bit until just to check the place out. We wanted to get some breakfast but was told that since we had not checked in yet, we would have to pay a different price for the buffet breakfast as we were not considered "guest" at the hotel yet. Because we were from the US and didn't speak French we were treated like second class citizens. It was definitely noticeable that the guest who spoke French received better treatment and attention than those that didn't. We did; however, encounter a couple of staff at Pure restaurant who were very pleasant & helpful. On a positive note, once we checked into our overwater bungalow, we were in paradise. The overwater bungalows are awesome!! It's a little pricier but I think it's the best way to go. We snorkeled right off our deck, and the fish were amazing!!
Comment from Hotel Management
Jul 6, 2014 by didier, Hotel Management
Dear Madam, Dear Sir, First of all, we would like to thank you for your comments and please, accept our sincerest apologies for the issue you encountered during your stay in our hotel. we value all our guests's remarks which will help us to improve the quality of our services and we also thank you for the positive comments . Again, please, accept our deepest apologies and we remain at your disposal for any inquiries. Best regards, Mr Olivier de Ronseray Area General Manager
1 out of 5
by couple from Sin

Terrible reception

Posted May 21, 2014
This hotel is not happy to receive clients. They do not welcome you and treat you like cattle bullying you about returning towels. Youth hostel treatment. Only exception is the cheerful activities guy on the beach.
Comment from Hotel Management
Jul 14, 2014 by didier, Hotel Management
Dear Madam, Dear Sir, First of all, please, accept our sincere apologies for the delay of our response and we thank you for having taken the time to write your comments. We are really sorry about the non professional behavior of our Employees and we assure you we take good note as we always strive to improve the quality of our services. Again, please, our deepest apologies . Best regards, Mr Olivier de Onseray Area General Manager
5 out of 5
Recommended
for Couples
by JDfrom Vancouver

A week in paradise

Posted May 21, 2014 on Hotels.com
My husband and I just spent a week at the Sofitel la Ora and are now in Bora Bora. I can honestly say I much prefer Moorea and could stay at the Sofitel forever! Moorea feels less touristy, more relaxed and rich in culture. It's such a wild beautiful island that remains largely untouched. The bungalows at the Sofitel are beautiful and well maintained. We stayed in a luxury garden bungalow to the left of the restaurants and activities buildings. All the bungalows in this area are well situated with lagoon views, unobstructed by the overwater bungalows. The sun rises on this side of the island and it's beautiful to watch the colours shift from the comfort of your bungalow or the beach just a few steps away. They may be a bit of a walk from the main buildings and the parking lot, if mobility is an issue for you. The beach is fantastic! The snorkeling is amazing! The hotel has a reef stimulation program that is thriving around the overwater bungalows. We rented a car from Avis as it's difficult to get around on your own otherwise. Our only complaints are the service inconsistency and terrible wifi. Suzanne at reception was fantastic! Restaurant service was bordering on terrible. Bar service was slow but very friendly. Food was decent. Wifi is incredibly slow. Don't expect to do anything other than sending emails from a smart phone/tablet. Laptops seem to have a better reception. Works best near the pool/bar. But who really needs wifi in paradise anyway?! I would return to the Sofitel la Ora in a heartbeat, I'll just eat elsewhere.
Comment from Hotel Management
Sep 6, 2014 by didier, Hotel Management
Dear Madam, Dear Sir, We thank you for your nice comments which will be shared with all the team and are pleased you enjoyed your stay with us. Please, feel free to contact us for any request. Best regards, Mr Olivier de Ronseray Area General Manager
5 out of 5
Recommended
for Couples
by A verified traveler

The Ultimate in Relaxation

Posted May 21, 2014 on Hotels.com
The Sofitel Moorea Beach Resort is truly a world class relaxation destination. Situated on what is arguably the best beach on Moorea, all of the units are bungalows (other resorts are a combination of traditional buildings with some bungalows). The Sofitel Bungalows are divided into completely over-water units, beach front units and garden units. Most of the garden units face the ocean and aren’t that far away from the water but may be obscured by another unit in front of it. Ours was a beach front model and I laid in bed and looked out at the waves and views across to Tahiti for six days. Very peaceful. It seems that honeymooners make up the biggest group of guests with a few families. The remainder of the guests are 40+ couples. It is very quiet, laid back and low keyed with a world-wide population. French is the universal language throughout the islands.
Comment from Hotel Management
Sep 6, 2014 by didier, Hotel Management
Dear Madam, Dear Sir, Your nice comments will be shared with all the Team and we are pleased your stay with us was enjoyable. Our priority is the satisafction of our guest and we remain at your disposal for any inquiries. Best regards, Mr Olivier de Ronseray Area General Manager
3 out of 5
Recommended
by ajebfrom uk

Lovely hotel, great location, surly staff and some

Posted May 19, 2014 on Hotels.com
The hotel is fab - everything you would expect from a luxury hotel in terms of setting facilities etc, however whilst 50% of the staff seemed fun and relaxed and friendly the other 50% were downright surly. The wifi at the hotel is almost a waste of time in terms of accessibility and speed and ease of use - to add insult to injury - AFTER PAYING $600 A NIGHT FOR THE HOTEL THEY CHARGE YOU FOR IT. They have another downright cheap rude policy which is that they make you pay for the Nespresso capsules used for the coffee machine UNBELIEVABLE - these issues tarnished for us what should have been a great week - the good news for the management is they're pretty easy to fix if you have the leadership?
Comment from Hotel Management
Sep 6, 2014 by didier, Hotel Management
Dear Madam, Dear Sir, First of all, we would like to thank you for having taken the time to write your comments regarding your stay in our hotel and please, accept our apologies regading the issues you encountered. The connection is very slow and we are working on it by adding more cables with a second cservice provider and we hope it will be effective very soon. We have tea and coffee facilities in all our bungalows which are free of charge and we add a nespresso machine in some of our rooms for which we pay for to the company who installed it. Please, do not consider these explantion as excuses and again, please accept our apologies . We also assure you we take good note to all your comments which will help us to inprove the quality of our services. Best regards, Mr Olvier de Ronseray Area General Manager
5 out of 5
Recommended
for Personal Event
by Kimfrom Japan

beautiful stay

Posted May 3, 2014 on Hotels.com
I enjoyed the OTW bungalow (luxury choice), its deck (lounge chairs on the deck), the view from the deck (overlooked the bay), the ability to snorkel from the deck and see AMAZING sea life (clams, a wide variety of fish), and colorful coral. The snorkel equipment was free for the duration of my stay. I highly recommend the boat tour ($99) because you get to swim with stingrays and sharks, and see spinner dolphins. The boat captain and assistant were great guides for the tour.
Comment from Hotel Management
Sep 6, 2014 by didier, Hotel Management
Dear Madam, Dear Sir, We thank you for your nice comments and we are delighted you enjoyed your stay with us. Again, thank you and please feel free to contract us for any enquiries. Best regards, Mr Olivier de Ronseray Area General Manager