2 bars/lounges, pub

Reviews of Heritage Inn Hotel & Convention Centre Moose Jaw

2.5 out of 5
Heritage Inn Hotel & Convention Centre Moose Jaw
1590 Main Street North, Moose Jaw, SK

Reviews

7.6

Good

Rating 10 - Excellent. 167 out of 604 reviews" "
Rating 8 - Good. 228 out of 604 reviews" "
Rating 6 - Okay. 113 out of 604 reviews" "
Rating 4 - Poor. 68 out of 604 reviews" "
Rating 2 - Terrible. 28 out of 604 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Willie

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service.
Stayed 1 night in Mar 2024
Response from Heritage Inn Hotel Moose Jaw on Apr 1, 2024
Hi Willie, thank you for leaving us this great rating and feedback. Customer service is very important to us so we are so glad to know that that our staff and service made your visit even better. We hope we see you again soon for another wonderful stay. Sincerely, Heritage Inn Hotel & Convention Centre Moose Jaw.

6/10 Okay

Angela

Very reasonable price and amenities commensurate with that low price.
Stayed 1 night in Mar 2024
Response from Heritage Inn Hotel Moose Jaw on Apr 1, 2024
Hello Angela, thank you for leaving us this review. While we are glad that you appreciate our pricing, we do apologize that our hotel missed the mark. We have passed this comment onto management and invite you to stay again in the future for an improved stay. Sincerely, Heritage Inn Hotel & Convention Centre Moose Jaw.

4/10 Poor

Nickey

Traveled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
This place is getting run down. Needs a major overhaul. We were scheduled to stay for two nights but checked out after one. We were not told upon check in that the hot tub was not functional and the pool was freezing. The complimentary breakfast was a joke.. cold eggs, sausage and rock hard pancakes..
Stayed 2 nights in Mar 2024
Response from Heritage Inn Hotel Moose Jaw on Mar 25, 2024
Hello Nickey, thank you for providing us with this valuable feedback. We apologize that our hotel did not meet expectations and that this was your experience. We have provided your input about the pool to our maintenance team, as well as the breakfast to the kitchen team. The rest of the review has been forwarded to our management for consideration and improvement. We hope to see you again in the future for a better stay. Sincerely, Heritage Inn Hotel & Convention Centre Moose Jaw.

8/10 Good

Deklen

Stayed 1 night in Mar 2024
Response from Heritage Inn Hotel Moose Jaw on Apr 1, 2024
Hi Deklen, thank you for leaving us a 4/5 review. We are so glad to know that you enjoyed your stay at our hotel. We hope you stay again soon! Sincerely, Heritage Inn Hotel & Convention Centre Moose Jaw.

10/10 Excellent

Hannah

Stayed 4 nights in Feb 2024
Response from Heritage Inn Hotel Moose Jaw on Mar 21, 2024
Hi Hannah, thank you so much for your great rating of our hotel! We are so pleased to know that you enjoyed your visit and we hope to see you again soon. Sincerely, Heritage Inn Hotel & Convention Centre Moose Jaw.

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Good price
Stayed 1 night in Feb 2024
Response from Heritage Inn Hotel Moose Jaw on Feb 23, 2024
Hi Jeffrey, thank you for your kind review. We appreciate your positive feedback and look forward to welcoming you back again in the future for another great stay. Sincerely, Heritage Inn Hotel & Convention Centre Moose Jaw.

4/10 Poor

Jackie

Stayed 1 night in Feb 2024
Response from Heritage Inn Hotel Moose Jaw on Mar 21, 2024
Hello Jackie, thank you for leaving us a rating. We apologize that our hotel missed the mark this time and that you had a negative experience. We hope to see you in the future for an improved visit. Sincerely, Heritage Inn Hotel & Convention Centre Moose Jaw.

2/10 Terrible

teni

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Heritage Inn Hotel Moose Jaw on Feb 22, 2024
Hi Teni, thank you for taking the time to leave us a review. Your feedback is appreciated. We apologize that you did not have an enjoyable stay and we hope to to see you again in the future in order to provide a much-improved experience. Sincerely, Heritage Inn Hotel & Convention Centre Moose Jaw

4/10 Poor

Krystal

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Don’t like the charge on my credit card. The rooms are not very clean bathroom tile in shower has black mold. The only nice thing shower has good water pressure
Stayed 1 night in Feb 2024
Response from Heritage Inn Hotel Moose Jaw on Feb 26, 2024
Hello Krystal, thank you for leaving a review for our hotel. We apologize for the cleanliness of the bathroom during your visit. We have already investigated and taken steps to correct the situation. We appreciate your feedback and hope to welcome you again in the future for an improved stay. Sincerely, Heritage Inn Hotel & Convention Centre Moose Jaw.

8/10 Good

Terri

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Heritage Inn Hotel & Convention Centre Moose Jaw on Feb 21, 2024
Hi Terri, thank you for leaving us a positive rating. We are so glad you enjoyed your stay. Sincerely,

10/10 Excellent

Dip

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay.
Stayed 1 night in Jan 2024
Response from Heritage Inn Moose Jaw on Feb 1, 2024
Hi Dip,We are happy to hear you found our hotel to be a good place the stay. Thank you for sharing this feedback and rating!Sincerely,Heritage Inn Hotel & Convention Centre Moose Jaw

10/10 Excellent

Destiny

Liked: Cleanliness, staff & service, property conditions & facilities
Very good and easy stay
Stayed 2 nights in Jan 2024
Response from Heritage Inn Hotel & Convention Centre Moose Jaw on Feb 21, 2024
Hello Destiny, thank you for your kind words. We are so happy to hear that you had an enjoyable stay. Sincerely,

4/10 Poor

Andrew

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
No elevator, itvwas dirty, room was hot and control didn't wirk, hot tub was dirty and didn't wotk, pool was cold, employees were locked out by owner.
Stayed 2 nights in Jan 2024
Response from Heritage Inn Moose Jaw on Jan 22, 2024
Hi Andrew,Thank you for sharing this review. We apologize for the inconveniences you experienced during your stay. Your feedback is valuable, and we hope to welcome you back for an improved experience during your next visit to Moose Jaw. Sincerely,Heritage Inn Hotel & Convention Centre Moose Jaw

4/10 Poor

CM

Traveled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Pool was cold, no shower in the pool, hot tub wasn't working and dirty and there was not enough lightning
Stayed 1 night in Jan 2024
Response from Heritage Inn Moose Jaw on Jan 22, 2024
Hi CM,We appreciate your valuable feedback and apologize for any inconvenience you experienced during your stay. We are committed to ensuring a more enjoyable experience for our guests. Thank you for choosing our hotel during your visit to Moose Jaw. We hope to have the opportunity to welcome you back for an improved experience. Sincerely,Heritage Inn Hotel & Convention Centre Moose Jaw

10/10 Excellent

Judith

Traveled with partner
Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Heritage Inn Moose Jaw on Jan 22, 2024
Hi Judith,We appreciate you sharing this excellent rating. We are thrilled that you had an enjoyable stay, and we look forward to your next visit.Sincerely,Heritage Inn Hotel & Convention Centre Moose Jaw

2/10 Terrible

Mica

Disliked: Cleanliness, property conditions & facilities
We stayed in this hotel for 2 nights and the whole place was on strike… meaning we couldn’t get need other hotels usually have. lip boom was found on the nightstand I took pictures of it and the air condition wasn’t working so we were freezing our butt off. We took hours trying to figure out how the shower worked because it wasn’t working for us and yes before you ask us how on earth didn’t you know how to turn on a shower… look at the photo and come back to me there’s no knob. I wouldn’t recommend it for most people but for 86 dollars a night, I guess you get what it is worth.
Stayed 2 nights in Jan 2024
Response from Heritage Inn Moose Jaw on Jan 17, 2024
Hi Mica,We sincerely apologize for the inconveniences you experienced during your stay. Our team is committed to resolving these matters promptly, and we appreciate your patience. We assure you that your feedback is invaluable, and we will work diligently to improve the overall guest experience. We hope you consider giving us another chance in the future.Sincerely,Heritage Inn Hotel & Convention Centre Moose Jaw

4/10 Poor

Allysha

Disliked: Staff & service, property conditions & facilities
Terrible pool, freezing cold… only good thing was a decent enough breakfast… won’t be back
Stayed 1 night in Jan 2024
Response from Heritage Inn Moose Jaw on Jan 8, 2024
Hi Allysha,We're sorry to hear about your disappointment with the pool temperature. Our team will investigate and address the issue promptly. We appreciate your feedback on the breakfast and regret that your overall experience did not meet expectations. If you reconsider, we'd welcome the opportunity to provide you with a more enjoyable stay in the future.Sincerely,Heritage Inn Hotel & Convention Centre Moose Jaw

8/10 Good

Curtis

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jan 2024
Response from Heritage Inn Moose Jaw on Jan 8, 2024
Hi Curtis,Thank you for sharing this rating. We are happy to hear you had an enjoyable stay, and we hope to have the opportunity to welcome you back for an excellent overall experience during your next visit.Sincerely,Heritage Inn Hotel & Convention Centre Moose Jaw

4/10 Poor

Wyatt

Disliked: Property conditions & facilities
No hot water key cards rarely work
Stayed 4 nights in Jan 2024
Response from Heritage Inn Moose Jaw on Jan 8, 2024
Hi Wyatt,We apologize for the inconvenience you experienced with the hot water and key cards. Our maintenance team will promptly address the hot water issue to ensure it is resolved. Additionally, we'll investigate and improve the key card system to enhance your future stays. We appreciate your feedback and hope to have the opportunity to provide you with a better experience in the future.Sincerely,Heritage Inn Hotel & Convention Centre Moose Jaw

4/10 Poor

Sarah

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Heritage Inn Moose Jaw on Jan 8, 2024
Hi Sarah,Thank you for sharing this rating. We hope to have the opportunity to welcome you back for an improved experience during your next visit to Moose Jaw.Sincerely,Heritage Inn Hotel & Convention Centre Moose Jaw

2/10 Terrible

Joe

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Heritage Inn Moose Jaw on Jan 3, 2024
Hi Joe,Thank you for sharing this rating. We apologize that we missed the mark and that you did not have an enjoyable stay. We hope to have the opportunity to provide you with a much-improved experience in the future.Sincerely,Heritage Inn Hotel & Convention Centre Moose Jaw

4/10 Poor

Charles

Disliked: Cleanliness, property conditions & facilities, room comfort
Not for us
Hotel is pretty run down. The staff try to be friendly but it doesn’t cover up the over ground home quality hottub, the broken bed, subpar room cleaning
Stayed 3 nights in Dec 2023
Response from Heritage Inn Moose Jaw on Jan 3, 2024
Hi Charles, We apologize that we missed the mark and did not provide you with an enjoyable stay. Our team takes guest satisfaction seriously, and we will investigate these concerns to improve the overall quality of our accommodations. We hope to have the opportunity to provide you with a much-improved experience in the future.Sincerely,Heritage Inn Hotel & Convention Centre Moose Jaw

6/10 Okay

John

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Its ok
Its was ok,but you can tell the hotel rooms are in need of an upgrade.peeling paint,hair in the tub,luke warm water .
Stayed 2 nights in Nov 2023
Response from Heritage Inn Moose Jaw on Jan 3, 2024
Hi John,We apologize for the issues you encountered during your stay, and we appreciate your feedback. Our team takes cleanliness and maintenance seriously, and we will address these concerns promptly to enhance the guest experience. We hope to have the opportunity to welcome you back for a more satisfying stay in the future.Sincerely,Heritage Inn Hotel & Convention Centre Moose Jaw

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, property conditions & facilities
The hot tub was under somexmaintenance
Stayed 3 nights in Dec 2023
Response from Heritage Inn Moose Jaw on Jan 3, 2024
Hi Connie,Thank you for sharing this rating and feedback. Our team is committed to ensuring a well-maintained facility for our guests, and we apologize for any inconvenience caused by the hot tub being closed for maintenance. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely,Heritage Inn Hotel & Convention Centre Moose Jaw

4/10 Poor

Aaron

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Hotel needs repair
Hot tub not working called ahead to see if pool and hot tub were working was told they were. Pool cold, liner flaking apart No tv working in the entire hotel.
Stayed 2 nights in Dec 2023
Response from Heritage Inn Moose Jaw on Jan 3, 2024
Hi Aaron,We sincerely apologize for the inconvenience caused by the issues with the hot tub, pool temperature, and TV during your stay. Your feedback is crucial, and we will address these matters promptly to ensure a more enjoyable experience for our guests in the future. We appreciate your understanding, and we hope to have the opportunity to provide you with a more comfortable stay in the future.Sincerely,Heritage Inn Hotel & Convention Centre Moose Jaw

8/10 Good

Sharon G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy holidays
We were in town for 2 days before christmas. The staff were very freindly and helpfull, even with the picketers outside, the shaw cable being down they did their best to be sure our stay was the best it could be. We were even given a small christmas gift from the hotel on christmas eve. Only downside was that the hotel itself is really starting to show its age, hopefully it will stay running long enough to get the tlc it needs. Definitly would stay there again.
Stayed 2 nights in Dec 2023
Response from Heritage Inn Moose Jaw on Jan 3, 2024
Hi Sharon,Thank you for sharing this review and feedback. We appreciate your understanding, and we hope to welcome you back for an improved experience in the future. Happy Holidays!Heritage Inn Hotel & Convention Centre Moose Jaw

2/10 Terrible

Chad

Traveled with family
Disliked: Room comfort
Would not recommend
Showed up, they said my reservation was canceled so they had to re-book me in. They didnt inform us that there was no TV and the hot tub was out of service when i called a few days prior and they said it was working. There was minimal staff as they were on strike.
Stayed 1 night in Dec 2023
Response from Heritage Inn Moose Jaw on Jan 3, 2024
Hi Chad,We apologize for the inconvenience you experienced during your stay. Your feedback is valuable, and we will address these matters to ensure better communication and service in the future. We appreciate your understanding, and we hope to have the opportunity to provide you with a more seamless stay in the future.Sincerely,Heritage Inn Hotel & Convention Centre Moose Jaw

4/10 Poor

Luitzen

Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The regular staff is on strike no soap or shampooin the bathroom the room had the heat turned off so it was 60 F when we got into the room. Our room was a long walk from the front desk through cold hallways. We were told we could not have breakfast when we asked about it. Towels had seen better days as they where worn out.
Stayed 1 night in Dec 2023
Response from Heritage Inn Moose Jaw on Dec 22, 2023
Hi Luitzen,We apologize for the inconvenience you experienced during your stay. The room rate that you had booked was a room-only rate; therefore, breakfast is not included. We will be investigating the issues you raised regarding the amenities, temperature and towels. Your feedback is valuable, and we appreciate you bringing this to our attention.Sincerely,Heritage Inn Hotel & Convention Centre Moose Jaw

4/10 Poor

Shauna

Disliked: Cleanliness, property conditions & facilities
Walls are very thin. Very noisy. Was the not warned the hot tub was closed.
Stayed 1 night in Dec 2023
Response from Heritage Inn Moose Jaw on Dec 22, 2023
Hi Shauna,We apologize that our hot tub was closed for maintenance and for any noise disturbances experienced during your stay. Thank you for providing this review and feedback. We hope to have the opportunity to welcome you back for an improved experience during your next visit to Moose Jaw.Sincerely,Heritage Inn Hotel & Convention Centre Moose Jaw

4/10 Poor

Linda

Traveled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
Pool and hot tub didn’t work. When the pool did become operational, it was ice cold.
Stayed 1 night in Nov 2023
Response from Heritage Inn Moose Jaw on Nov 28, 2023
Hi Linda,We sincerely apologize for the inconvenience caused by the temporary closure of the pool and hot tub during your stay. Your feedback is valuable, and we are actively addressing the issues to ensure a more enjoyable experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved stay.Sincerely,Heritage Inn Hotel & Convention Centre Moose Jaw

2/10 Terrible

Kathy

Stayed 1 night in Nov 2023
Response from Heritage Inn Moose Jaw on Dec 5, 2023
Hi Kathy,We are sorry to hear we missed the mark and you did not have an enjoyable stay. Thank you for sharing this feedback. We hope to have the opportunity to welcome you back for an improved experience during your next visit to Moose Jaw.Sincerely,Heritage Inn & Convention Centre Moose Jaw

6/10 Okay

Clay

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Heritage Inn Moose Jaw on Nov 3, 2023
Hi Clay,Thank you for sharing this rating. We hope to have the opportunity to welcome you back for an improved experience during your next visit to Moose Jaw.Sincerely,Heritage Inn Hotel & Convention Centre Moose Jaw

10/10 Excellent

connie

Stayed 1 night in Oct 2023
Response from Heritage Inn Moose Jaw on Nov 13, 2023
Hi Connie,We appreciate you sharing this great rating. Thank you for choosing our hotel during your visit to Moose Jaw. We hope to have the opportunity to welcome you back for another enjoyable stay.Sincerely,Heritage Inn Hotel & Convention Centre Moose Jaw

10/10 Excellent

Janice

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Found out while enroute about the strike so was unsure of what to expect. The remaining staff were doing an excellent job! Hotel was very clean, restaurant meal was great and decent priced. Breakfast was simple continental style. Pool area was clean and nicely styled, pool water could've been heated more as was colder than a lake but we did enjoy the small hot tub. Would stay here again
Stayed 1 night in Oct 2023
Response from Heritage Inn Moose Jaw on Oct 25, 2023
Hi Janice,We're delighted to hear that our team provided an excellent experience during your stay. It's great to know that you found the hotel clean and enjoyed a delicious and reasonably priced meal at our restaurant. Your feedback about the pool temperature is duly noted, and we're pleased that you still enjoyed the hot tub. We look forward to welcoming you back on your next visit.Sincerely,Heritage Inn Hotel & Convention Centre Moose Jaw

10/10 Excellent

Amanda

Stayed 1 night in Oct 2023
Response from Heritage Inn Moose Jaw on Nov 13, 2023
Hi Amanda,Thank you for sharing this feedback from your recent stay. We appreciate this rating, and we hope to welcome you back for another enjoyable stay during your next visit to Moose Jaw.Sincerely,Heritage Inn Hotel & Convention Centre Moose Jaw

10/10 Excellent

Artem

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Heritage Inn Moose Jaw on Oct 25, 2023
Hi Artem,Thank you for sharing this fantastic rating. We appreciate this feedback, and we hope to have the opportunity to welcome you back again in the future.Sincerely,Heritage Inn Hotel & Convention Centre Moose Jaw

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heritage Inn
I was a little worried when I booked because I knew the Heritage Inn had been a mainstay in Moose Jaw for many years. I was completely blown away. From the fresh and inviting lobby to our large renovated king room, the hotel did not disappoint. Don’t expect a hot buffet breakfast but there were plenty of options with juice and great coffee! Next trip through Moose Jaw we’ll definitely book there again.
Stayed 2 nights in Oct 2023
Response from Heritage Inn Moose Jaw on Oct 25, 2023
Hi Brenda,We are thrilled to hear that you were pleasantly surprised during your stay. It's wonderful to know that you found our renovated king room and inviting lobby to your liking. We look forward to welcoming you back on your next trip through the area, and we'll continue to provide great coffee and a variety of breakfast options for your convenience. Sincerely,Heritage Inn Hotel & Convention Centre Moose Jaw

4/10 Poor

Ashlie

Disliked: Staff & service, property conditions & facilities
Workers were on strike and breakfast was a paper bag full of trash food
Stayed 1 night in Oct 2023
Response from Heritage Inn Moose Jaw on Oct 12, 2023
Hi Ashlie,We appreciate you sharing this review and feedback so we can continue to improve our overall guest experience. We will be sharing your comments with our team.Sincerely,Heritage Inn Hotel & Convention Centre Moose Jaw

8/10 Good

Marilyn

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant stay overall. Very quiet.
Stayed 1 night in Sep 2023
Response from Heritage Inn Moose Jaw on Oct 12, 2023
Hi Marilyn,Thank you for sharing this feedback from your recent stay. We are thrilled to hear you had a pleasant stay. We appreciate you choosing our hotel, and we hope to have the opportunity to host you again in the future.Sincerely,Heritage Inn Hotel & Convention Centre Moose Jaw

8/10 Good

Serhii

Stayed 1 night in Oct 2023
Response from Heritage Inn Moose Jaw on Oct 12, 2023
Hi Serhii,Thank you for sharing this rating! We appreciate this feedback, and we hope to welcome you back during your next visit to Moose Jaw.Sincerely,Heritage Inn Hotel & Convention Centre Moose Jaw

6/10 Okay

Samantha

Traveled with group
Liked: Staff & service
Disliked: Amenities
Staff was nice. Property could use an update. Continental breakfast wasn’t great. Powdered orange juice and no real hot food aside from toast. Backs on to a golf course so that was nice. Food from the bar was really good. Hot tub is an actual hot tub someone would have at their house. It sat on the deck beside the pool.
Stayed 1 night in Sep 2023
Response from Heritage Inn Moose Jaw on Sep 26, 2023
Hi Samantha,Thank you for sharing this review and feedback so we can continue to improve our overall guest experience. We appreciate you choosing our hotel, and we hope to welcome you back for an improved experience during your next visit to Moose Jaw.Sincerely,Heritage Inn Hotel & Convention Centre Moose Jaw

8/10 Good

Jeff

Traveled with family
Beds were comfortable and clean. Finishes are getting a little rundown. Hot tub needed a bunch of work, most setting were broken. Restaurant was good. Didn’t like that some employees were protesting a lock out for a contract that has been in negotiations for 3 years. Feel bad for them and hope they receive a fair deal
Stayed 2 nights in Sep 2023
Response from Heritage Inn Moose Jaw on Sep 26, 2023
Hi Jeff,We appreciate you sharing this review and feedback!Sincerely,Heritage Inn Hotel & Convention Centre Moose Jaw

10/10 Excellent

Madison

Traveled with group
Liked: Cleanliness, staff & service, amenities
The sink was broken and stuck in the on position in our room, but other that that it was clean and very quiet.
Stayed 2 nights in Sep 2023
Response from Heritage Inn Moose Jaw on Sep 26, 2023
Hi Madison,Thank you for sharing this rating and feedback. We apologize for the issues you experienced with the sink, and we will be investigating this further. It's great to hear that you found the room to be clean and quiet. We appreciate you choosing our hotel during your travels, and we hope to welcome you back again.Sincerely,Heritage Inn Hotel & Convention Centre Moose Jaw

2/10 Terrible

Scott

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Heritage Inn Moose Jaw on Sep 19, 2023
Hi Scott,We are sorry to hear you did not have an enjoyable stay. We appreciate you providing this feedback to us. We hope to have another opportunity to welcome you back for an improved experience in the future.Sincerely,Heritage Inn Hotel & Convention Centre Moose Jaw

8/10 Good

Gregory, Saskatoon

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast could have been a bit better.
Stayed 1 night in Sep 2023
Response from Heritage Inn Moose Jaw on Sep 19, 2023
Hi Gregory,Thank you for sharing this review. We appreciate your feedback regarding the breakfast so we can continue to improve our overall experience. We hope to welcome you back again during your next visit to Moose Jaw.Sincerely,Heritage Inn Hotel & Convention Centre Moose Jaw

6/10 Okay

Sarah

Disliked: Staff & service
Just want to alert future potential guests that this hotel's unionized staff have been locked out in their contract negotiations. Those union members are picketing outside the hotel and you will have to cross a picket line in order to stay in the hotel. Doing that was distasteful to us, but because we had no heads up before the time in which I could've cancelled without financial penalty, we had little effective choice but to stay the one night we had booked. We were deeply uncomfortable having done this and it negatively impacted our stay.
Stayed 1 night in Sep 2023
Response from Heritage Inn Moose Jaw on Sep 19, 2023
Hi Sarah,Our hotel and dining facilities continue to operate with a full and dedicated staff, committed to delivering the exceptional service and hospitality that the Heritage Inn is known for. Your comments are invaluable to us and we appreciate you sharing this feedback with us. Sincerely,Heritage Inn Hotel & Convention Centre Moose Jaw

6/10 Okay

Suzanne

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
When we drove up to hotel we were approached by striking employees encouraging us to leave and go elsewhere and to not support the restaurant. This happened every time we left and returned to the hotel. There was no fan in the bathroom and an odd smell to the room. The staff we did encounter were friendly. Have stayed there before which is why we booked with them again. First stay was definitely much better. Will probably not stay there again
Stayed 2 nights in Sep 2023
Response from Heritage Inn Moose Jaw on Sep 19, 2023
Hi Suzanne,Thank you for sharing this review and feedback with us. We will be investigating your comments further to ensure improvements are made. We hope to have the opportunity to welcome you back and provide the excellent service you've come to expect from us.Sincerely,Heritage Inn Hotel & Convention Centre Moose Jaw

8/10 Good

Brenda

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Heritage Inn Moose Jaw on Sep 18, 2023
Hi Brenda,Thank you for sharing this great review! We are thrilled to hear you had an enjoyable stay and appreciate you choosing our hotel during your visit to Moose Jaw.Sincerely,Heritage Inn Hotel & Convention Centre Moose Jaw

8/10 Good

Jen

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service
Good location close to restaurants and stores in Moose Jaw. Hard to find at night due to sign being completely burnt out.
Stayed 1 night in Sep 2023
Response from Heritage Inn Moose Jaw on Sep 8, 2023
Hi Jen,Thank you for choosing our hotel and sharing your feedback. We're delighted to hear that you enjoyed our convenient location near restaurants and stores in Moose Jaw. We apologize for the inconvenience caused by the signage. We are in the process of repairing this and should have it back to 100% very soon. We appreciate your input and look forward to welcoming you back for an excellent overall experience.Sincerely,Heritage Inn Hotel & Convention Centre Moose Jaw

10/10 Excellent

Larry, Claresholm

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean both in lobby and rooms. Sadly hot breakfast not available on Sundays but bag breaky was good. Pool looked clean and inviting.
Stayed 1 night in Sep 2023
Response from Heritage Inn Moose Jaw on Sep 8, 2023
Hi Larry,We appreciate your positive feedback and are pleased to hear that you found our lobby and rooms to be very clean. We're also glad to hear you enjoyed our breakfast. Your comments about our inviting pool are greatly appreciated, and we hope to welcome you back soon for another enjoyable stay.Sincerely,Heritage Inn Hotel & Convention Centre Moose Jaw