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Reviews of Red Roof Inn Dayton - Moraine/U of Dayton

2 out of 5
Red Roof Inn Dayton - Moraine/U of Dayton
2450 Dryden Rd, Moraine, OH

Reviews

7.6

Good

Rating 10 - Excellent. 117 out of 320 reviews" "
Rating 8 - Good. 95 out of 320 reviews" "
Rating 6 - Okay. 50 out of 320 reviews" "
Rating 4 - Poor. 24 out of 320 reviews" "
Rating 2 - Terrible. 34 out of 320 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

6.4/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Jessica

Traveled with family
Disliked: Amenities
The property was basic at most. Very convenient for why I was there but very basic.
Stayed 5 nights in Apr 2024

6/10 Okay

Thomas

Traveled with family
Liked: Cleanliness, staff & service
jThe televisions didn't work.
Stayed 1 night in Apr 2024

8/10 Good

Eric

Liked: Cleanliness, staff & service
Location isn’t great
Stayed 1 night in Apr 2024

6/10 Okay

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very nice, except the one checking us in on Sunday. He was ok, professional but not very customer friendly. He told us the t.v.s did not a work, no cable. We didn't have much of a choice but to stay with everything booked or more expensive than we could afford so we stayed. Our room was on the back side in which was home to a lot of people staying there who are in addiction programs which was no big deal to us, they never bothered us, we actually watched the eclipse with some of them, which we had an extra pair of glasses we gave them to share. The bathroom trash can was a 1/4 full of water, dont know why unless there was a leak from the upstairs room. We did notice that the t.v.s were working in some of the rooms of the people that live there so why didnt ours. The desk person on Monday said they were working on transferring to wifi cable or something. We just kind of rolled with it. Other than that the room, bed, beddding, towels looked brand new and was clean We enjoyed our stay just a little high for no t.v. .lobby clean, workers really nice They said they would discount me since no t.v. but I've not seen it.
Stayed 1 night in Apr 2024

8/10 Good

JOSEPH

Stayed 2 nights in Mar 2024

6/10 Okay

Julie

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The plus factors were the room itself was clean and the staff we interacted with were pleasant. As opposed to other Red Roofs we have stayed in there was no refrigerator, no microwave, and the tv worked but had no cable or local channels so was essentially useless. The heater/air conditioner was very noisy when it came on. I wish it would have stayed on to drown all the other noises out. I also didn’t like the fact someone was going around to the other rooms, presuming that some people staying there are in rehab or something similar, and doing a room check at 10pm. It was also unsettling that someone after 10 pm yelled murder and then went to talk about some things with another person outside. Didn’t feel like the best of areas and didn’t like being in the midst of whatever else was going on at the motel.

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities
No comment.
Stayed 2 nights in Feb 2024

10/10 Excellent

Luke

Stayed 1 night in Dec 2023

8/10 Good

James

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for the area and price
Your staff are VERY professional and nice! The property is a little dated but for the price it’s better than I expected
Stayed 2 nights in Dec 2023
Response from General Manager on Jan 2, 2024
Thank you for your review!!!!!, we are glad you came to see us please come back and see us again...

4/10 Poor

Eric

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from General Manager on Jan 2, 2024
We apologize for any inconvenience you had a our hotel we try to give the best service, please give us a chance to make you stay better, thank you for your review.

6/10 Okay

joshua

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Night front desk help was very nice. Hotel was clean. Not best neighborhood but not worst either. Tv wouldn’t work and shower was weak
Stayed 1 night in Dec 2023

2/10 Terrible

Paul

Stayed 1 night in Nov 2023
Response from Devorine RediResponse Specialist on Dec 5, 2023
Thank you for taking a moment to rate your experience, Paul. The staff at the Red Roof Inn Dayton - Moraine/U of Dayton and I appreciate but is deeply saddened to see your 1/5 score following your stay. Please accept our sincerest apologies. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strives to deliver a clean, comfortable and value-based stay to all guests. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Devorine Red Roof Management RediResponse Specialist

2/10 Terrible

Christopher

Business traveler, Traveled with pets
Disliked: Cleanliness, staff & service, amenities
Staff was very unprofessional didn't give me the room I booked and paid in advance for also no toilet paper and there is a recovery program there that is not we will say so recovered.
Stayed 1 night in Nov 2023
Response from Devorine Red Roof Management on Nov 30, 2023
Thank you for taking the time to tell us about your experience at the Red Roof Inn Dayton - Moraine/U of Dayton, Christopher. I am disappointed that your experience did not meet your expectations as you indicated our staff was unprofessional and there was no toilet paper in the room. Please accept our sincerest apologies. To uphold our company's high standards, your honest remarks are appreciated and will be reviewed in an effort to have your concerns addressed, used as a coaching opportunity as we strive to become the brand of choice.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,Devorine Red Roof ManagementRediResponse Specialist

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk was so friendly and helpful.
Stayed 2 nights in Oct 2023
Response from General Manager on Nov 8, 2023
I'm glad you came to see us please come back and see us again!!

2/10 Terrible

Sharon

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2023
Response from General Manager on Nov 8, 2023
I'm sorry you had a bad stay please give us a chance to make it right, we are taking the step to better the guest experience great!!!

8/10 Good

Cynthia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
People make all the difference!
Ashley, the manager, Armani and Jamie were so warm, welcoming, helpful and courteous. I had an issue with trying to change my reservation for one of the rooms and Ashley took care of it. The only negative was that there was no cable TV. The hotel is lucky to have such great employees!
Stayed 2 nights in Sep 2023
Response from General Manager on Nov 8, 2023
Thanks for coming to stay with us!!!!

2/10 Terrible

Molly

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The tv was not hooked up, so there was no tv. We were not informed of this. There was no cold water in the sink - only hot. The AC did not work the first night. The rate was ridiculously high for such a bad experience.
Stayed 2 nights in Sep 2023
Response from General Manager on Nov 8, 2023
I'm sorry you had a bad stay please give us a chance to make it right .

2/10 Terrible

Kelly

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The motel just reopened. No TV!!! Not even basic channels!! The shower spigot did not work. Had to take a bath. The air conditioning would not stay on and made loud clanking noises all night! The neighborhood is all industrial and deserted. Scary. Was the absolute worst 2 nights in a motel ever! The staff was friendly but no9t able to help us with our issues at all. DO NOT RECOMMEND
Stayed 2 nights in Sep 2023
Response from General Manager on Nov 8, 2023
Sorry you had a bad stay give us a chance to make it right please come back and see us again..

2/10 Terrible

Wade

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We got to the property and were told that they didn’t have any water and that they canceled our reservation. They went on to say that they tried to call us and let us know. They also weren’t very helpful in trying to find any other accommodations.
Stayed 2 nights in Dec 2022

4/10 Poor

Deb

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
never again
Not at all like the pictures on the website. Not clean. No counter in the bathroom
Stayed 1 night in Dec 2022

10/10 Excellent

Carl

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Heat wasn’t on. Too cold
Response from JH on Dec 7, 2022
Dear James, Thank you for taking the time to share your recent experience at the Red Roof Inn Dayton -Moraine. As a valued guest, I was disappointed to hear about your experience with the heat issue in your room. With aspiration to always exceed guest expectations, we have unfortunately fallen short of this goal during your recent stay. Your valued feedback highlighted an area for improvement that I have since shared with the management team to help address the issue and check that all items in the room are in working order. They join me in offering their apologies for the shortcomings of the room. Once again, thank you for providing feedback that will ultimately help improve our procedures and effectiveness. We hope you choose to stay with us again whenever your travels bring you back to the Dayton area so that we can provide you with an enjoyable stay. Sincerely,Jenna Hastings Director Revenue Management

10/10 Excellent

James

Stayed 1 night in Dec 2022

2/10 Terrible

Joseph

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Gross
Stayed 2 nights in Oct 2022
Response from JH on Dec 7, 2022
Dear Jospeh, Thank you for taking the time to share your recent experience at the Red Roof Inn Dayton -Moraine. As a valued guest, I was disappointed to hear about your experience with the hotel. With aspiration to always exceed guest expectations, we have unfortunately fallen short of this goal during your recent stay. We value your feedback and would love the opportunity to understand more regarding your review so that we can address the issues with our team. They join me in their apology for the state of your room. Once again, thank you for providing feedback that will ultimately help improve our cleanliness and effectiveness. We hope you choose to stay with us again whenever your travels bring you back to the Dayton area so that we can provide you with an enjoyable stay. Sincerely,Jenna Hastings Director Revenue Management

2/10 Terrible

Travis

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from JH on Dec 7, 2022
Hello Travis, I would like to personally thank you for staying with us at the Red Roof Inn Dayton Moraine. As a valued guest I was disappointed to see that your stay with us was not satisfactory. Our goal is for you to be extremely satisfied with your overall stay. Please let me know if there is anything we could have done to make you more comfortable during your stay. I would love to hear from you. We are continuously striving to improve customer service and maintain the guest rooms and the voice of our guests is our best resource. Please feel free to reach out should you want to share more. Thank you for your business and we look forward to seeing you again soon.Sincerely,Jenna Hastings Director Revenue Management

4/10 Poor

Adam

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
It's a budget hotel so it's about what you would expect for the price. The surrounding area isn't pretty but I didn't feel unsafe. I would have rated it higher but there was fairly large gap between the door and the frame which made it 1) drafty/cold and 2) noisy. If that was fixed I would say it would have been fine for a 1 or 2 night stay
Response from JH on Dec 7, 2022
Dear Adam, Thank you for taking the time to share your recent experience at the Red Roof Inn Dayton -Moraine with us. As a valued guest I was disappointed to hear about your experience with your room. With aspiration to always exceed guest expectations, we have unfortunately fallen short of this goal during your recent stay. Your valued feedback highlighted a number of areas for improvement that I have since shared with the management team and maintenance team, who join me in offering their apologies for the hotel shortcomings. Once again, thank you for providing feedback that will ultimately help improve our rooms and effectiveness. We hope you choose to stay with us again whenever your travels bring you back to Dayton. Sincerely,Jenna HastingsDirector Revenue Managment

6/10 Okay

Christian

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities
Meh property
Response from JH on Dec 7, 2022
Hello Christian, I would like to personally thank you for staying with us at the Red Roof Inn Dayton Moraine. As a valued guest I was disappointed to see that your stay with us was not satisfactory. Our goal is for you to be extremely satisfied with your overall stay. Please let me know if there is anything we could have done to make you more comfortable during your stay. I would love to hear from you. We are continuously striving to improve customer service and maintain the guest rooms and the voice of our guests is our best resource. Please feel free to reach out should you want to share more. Thank you for your business and we look forward to seeing you again soon.Sincerely,Jenna Hastings Director Revenue Management

10/10 Excellent

Nicholas

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The parking lot had many potholes.
Stayed 3 nights in Nov 2022
Response from JH on Dec 7, 2022
Dear Adam, Thank you for taking the time to share your recent experience at the Red Roof Inn Dayton -Moraine with us. As a valued guest I was happy to see your review score but disappointed to hear about your experience with the parking lot. With aspiration to always exceed guest expectations, we have unfortunately fallen short of this goal during your recent stay. Your valued feedback highlighted areas for improvement that I have since shared with the management team and maintenance team, who join me in offering their apologies for the hotel shortcomings. Once again, thank you for providing feedback that will ultimately help improve our rooms and effectiveness. We hope you choose to stay with us again whenever your travels bring you back to Dayton. Sincerely,Jenna HastingsDirector Revenue Managment

8/10 Good

Billie

Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable and well-equipped room but unattractive surroundings.
Stayed 2 nights in Oct 2022
Response from General Manager on Oct 31, 2022
Thank you for your feedback we look forward too serving you again thank you!!!

4/10 Poor

Ron

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a place to stay
Stayed 1 night in Oct 2022
Response from General Manager on Oct 31, 2022
We are sorry you had a bad experience we hope you will give us a chance to make it right, hope to see you again soon.

8/10 Good

Dave

Stayed 1 night in Oct 2022
Response from General Manager on Oct 31, 2022
thank you for your feedback hopefully we will see you again soon.

10/10 Excellent

Carl

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022
Response from General Manager on Oct 31, 2022
Thank you for your feedback we hope to see you again soon!!

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2022
Response from General Manager on Oct 31, 2022
Thank you for your feedback!!!!

2/10 Terrible

Mahmoud

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty and bad oder Outside noise
Stayed 1 night in Oct 2022
Response from General Manager on Oct 24, 2022
Hello sorry you had a bad experience we would love to have a chance to make it right please come back and see us.

10/10 Excellent

Frederick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was great, just what we needed. I don't understand why some reviews say it's in a rough neighborhood. It's all by itself, just off the Interstate. I suppose some folks need a McDonalds and a Waffle Shop nearby to make them happy. Very close to Miami Valley Hospital and U of Dayton, the places we needed to be, and we had a nice big room that slept 4 comfortably, all for less that $100.
Stayed 1 night in Oct 2022
Response from Ashley P. on Oct 17, 2022
Thank you for your kind review Frederick! We are glad you enjoyed your stay and we would be excited to host your next stay whenever your travels bring you back to Moraine!

8/10 Good

Janet

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2022

2/10 Terrible

Merissa

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2022
Response from Ashley P. on Oct 17, 2022
Thank you for your survey Merissa! When you have a moment, we would like to know what issues you incurred during your stay to better evaluate the areas that could have been addressed.Thank you again for your survey and we hope to have a second chance to provide an exceptional stay for you!

4/10 Poor

James

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
The room was clean, comfortable, and nicely decorated. The employees were pleasant and helpful. The exterior of the hotel was filthy, there was a small junk yard on one side of the hotel, the parking lot was dirty and full of potholes, and the location was bad. There were no nearby restaurants or retail businesses, and I didn't feel comfortable outside of my room after dark.
Stayed 1 night in Oct 2022
Response from General Manager on Oct 11, 2022
sorry you had that experience, we hope that you come back and see us again we would love to make this right.

8/10 Good

Craig

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Cost effective
Room actually looks like the photo. The outside is not as safe as I would feel happy about. Police came twice that evening. It all worked out. No frills room...no frig...no microwave or coffee pot but it is cost effective.
Stayed 1 night in Oct 2022
Response from General Manager on Oct 11, 2022
thank you for your response we hope you come back an see us again.

4/10 Poor

Michael

Stayed 1 night in Sep 2022

2/10 Terrible

Stivan

Stayed 1 night in Oct 2022
Response from General Manager on Oct 8, 2022
I'm sorry you had a bad experience I hope that you will give us a chance to make things right and come and see us again.

8/10 Good

Bonnie

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Hotel is close to UD campus, room was clean and staff was helpful and friendly.
Stayed 2 nights in Sep 2022
Response from General Manager on Oct 8, 2022
Thank You come back and see us again!!

8/10 Good

Claire

Liked: Cleanliness, staff & service, property conditions & facilities
This was my second time staying here. My son goes to UD and this is close and not expensive.
Stayed 1 night in Sep 2022
Response from General Manager on Oct 8, 2022
Thank You I hope you come back and see us!!

2/10 Terrible

chalance

Stayed 1 night in Sep 2022

10/10 Excellent

Adrienne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay
It was very peaceful, right off the highway, there's a gas station walking distance, and its overall friendly.
Stayed 2 nights in Sep 2022
Response from General Manager on Oct 8, 2022
Thank you so much for staying with us come back and see us again!!!!

6/10 Okay

Edward

Stayed 4 nights in Sep 2022

6/10 Okay

Elaine

Liked: Cleanliness, staff & service
Disliked: Amenities
during arrival received room keys was fast, when enter the room found there're some supply was missing in room,[no hanger ,not enough bath towel for 4 person, no hair dryer] report to front desk staff, they willing to help out at once ,and special thanks to the night duty staff, help out to found a hair dryer for us.It's a big help,Thank you
Stayed 2 nights in Aug 2022
Response from General Manager on Oct 8, 2022
I hope you come and stay again I want to give you the best experience!!

4/10 Poor

Ryka

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I could not get any housekeeping service during my seven night stay, even though I requested service 3 times in a row. Night staff said they left notes for house keeping and made manager aware. Beds were comfortable.
Stayed 7 nights in Sep 2022
Response from General Manager on Oct 8, 2022
Im sorry you had a bad experience i hope you will come and see us again i really want to make this right I hope you will try us again.

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was fine. Nothing special but just needed a good night’s rest and got it.
Stayed 1 night in Aug 2022
Response from General Manager on Oct 8, 2022
Thank you I hope you come and see us again!!!