Breakfast, lunch and dinner served

Reviews of Imperial Hotel Ostrava

4 out of 5
Imperial Hotel Ostrava
Tyršova 6, Ostrava

Reviews

8.6

Excellent

Rating 10 - Excellent. 111 out of 264 reviews" "
Rating 8 - Good. 118 out of 264 reviews" "
Rating 6 - Okay. 23 out of 264 reviews" "
Rating 4 - Poor. 7 out of 264 reviews" "
Rating 2 - Terrible. 5 out of 264 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Michal, Prague

Liked: Cleanliness, staff & service
Good business hotel in city center
Stayed 1 night in Nov 2023
Response from Imperial Hotel Ostrava on Nov 13, 2023
Dear Michal,thank you for spending the time to share with us your experience with the services of the Imperial Hotel Ostrava. I am really happy you enjoyed your stay and I look forward to welcome you back soon.With best regardsMichael SeifertCluster General Manager

6/10 Okay

jarek

Liked: Staff & service
Disliked: Room comfort
Stayed 1 night in Oct 2023
Response from Imperial Hotel Ostrava on Nov 6, 2023
Vážený Jarku,děkuji za Váš čas, který jste věnoval ohodnocení pobytu v Hotelu Imperial. Věřím, že jste u nás strávil příjemné chvíle a těším se na Vaši příští návštěvu.S pozdravemMichael SeifertCluster General Manager

8/10 Good

WENTA

Stayed 1 night in Sep 2023
Response from Imperial Hotel Ostrava on Oct 12, 2023
Dear Wenta,thank you for spending the time to share with us your experience with the services of the Imperial Hotel Ostrava. I do believe you enjoyed your stay with us and I look forward to welcome you back soon.With best regardsMichael SeifertCluster General Manager

8/10 Good

Petra

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Imperial Hotel Ostrava on May 18, 2023
Vážená Petro,děkuji za Váš čas, který jste věnovala ohodnocení pobytu v Hotelu Imperial. Velice mě těší, že bylo vše v pořádku a těším se na Vaši příští návštěvu.S pozdravemMichael SeifertCluster General Manager

8/10 Good

jozef

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Imperial Hotel Ostrava on May 18, 2023
Vážený Jozefe,děkuji za Váš čas, který jste věnoval ohodnocení pobytu v Hotelu Imperial. Velice mě těší, že bylo vše v pořádku a těším se na Vaši příští návštěvu.S pozdravemMichael SeifertCluster General Manager

8/10 Good

erik

Stayed 1 night in Dec 2022

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2022

10/10 Excellent

Petr

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality hotel
Stayed 2 nights in Oct 2022
Response from Imperial Hotel Ostrava on Oct 31, 2022
Vážený Petře,děkuji, že jste si našel chvilku a podělil se s námi o Vaše zkušenosti z pobytu v Hotelu Imperial. Velice mě těší, že bylo vše v pořádku a že jste si návštěvu u nás užil. Věřím, že se nejednalo o poslední návštěvu a těším se na příště.S pozdravemMichael SeifertCluster General Manager

6/10 Okay

Milan

Business traveler
Disliked: Property conditions & facilities, room comfort
Expensive
Rooms are bit outdated. Bad is so noisy.
Stayed 1 night in Oct 2022
Response from Imperial Hotel Ostrava on Oct 20, 2022
Dear Milan,thank you for taking the time to share with us your experience with the services of the Imperial Hotel Ostrava. I am really sorry we did not fully meet your expectation. I believe that you still enjoyed your stay with us and I look forward to your future visit.With best regardsMichael SeifertCluster General Manager

8/10 Good

Julie

Liked: Cleanliness, staff & service
Stayed 9 nights in Sep 2022

2/10 Terrible

Mahdis

Business traveler
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from Imperial Hotel Ostrava on Sep 27, 2022
Dear Mr. Mahdis,thank you for choosing Imperial Hotel for your stay in Ostrava and thank you also for taking the time to share with us your feedback. I am really sorry we did not meet your expectation. Since we don't know any details, we don't know what went wrong. I would like to assure you that we will do our best to make your next visit perfect.With best regardsMichael SeifertCluster General Manager

10/10 Excellent

Zdena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, clean and friendly staff.
Stayed 1 night in Jun 2022
Response from Imperial Hotel Ostrava on Jun 14, 2022
Dear Zdena, thank you for spending the time to share with us your experience with the services of the Imperial Hotel Ostrava. It is always nice to read so positive review as yours. I am really happy you enjoyed your stay and I am looking forward to your next visit. With best regards Michael Seifert Cluster General Manager

10/10 Excellent

huichoun

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was business trip. The staying is really good and the breakfast is also nice.
Stayed 1 night in Jan 2022
Response from Imperial Hotel Ostrava on Feb 9, 2022
Dear Huichoun, thank you for choosing Imperial Hotel Ostrava and thank you also for spending your time to share with us your comments. I am really happy you enjoyed your stay and I am looking forward to welcome you back soon. With best regards Michael Seifert Cluster General Manager

6/10 Okay

Oyvind

Liked: Cleanliness
Disliked: Room comfort
Stayed 1 night in Nov 2021

6/10 Okay

Edward

Liked: Cleanliness, property conditions & facilities, room comfort
Passable
Check in took ages due to Covid regulations and only one member of staff working on reception even though others were nearby doing nothing. The bed was comfortable but the room was basic and small given the price and how poor and cheap Ostrava is
Stayed 1 night in Aug 2021
Response from Imperial Hotel Ostrava on Sep 16, 2021
Dear Edward, thank you for choosing Imperial Hotel for your stay in Ostrava and thank you also for the time you spent to share with us your feedback. I am really sorry we did not fully meet your expectation. Please accept my personal apology for delay during the check-in procedure. I am sure my colleagues did their best to make your stay as comfortable as possible. I am looking forward to welcome you back soon and I am sure everything will be perfect. With best regards Michael Seifert Cluster General Manage

10/10 Excellent

KEVIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks
Stayed 1 night in Sep 2021
Response from Imperial Hotel Ostrava on Sep 16, 2021
Dear Kevin, I am really happy you chose Imperial Hotel for you stay during your visit of Ostrava and thank you for the time you spent to share with us your feedback. It is nice to read that you enjoyed your stay with us and I am looking forward to your future visit. With best regards Michael Seifert Cluster General manager

10/10 Excellent

tomas

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome staff, quick check in, a very nice hotel in the center of the city.
Stayed 1 night in Aug 2021
Response from Imperial Hotel Ostrava on Sep 2, 2021
Dear Tomas, thank you for choosing Imperial Hotel for your stay in Ostrava and thank you also for the time you spent to share with us your positive comments. I am really happy you had a nice time with us and I am looking forward to welcome you back soon. With best regards Michael Seifert Cluster General Manager

4/10 Poor

Martin

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent central hotel.
I really enjoyed second stay at the Imperial in the centre of Ostrava. The staff were great and the room was large and clean, I really liked the kettle and fridge in the room. I will definitely stay here again. Breakfast was excellent, anti-virus measured were comprehensive. The only criticism was that I couldn't get the air-con to work in room 421 but I didn't report is as I didn't really need it and I forgot to report it at checkout. This hotel is located between the two theatres Jiřiho Myrona and Antonína Dvořáka which is really convenient. It is also has tram and excellent shopping centre within a very short walk.
Stayed 2 nights in Oct 2020
Response from Imperial Hotel Ostrava on Oct 12, 2020
Dear David, thank you for spending the time to share with us your experience with the services of the Imperial Hotel. I highly appreciate your recommendation and I will share your nice feedback with all my team. I am really happy you enjoyed your stay with us and I am looking forward to your future visit. With best regards Michael Seifert Cluster General manager

8/10 Good

Petr

Business traveler
Liked: Cleanliness, room comfort
Good hotel but standard rooms are small.
Small rooms, good breakfast and located next a modern shopping center. Decent resturant options around the corner of the building. Was disappointed that the ladies in the resturant wouldnt allow me in 5 minutes early at 05:55 to quickly eat breakfast. Breakfast starts at 6. Was under time pressure to leave the hotel early asap. restaurant staff could be more accommodating for such situations as breakfast is paid for. Hotel receptionists were very helpful.
Stayed 1 night in Aug 2020
Response from Imperial Hotel Ostrava on Aug 24, 2020
Dear Petr, thank you for taking the time to share with us your experience with the services of the Imperial Hotel. Please accept my personal apology for the approach of the restaurant staff. Of course there is possibility to have a breakfast a little bit earlier as soon as the buffet tables are ready. I do believe you enjoyed your stay with us and I am looking forward to your future visit. With best regards Michael Seifert Cluster General Manager

8/10 Good

Martin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

8/10 Good

Jaroslav

Business traveler
Liked: Cleanliness
Stayed 1 night in May 2020

10/10 Excellent

Barbara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly Staff
I was very happy about the Reception Desk and specifically enchanted by the restaurant service who met my request for organising a small supper after the theatre performance, which ended late. It was important for us, because my daughter was the actress. The staff did their best and the waiters were more than helpful. Thank you very much indeed!
Jeżibaba with Mum and sister
The after-divadlo family supper at Imperial
Stayed 2 nights in Mar 2020
Response from Imperial Hotel Ostrava on Mar 10, 2020
Dear Barbara, thank you for choosing Imperial Hotel during your trip to Ostrava and thank you also for your wonderful feedback. It is always nice to read so positive review as yours that I will for sure share with all Imperial team. I am really happy we fully met your expectation and I am looking forward to your next visit. With best regards Michael Seifert Cluster General Manager

8/10 Good

Christie

Business traveler
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2020

10/10 Excellent

eyal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hot and cold buffet breakfast was very good. The room was a reasonable size with a view of the pedestrianised precinct. We had a good meal in the restaurant. The English speaking staff were very helpful. I would definitely stay here again.
Stayed 3 nights in Oct 2019
Response from Imperial Hotel Ostrava on Nov 21, 2019
Dear Guest, thank you for the time you spent to share with us your detail review of the stay at Imperial Hotel. I am really happy we fully met your expectation and that our breakfast made your day. I am looking forward to your future visit. With best regards Michael Seifert General manager

10/10 Excellent

Malek

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location
Great
Stayed 2 nights in Oct 2019
Response from Imperial Hotel Ostrava on Nov 21, 2019
Dear Mr. Malek, thank you for the time you spent to share with us your experience with the services of the Imperial Hotel. I am really happy you enjoyed your stay with us and I am looking forward to welcome you back soon. With best regards Michael Seifert General manager

8/10 Good

Paul

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Petr at check in. Polite, professional and friendly. What a pleasent check in experience. (Liked the tie, good style) Housekeeping staff very nice as well. We enjoyed the hotel.
Stayed 1 night in Sep 2019
Response from Imperial Hotel Ostrava on Sep 11, 2019
Dear Guest, thank you for sharing with us your positive experience with the services of the Imperial Hotel. I will personally forward your words of appreciation to my colleague Petr. I am really happy you enjoyed your stay with us and looking forward to welcome you back soon. With best regards Michael Seifert General manager

10/10 Excellent

Verified traveler

Stayed 3 nights in Jun 2019

4/10 Poor

Verified traveler

Stayed 1 night in Jun 2019

4/10 Poor

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Nice place, great location but the Staff have no customer service. And she mentioned a few times about booking on Expedia. I guess they don’t like that. Would not stay again.
Stayed 1 night in Apr 2019
Response from Imperial Hotel Ostrava on May 22, 2019
Dear Guest, thank you for the time you spent to share with us your experience with the services of the Imperial Hotel. I am really sorry that we did not fully meet your expectation. I will share your comments with my colleagues and make necessary steps to avoid such shortcomings in the future. Please accept my personal apology for any imperfection and I will be waiting for another chance from you. Yours sincerely Michael Seifert General manager

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Couldn't turn the heating off in my room when I arrived, but this was quickly fixed and I was comfortable with the temperature for the rest of my stay. I'd have preferred a firmer mattress. Reception staff were great. Breakfast staff a bit grumpy. Good location for bars and restaurants. My first time in Ostrava - OMG it's a dump!! If I ever have the misfortune to go back, I would stay at this hotel again.
Stayed 6 nights in Mar 2019
Response from Imperial Hotel Ostrava on Apr 9, 2019
Dear Guest, thank you for the time you spent to share with us your experience with the services of the Imperial Hotel. I am really happy you enjoyed your stay with us and I am looking forward to your future visit. With best regards Michael Seifert General manager

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2019

6/10 Okay

SC, London

Business traveler
Liked: Staff & service
A basic hotel and best in town. Sadly, the rooms only have single beds moved to make a double. Food is very mediocre and service very Czech. Town has nothing to do and not their fault. Industrial, Boring and no life. Only come to Ostrava if you Have work
Stayed 1 night in Mar 2019
Response from Imperial Hotel Ostrava on Mar 11, 2019
Dear Guest, thank you for the time you spent to share with us your experience with the services of the Imperial Hotel. I am really sorry that Ostrava did not impress you although it is a city that has a lot to offer. I do believe you enjoyed the services of the hotel and I am looking forward to welcome you back soon. With best regards Michael Seifert General manager

10/10 Excellent

A/M

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location , little more variety in menu and more parking outside
Stayed 3 nights in Jan 2019
Response from Imperial Hotel Ostrava on Feb 19, 2019
Dear Guest, thank you for the time you spent to share with us your experience with the services of the Imperial Hotel Ostrava. I do believe you enjoyed your stay with us and I am looking forward to your next visit. With best regards Michael Seifert General manager

10/10 Excellent

Tatsuya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Breakfast was very good. Wide variety and delicious.
Stayed 1 night in Dec 2018
Response from Imperial Hotel Ostrava on Dec 18, 2018
Dear Tatsuya, thank you for the time you spent to share with us your experience with the services of the Imperial Hotel. It is nice to read that you were satisfied with your stay and I am looking forward to welcome you back soon. With best regards Michael Seifert General manager

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A HAPPY VISITOR
A very nice hotel - friendly and efficient staff, very convenient central location, clean, comfortable, quiet room, comfortable bed, bath, good WiFi, nice breakfast - ticks all the boxes for me
Stayed 2 nights in Oct 2018
Response from Imperial Hotel Ostrava on Oct 26, 2018
Dear Simon, thank you for the time you spent to share with us your positive feedback. I am really happy you enjoyed your stay at Imperial Hotel and I am looking forward to welcome you back soon. With best regards Michael Seifert General manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

10/10 Excellent

tomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2018
Response from Imperial Hotel Ostrava on Aug 14, 2018
Dear Tomas, thank you for the time you spent to share with us your positive feedback. I am really happy you enjoyed your stay at Imperial Hotel and I am looking forward to welcome you back soon. With best regards Michael Seifert General manager

10/10 Excellent

tomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from Imperial Hotel Ostrava on Aug 14, 2018
Dear Tomas, thank you for the time you spent to share with us your positive feedback. I am really happy you enjoyed your stay at Imperial Hotel and I am looking forward to welcome you back soon. With best regards Michael Seifert General manager

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top notch hotel in every respect.
Fabulous stay at the Imperial Ostrava. Room was good size, with excellent shower and very comfortable bed. TV good. Air con useful for warm nights. Took advantage of the Relax Centre, especially the sauna and swimming pool. Breakfasts were very good, with lots of choice and variety. Loved the scrambled eggs and good to have plenty of fruit and different breads, especially the loaf for self-slicing. Hotel is well located in the city centre, close to public transport and most of what Ostrava has to offer. I thoroughly recommend a stay at the Imperial.
Stayed 4 nights in Jun 2018
Response from Imperial Hotel Ostrava on Jun 21, 2018
Dear Ian, thank you for choosing Imperial Hotel for your stay in Ostrava and thank you also for the the time you spent to write your feedback. It is always nice to read so positive review as yours that I will for sure share with all Imperial team. I am looking forward to your next visit. With best regards Michael Seifert General manager

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, very friendly staff and good facilities.
Stayed 2 nights in May 2018
Response from Imperial Hotel Ostrava on May 28, 2018
Dear Danny, thank you for the time you spent to share with us your experience with the services of the Imperial Hotel. I am really happy you enjoyed your stay and I am looking forward to your future visit. With best regards Michael Seifert General manager

10/10 Excellent

Pamela, Surrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice central hotel
Very elegant modern hotel with old world service and charm.
Stayed 2 nights in May 2018
Response from Imperial Hotel Ostrava on May 15, 2018
Dear Pamela, thank you for the time you spent to share with us your experience with the services of the Imperial Hotel. I am really happy you enjoyed your stay and I am looking forward to welcome you back soon. With best regards Michael Seifert General manager

10/10 Excellent

wassim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Great Experience, Arrived late after ling day. Front desk Experience was short and Excellent. Dinner in Hotel was Delicious. I recommend to all.
Stayed 1 night in Apr 2018
Response from Imperial Hotel Ostrava on Apr 30, 2018
Dear Guest, thank you for time you spent to share with us your experience with the services of the Imperial Hotel. I am really happy we fully met your expectations and I am looking forward to your future visit. With best regards Michael Seifert General manager

8/10 Good

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Michael, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel in centre of Ostrava
Stayed here many times . RESTAURANT IS VÉRY GOOD and rooms are O K very convenient for transport and shops bars & Restaurants all within walking distance of Hotel.
Stayed 1 night in Jan 2018
Response from Imperial Hotel on Jan 25, 2018
Dear Michael, thank you for the time you spent to share with us your experience with the services of the Imperial Hotel. I really appreciate your trust. I believe we will keep our standards so we can welcome you in the future again. With best regards Michael Seifert General manager

10/10 Excellent

tomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location in the centre of town, rich breakfast, very good for business stay
Stayed 1 night in Oct 2017
Response from Imperial Hotel Ostrava on Oct 12, 2017
Dear Guest, thank you for choosing Imperial Hotel for your stay in Ostrava and thank you also for the time you spent to share with us your experience with its services. I am really happy you enjoyed your stay and I am looking forward to your future visit. With best regards Michael Seifert General manager