Reception

Reviews of Capital O Hotel Victoria Morelia

3 out of 5
Capital O Hotel Victoria Morelia
Av. Madero PTE. #944, Col. Centro Historico, Morelia, MICH

Reviews

7.0

Good

Rating 10 - Excellent. 78 out of 349 reviews" "
Rating 8 - Good. 100 out of 349 reviews" "
Rating 6 - Okay. 91 out of 349 reviews" "
Rating 4 - Poor. 44 out of 349 reviews" "
Rating 2 - Terrible. 36 out of 349 reviews" "

7.6/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Rodrigo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, walkable, very close to the main plaza
Stayed 1 night in Feb 2024

6/10 Okay

ADAM MICHAEL

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Literally the walls are fiber thin.. you could hear not just every conversation every Creek every crack from the person who sang next to you, but you could hear the people above you. You could hear the conversations three rooms down…. Talk about a lack of sleep.
Stayed 3 nights in Oct 2023
Response from Dewi on Nov 3, 2023
Hey, Michael! Thank you so much for rating us positively. As per the feedback, we can see that you are not completely satisfied with our services, we have notified the concern with our significant team to ensure a comfortable stay in the future. Regards, Dewi

4/10 Poor

Florencio

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2023
Response from Lisa on Jun 24, 2023
We are sorry to disappoint you, Florencio! We can understand that your stay with us has not been a pleasant one. However, we will definitely strive hard to serve better. Do give us another chance and we will ensure that you would experience the comfort and hospitality we are known for. Hope to welcome you soon :) Regards, Lisa

8/10 Good

Miguel

Business traveler
En realidad buena para quedarse una noche
Stayed 1 night in Apr 2023
Response from Lisa on Jun 24, 2023
Muito obrigado por sua excelente avaliação, Miguel! Ficamos imensamente satisfeitos quando vemos que os hóspedes adoraram nossos serviços. Continue nos dando a oportunidade de hospedá-lo e nós nos esforçaremos continuamente para manter esse sorriso para sempre :) Atenciosamente, Lisa

6/10 Okay

emmanuel santana

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I come from cold climate so it would have been nice to have better ventilation in the room. Also room was too small for a big person like myself.
Stayed 7 nights in Jan 2022

4/10 Poor

Maria I

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Property conditions & facilities, room comfort
Very old it there is a smell coming from bathroom.
Stayed 1 night in Dec 2021

6/10 Okay

Antonio

Traveled with family
Liked: Cleanliness
Stayed 1 night in Nov 2021

8/10 Good

Juan Jesus

Liked: Cleanliness, staff & service, room comfort
Get what you pay for
A bit away from the center than i would have wanted, and definitely would have pay a bit more to stay at a better hotel, but it was worth the savings.
Stayed 1 night in Jun 2021
Response from Dario on Aug 18, 2021
Gracias por comentar¡ Deseamos feliz regreso a casa¡

10/10 Excellent

Jorge

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from Dario on May 27, 2021
Gracias por sus comentarios

10/10 Excellent

Abel

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff very friendly and helpful!
Stayed 3 nights in Apr 2021
Response from Dario on May 27, 2021
GRACIAS por sus comentarios

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poner toallas extras en el baño Y papel sanitario, un tapete en el baño porque se moja el piso, la cortina de la regadera está muy chica por eso se moja el piso. Gracias
Stayed 1 night in Apr 2021
Response from Dario on Apr 5, 2021
Gracias por sus comentarios y sugerencias, inmediatamente se soluciona.

6/10 Okay

Edward

Liked: Cleanliness
Disliked: Staff & service, room comfort
It was ok
It was a decent hotel. But nothing was working and they offered nothing. If you just need a place to stay then it’s fine but bring your own blankets because they don’t have any
Stayed 2 nights in Jan 2021

2/10 Terrible

Verified traveler

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Hotel Victoria Morelia on Jan 15, 2020
Gracias por visitarnos y tomarte el tiempo de evaluarnos. Nos gustaría saber más detalles sobre tu estancia con nosotros para poderte ofrecer un mejor servicio. Esperamos que nos puedas visitar nuevamente. ¡Saludos!

8/10 Good

Verified traveler

Stayed 1 night in Nov 2019
Response from Dario on Nov 29, 2019
Gracias

6/10 Okay

Eva, Orange

Traveled with partner
Liked: Staff & service
It’s okay. Clean, to sleep and shower. That is about it,parking is provided
Stayed 1 night in Nov 2019
Response from Dario on Dec 1, 2019
Gracias por sus comentarios

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice place to stay
Stayed 1 night in Nov 2019
Response from Dario on Dec 1, 2019
Gracias por sus comentarios

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

8/10 Good

wolfgang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

6/10 Okay

Warqa

Disliked: Property conditions & facilities
Pet friendly and close to historic Centre
The location being near to the central plaza and cathedral is the best thing about this hotel, also it has underground parking and most importantly is pet friendly.
Stayed 1 night in Mar 2019
Response from Dario on Mar 9, 2019
GRACIAS por sus comentarios

2/10 Terrible

Verified traveler

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
completly disappointed with this property, worst costumer service, property no even able to give you copy of your recieve of payment, expensive price for quality of room, please expedia check property amenities before recomend it to costumers, how come you guys give price for extra night and hotel charge different price, saying need to do extra nights thru you, how come is it posible, completly dissappointed
Stayed 7 nights in Feb 2019
Response from d on Mar 25, 2019
d

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, room comfort
99% great. 1% needs to be fix
At about midnight for about 20 minutes a miles scent of sewer ocupes the room. Other wise, wonderful location and very friendly staff
Stayed 1 night in Feb 2019
Response from Dario on Feb 23, 2019
Agradecemos sus comentarios

6/10 Okay

xochitl

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Dario on Jan 6, 2019
Gracias

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service
It’s location is good. Is basic hotel, 2 towels no washcloths and one tiny bar of soap was provided . The water cooler for drinking water was empty. We had our own bottled water from trip we had to use. Parking inside of building was good the street parking is very hard to find a spot.
Stayed 1 night in Dec 2018
Response from Dario on Dec 17, 2018
GRacias por sus comentarios

10/10 Excellent

jose, reno nevada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place very clase to downtow Í LOVE it Next time im going to book here again
Stayed 1 night in Aug 2018
Response from Dario on Sep 21, 2018
GRACIAS por sus comentarios¡

8/10 Good

Liz, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Very close to the main plaza.
Stayed 1 night in Jul 2018
Response from Dario on Aug 17, 2018
Gracias por sus comentarios

6/10 Okay

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018
Response from Dario on Dec 9, 2018
Gracias

10/10 Excellent

Luis Guillermo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean place
The place is quite nice and clean. The only issue is that we had a free breakfast and it seems the cook didn't make it that day. Other than that, everything was pretty good. It's also very close to the center of Morelia.
Response from Dario on May 5, 2018
Gracias por sus comentarios, desafortunadamente la cocinera sufrio un accidente y no llego a laborar. Lamentamos el inconveniente y deseamos su estancia haya sido placentera¡

6/10 Okay

Verified traveler

No Shuttle of any kind
Stayed 3 nights in Oct 2017
Response from Gerente de Ventas on Jan 19, 2018
Gracias por su preferencia. Sus comentarios serán valorados por la Gerencia General para mejoras continuas

6/10 Okay

Bryan

Liked: Staff & service
Disliked: Property conditions & facilities
It's alright
The hotel itself needs to be remodeled. The hallways and carpets were dirty, the room was decent. The front desk service is good, so if you don't have anywhere else to stay then I'd say stay there.

6/10 Okay

Bill, Guadalajara, Jalisco, Mexico

Liked: Cleanliness, staff & service
Everything I could want for the price.
Although not fancy, the hotel was perfect for my budget. 5 block walk to the center of town with a wonderful selection of restaurants and a great market with locally made arts and crafts. The staff were very knowledgeable giving directions to places we wanted to visit.

8/10 Good

happy traveler, Seattlw

Liked: Cleanliness, staff & service, room comfort
The location is excellent! In downtown Morelia sti
The staff cares for your confortable stay. Out of their way to make your have an excellent experience in Morelia.The internet is not very reliable and doesnt have a very long reach but that happens too in the most expensive Hotels in the city (I stayed in a different one last year ) There arent enough electric outlets. But the room is clean the breakfast excellent. You can expect clean linens but not very new.

10/10 Excellent

JR, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
18 Nights
Excellent hotel. Only 6 blocks away from Morelia's famous Cathedral. The hotel offers a very ample room with a nice bathroom and daily cleaning service. The hotel also has a nice staff and a small restaurant that serves only breakfast however. I really enjoyed my stay and would recommend this hotel to everyone.

8/10 Good

Hugo, Manteca

Disliked: Room comfort
U get what's pay for !
Great for the price, wifi was the worst !! Counter lady was kind a rude no info or eye contact..

6/10 Okay

Verified traveler

About 10 mins walk to downtown (4 blocks away)
Big quiet room and huge comfortable king size bed. Continental breakfast includes coffee/tea, orange juice, toast, eggs, ham and their local breakfast dishes. The hallway to the rooms looks very outdated but the room is OK. Sound proofing is not so good as we could hear next rooms footstep. Wifi disconnect intermittently. Downtown has Chinese food, Burger King, KFC, Banamex, etc

6/10 Okay

William, Queenstown

Liked: Cleanliness
Good location, noisy hotel
Great location, however a very noisy hotel as the cleaners make a lot of noise in the morning. If you're planning on going to bed early and getting up very early, this probably won't be a problem.

6/10 Okay

Mario

Liked: Cleanliness
Disliked: Staff & service

10/10 Excellent

Dave, Bucerias, Nayarit Mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice hotel in a great location.
I booked two rooms at this hotel as I was traveling with a family of 4. Both rooms were very nice, clean and comfortable. I loved the inner courtyard with its skylight ceiling as it provided nice light into the hotel. The location is great on the main street for churches and museums. A hefty walk to the Cathedral with two little ones in tow but well worth the walk. Some nice shopping along that street as well. A nice breakfast for 70 pesos in the morning cooked to order for us. Staff was great as I kept booking more nights. All in all a great place to stay.

8/10 Good

Victor, Chula Vista, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice at an affordable price!
Hotel is at the main historic places street, a couple blocks aways from shops, restaurants and historic buildings. Service was great, it was pretty clean, secured parking, and price was great too. I would love to visit Morelia again and this hotel will be my first choice in the future, and it is so worth it to recommend to family and friends. I had a great time in my visit and part of it was thanks to friendly personnel at the hotel.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Spend a few night over.
Overall, it’s a good place to spend a few nights. The services are decent and the overall room was adequate for one person; though one thing to keep in mind, the locals do seem to have a bit of trouble understanding foreign visitors but nothing too major.

8/10 Good

noe

Liked: Staff & service, room comfort
is fine, good for the price i paid..... yes i will stay there again... over all is not bad... not to far from everiting.

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Disappointment
There was no hot water for the first two days. Lots of noise, music, and children. The noise went right through the walls making it impossible to rest. There was no tub, only a small shower. The room was tiny and hardly any daylight.

8/10 Good

Yiwen

Liked: Cleanliness, staff & service, property conditions & facilities
We were enjoying our stay there, thank you!
Stayed 5 nights in Feb 2024

8/10 Good

GILBERTO

Business traveler, Traveled with partner
Liked: Staff & service, property conditions & facilities
Muy cerca del centro de la ciudad.
Stayed 3 nights in Jan 2024

6/10 Okay

Esmeralda

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel bien ubicado, un poco pequeño, pero confortable
Stayed 1 night in Jan 2024

10/10 Excellent

Gabriel

Stayed 1 night in Dec 2023

2/10 Terrible

Victor

Disliked: Staff & service
El hotel cancelo mi reservación aunque yo no lo hice por lo que tuve que hablar a expedia y me ayudaron a solucionarlo pero perdi una hora que queria descansar en esto.
Stayed 3 nights in Nov 2023
Response from Barbara on Dec 6, 2023
Hi, Victor! Taos-puso kaming humihingi ng paumanhin para sa problemang naidulot. Nais naming pasalamatan ka sa pagbabahagi ng ganoong mahalagang feedback, tiyak na gagawin namin ito upang matiyak na magiging kahanga-hanga ang iyong susunod na pananatili. Pagbati, Barbara

6/10 Okay

Socorro

Stayed 1 night in Nov 2023
Response from Ammy on Jan 23, 2024
Hi, Socorro! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

10/10 Excellent

Gabriel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen Servicio
buen servicio
Stayed 1 night in Oct 2023
Response from Joey on Nov 3, 2023
Hi, Gabriel! We are elated to know that you liked our services. Regards, Joey