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Reviews of Casa Poezia Boutique Hotel

3 out of 5
Casa Poezia Boutique Hotel
Rio Panuco #23 Col. Vista Hermosa, Cuernavaca, MOR

Reviews

8.2

Very Good

Rating 10 - Excellent. 14 out of 25 reviews" "
Rating 8 - Good. 5 out of 25 reviews" "
Rating 6 - Okay. 3 out of 25 reviews" "
Rating 4 - Poor. 1 out of 25 reviews" "
Rating 2 - Terrible. 2 out of 25 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Rosario, Mexico City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming, small hotel with very attentive service
Stayed for a night after a wedding. Family owned and run. Only 6 rooms. Really nice breakfast in a beautiful terrace

10/10 Excellent

Ruli, NJ, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Personal and Classy
Personal attention in a classy environment. Roberto and his team did all at their reach to accommodate our needs. Very nice rooms. All in the embracing Cuernavaca weather. You need to drive to go most everywhere, however, taxis are abundant and inexpensive. 5 to 15 minute rides. We brought our car so we used it sometimes and others we called a cab.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service and food is great!

6/10 Okay

Aitortilla

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
I spend there two nights and overall the hotel is on a quiet location but rooms needs to be improved. There are only 6 rooms at the hotel and from the room you can hear every one that goes in and out.

2/10 Terrible

joe, bangkok

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid this hotel
we were over charged with ala carte items for a fixed price continental breakfast. Extra coffee added to the bill. Extra bread added to the bill. The waiter also added an obligatory 15% tax/tip for himself on the handwritten bill. Amazing for Mexico. during our brief 30 min breakfast someone entered our room before we had checked out and removed all soaps, water and towels from the room. we were shocked when we returned to see our room entered in this way. this is an unprofessional hotel. i will never stay here again.

2/10 Terrible

joe, bangkok

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will not stay here again
Staff entered room unauthorized We were over charged for breakfast

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mexico Adventure
This hotel was beautiful, although a little bit of a distance from the town centre, only a 10 minute taxi ride. Staff were absolutely delightful and very obliging. Breakfast was amazing, the best we had whilst in Mexico!! Would certainly stay at this hotel again.

10/10 Excellent

Kalina, Mexico City, Distrito Federal, Mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful and descreet
Very nice, quiet, small and private but with everything you will need. Beautiful grounds, rooms, common area.

10/10 Excellent

Sean, California, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice stay
Sr Roberto and Sr Alfonso made my wife and I feel right at home. We really enjoyed their space and the food was excellent...my wife is Mexican so she is very serious about Mexican food....and Casa Poezia passed the test. I very much recommend this place to all.

10/10 Excellent

Daniel, Brookline, MA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best stay in Cuernavaca ever
Casa Poezia is perfectly located in one of Cuernavaca's best neighborhoods. Even with regular traffic every major place is just a few minutes away. The hotel staff (and specially it's proprietor) made my stay the most comfortable one with great manners and continous attention to my needs. The hotel grounds and services are impeccable kept. It will be hard to find many hotels as comfortable and attractive than this one.

8/10 Good

Cecilia, Mexico city

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We are going to repeat the experience
We liked the discretion of people who work there. The attention was excellent

10/10 Excellent

Elinor, Bainbridge Is., WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little gem!
Three of us arrived at 9pm, exhausted by a long day's travel, to discover that our kind hosts had been anxiously watching the street for us for hours. After a warm greeting, they insisted on helping with the luggage and car. With relief, we entered the lovely garden and were shown to our elegant, well appointed rooms. Our friendly and very polite hosts valet parked our car, helped us set up a business luncheon for the next day, and offered to prepare coffee in the morning, free of charge, even though the hotel dining area was not in service on weekdays. The gardens are gorgeous, and a late night swim in the warm pool under the moon made me wish I had come with my husband for leisure rather than on business! My only other regret was that we had to move on to Mexico City after only one night at this little gem of a boutique hotel.

10/10 Excellent

Elina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT PLACE TO STAY!
Quiet, excellent staff, wonderful rooms, sweet and peaceful location!! we will return!!

10/10 Excellent

Isabel, Los Angeles, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A cozy place to stay
Even though it's a very small hotel, it is a charming place far away from the busyness of the city. The service was excellent, the two persons there went out of themselves to make us feel comfortable and welcome. The only thing we regretted was not to have the ability to take our meals there because the restaurant opens only during the weekends. But hey, it's a good excuse to go back!

4/10 Poor

andrea, mexico

Disliked: Cleanliness, room comfort
Hotel sucio en cuernavaca
Entramos y había un fuerte olor a cigarro en el lobby. El cuarto estaba sucio con cabellos en las almohadas y colcha y en lugar de ofrecer shampoo, jabón y crema limpio ponen botes a la mitad que han estado usando otros huéspedes. Shampoo grisi y crema lubriderm. Jamás había visto esto en un hotel. No nos ofrecieron nada cuando nos quejamos. No vale el precio que cobran. Valdrá 300 pesos dormir ahí.

8/10 Good

Gerardo, Puebla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
200% Atencion
El hotel esta muy bonito, pero lo mas importante es la Super Atencion que brindan a sus huespedes. Todoso son exesivamente amables

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Precio elevado
La relación precio-servicios no es la adecuada.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen hotel
Buen hotel, esta pequeño si quieren ir a descansar es un buena opción

8/10 Good

Mario, Mexico D.F.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Servicio de acuerdo a lo esperado.
Muy contento, el personal se esmero para que la estancia fuera placentera.

10/10 Excellent

Juan Carlos, Mexico, d.f.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente servicio y privacidad
Bastante Agradable, de lo mejor que se puede encontrar en Cuernavaca, si lo que busca uno es comodida y privacidad, además de una gran atención de su personal.

6/10 Okay

mario, mexico

Liked: Cleanliness, staff & service
Poezia hotel
Me parece un hotel bonito, pero pudiendo dar un mejor servicio, hacer la estadía más confortable ya que por ejemplo, el baño de la habitación no contaba con tina, el servicio del restaurante lo cortaban a las 18 hrs., los vehículos quedaban en la calle, aunque por la noche en teoría lo fueron a guardar?, no se donde, por la mañana ya lo tenían a la puerta, la alberca tenía el agua fría, y aclaro, el servicio, bueno, pero por el precio de la estadía, uno esperaría contar con las cosas arriba citadas. Aunado a lo anterior los comodities que el hotel brinda dejan mucho que desear.

10/10 Excellent

Geo, Ciudad de México, D.F., México

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Para sentirte como el invitado especial
El hotel está ubicado en una zona residencial muy agradable y tranquila. Desde que llegamos el personal del hotel se mostró muy servicial, siempre ofreciendo su ayuda para hacer más agradable nuestra estancia, tanto en el hotel como en la ciudad. Durante nuestra estadía, el staff del hotel nos comentó que lleva 5 años en operación, sin embargo por el estado de las habitaciones podríamos pensar que está recién inaugurado, ya que se encuentran en perfecto estado. La decoración de cada habitación es muy confortable y estilizada. El restaurante solo opera hasta las 6 de la tarde, pero la calidad de los alimentos es excepcional. El platillo estrella son las "Enchicharronadas", deliciosas. Los jugos son de primera y tienen algunos detalles, como la mermelada de guayaba, que le dan un toque gourmet y muy acogedor. El único aspecto al que no le doy una nota excelente, es que el ruido del pasillo puede escucharse al interior de las habitaciones. Sin que fuera absolutamente molesto, llegamos a escuchar la alarma del despertador de los huéspedes de otra habitación. Además cuenta con una alberca, jardín y algunas de las habitaciones tienen terraza propia.

8/10 Good

Etna Rueda

Liked: Cleanliness, staff & service
excelente lugar para descansar
Un lugar perfecto para descansar. Servicio excelente, siempre con una sonrisa a flor de piel. Es sencillo pero con todo lo necesario.

10/10 Excellent

emilio, mexico df

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
servicio personalizado
es un hotel muy bonito pequeño, y con un servicio de primera, lo recomiendo ampliamente

10/10 Excellent

Amelia, DF, México

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Servicio Excelente
El Hotel supero todas nuestras expectativas, desde que llegas la atención es excelente, las instalaciones son de primera y el personal super amable. El restaurante es delicioso. Lo recomendamos ampliamente