Garden

Reviews of The Coquetvale Hotel

3 out of 5
The Coquetvale Hotel
Station Road, Rothbury, Morpeth, England

Reviews

8.4

Very Good

Rating 10 - Excellent. 73 out of 170 reviews" "
Rating 8 - Good. 66 out of 170 reviews" "
Rating 6 - Okay. 22 out of 170 reviews" "
Rating 4 - Poor. 7 out of 170 reviews" "
Rating 2 - Terrible. 2 out of 170 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

9.6/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

JULIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would certainly recommend
Comfortable and friendly. Would recommend. Super breakfast as well
Stayed 1 night in Sep 2020
Response from Alison on Sep 29, 2020
Thank you, delighted you enjoyed your stay, hope to see you back in the future

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent run hotel
Brilliant staff, who do there upmost to make sure it is all very safe! Food fantastic!
Stayed 2 nights in Aug 2020
Response from Alison on Sep 7, 2020
Thank you very much -That's a great morale boost for the team in these difficult times

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A1
Lovely comfy place with very nice people. Would definitely stay there again.
Stayed 1 night in Feb 2020

8/10 Good

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value hotel in Northumberland
Short walk from the town centre, lovely dining room and good service. Also good food and the chef can also cater for specific diets.
Stayed 2 nights in Jan 2020
Response from Alison on Jan 11, 2020
Many thanks for your comments. Hope you enjoyed your short break in our wonderful county. Hope we can welcome you on a return visit.

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top Class
The hotel was beautifully maintained and the staff extremely helpful and friendly, really could not fault anything, would highly recommend.
Stayed 2 nights in Dec 2019
Response from Alison on Jan 1, 2020
Thank you, delighted you had a great stay with us and do hope that we can look forward to welcoming you back to Rothbury in the future.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Alison on Jan 1, 2020
Thank you, delighted everything was good for your stay.

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities, room comfort
Very disappointing
Bathroom cold, as radiator did not work. Shower more of a damp spray. Radiator in room could not be controlled, so permanently hot. Breakfast only 8am until 9.30am on a Sunday in a hotel! Obviously for the convenience of the hotel and not for the guests. TV did not work. Really disappointing. Will not stay again. Staff so-so.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, friendly, warm and comfortable. Good breakfast.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, lovely building, nice village. Surrounded by fabulous walking opportunities and awesome scenery. Staff helpful and friendly. Food gorgeous and plentiful ( no room for pud after main course and that’s not like me).
Stayed 1 night in Nov 2019
Response from Alison on Dec 6, 2019
Many thanks for letting us know you had a great stay in a fabulous location. Hope you get the opportunity to return - we will look forward to welcoming you back.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Very friendly staff and excellent food Room was a bit tired but we understand that refurbishment is planned
Stayed 2 nights in Oct 2019

8/10 Good

John

Liked: Staff & service, property conditions & facilities, room comfort
CONVENIENT AND FRIENDLY
IT WAS A REST STOP EN ROUTE FROM SCOTLAND. VERY CONVENIENT FOR THE BEAUTIFUL CRAGSIDE NATIONAL TRUST PROPERTY. MANAGER STEVE AND HIS #2 STEVE WERE VERY FRIENDLY AND HELPFUL.
Stayed 3 nights in Oct 2019
Response from Alison on Oct 17, 2019
Delighted that you enjoyed your stay in Northumberland, -Cragside is beautiful, and pleased that the team looked after you well.

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with friendly atmosphere.
Clean, bright, modern room, comfortable bed. The staff were friendly and helpful, and the location is excellent. The breakfast was good, freshly cooked, with a good choice.
Stayed 1 night in Sep 2019
Response from Alison on Oct 8, 2019
Many thanks, delighted that we helped make your Northumberland break - a good one. Hope we may look forward to welcoming you back in the future.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
or Rothbury
Very friendly helpful staff Hotel perfectly located for Rothbury town centre a short pleasant walk from the Hotel or even shorter via the "stepping stones" across the River Coquete. Suggest however you ask for a lower room as stairs a little tiring after a walk, or is it climb, around Cragside
Stayed 3 nights in Sep 2019

6/10 Okay

Linda

Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Great location , quiet at edge of village and within easy walking distance. Lovely old building very clean and tidy. Staff helpful and friendly. Large clean room. Terrible bed very hard and in need of replacement luckily we had a family room with a single bed or the main bed would have caused us more problems. Bedside lamp and sockets not working on one side of the the main bed. Food was average at best, the beef bland and tough. Breakfast was slow in being served. Problems with overcharging when checking out
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Great room and food. Wonderful area. Stay made especially good by the excellent interactions with Steve, the restaurant manager. Thank you.
Stayed 1 night in Jun 2019
Response from Alison -General Manager on Jun 18, 2019
Delighted that you had a great stay, made even better by our team. I will make sure Steve is aware of your feedback - Thank you Do hope that we have pleasure of welcoming you back in the future.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019
Response from Alison -General Manager on Jun 18, 2019
Glad that you enjoyed hour stay and many thanks for your positive review score. Hope that we will be able to look forward to welcoming you back to Northumberland in the future.

8/10 Good

Neale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019
Response from Alison -General Manager on Jun 11, 2019
Many thanks for your review, delighted our team made your stay enjoyable.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2019
Response from Alison -General Manager on May 9, 2019
Many thanks for your recommendation. Hope that we may welcome you back in the future.

8/10 Good

Grant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Alison -General Manager on May 9, 2019
Many thanks for you positive review. Hoping that we will have the pleasure of welcoming you back again in the future.

8/10 Good

Geoff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trip down memory lane
Friendly and attentive staff
Stayed 2 nights in Apr 2019
Response from Alison -General Manager on May 9, 2019
Many thanks for your positive review. Delighted that the team helped may your stay enjoyable. Hope to welcome you back again in the future.

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Staff & service
Waited 50 mins for breakfast. They kept fobbing me aloff when they had actuly lost my order. I was visiting family so that lost 50 mins was 50 mins not spent with them. No apology. Rubbish
Stayed 1 night in Feb 2019
Response from Alison -General Manager on Feb 20, 2019
I do regret the rare occasions when we do not match our guest expectations- mistakes do sometimes happen, and we can only learn from them and revisit our service offering - but do feel that this is somewhat inaccurate regards the suggested wait time, and especially the suggestion regards no apology being offered. A very sincere and concerned apology was offered at the time.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel Good breakfast I would stay here again Orice really good too
Stayed 1 night in Feb 2019
Response from Alison -General Manager on Mar 29, 2019
Great to hear you enjoyed your stay and thought us value for money too! We shall look forward to welcoming you back again. Thank you

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2019

8/10 Good

Andrew Christopher

Liked: Cleanliness, staff & service
We enjoyed our stay and can see that the good work of the owners is transforming the hotel.
Stayed 1 night in Sep 2018
Response from Alison on Sep 12, 2018
Delighted you had an enjoyable stay. We will keep up the good work, bedrooms almost complete, entrance and hallway next on our list. Hope that we will have the pleasure of welcoming you back in the future, to follow our progress.

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Good, well-priced hotel near Alnwick and Cragside
Warm welcome and particularly good food were the hallmarks of this hotel. Although the decor was slightly faded, the atmosphere was welcoming as were the staff and the excellent Maitre D’. On the edge of the lovely, peaceful village of Rothbury, the hotel is perfectly situated for a visit to fascinating NT house, Cragside, (5 minutes) and Alnwick castle and gardens (15 minutes).
Stayed 1 night in Jul 2018

10/10 Excellent

Pauline, York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay in June 2018
Second visit to the hotel. Great Staff, comfortable room, lovely breakfasts, evening meal in the hotel a must. Will visit again, ideal for visiting Cragside.
Stayed 2 nights in Jun 2018
Response from Alison -General Manager on Jun 19, 2018
Delighted that you had a lovely stay with us. A perfect time to visit Cragside in bloom, and lucky with the weather. We will look forward to welcoming you back in the future.

8/10 Good

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rothbury stay over
Lovely spot friendly staff and good breakfast.
Stayed 1 night in Jun 2018
Response from Alison -General Manager on Jun 19, 2018
Delighted you enjoyed your stay , and the breakfast to set you up for the day! Hope to see you back again in the future.

10/10 Excellent

Chris, Leeds

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay near Cragside House
Very nice people and very caring and efficient. Lovely rooms, exceptionally clean with great amenities.
Stayed 1 night in Jun 2018
Response from Alison -General Manager on Jun 19, 2018
Many thanks for your great comments. Delighted that we helped make an enjoyable stay and do hope that we may look forward to welcoming you back again!

6/10 Okay

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
A bit disappointed.
The hotel was nice enough but a few niggles meant our stay wasn’t as good as other hotels we have stayed in, in Rothbury. Lots of stairs, uncomfortable bed, cold shower and the breakfast was adequate. We didn’t eat other meals there so cannot comment on food but the choice was basic. Staff were friendly and helpful and when we complained about the cold shower someone came up with key to the room next door and offered us that shower until they could get someone to look at it. We were told all was OK when we returned later that day, but next morning, you guessed it, shower went cold after a couple of minutes. We love Rothbury but will be going back to the place we usually stay in future.
Stayed 2 nights in May 2018
Response from Alison -General Manager on Jun 21, 2018
Thank you for your feedback - which is always welcome to help us improve our offering to guests. I am sorry to hear that whilst the team offered great service, we fell short with regards the product. We are an old building and since taking over towards the end of 2016, we have steadily been working our way around our bedrooms replacing furnishings and generally redecorating. The plumbing clearly let us down your first morning and was investigated during the day so am disappointed that still failed you on the second morning. I clearly would like that you afford us an opportunity to match your expectations of product and service on a future stay, so should you change your mind regards returning then please do contact me direct with regards your room allocation.

10/10 Excellent

PAT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
relaxing few days
we had a relaxing few days in a great location staff very friendly room amazing food really good can recommend the steak !!! lovely views all we wanted and more
Stayed 3 nights in May 2018
Response from Alison -General Manager on Jun 19, 2018
Delighted that you had such a god stay with us and we will look forward to welcoming you back in the future. There's always something new to see and do in Northumberland, especially as the seasons change.

8/10 Good

Bob, North Norfolk

Liked: Cleanliness
Steve the manager was very obliging and offered help with our bags. With three floors to negotiate and no lift it was good exercise after travelling all day in a car! Steve’s good sense of humour and response to a minor issue ( lack of hot water) was first class. Dinner, although excellent was almost the size of a starter dish so a little disappointing. However, the hotel was good value for money although for tall people there are duck and weave issues in the third floor rooms which are in the loft area of the building. Would I return? Most certainly!
Stayed 1 night in May 2018

8/10 Good

Clifford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short break to Rothbury
We had a good time although we only stayed 3 nights, the staff were all polite and always busy but still took time to talk to us. The only negative was we made a late booking and ended up on top floor with no lift, if I return i'll make sure I book a room on the lower floor. Thanks to all the staff.

6/10 Okay

gill, england

Disliked: Property conditions & facilities, room comfort
Near tour Rothbury town
Not happy to be in the top attic which had 60 steps to the top no lift and no porter. We told them that should have been explained as I had had a bad knee and only recently been walking and one month earlier would not had been able to tackle steps. Only ever saw one girl the whole time we were there. No phone is rooms for emergency as no staff on duty at night. And our bed had the worst hard mattress I had ever slept onearly. So our nights sleep was rubbish. Only good thing was the breakfast
Stayed 1 night in Apr 2018
Response from Alison -General Manager on Apr 26, 2018
Many thanks for your feedback as it only by listening to our customers that we can ensure we maintain our standards of product and service. I regret that the loft room did meet your requirements. Due to the age and nature of the building we are not able to offer a lift and therefore do visibly state this in several places on our website -highlighting that we are not ideally suited for those with walking difficulties. Whilst we do not have a porter as such - our duty managers are here to assist with luggage and any other enquiry day or night. We do not have phones in bedrooms which generally adds to the appeal of a totally relaxing break, however for security, we offer assurance that the duty manager is always on site and can be contacted by dialling the hotel number from your mobile device. This information is shared at check in and is in our guests compendium. Our team is made up of an equal balance of both male and female employees? Please do contact me direct should you wish to discuss your stay.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Alison on Apr 24, 2018
thank you

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good small hotel
Good hotel centrally placed in the small town of Rothbury. Our room had a small seating area. Very large bathroom with bath & shower cubicle. Breakfast was good served in the restaurant. Service was good.
Response from Alison on Apr 17, 2018
Glad you had an enjoyable stay with us- do hope that we may welcome you back to Northumberland in the future.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and quiet short walk into picturess village
Lovely clean room friendly staff will defantily be coming back
Stayed 1 night in Apr 2018
Response from Alison on Apr 10, 2018
Many thanks for your comments, delighted you enjoyed your stay and we will look forward to welcoming you back.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place Lovely People
We stayed at the Coquetvale Hotel for a family event over the Easter weekend and despite the snow, we had a great weekend. Food was excellent, the English breakfasts were super, the building is great (a legacy from Lord Armstrong) and the surrounding area fantastic. This is family run and still in a modernisation phase, so is super friendly and accommodating. The rooms are great and as the refurbishment goes on, will only get better.
Response from Alison on Apr 10, 2018
Delighted that you had such a good weekend- it was a pleasure to host your family break. Do hope that you mange a return visit at some point in the future.

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best boutique hotel in Northumberland
This hotel is a real find. A boutique feel but with true Northumberland friendliness. The staff can’t do enough to help you. Rothbury is a beautiful village where the locals make you feel so welcome. There is so much to see from this central location to all the county’s top attractions. The food in the restaurant and bar was phenomenal. Dogs are welcome which is important to us. Try the Narrow Nick pub in the village -once a dress shop but now a micro brewery and gin specialist with 30 plus gins to try. It feels like you are standing/ sitting (depends how busy - we went on Good Friday & standing room only), in someone’s front room. The place was full of friendly locals desperate to give you advice, to all the sites. If you are looking for picture perfect Northumberland beaches -try Crayster and walk to Dunstanburgh Castle. Try the local kippers for lunch and then head up the coast to Bamborough Castle. Keilder Water is also worth a visit/walk. The whole area is a “dark sky park” so the skies are beautiful. Fantastic bank holiday weekend and will definitely return.
Response from Alison on Apr 10, 2018
Delighted that you had such a great break in our lovely area, and very pleased to host your stay. So much to see and do that its definitely worth a return visit. Hoping that we can look forward to welcoming you again .

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Alison on Apr 24, 2018
Thank you

10/10 Excellent

friday, barnsley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly
Clean tidy and very nice place to stay, Staff were very friendly
Stayed 1 night in Mar 2018
Response from Alison on Mar 20, 2018
Delighted to hear that we made your stay enjoyable. Do hope to welcome you back again in the future.

8/10 Good

kris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Coquetvale Hotel
Excellent, friendly welcoming staff. Rooms are extremely spacious, clean and comfortable. Breakfast, good selection of choice.
Stayed 1 night in Mar 2018
Response from Alison on Mar 20, 2018
Delighted to hear that you had enjoyable stay and both the team and the breakfast helped to make it so. Hoping that we can look forward to welcoming you back at some point in the future. Maybe when the weather is a little kinder!

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Friendly staff
Nice and close to the main street. Staff couldn't have been any more helpful or friendly.
Stayed 1 night in Feb 2018
Response from Alison on Mar 20, 2018
Great to hear that we made your stay enjoyable. Do hope to welcome you back again in the future.

10/10 Excellent

Sally Blee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 1 night in Dec 2017

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Poor night's sleep
The room was pretty run down for the price. It was clean enough but the bed was agony. The mattress was so bad that our feet were higher than our heads....horribly uncomfortable
Stayed 1 night in Oct 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Cpuntry Break
Very restful, very homely. Staff were friendly. The atmosphere was restful. WE came for a few days rest and had plenty of that. The staff were flexible in their service and in helping us to rest.
Stayed 4 nights in Oct 2017

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017

10/10 Excellent

richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional service from arrival to departure Friendly & helpful Room comfortable food excellent Would recommend to anyone &would stay again if return to area
Stayed 1 night in Aug 2017
Good Morning Richard Delighted you enjoyed your stay and will look forward to welcoming you back again in the future. Many thanks Alison

8/10 Good

Rob, Edmonton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Historical hotel in great spot
Had a lovely stay in old train station and beautiful view with dinner.
Stayed 1 night in Sep 2017
Response from Alison on Sep 9, 2017
Good Morning Rob Glad you enjoyed your stay and agree that its a fab old building - originally built to service what was in its time a relatively busy railway station at Rothbury - and being elevated we do have fantastic views. Hope that we may welcome you back again in the future. Many thanks Alison