Ratings based on 196 Verified Reviews
They paid and stayed. We double-checked.
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
for Everyoneby A verified travelerfrom Knoxville, TN
Entire stay was greatPosted May 11, 2015
Pros: Nice & large rooms. Comfy beds.
Cons: Pool operating hours and faster elevator.
Location: We were there for a graduation, but just a few minutes away is the Morristown Mall
The beds were larger than we expected. The rooms were very nice and cozy. The only downside was the pool wasn't open yet, if the hotel could post when the pool opens and closes for the season it would be much better. The breakfast was great, the attendant even brought extra waffle mix so my girls could have one.
for Everyoneby A verified travelerfrom Huntsville, AL
Friendly Staff and Excellent BreakfastPosted May 2, 2015
The staff was very friendly and helpful. The room was clean. The facility was older and perhaps could use an update. The free, hot breakfasts were excellent. The eggs and bacon were hot and tasty. The food bar was kept clean and well supplied.
for Everyoneby A verified traveler
Posted Apr 28, 2015
It was very clean and great place to stay. I enjoyed our stay we had a balcony and it was really nice.
for Everyoneby A verified travelerfrom Colorado
A family visitPosted Apr 28, 2015
Stayed here 3 nights while visiting family in Whitesburg. The beds were super comfortable, the room very clean, great water pressure in the shower (always a big deal for me) and breakfast hours until 10am which helps when your still on MST. Food was very good than and large selection. I will be staying here any time I'm in town and would recommend it to others.
by A verified travelerfrom Manitoba
Nice facility and close to restaurantsPosted Apr 23, 2015
Pros: Everything else but the bug droppings.
Cons: Obviously the disinfecting process.
Location: About an hour from the Bristol Motor Speedway and price much cheaper than hotels close to track.
I would normally class this Best Western Plus as a 4 star, but I had a "not-so-nice" experience. When fluffing my my pillows I found what I thought to be roach feces under one pillow. I also found the same thing in the bathroom. I inquired and the room had not been used for a few days, but still, that's not an excuse. We were just too tired to move to a different room, and when I talked with the manager the next morning he brushed it off with telling me it was from a beetle brought in from the fresh mulch outside. Whatever - he wasn't concerned and I was disappointed he didn't offer me a bit of an incentive to come back again. So I won't. CH.
for Everyoneby A verified traveler
Posted Apr 15, 2015
Perfect for what we needed it for. Beds were a little firm but overall the hotel, its staff, the breakfast, and the property were awesome!
for Everyoneby A verified travelerfrom New York
very nicePosted Apr 6, 2015
Pros: everything except the pool was not open yet. (outdoor)
Location: we were looking for housing to move to the area. met all our needs. enjoyed a picnic at one of the local parks.
great staff, very clean, attentive to our needs. best motel breakfast ever
by A verified traveler
Hotel smelled very bad.Posted Mar 3, 2015
Hotel was very dirty from construction. Smelled really musty and bad. It also had very loud guest that even had someone try to enter our room with their key at 2 AM
for Personal Eventby Angelafrom Salem OR
One night stayPosted Feb 9, 2015 on Hotels.com
Only stayed one night. The room was clean but the bed was a little hard for my taste. Offers a good breakfast choice in the morning.
for Everyoneby A verified travelerfrom Chattanooga, TN
ExcellentPosted Jan 26, 2015
Pros: Very clean and the facility has been in this location several years, but it looks new!
Cons: It is great the way it is. I even forgot a jacket and left it in the closet. The hotel is mailing it to me at no cost.
Location: Excellent location, next door to several restaurants and near Morristown, TN (my destination).
My third time to stay at this Best Western. It is pet friendly.