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Reviews of Holiday Inn Express & Suites Morristown, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Morristown, an IHG Hotel
2903 Millers Pointe Dr, Morristown, TN

Reviews

9.4

Exceptional

Rating 10 - Excellent. 303 out of 411 reviews" "
Rating 8 - Good. 70 out of 411 reviews" "
Rating 6 - Okay. 24 out of 411 reviews" "
Rating 4 - Poor. 10 out of 411 reviews" "
Rating 2 - Terrible. 4 out of 411 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great
Stayed 1 night in Apr 2024
Response from Tyhesia - Front Office Manager on Apr 17, 2024
William, Thank you so much for your feedback about your stay with us! I am delighted to read we provided such a great experience at our hotel. I hope you will visit us again soon!

10/10 Excellent

Rieko

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 2 nights in Mar 2024

10/10 Excellent

mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was very friendly and helpful. Room was very clean and bed was comfortable.
Stayed 1 night in Mar 2024
Response from Tyhesia - Front Office Manager on Mar 27, 2024
Thank you so much for your feedback on your stay with us! We hope you will visit us again soon

10/10 Excellent

Denise

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were better than pictures. Bed very comfortable.
Stayed 1 night in Feb 2024

10/10 Excellent

Patrick

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

8/10 Good

Matthew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Steve

Stayed 1 night in Dec 2023

10/10 Excellent

Dalila

Stayed 2 nights in Dec 2023
Response from Tyhesia - Front Office Manager on Mar 9, 2024
Thank you Dalila for your rating your experience about staying at Holiday Inn Express and Suites-Morristown! Please come back soon!

8/10 Good

Robyn

Stayed 1 night in Dec 2023

8/10 Good

Tiffany

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was quick, room comfortable and I had everything I needed. Thank you for being consistently good for travel!
Stayed 1 night in Dec 2023

8/10 Good

Alex

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Marsha

Stayed 4 nights in Oct 2023

10/10 Excellent

Debi

Stayed 1 night in Oct 2023

10/10 Excellent

Brigette

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Olive aLGarden was near.
Stayed 1 night in Oct 2023

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place to stay!
Beautiful hotel! The staff are very friendly and helpful.
Stayed 6 nights in Oct 2023

10/10 Excellent

Bobby

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and good breakfast
Stayed 2 nights in Oct 2023

2/10 Terrible

Carol

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Oct 2023

4/10 Poor

Scott

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
The toilet was loose and wobbly, there was mold growing out of the plug receptacle and walls adjoining the shower.
Stayed 1 night in Oct 2023

10/10 Excellent

Angelia

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient area by freeway, but quiet. Clean room and facility. Good free breakfast with stay.
Stayed 1 night in Sep 2023

10/10 Excellent

Stanislav, Jamison

Stayed 5 nights in Sep 2023

10/10 Excellent

heather

Traveled with family
Liked: Amenities
.
Stayed 2 nights in Sep 2023

4/10 Poor

Donald

Stayed 1 night in Sep 2023

8/10 Good

Jack

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I'm very dissatisfied with Expedia. If I would have not gone to a 3rd party like Expedia and gone directly to the hotel, I would have saved for a 4 night stay over $100. Expedia charged me $707 and Holiday Inn Express would only $593.51 (I've got a receipt to prove my case). You just lost a customer with your hidden fees. You're not in the business to help the customer save; Expedia is in the business to rip off the customer.
Stayed 4 nights in Aug 2023

10/10 Excellent

Cathy

Liked: Cleanliness
Stayed 2 nights in Aug 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2023

10/10 Excellent

Kathy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We couldn’t ask for anything any better…. Thank you
Stayed 2 nights in Aug 2023

10/10 Excellent

Nancy

Stayed 1 night in Jul 2023

6/10 Okay

Liliya

Liked: Property conditions & facilities
Not great this time
We stay at the hotel a few times a year. This time the room had a box fan going when we arrived. It was a little smelly when we went to bed. I wish you used more synthetic pillows and blankets, we have allergies to feathers. Breakfast both days had items unavailable, second day there's no coffee. The person upfront was friendly.
Stayed 2 nights in Jul 2023
Response from Julia on Jul 29, 2023
Hi There!Thank you for your review. I'm so sorry about the box fan, it was where we had just cleaned the carpet. We do have hypoallergenic pillows and blankets upon request. I apologize for the lack of coffee on the second day. Our machine died on us and we had no way of making fresh hot coffee, however we do offer a Keurig with k-cups in your room for back up just incase or to enjoy a fresh cup in your room! I'm sorry if some nonhot items in breakfast were unavailable. Would you be able to tell me what was unavailable so I can ensure we have plenty? We do switch up our breakfast menu each day as far as hot items to provide some variety. Thank you again for your review and I hope you will come back in the future to let us show you this was an exception and we have improved since your last stay.

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our room and service was outstanding. We will definitely stay here again.
Stayed 3 nights in Jul 2023

10/10 Excellent

Steven

Traveled with family
Great location but rates are too high
Stayed 3 nights in Jul 2023

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly, and accommodating service.
Stayed 1 night in Jun 2023

10/10 Excellent

bruce

Stayed 1 night in May 2023

10/10 Excellent

Elyse

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The property was nice and had good staff. The breakfast was good. The bed we stayed in was a firm bed, but our neighbors weren't very considerate and I could hear alot of them. It was a nice hotel though.
Stayed 1 night in May 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Sandra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable very
Stayed 3 nights in May 2023

10/10 Excellent

Teryn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

judith

Stayed 4 nights in Mar 2023

6/10 Okay

Elizabeth

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean. Quiet. Breakfast was good. Lots of options.
Stayed 1 night in Mar 2023

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We will be back!
Check in was easy. Autumn checked us in and explained where everything was. She was very cordial and knowledgeable of the site. Everything was wonderful except, the bed was a little soft for my liking. My husband loved it though. The room was spacious and clean. There was an abundance of towels for us to use. The breakfast was adequate. We waited until 9am to get breakfast so, it’s our fault that the food trays had been sitting out for a while. The eggs were wet and had no flavor. The oatmeal however was spectacular. Overall, I rate this property very high and would definitely stay again.
Stayed 1 night in Mar 2023

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff clean hotel
Stayed 1 night in Mar 2023

10/10 Excellent

Tim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and friendly service.
Stayed 1 night in Mar 2023

10/10 Excellent

Gregory

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the fountain in the front and the over all styling inside and out of the building
Stayed 4 nights in Mar 2023

2/10 Terrible

Melissa

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2023

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2023

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was great and easy. Room was clean & comfortable.
Stayed 1 night in Feb 2023

8/10 Good

Nicole, Norfolk

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, clean - great staff and nice breakfast. I was disapointed I could not even buy a newspaper to go with my morning coffee, there was not one in the entire building even when I asked. Guess I'm getting old and hotels don't have newspapers anymore!

10/10 Excellent

Jason

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property.